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HP LaserJet Printers - How to Cancel a Print Job

ISSUE: How do I cancel a current print job?
SOLUTION: This document describes how to cancel a print job for the following printers:
  • HP LaserJet 4000 Series printers

  • HP LaserJet 5000 Series printers

  • HP LaserJet 8000 Series printers

  • HP LaserJet 8100 Series printers

  • HP LaserJet 5 Series printers

Cancel a print job with the printer’s Job Cancel button or from the PC. In either case, the printer will process and print the pages that it received before you cancelled the job, and it will only cancel the remainder of the job.

NOTE: Do not stop a print job from both the printer and the computer. Cancel the job from only one location. If the printer experiences an error, such as a paper jam, you must clear the error before a print job can be cancelled.

Cancel a print job from the printer

  1. Press the Job Cancel button on the printer.

  2. The printer’s display will read “Canceling Job” while it prints the remainder of the pages that it received before the job cancel command.

  3. If the job cancels, but the data light continues to blink indefinitely, power cycle the printer.

  4. If a power cycle does not clear the printer’s buffer, Cold Reset the printer by powering it down and then powering it back up while holding down the GO button.

    CAUTION: Before you Cold Reset the printer, turn off the printer and remove the HP Jetdirect card or any other network cards. A cold reset will delete the configuration on a network card if it is left in the printer.

Cancel a print job from the PC

  1. Double-click the printer icon on the lower-right side of the Windows desktop. The driver window for the printer will appear.

    NOTE: If the printer icon is absent, then the print job has already left the queue, and you must cancel the job from the printer.
  2. Highlight the print job in the queue.

  3. Select Document and Cancel .

  4. If the job cancels, but the data light continues to blink indefinitely, power cycle the printer.

  5. If a power cycle does not clear the printer’s buffer, Cold Reset the printer by powering it down and then powering it back up while holding down the GO button.

    CAUTION: Before you Cold Reset the printer, turn off the printer and remove the HP Jetdirect card or any other network cards. A cold reset will delete the configuration on a network card if it is left in the printer.

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