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HP Deskjet Printers - "Incompatible Cartridge (Color)" Printer Status Message
This document contains information about the "Incompatible Cartridge" message that may occur when using the following printers:
An "Incompatible Cartridge" message (see figure 1) may appear when the printer driver has detected that the wrong print cartridge is in the color (left) cartridge slot of the print carriage. This may be true, or it may be a false message caused by something interfering with the electrical contact points on the cartridge.
Figure 1: Incompatible Cartridge (Color) message appears
Check to see if the installed cartridge is the correct one for the printer. The correct part numbers for the color ink cartridge are HP C1823A or C1823D. If the cartridge is the proper part number, remove the ink cartridge and make sure all the packaging tape has been removed from the copper circuitry strip on the backside of the cartridge. Reinsert the cartridge and try printing again.
If the error continues, remove the cartridge again and clean the copper circuitry strip on the backside of the cartridge, and the contacts inside the printer, by following the instructions below:
Reinsert the cartridge and try printing again. If the error continues, the cartridge may need to be replaced.