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HP LaserJet 4000, 4050 and 5000 Series Printers - Isolating Printer Problems

If the HP LaserJet 4000, 4050, or 5000 series printer is not responding properly, perform the following steps and suggestions to try and isolate the problem.

NOTE: For further assistance when performing any of the previous steps or suggestions, click here for more information about services and support from www.hp.com.

Control panel on the printer does not display the READY message

NOTE: If the control panel on the printer does display the READY message, then click here to go to the next section .

Display is blank, and the printer's fan is off

  1. Reseat the power cord connections, checking for bent or damages prongs, to ensure proper connection.

  2. Verify that the printer is turned on.

  3. Check that the power supply is adequate by plugging directly into a wall socket.

  4. Plug the printer into a different outlet.

Display is blank, but the printer’s fan is on

  1. Press any control panel key to see if the printer responds.

  2. Turn the printer off and then turn the printer on.

  3. If the printer does not respond, then contact an HP-authorized service or support provider.

Display on the printer is in the wrong language

Select the desired language from the printer's control panel:

  1. Turn the printer off.

  2. Hold down Select while turning the printer on.

  3. Press -Value+ to scroll through the available languages.

  4. Press Select to save the desired language as the new default.

  5. Press Go to return to READY .

Display shows garbled or unfamiliar characters

Follow the troubleshooting suggestions below:

  1. Ensure that the desired language is selected from the control panel (refer to the section listed above).

  2. Turn the printer off and then turn the printer back on.

    1. If READY does not appear in the printer display, then turn the printer off the printer.

    2. Remove any additional memory or accessories, such as Jetdirect cards, and data cables (parallel or network) that may have been installed.

    3. Turn the printer back on.

    4. Then, if the READY message appears in the printer display, then, one at a time, install anything that has been removed.

    5. If the issue reoccurs after an item has been re-installed, then replace that item.

A message other than READY is displayed on the printer

The following table explains messages that might display on the printer's control panel. Printer messages and their meanings are listed in alphabetical order, with numbered messages following.

  • If a message persists requesting a tray be loaded or if a message indicates that a previous print job is still in the printer's memory, press GO to print or press CANCEL JOB to clear the job from the printer's memory.

  • If a message persists after performing all of the recommended actions, contact an HP-authorized service or support provider.

    NOTE: Not all messages are described in this document (many are self-explanatory). Some printer messages are affected by the Auto Continue and Clearable Warning settings from the Configuration Menu in the printer's control panel.
Printer Messages
Message Explanation or Recommended Action
ACCESS DENIED MENUS LOCKED
The printer control panel function being accessed has been locked to prevent unauthorized access.
See a network administrator.
BAD DUPLEXER CONNECTION
The duplexer is not connected properly. Reinstall the duplexer.
BAD OPT TRAY CONNECTION
The optional tray is not connected properly.
Reinstall the optional tray.
CANNOT DUPLEX REAR BIN OPEN
The printer cannot duplex because the rear output bin is open.
Close the rear output bin.
CHECK INPUT DEVICE alternates with PAPER PATH OPEN PLEASE CLOSE IT
The optional input tray cannot feed paper to the printer because a door or paper guide is open.
Check the doors and paper guides.
CHOSEN LANGUAGE NOT AVAILABLE
A print job requested a printer language that does not exist in the printer. The job will not print and will be cleared from memory.
Print the job using a driver for a different printer language or add the requested language to the printer (if available). Press GO to continue.
DISK DEVICE FAILURE
The EIO disk had a critical failure and can no longer be used.
Remove the EIO disk and replace it with a new one.
DISK FILE OPERATION FAILED
The requested operation could not be performed. An illegal operation, such as trying to download a file to a nonexistent directory may have been attempted.
DISK FILE SYSTEM IS FULL
Delete files from the EIO disk and then try again, or add a flash disk DIMM.
Download or delete files from HP Jetadmin and download or delete fonts from HP FontSmart. (See the software help for more information.)
DISK IS WRITE PROTECTED
The EIO disk is protected, and no new files can be written to it.
Disable the write protection through HP Jetadmin.
ENV FEEDER LOAD [TYPE] [SIZE]
Load the requested envelope type and size into the envelope feeder. Ensure that the envelope size and type are set correctly from the Paper Handling Menu in the printer's control panel.
Press GO if the desired envelope is already loaded in the feeder. Press [-Value+] to scroll through the available types and sizes. Press Select to accept the alternate type or size.
FLASH DEVICE FAILURE
The flash disk DIMM had a critical failure, and no longer can be used.
Remove the flash disk DIMM and replace it with a new one.
FLASH FILE OPERATION FAILED
The requested operation could not be performed. An illegal operation, such as trying to download a file to a nonexistent directory may have been attempted.
FLASH FILE SYSTEM IS FULL
Delete files from the flash disk DIMM or add another one.
Download or delete files from HP Jetadmin, and download or delete fonts from HP FontSmart. (See the software help for more information.)
FLASH IS WRITE PROTECTED
The flash disk DIMM is protected, and no new files can be written to it.
Disable the write protection through HP Jetadmin.
INITIALIZING
Printer is performing the initialization sequence.
If unable to boot past this stage, DIMMS may need to be reseated, or a poor power source is being utilized.
INPUT DEVICE CONDITION xx.yy
An input paper-handling device has a condition that needs attention before printing can resume.
See the documentation that came with the paper-handling device for assistance.
INSTALL TRAY x
The printer is unable to print the current job because the specified tray (x) is open or not inserted correctly.
Reinsert the specified tray.
LOADING PROGRAM <number> alternates with DO NOT POWER OFF
Programs and fonts can be stored on the printer's file system. At boot up time, these entities are loaded into RAM. (These entities can take a long time to load into RAM, depending on the size and number of entities that are being loaded.) The NUMBER specifies a sequence number indicating the current program being loaded.
MANUALLY FEED [TYPE] [SIZE]
Load the requested paper into Tray 1. Press GO if the desired paper is already loaded in Tray 1. Press -Value+ to scroll through the available types and sizes. Press Select to accept the alternate type or size.
Printer Messages
Message Explanation or Recommended Action
MEMORY FULL STORED DATA LOST
There is no available memory in the printer. The current job might not print correctly, and some resources (such as downloaded fonts or macros) might have been deleted.
Add more memory to the printer.
MEMORY SETTINGS CHANGED
The printer changed its memory settings because it did not have enough memory to use the previous settings for I/O Buffering and Resource Saving. This usually occurs after removing memory from the printer, adding a duplexer, or adding a printer language.
Change memory settings for I/O Buffering and Resource Saving (although default settings are usually best) or add more memory to the printer.
MEMORY SHORTAGE JOB CLEARED
The printer did not have enough free memory to print the entire job. The remainder of the job will not print and will be cleared from memory.
Press GO to continue. Change the Resource Saving setting from the printer's control panel or add more memory to the printer.
MEMORY SHORTAGE PAGE SIMPLIFIED
The printer had to compress the job in order to fit it in available memory. Some data loss might have occurred.
Press GO to continue. Add more memory to the printer.
OFFLINE
Press GO to place the printer online.
PERFORM PRINTER MAINTENANCE
To ensure optimum print quality, the printer prompts to have routine maintenance performed every 200,000 pages.
Contact an HP-authorized service or support provider to perform routine printer maintenance.
RAM DISK DEVICE FAILURE
The RAM disk had a critical failure and can no longer be used.
Turn the printer off and then turn the printer on to clear the message.
RAM DISK FILE OPERATION FAILED
The requested operation could not be performed. An illegal operation, such as trying to download a file to a nonexistent directory may have been attempted.
RAM DISK FILE SYSTEM IS FULL
Delete files and then try again; or, turn the printer off and then turn the printer on to delete all files on the device. (Delete files using HP Jetadmin, HP FontSmart, or another software utility. See the software help for more information.)
If the message persists, increase the size of the RAM disk. Change the RAM disk size from the Configuration Menu in the printer's control panel.
RAM DISK IS WRITE PROTECTED
The RAM disk is protected, and no new files can be written to it. Disable the write protection through HP Jetadmin.
TRAY x EMPTY
Load the empty tray (x) to clear the message. If the specified tray is not filled, the printer will continue printing from the next available tray, and the message will continue to display.
TRAY x LOAD [TYPE] [SIZE]
Load the requested paper into the specified tray (x). Ensure that the trays are correctly adjusted for size. The tray type settings (and size for Tray 1) must be set from the printer's control panel.
If trying to print from the optional 500-sheet tray, be sure to set the paper size dial. If trying to print on A4- or letter-sized paper and this message appears, make sure that the default paper size is set correctly from the Printing Menu in the printer's control panel.
Press GO to print from the next available tray. Press -Value+ to scroll through the available types and sizes. Press Select to accept the alternate type or size.
UNSUPPORTED SIZE IN TRAY [YY]
An external paper-handling device detected an unsupported paper size.
The printer will go offline until the condition is corrected.
USE [TYPE] [SIZE] INSTEAD?
If the requested paper size or type is not available, the printer asks if it should use another paper size or type, instead.
Press -Value+ to scroll through the available types and sizes. Press Select to accept the alternate type or size.
WAIT FOR PRINTER TO REINITIALIZE
The RAM disk setting has been changed from the printer's control panel.
This change will not take effect until the printer reinitializes.
WRONG ENVELOPE FEEDER INSTALLED
The envelope feeder being installed will not work for this printer.
13.x PAPER JAM [x = LOCATION]
13.1 (Paper delay jam at the paper feed area)
13.2 (Paper stopped jam at paper feed area)
13.5 (Paper delay jam at Fuser)
13.6 (Paper stopped jam at Fuser)
13.10 (Paper delay at paper reversing area)
13.20 or 13.32 (Paper stopped jam in the paper path)
13.21 (Door open jam)
For all paper jam messages, do the following:
  1. Remove jammed paper from the specified location (and possibly at other locations).
  2. Check viewable paper path for other pieces of paper in the path.
  3. Open and close the top cover to clear the message.
If the message persists after all jams have been cleared, a sensor might be stuck or broken. Contact an HP-authorized service or support provider.
For 13.1 and 13.2:
  1. Ensure that paper trays are loaded properly, so paper can feed from the tray.
  2. Check the input area for obstructions, such as paper in the path or visible damage to the paper path near Tray 1.
  3. Remove the print cartridge and lift the green handle attached to the metal plate underneath. Check for paper in the paper path.
  4. Ensure that paper is feeding correctly from the appropriate tray. Inspect the pickup assembly by removing the paper tray to look inside the printer. Locate a rubber roller with a purple, plastic hub (paper feed roller). Directly behind the paper feed roller is the paper pickup assembly. The paper pickup assembly consists of a shaft with four half-moon shaped rubber-and white-plastic rollers attached to it. Rotate the shaft to locate the half-moon rollers and ensure that it turns easily. Immediately to the right of the shaft is a black plastic coupler shaped like a dog bone.
If either the pickup assembly or the coupler is missing or damaged, the printer will need to be serviced.
For 13.5 and 13.6:
  1. Look underneath the print cartridge and lift up the trap door with the green handle and check for obstructions in the paper path.
  2. Check the rear area of the printer for obstructions.
For 13.10 :
  1. Check the Duplexer and the rear area of the printer for obstructions or damage.
For 13.20 or 13.32:
  1. Check the entire paper path for obstructions, such as paper in the path, under the print cartridge (look under the trap door with the green handle), in the rear of the printer, or in the tray 1 area.
  2. Check that all doors are closed.
For 13.21:
  1. Check that all doors are closed.
20 INSUFFICIENT MEMORY alternates with PRESS GO TO CONTINUE
The printer received more data than can fit in available memory. Too many macros, soft fonts, or complex graphics may have been transferred.
Press GO to print the transferred data (some data might be lost) and then simplify the print job or install additional memory.
21 PAGE TOO COMPLEX alternates with PRESS GO TO CONTINUE
The data (dense text, rules, raster, or vector graphics) sent to the printer was too complex.
Press GO to print the transferred data. (Some data might be lost.)
To print the job without losing data, from the Configuration Menu in the printer control panel, set PAGE PROTECT=ON , print the job, and then return PAGE PROTECT=AUTO . Do not leave PAGE PROTECT=ON ; it might degrade performance.
If this message appears often, simplify the print job.
22 EIO x BUFFER OVERFLOW alternates with PRESS GO TO CONTINUE
Too much data was sent to the EIO card in the specified slot (x). An improper communications protocol may be in use.
Press GO to clear the message. (Data will be lost.) Check the host configuration.
If this message persists, contact an HP-authorized service or support provider.
Printer Messages
Message Explanation or Recommended Action
22 PARALLEL I/O BUFFER OVERFLOW alternates with PRESS GO TO CONTINUE
Too much data was sent to the parallel port.
Check for a loose cable connection and be sure to use a high-quality cable. (Some non-HP parallel cables might be missing pin connections or might otherwise not conform to the IEEE-1284 specification.)
This error can occur if the parallel cable used is not IEEE-1284 compliant.
Press GO to clear the error message. (Data will be lost.)
If this message persists, contact an HP-authorized service or support provider.
22 SERIAL I/O BUFFER OVERFLOW alternates with PRESS GO TO CONTINUE
Too much data was sent to the serial port.
Ensure that the correct serial pacing option is selected from the I/O Menu in the printer's control panel. Print a menu map and verify that the serial pacing item (from the I/O Menu in the printer's control panel) matches the setting on the computer.
Press GO to clear the error message. (Data will be lost.)
If this message persists, contact an HP-authorized service or support provider.
40 BAD SERIAL TRANSMISSION alternates with PRESS GO TO CONTINUE
The printer encountered an error while transferring data from the computer. The error might have occurred for several reasons:
  • The computer was powered on or off while the printer was online.
  • There was a network problem (if applicable).
  • The printer's baud rate or parity was not the same as the computer's rate. (The baud rate tells the printer how fast information will be transferred from the computer to the printer.)
Ensure that the printer is set for the same baud rate as the computer. The serial baud rate setting can be accessed from the I/O Menu in the printer's control panel.
Press GO to clear the error message and continue printing.
40 EIO x BAD TRANSMISSION alternates with PRESS GO TO CONTINUE
The connection has been broken between the printer and the EIO card in the specified slot.
Press GO to clear the error message and continue printing.
41.3 UNEXPECTED PAPER SIZE
The paper size being printed on is not the same as the setting for the tray.
Ensure that all trays are correctly adjusted for size. (The printer will continue trying to print the job until size settings are correct.)
If trying to print from Tray 1, ensure that the printer's control panel setting for paper size is correctly configured.
If trying to print from the optional 500-sheet tray, set the paper size dial to match the paper size loaded in the tray.
After performing the actions above, press GO . The page containing the error will automatically be reprinted. (Or, you might want to press CANCEL JOB to clear the job from the printer's memory.)
41.x PRINTER ERROR alternates with PRESS GO TO CONTINUE
A temporary printing error occurred. Press GO . The page containing the error will automatically be reprinted. If this message persists, contact an HP-authorized service or support provider.
For a 41.5 (media feed error) try reseating the printer trays.
50.x FUSER ERROR [x=description]
50.1 = Low Fuser temperature
50.2 = Fuser warm up service.
50.3 = High Fuser temperature
50.4 = Low/Bad line voltage
50.5 = Inconsistent Fuser
An internal error has occurred.
Turn the printer off and then turn the printer on. The message might clear and then reappear when the next print job is sent.
Try using an alternate power source.
If this message persists, contact an HP-authorized service or support provider.
51.x or 52.x PRINTER ERROR
A temporary printing error occurred.
Press GO . The page containing the error will automatically be reprinted. If this message persists, contact an HP-authorized service or support provider.
53.xy.zz PRINTER ERROR
There is a problem with the printer's memory. The DIMM that caused the error will not be used.
Values of x, y, and zz are as follows:
x = DIMM type
  • 0 = ROM
  • 1 = RAM
y = Device location
  • 0 = Internal memory (ROM or RAM)
  • 1 to 3 = DIMM slots 1, 2, or 3
zz = Error number
It might be necessary to replace the specified DIMM. Turn the printer off and then replace the DIMM that caused the error.
If this message persists, contact an HP-authorized service or support provider.
55 PRINTER ERROR alternates with PRESS GO TO CONTINUE
A temporary printing error occurred.
Press GO . The page containing the error will automatically be reprinted.
If this message persists, contact an HP-authorized service or support provider.
56.x , 57.x , 58.x , or 59.x PRINTER ERROR
A temporary printing error occurred.
Turn the printer off and then turn the printer on.
If this message persists, contact an HP-authorized service or support provider.
62.x PRINTER ERROR
There is a problem with the printer's memory. The x value refers to the location of the problem:
  • 0 = Internal memory
  • 1 to 3 = DIMM slots 1, 2, or 3
It might be necessary to replace the specified DIMM.
If this message persists, contact an HP-authorized service or support provider.
64.x PRINTER ERROR
A temporary printing error occurred.
Turn the printer off and then turn the printer on.
If this message persists, contact an HP-authorized service or support provider.
66.xy.zz INPUT DEVICE FAILURE alternates with CHECK CABLES AND CYCLE POWER
An error occurred in an external paper-handling device.
Press GO to clear the message. If the message will not clear, turn the printer off and then turn the printer on. If this message persists, contact an HP-authorized service or support provider.
68 NVRAM ERROR CHECK SETTINGS
An error occurred in the printer's nonvolatile memory (NVRAM), and one or more printer settings has been reset to its factory default.
Print a configuration page and check the printer settings to determine which values have changed.
Hold down CANCEL JOB while turning the printer on. This will clean up the NVRAM by removing old areas that are not being used.
If this message persists, contact an HP-authorized service or support provider.
68 NVRAM FULL CHECK SETTINGS
The printer's nonvolatile memory (NVRAM) is full. Some settings might have been reset to the factory defaults.
Print a configuration page and check the printer settings to determine which values have changed.
If this message persists, contact an HP-authorized service or support provider.
69.x PRINTER ERROR
A temporary printing error occurred.
Turn the printer off and then turn the printer on.
If this message persists, contact an HP-authorized service or support provider.
79.xxxx PRINTER ERROR
The printer detected an error. The numbers (xxxx) indicate the specific type of error.
Turn the printer off and then turn the printer on. Try printing a job from a different software application. If the job prints, go back to the first application and try printing a different file. (If the message only appears with a certain software application or print job, contact the software vendor for assistance.) If the message persists with different software applications and print jobs, record the numbers that appear (xxxx) and contact an HP-authorized service or support provider.
8x.yyyy
X Values:
81.yyy
82.yyy
86.yyy
87.yyy
The EIO in slot x has encountered a critical error as specified by yyyy.
X description: 1 EIO slot 1 -- The printer detected an error with the EIO card.
2 EIO slot 2 -- The printer detected an error with the EIO card.
6 EIO slot 1 -- The EIO card detected an error. The EIO card may be defective.
7 EIO slot 2 -- The EIO card detected an error.
The EIO card may be defective.
Troubleshooting: Turn the printer off and then turn the printer on. Reseat EIO board. Move EIO board to other slot. Replace the EIO board.
For more information and troubleshooting steps, refer to the document HP Jetdirect Print Servers - 80, 81, 82, 86, and 87 Service Errors, General Troubleshooting
If the message persists, record the numbers that appear (8x.yyyy) and contact an HP-authorized service or support provider.

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Can the printer print a configuration page?

To print a configuration page

Go to the control panel of the printer and do the following

  • Press the MENU button until INFORMATION MENU appears.

  • Press the ITEM button until PRINT CONFIGURATION appears.

  • Press SELECT to print the configuration page.

    NOTE: Printing a configuration page verifies that the printer is feeding paper correctly.

Configuration page will not print

Follow the troubleshooting suggestions below:

  1. Check that all trays are properly loaded, adjusted, and installed in the printer.

  2. From the computer, check the print queue or print spooler to see if the printer has been paused.

    NOTE: If there are problems with the current print job, or if the printer is paused, a configuration page will not print.
  3. Check for paused print job:

    1. Click Start on the taskbar, and select Settings .

    2. Select Printers .

    3. Right-click the printer object to display the pop-up menu.

    4. Make sure Pause Printing is not selected. Press Cancel Job and try to print a configuration page again.

A blank page prints

Follow the troubleshooting suggestions below:

  1. Verify that sealing tape is not in the print cartridge.

  2. The print cartridge might be empty. Install a new print cartridge.

A message other than READY or PRINTING CONFIGURATION in printer display

Troubleshoot the printer message that displays.

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Can the printer print from a software application?

The job will not print

Follow the troubleshooting suggestions below:

  1. If the job will not print and a message is displayed, troubleshoot the printer message that displays.

  2. From the computer, check to see if the printer has been paused.

    1. Click Start on the taskbar, and select Settings .

    2. Select Printers .

    3. Right-click the printer object to display the pop-up menu.

    4. Make sure Pause Printing is not selected.

  3. If the printer is on a network, check that the correct printer is being printed to.

  4. To verify that it is not a network problem:

    1. Connect the computer directly to the printer with a parallel cable.

    2. Change the port to LPT1.

    3. Try to print again.

  5. Check the interface cable connections:

    1. Disconnect the interface cable.

    2. Inspect cabling connection and ports for bent or damaged pins.

    3. Reconnect the cable at the computer and the printer.

  6. Test the cable by trying it on another computer (if possible).
    NOTE: If using a parallel connection, make sure that the cable is IEEE-1284 compliant.

    If the printer is on a network:

    1. Print a configuration page.

    2. Verify, in the Protocol Information, that the server name and the node name match the names in the printer driver.

    3. To ensure that it is not a computer problem, print from another computer (if possible).

  7. Ensure that the print job is being sent to the correct port (LPT1 or network printer port, for example). To ensure the correct port is selected (Win 9x/NT 4.0):

    1. Click the Start button.

    2. Select Settings from the pop-up menu.

    3. Select Printers from the drop-down menu.

    4. Right-click the printer that is selected from the application (verify printer name).

    5. Select Properties from the drop-down menu.

    6. Click the General or Ports tab.

    7. Verify that the correct port has been selected.

  8. Verify that the proper printer driver is being used (Win 9x/NT 4.0):

    1. Click the Start button.

    2. Select Settings from the pop-up menu.

    3. Select Printers from the drop-down menu.

    4. Right-click the printer that is selected from the application (verify printer name).

    5. Select Properties from the drop-down menu.

    6. Click the General tab.

    7. Verify that the correct printer driver is displayed in the printer (print with) text box toward the bottom of the screen.

  9. Reinstall the printer driver.

  10. Check that the port is configured and working properly. (One way to check this is to connect another printer to that port and print.)

  11. If printing with the PS driver, set PRINT PS ERRORS=ON . To do this:

    1. Press the Menu key until PRINTING MENU appears in the printer display.

    2. Press the Item key until PRINT PS ERRORS=OFF appears in the printer display.

    3. Press the Value key until PRINT PS ERRORS=ON appears in the printer display.

    4. Press the Select button. An asterisk (*) should appear to the right of the displayed message.

    5. Print the job again.

  12. Make sure that PERSONALITY=AUTO . To do this:

    1. Press the Menu key until CONFIGURATION MENU appears in the printer display.

    2. Press the Item key until PERSONALITY=... appears in the printer display.

    3. Press the Value key until PERSONALITY=AUTO appears in the printer display.

    4. Press the Select button. An asterisk (*) should appear to the right of the displayed message.

    5. Print the job again.

  13. Printer messages can help solve the problem. To prevent them from appearing, temporarily turn off the CLEARABLE WARNINGS and the AUTO CONTINUE settings:

    1. Press the Menu key until CONFIGURATION MENU appears in the printer display.

    2. Press the Item key until CLEARABLE WARNINGS appears in the printer display.

    3. Press the Value key until CLEARABLE WARNINGS=OFF appears in the printer display.

    4. Press the Select button. An asterisk (*) should appear to the right of the displayed message.

    5. Press the Menu key until CONFIGURATION MENU appears in the printer display.

    6. Press the Item key until AUTO CONTINUE=... appears in the printer display.

    7. Press the Value key until AUTO CONTINUE =OFF appears in the printer display.

    8. Press the Select button. An asterisk (*) should appear to the right of the displayed message.

    9. Press the green Go button.

    10. Re-print the job.

PS error page or list of commands prints

The printer might have received a nonstandard PS code or the printer might have received PS code when it is set to PCL.

Follow the troubleshooting suggestions below:

  1. Ensure that the print job is a PostScript(R) job.

  2. Verify that a PostScript driver is being used.

  3. Press the Menu key until CONFIGURATION MENU appears in the printer display.

  4. Press the Item key until PERSONALITY= appears in the printer display.

  5. Press the Value key until PERSONALITY=PS appears in the printer display.

  6. Press the Select button. An asterisk (*) should appear to the right of the displayed message.

  7. Reprint the job. If the job prints, retain this setting whenever printing this particular job or try printing with the setting PERSONALITY=AUTO .

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Does the job print as expected?

Print is garbled, or only a portion of the page prints

Follow the troubleshooting suggestions below:

  1. Verify that the proper printer driver is being used.

  2. The data file sent to the printer might be corrupt:

    1. To test, try printing it on another printer (if possible) or try a different file.

  3. Check the interface cable connections:

    1. Remove any extra devices that might be attached between the printer and the computer.

  4. Test the cable by trying it on another computer (if possible).

  5. Replace the printer cable with a high-quality cable.

  6. Reduce the job complexity, print at a lower resolution, or install more printer memory.

  7. Temporarily turn the Clearable Warnings and Auto Continue settings off. To do this, perform the following steps:

    1. Press the Menu key until CONFIGURATION MENU appears in the printer display.

    2. Press the Item key until CLEARABLE WARNINGS= appears in the printer display.

    3. Press the Value key until CLEARABLE WARNINGS=OFF appears in the printer display.

    4. Press the Select button. An asterisk (*) should appear to the right of the displayed message.

    5. Press the Menu key until CONFIGURATION MENU appears in the printer display.

    6. Press the Item key until AUTOCONTINUE= appears in the printer display.

    7. Press the Value key until AUTOCONTINUE=OFF appears in the printer display.

    8. Press the Select button. An asterisk (*) should appear to the right of the displayed message.

  8. Print the job again.

Printing stops in the middle of the job

  1. Cancel Job might have been pressed.

  2. Check that the power supplied to the printer is steady and meets printer specifications.

Print speed is slower than expected

Follow the troubleshooting suggestions below: (If additional assistance is needed, then contact an HP-authorized service or support provider.)

  1. Simplify the print job.

  2. Add more memory to the printer.

  3. Turn banner pages off. (See the network administrator.)

Control panel setting not taking effect

Check settings in the printer driver or software application. (Printer driver and software commands override control panel settings.) If additional assistance is needed, then contact an HP-authorized service or support provider.

Print job is not formatted correctly

Follow the troubleshooting suggestions below:

  1. Verify that the proper printer driver is used to print to the printer. If the job was created using an older printer driver, reflow (repagination) may have occurred.

  2. Try printing with the original printer driver to the printer.

  3. Check the software settings. (See the software help.)

  4. Try a different font.

  5. Downloaded resources might have been lost. It may be necessary to download them again. If additional assistance is needed, then contact an HP-authorized service or support provider.

Pages are not fed correctly or are damaged

Follow the troubleshooting suggestions below:

  1. Ensure that the paper is loaded correctly and that the guides are not too tight or too loose against the paper stack.

  2. If trying to print A4 paper, the side guides in the tray might have slipped out of place. (Make sure that the side guides are locked into position.)

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Does the printer select the proper trays, output locations, and paper-handling accessories?

Printer pulls paper from the wrong tray

Follow the troubleshooting suggestions below:

  1. Ensure that paper trays are correctly configured for paper size and type. Print a configuration page to see current tray settings.

  2. Ensure that the tray selection (or paper type) in the printer driver or software application is set correctly. (The printer driver and software application settings override the printer’s control panel settings.)

  3. To not print from Tray 1, remove any paper loaded in the tray or change the TRAY 1 MODE setting to CASSETTE . By default, paper loaded in Tray 1 will be printed first.

Optional accessory not working properly

Follow the troubleshooting suggestions below:

  1. Print a configuration page to verify that the accessory is installed properly and is functional.

  2. Configure the printer driver for the installed accessories (see the software help).

  3. Turn the printer off and then turn the printer on.

  4. Verify that the correct optional accessory for the printer is being used.

  5. If the optional duplexer will not duplex, check that the rear output bin is closed.

  6. If the optional duplexer will not duplex, it may be necessary to install more memory.

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