Print | Rate this content

HP Business Inkjet 2200 and 2250 Series Printer - Troubleshooting Basic Communication Issues

Introduction

The HP Business Inkjet 2200, 2200se, and 2200xi printers come standard with HPA and can be upgraded to use HP PCL5C and HP PostScript (R) Level 2 emulation with the addition of the HP 2200 PCL5C/PostScript Level 2 emulation Upgrade Kit, C5935A. The HP2250 and 2250TN printers come standard with HPA, PCL5C and PostScript Level 2 as shown in the table below. Troubleshooting techniques for testing communication between the printer and computer depend on the printer driver (HPA, PCL5C, PostScript) being used. This document contains a section for troubleshooting communication issues when using the HPA printer driver and another section for the PCL5C/PostScript Level 2 printer driver.

HP Business Inkjet 2200 and 2250 series printer language information

Printer model
HPA
HP PCL5C/PostScript Level 2
HP 2200
Standard
Optional*
HP 2200se
Standard
Optional*
HP 2200xi
Standard
Optional*
HP 2250
Standard
Standard
HP 2250TN
Standard
Standard

* Upgrade to PCL5C/PostScript Level 2 using the optional Upgrade Kit, C5935A.

top

Troubleshooting communication issues when using the HPA printer driver

Using a substitute printer driver, such as the Deskjet 550, is a standard troubleshooting technique used with other printer languages (PCL3, PCL5, and PostScript) to check communication between the printer and computer. The HP Deskjet 990C and HP Color Inkjet cp1160 printer drivers can be used as a substitute driver for the HP Business Inkjet 2200 series printers.

Another option is to use the HP Printer Binary Dump Utility (PBDU) included on the Starter CD to print a test file to the printer. A test file formatted in HPA language, HPATEST.PRN, is also included on the Starter CD. If the test file prints, the connection between the printer and computer is working properly. The PBDU functions in a Windows environment only.

If desired, print the test file from DOS using the Copy command.

If the Starter CD is unavailable, a test file can be created in Windows using the Print To File option in the Print window. The test file can then be printed from DOS using the Copy command. The following sections describe basic troubleshooting techniques and each of the scenarios listed above (using the PBDU in Windows, printing the test file from DOS, etc.) when using the HPA printer driver.

Print a demo page

Printing a demo page will verify that the printer hardware is functioning properly. However, it will not verify that the computer to printer connection is working properly. Follow the steps below to print a sample page:

  1. Disconnect the printer from the computer (only the power cable should be attached to the printer).

  2. Press MENU until Information menu appears.

  3. Press ITEM until Print demo appears.

  4. Press RESUME to print the demo page.

Using the HP Printer Binary Dump Utility in Windows

The HP Printer Binary Dump Utility (PBDU) and HPATEST.PRN file are on the Starter CD included with the printer. Use the PBDU to print the HPATEST.PRN file to verify that the connection between the printer and computer is functioning properly. Follow the steps below to use the PBDU:

  1. Make sure the printer is turned on and connected to the port being used.

  2. Insert the Starter CD into the CD-ROM drive on the computer. If the Starter CD runs automatically, click Exit .

  3. Click Start , Programs , then Windows Explorer .

  4. Locate the \WINDOWS\PRNUTIL folder on the Starter CD. For example, if the CD-ROM drive letter is Q, the path is Q:\WINDOWS\PRNUTIL.

  5. Double-click the PRNUTIL.EXE file, located in the Q:\WINDOWS\PRNUTIL folder, to start the PBDU. The HP Printer Binary Dump Utility box displays the file to be printed, which is the HPATEST.PRN file by default, and displays a list of possible ports. See Figure 1 below.

    Figure 1: The HP Printer Binary Dump Utility Box

  6. Select the box next to the port to which the printer is connected and click Go . The HPATEST.PRN file will print if the connection between the computer and printer is working properly. See Figure 2 below.

    Figure 2: HPATEST.PRN File Printout

    If the file does not print, try the following:

    • Remove and reattach the parallel cable.

    • Try a different parallel cable.

    • Try connecting the printer to a different computer.

    • Exit Windows and print the HPATEST.PRN file in DOS, as explained below.

    • Contact the computer manufacturer to change the port mode in the BIOS of the computer.

Printing the HPATEST.PRN file in DOS

Follow the steps below to print the HPATEST.PRN file from DOS.

  1. Make sure the printer is turned on and connected to the port being used, LPT1 for example.

  2. With Windows running, insert the Starter CD into the CD-ROM drive on the computer. If the Starter CD runs automatically, click Exit .

  3. Click Start , Programs , and Windows Explorer .

  4. Create a new folder on the C: drive (named TEST, for example).

    1. Locate the C: drive on the left side of Windows Explorer under All Folders .

    2. Click the C: drive to highlight it.

    3. Click File , New , and Folder .

    4. When the new folder appears, type TEST , to name the folder TEST.

  5. Locate the \WINDOWS\PRNUTIL folder on the Starter CD. For example, if the CD-ROM drive letter is Q, the path is Q:\WINDOWS\PRNUTIL.

  6. Click the PRNUTIL folder to display the PRNUTIL.EXE and HPATEST.PRN files.

  7. Copy the HPATEST.PRN file to the TEST folder created in Step 4 by following the steps below:

    1. Right-click the HPATEST.PRN file and select Copy .

    2. Right-click the TEST folder and select Paste .

  8. Exit Windows to DOS by clicking Start , Shut Down . And restart the computer in MS-DOS (R) mode and click Yes .

  9. Navigate to the C:\TEST> directory by following the step below:

    1. At the C:\ prompt, type CD \TEST and press ENTER.

  10. At the C:\TEST> prompt, type the following command (be sure to include the spaces):

  11. COPY /B HPATEST.PRN LPT1

  12. Press ENTER.

  13. The message "1 file copied" will be displayed and the file should print. See Figure 2 above titled "HPATEST.PRN File Printout".

    If the file does not print, try the following:

    • Remove and reattach the parallel cable.

    • Try a different parallel cable.

    • Try connecting the printer to a different computer.

    • Contact the computer manufacturer to change the port mode in the BIOS of the computer.

Creating and printing a test file

If the HPATEST.PRN file is not available, it is possible to create a test file by using the Print to File option. The HPA driver must be installed to create the test file. Follow the instructions below to create and print a test file.

  1. With Windows running, create a text file in Microsoft (R) Word or Wordpad.

  2. Click File and Print . Make sure the HP Business Inkjet 2200/2250 is selected.

  3. Click the Print to File box to place a check mark in the box and then click OK .

  4. The Print to File box will be displayed. Select the destination directory and name the file(C:\TEST\TESTFILE.PRN, for example). This will create a file formatted in the HPA printer language.

  5. Exit Windows to DOS by clicking Start , Shut Down . Restart the computer in MS-DOS mode and click Yes .

  6. Navigate to the directory where the test file was placed. For example, at the C:\> prompt type CD \TEST and press ENTER.

  7. Assume the test file has been named TESTFILE.PRN. To print the file, type the following command at the C:\TEST> prompt exactly as shown, (be sure to include the spaces):

    COPY /B TESTFILE.PRN LPT1

  8. Press ENTER.

  9. The message "1 file copied" will be displayed and the file should print.

    If the file does not print, try the following:

    • Remove and reattach the parallel cable.

    • Try a different parallel cable.

    • Try connecting the printer to a different computer.

    • Contact the computer manufacturer to change the port mode in the BIOS of the computer.

top

Troubleshooting communication issues when using the HP PCL5C/PostScript level 2 printer drivers

Print a demo page

Printing a demo page will verify that the printer hardware is functioning properly, however, it will not verify that the computer to printer connection is working properly. Follow the steps below to print a sample page:

  1. Disconnect the printer from the computer (only the power cable should be attached to the printer).

  2. Press MENU until Information menu appears.

  3. Press ITEM until Print demo appears.

  4. Press RESUME to print the demo page.

DIR>LPT1 command

The DOS command DIR>LPT1 is used to list the files in a directory and send the list to the printer connected to the LPT1 port. This is an easy way to test basic printer communication. This command can be used with HP2250 and 2250TN printers and HP 2200 series printers that have the optional HP Business Inkjet 2200 PCL5C/PostScript Level 2 Upgrade Kit installed. At the C:\> prompt, type DIR>LPT1 and press ENTER to print the directory.

If the directory does not print, try the following:

  • Remove and reattach the parallel cable.

  • Try a different parallel cable.

  • Try connecting the printer to a different computer.

  • Contact the computer manufacturer to change the port mode in the BIOS of the computer.

Substitute PCL5C and PostScript Level 2 printer drivers

The following substitute printer drivers can be used to check communication between the computer and the HP2250/2250TN printers and HP 2200 series printers that have the optional HP Business Inkjet 2200 PCL5C/PostScript Level 2 Upgrade Kit installed.

  • HP Deskjet 1600C

  • HP LaserJet 4500

  • HP LaserJet 8550

top

Provide feedback

Please rate the information on this page to help us improve our content. Thank you!