|| Rate this content|
HP and Compaq Desktop PCs - Upgrading to Windows XP
This document pertains to HP and Compaq desktop PCs.
Important information about software not provided by HP
The warranty on an HP desktop PC does not apply to software not provided by HP, and it does not apply to defects or errors with hardware resulting from the use of software not provided by HP with that PC. Please review the PC documentation to identify the supported operating system before adding new software. Hewlett-Packard assumes no liability for loss of programs, data, or any other critical information when performing an upgrade to the Windows XP operating system. Contact Microsoft or HP support for any issues that arise during or after the upgrade that are not addressed in this document; fees may apply.
Setting up printers, scanners, and other external devices to work in Windows XP
All PCs sold with or upgraded to the Microsoft Windows XP Operating System come with built-in drivers that allow most HP products to work with Windows XP. These drivers are included in the Windows XP Operating System and allow the use of, at minimum, the basic features for the device without the use of additional software. The steps outlined below should be used after upgrading your system to Windows XP.
Setting up device software in Windows XP
CAUTION: The following steps are general steps that work with most devices. Some devices, like all-in-one products, may require the device be connected during the installation of the software. Make sure that you read the installation instruction for the device before installing it in Windows XP.
Important Virus Protection Software Information
After upgrading to Windows XP your PC may not be protected by anti-virus software. Check the antivirus vendor website for compatability and upgrades.
Preparing to install Windows XP
These instructions guide you through the steps for upgrading your HP or Compaq home PC to Windows XP. It is important that you read through all of the instructions and then follow them in the order that they appear to avoid problems during the upgrade procedure. Upgrading the PC to Windows XP does not erase data on the hard disk but may require some software programs to be uninstalled and a Windows XP-compatible version to be reinstalled. The upgrade procedure takes about one hour to complete.
NOTE: Important: Please print these instructions before beginning the upgrade.
Registering an HP PC in Windows Me
HP strongly recommends registering the PC before upgrading, if you have not already done so. Registering the PC can be done only from the original version of Windows that came with the PC. Registration is not necessary to upgrade the PC, but when registering with HP you can receive product and software upgrade offers and faster HP technical support.
Check system configuration requirements
HP recommends that the PC meets the following Windows XP system requirements before attempting to upgrade. If the PC does not meet the minimum system requirements, upgrade the hardware to meet the requirements before attempting an upgrade to Windows XP.
Backing up important data
When performing an upgrade to Windows XP, a copy of the Windows Me operating system and all hard drive data is automatically made. Even though the Windows XP upgrade procedure does not erase all the hard drive and operating system files, it is safest to back up your important software files on the PC.
To back up the Windows Me data, copy all your important data files on the hard drive to removable media such as compact discs. Files copied with Easy CD Creator can be accessed after the upgrade. Use CD-R rather than CD-RW media when backing up important data files. Remove the backup CD or disk before beginning the Windows XP upgrade.
NOTE: Write down passwords, login identifications, and Internet/network communication settings. Some of this information may be needed after upgrading to Windows XP.
NOTE: Do not use Adaptec Direct CD or drag-and-drop CD recording to record important data files. Windows XP may not be able to access the data from CDs created in some versions of Adaptec Direct CD.
Additional Adaptec Direct CD information
Versions of Easy CD Creator previous to version 5 are not compatible with Windows XP and should be replaced with CD creation software that is compatible with Windows XP.
Updating the BIOS
Prior to upgrading, update the BIOS (Basic Input/Output System) if a BIOS update is available for your PC. BIOS updates are available on the HP Web site in the software and drivers section of your product suport page. For more information about how to update the BIOS, refer to the HP support document Updating the BIOS .
The software programs listed below will not work after upgrading to Windows XP. It is best to uninstall them before beginning the installation of Windows XP. Install compatible versions of the software (if available) after upgrading to Windows XP. After upgrading, if you do not remove the invcompatible software, you may not be able to uninstall these programs properly in Windows XP.
Programs to uninstall before upgrading
NOTE: Not all HP models have all of the programs listed.
To uninstall software programs:
Internet Service Provider (ISP) Software
Some ISP software may not work with Windows XP. Installing a Windows XP-compatible version may be needed. Please contact your ISP to see if they have a Windows XP-compatible version. Before upgrading to Windows XP, you should download the Windows XP-compatible version to the hard drive.
Other software issues
Installing Windows XP
Follow the steps outlined in the documentation supplied with the Windows XP Upgrade package.
CAUTION: Please complete the steps in the “Preparing to Install Windows XP” section before beginning to install Windows XP on the system.
Activating Windows XP Operating System
If you have not activated Windows XP at the end of the installation process, you need to activate
the Windows XP operating system with Microsoft within 30 days, or you will not be able to use your computer. Windows XP reminds you periodically to do this. You can activate your operating system over the Internet, if you have a modem connection, or on the telephone. When you activate your copy of Windows XP, it assures your product is a legal copy.
To activate Windows XP
Reinstalling software programs and drivers
Installing software programs
For software not originally supplied by HP, you may be able to get a Windows XP-compatible version directly from the software manufacturer.
Reinstalling ISP software
Your original ISP software may not work properly with Windows XP. You may need to install a Windows XP-compatible version.
The HP Web site may have other drivers needed to run the peripheral devices in Windows XP. Access the HP Web site to check for availability of these peripheral drivers for Windows XP. When the HP Web site is displayed, select Drivers and follow the onscreen instructions.
Uninstalling Windows XP
During the upgrade process, setup automatically backs up the existing version of Windows Me. If deciding that you do not want to run Windows XP for a specific reason, you can restore the computer safely even if some new programs remain. To restore the original operating system, uninstall Windows XP using Add or Remove Programs as outlined below. This process works if you want to temporarily uninstall Windows XP to use Windows Me software or backup files.
NOTE: Important: If you uninstall Windows XP using Add or Remove Programs, you may experience error messages when restarting the restored Windows Me operating system, but it will still function. If you want to permanently uninstall Windows XP, HP recommends restoring the operating system with the System Recovery CD that originally came with the HP PC.
To uninstall Windows XP
Restoring the operating system
If you choose to restore your operating system using the Windows Me System Recovery CD provided with the HP , all Windows XP files on the computer will be erased. Make sure that you back up your important data before restoring the operating system. If you installed or uninstalled programs after upgrading to Windows XP, you may need to reinstall them if you restore your operating system to Windows Me. If you restore your operating system to Windows Me, these programs will not be restored. If new documents were created in Windows XP, they will remain on the hard disk after the previous version of Windows is restored. Some of these documents may be moved to a folder Windows XP creates.
NTFS and system recovery
If you chose the NTFS (Windows NT File System) option during a Windows XP New Installation, you will need to delete the non-DOS partition of the hard drive before starting a system recovery using the System Recovery CD. Otherwise, you will not be able to use the System Recovery CD that came with the HP later if wanting to reinstall Windows Me.
If after upgrading to Windows XP, you select to convert your file system to NTFS, you can no longer revert to Windows Me without losing all your data. You also will need to repartition your hard disk drive using the FDISK utility on your hard drive for the System Recovery CD to work.
Other issues and limitations
Upgrade provided by HP
If the Windows XP Upgrade was supplied by HP, and you have any problems with the Windows XP upgrade, please contact HP Customer Care. Refer to the Warranty and License Information and the Support card that was included with the HP PC, for contact information.
Upgrade provided by Microsoft
If the Windows XP Upgrade software was purchased from a source other than HP, and you have any problems with your Windows XP upgrade, please contact Microsoft technical support. Refer to the packaging included with the Microsoft Windows XP Upgrade CD for more information.
The following links will provide additional resource information on Windows XP:
NOTE: One or more of the links in this document are not part of the Hewlett-Packard Web site. HP does not control and is not responsible for information outside of the HP Web site.