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HP Deskjet 1220C Professional series printers - Paper Feed Problems

Introduction

This document lists general and miscellaneous paper feed problems that may be encountered and possible solutions.

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Unsupported media may cause unexpected output

Using media that is beyond specification, either very thick or having a unique surface texture, may cause unexpected output. The following are some common results of using unsupported media:

  • The printer ejects a blank page.

  • Printing starts lower on the page than expected.

  • Inconsistent top margin from page to page.

  • Poor print quality.

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Paper does not feed into printer properly

If the paper does not feed into the printer properly, follow the suggestions below:

  • Reload the paper. Too many sheets of paper were loaded; remove some paper.

  • The paper is damaged, wrinkled, or curled. Replace or remove the paper.

  • Paper in the stack may be of a different type, size, and weight. Make sure papers in the stack are of the same type, size, and weight.

  • Make sure the paper weight is between 16 and 36 lb. for the main paper tray or the alternative top media feed.

  • Make sure the paper weight is between 16 to 67 lb. or 110 lb. Index for cards for the rear single feed.

  • Try printing through the rear single feed.

  • Try a different type of paper. Try printing with HP media that is supported in the printer. If the printing problems disappear, discontinue use of the problematic media.

    CAUTION: Using media that is thicker or heavier than specified can cause damage to the printer.

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Paper does not eject from printer

If paper does not eject from the printer:

  • Check the paper path. To clear the printer of any jammed paper, open the access cover and pull the paper towards you. If you cannot reach the jammed paper, turn the panel knob at the back of the printer, remove the panel, pull out the jammed paper, then replace the panel. If you still cannot reach the paper, lift up the output tray, and remove the jammed paper from the main paper tray.

  • The computer was turned off while the printer was printing. Turn off the printer, turn on the computer, then turn on the printer.

  • The printer did not receive a form feed command from the software program. Press the RESUME button to initiate a manual form feed.

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Multiple sheets of paper feed into printer at once

If multiple sheets of paper are fed into the printer at the same time, check the following:

  • The sheets of paper are stuck together. Remove the paper stack, separate the sheets by bending or flexing them, then reload the paper stack.

  • Too many sheets of paper were loaded; remove some paper.

  • Paper in the stack may be of a different type, size, and weight. Make sure the papers in the stack are of the same type, size, and weight.

  • Paper is not loaded into the printer properly. Follow the instructions in the User's Guide for loading paper.

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Printing is slanted on the page

If the printing is slanted on the page, follow the suggestions below:

  • Remove and reload the paper stack.

  • Make sure the paper width and length adjusters fit snugly against the left and bottom edges of the paper stack so the paper is being fed "squarely" into the printer.

  • Check that there are no more than 150 sheets of paper loaded in the main bottom media tray or 10 sheets of paper in the alternative top media feed.

  • Check to make sure that only one type of paper is loaded in the main bottom media tray or alternative top media feed.

  • Make sure the paper weight is between 16 and 36 lb. for the main paper tray or the alternative top media feed.

  • Make sure the paper weight is between 16 to 67 lb. or 110 lb. Index for cards for the rear single feed.

  • Try a different type or brand of paper. Although third-party media may be within the size and weight specifications, differences in surface texture or other variations in quality may cause feeding problems. Hewlett-Packard cannot guarantee the performance of media from other manufacturers.

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Envelopes do not feed into the printer

If envelopes do not feed into the printer properly, check the following:

  • Make sure the envelopes are properly loaded. Follow the instructions in the User's Guide for loading envelopes.

  • The envelopes may be bent or damaged. Do not use envelopes with bent or curled edges.

  • The printer or software settings may be set to Manual Feed. When viewing the printer from behind, insert an envelope into the left side of the manual feed slot with the print side up.

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Printer ejects wrinkled or smeared envelopes

Envelopes that are printed from the main bottom media tray or the alternative top media feed may eject from the printer with a slightly wrinkled flap or smeared printing. Instead, print the envelopes from the rear manual feed slot so the envelopes will feed straight through the printer without wrinkling the top of the flap or smearing ink.

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Cards do not feed into the printer

If cards do not feed into the printer properly, check the following:

  • Make sure the cards are properly loaded. Follow the instructions in the User's Guide for loading cards.

  • Verify that you are using a supported card type. Use cards of the correct weight and size.

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