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HP LaserJet 4000, 4050, 4100, and 5000 Series Printers and Print to Mail Accessory - Numerical Control Panel Errors

Introduction

This document contains information about messages that might display on the HP LaserJet 4000, 4050, 4100 or 5000 series printer’s Control Panel. Below are the topics covered in this document:

  • How to display and interpret the event log

  • Error messages and recommended solutions

  • How to clear paper jams

  • Resolving issues with the Print to Mail Accessory

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Interpreting the event log

When the message Paper jam in output device appears on the printer control panel display, check the printer event log for information about the location of the jam.

NOTE: The HP Print to Mail accessory can work with the HP LaserJet 4100 series printer, but it is not an HP supported configuration. This discontinuance will not change Hewlett-Packard's support for the HP Print to Mail on the HP LaserJet 4000 and 4050 series printers. This accessory is not available for the HP LaserJet 5000 series printers. The Print to Mail unit is supplied and supported by Capella Technologies. Click here for more information on the Print to Mail accessory from Capella Technologies Non-HP site .
NOTE: One or more of the links above will take you outside the Hewlett-Packard Web site. HP does not control and is not responsible for information outside of the HP Web site.

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Numerical printer messages

Control panel message
Event Log Message
Explanation
Recommended action
13.XX PAPER JAM [LOCATION]
Paper is jammed at the specified location (and possibly at other locations).
If the message persists after all jams have been cleared, a sensor or sensor lever might be stuck or broken.
For all paper jam messages, do the following:
  1. Remove jammed paper from the specified location. Check the entire paper path for other pieces of paper in the path.
  2. Open and close the Top Cover to clear the message.
  3. If the jam reoccurs, see the Troubleshooting section in the User's Guide .

NOTE: If the steps listed in this document do not return the printer to a READY state, service may be required. Contact the HP Customer Care Center for more information.
13.1 PAPER JAM OR 13.2 PAPER JAM
13.01 or 13.02
Paper delay jam at paper feed area (13.1).
Paper stopped jam at paper feed area (13.2)
  1. Ensure that paper trays are loaded properly, so that paper can feed from the tray
  2. Check the input area for obstructions, such as paper in the path or visible damage to the paper path near Tray 1.
  3. Remove the print cartridge and lift the green handle attached to the metal plate underneath to check for paper in the paper path.
    NOTE: Try swapping the tray and print cartridge with one from different printer, same model. Determine if issue follows the tray or the print cartridge.
  4. Ensure that paper is feeding correctly from the appropriate tray (try using a freshly opened ream of paper).

    1. Inspect the pickup assembly by removing the paper tray in question to look inside the printer.
    2. Locate the rubber roller with a purple, plastic hub (paper feed roller).
    3. Locate the paper pickup assembly that is directly behind the paper feed roller. The paper pickup assembly consists of a shaft with four half-moon shaped rubber and white plastic rollers attached to it.
    4. Rotate the shaft to locate the half-moon rollers and ensure that it turns easily.
    5. Locate the black plastic coupler shaped like a dog bone that is immediately to the right of the shaft .
    6. If either the pickup assembly or the coupler is missing or damaged, the printer will need to be serviced.
  5. Do not fan paper to separate, bend the ream into a U shape to break the sheets free from one another.
NOTE: If the steps listed in this document do not return the printer to a READY state, service may be required. Contact the HP Customer Care Center for more information.
Control panel message
Event log message
Explanation
Recommended action
13.5 PAPER JAM OR 13.6 PAPER JAM
13.05 or 13.06
Paper delay jam at Fuser (13.05) or Paper stopped jam at Fuser (13.06).
Check the paper path for obstructions at the Transfer Roller, Print Cartridge, Paper Feed Guide, and Fuser.
  1. Print a Configuration page to recreate the issue.
  2. Exchange the print cartridge with a known working cartridge, if possible.
  3. Reseat the fuser, replacing if damaged. Click here for further assistance with reseating the fusing assembly, located at the end of this document.

  4. Inspect the transfer roller; replace if damaged. Follow these steps to replace the transfer roller:
    1. Open the top-cover, and remove the print cartridge. The transfer roller is located underneath the print cartridge.
      CAUTION: Do not touch the black rubber part of the roller. Skin oils on the roller can cause problems with print quality.
    2. Pry the left end of the metal shaft, which is near the blue gear, up and out of place with a flat-blade screwdriver, then lift out by the gear.
      NOTE: When replacing the transfer roller, ensure that the black collar is oriented with the open-end pointing down.
    3. Reinstall the transfer roller by inserting the right end first.
    4. Ensure that both ends of the transfer roller are snugly seated after installation.
  5. Open the rear-output bin of the printer and note if able to print.
NOTE: If the steps listed in this document do not return the printer to a READY state, service may be required. Contact the HP Customer Care Center for more information.
13.10 PAPER JAM
13.10 or 13.22
Paper delay jam at paper reversing area, or Paper jam at Duplexer.
Check the Duplexer and the rear area of the printer for obstructions or damage.
NOTE: If the steps listed in this document do not return the printer to a READY state, service may be required. Contact the Customer Care Center for more information.
Control panel message
Event log message
Explanation
Recommended action
13.20 PAPER JAM OR 13.21 PAPER JAM
13.20 or 13.32 13.21 or 13.33
Paper stopped jam in the paper path, or Paper delay jam at top.
Top may be open.
  1. Check the entire paper path for obstructions such as paper in the path, under the print cartridge (look under the trap door with the green handle), in the rear of the printer or in the Tray 1 area. Also look in the Registration Area, Transfer Area, Paper Feed, and Fuser.
  2. Check that all assemblies are seated and doors are closed.
NOTE: If the steps listed in this document do not return the printer to a READY state, service may be required. Contact the HP Customer Care Center for more information.
20 MEMORY alternates with PRESS GO TO CONTINUE
The printer received more data than can fit in its available memory.
Too many macros, soft fonts, or complex graphics may have been transferred to the printer.
Press GO to print the transferred data (some data might be lost) and then simplify the print job or install additional memory.
NOTE: If the steps listed in this document do not return the printer to a READY state, service may be required. Contact the HP Customer Care Center for more information.
Control panel message
Event log message
Explanation
Recommended action
21 PAGE TOO COMPLEX alternates with PRESS GO TO CONTINUE
The data (dense text, rules, raster or vector graphics) sent to the printer was too complex.
Press GO to print the transferred data. (Some data might be lost.) To print the job without losing data, from the Configuration Menu in the printer’s Control Panel, set PAGE PROTECT = ON , print the job, and then return PAGE PROTECT = AUTO . Do not leave PAGE PROTECT = ON; it might degrade performance. If this message appears often, simplify the print job.
NOTE: If the steps listed in this document do not return the printer to a READY state, service may be required. Contact the HP Customer Care Center for more information.
22 EIO X BUFFER OVERFLOW alternates with PRESS GO TO CONTINUE
Too much data was sent to the EIO card in the specified slot (X).
Press GO to clear the message. (Data will be lost.)
NOTE: If the steps listed in this document do not return the printer to a READY state, service may be required. Contact the Customer Care Center for more information.
22 PARALLEL I/O BUFFER OVERFLOW alternates with PRESS GO TO CONTINUE
Too much data was sent to the parallel port.
This error can occur if the cable used is not IEEE-1284 compliant. For best results, use an HP IEEE-1284 compliant cable.
Check for a loose cable connection and be sure to use a high-quality cable. (Some non-HP parallel cables might be missing pin connections or might otherwise not conform to the IEEE-1284 specification.)
Press GO to clear the error message. (Data will be lost.)
NOTE: If the steps listed in this document do not return the printer to a READY state, service may be required. Contact the HP Customer Care Center for more information.
Control panel message
Event log message
Explanation
Recommended action
22 SERIAL I/O BUFFER OVERFLOW alternates with PRESS GO TO CONTINUE
Too much data was sent to the serial port.
  1. Make sure the correct serial pacing option is selected from the I/O Menu in the printer’s Control Panel.
  2. Print a Menu Map and verify that the serial pacing item (from the I/O Menu in the printer’s Control Panel) matches the setting on the computer.
  3. Press GO to clear the error message. (Data will be lost.)

NOTE: If the steps listed in this document do not return the printer to a READY state, service may be required. Contact the HP Customer Care Center for more information.
40 BAD SERIAL TRANSMISSION alternates with PRESS GO TO CONTINUE
The printer encountered an error while transferring data from the computer. The error might have occurred for several reasons:
  • The computer was turned on or off while the printer was online.
  • The printer’s serial configuration was not the same as the computers.
  1. Verify cable connections.
  2. Make sure the printer’s serial baud rate setting is configured the same as the computer. This setting is found in the I/O Menu in the printer’s Control Panel.
  3. Press GO to clear the error message and continue printing.

  4. Turn off the printer.
  5. Reseat the EIO card and turn on the printer.
NOTE: If the steps listed in this document do not return the printer to a READY state, service may be required. Contact the HP Customer Care Center for more information.
Control panel message
Event log message
Explanation
Recommended action
40 EIO X BAD TRANSMISSION alternates with PRESS GO TO CONTINUE
The connection has been broken between the printer and the EIO card in the specified slot.
X Description:
1 = EIO Slot 1
2 = EIO Slot 2
Press GO to clear the error message and continue printing.
Turn the printer off and reseat the card. Turn the printer back on and send a print job.
NOTE: If the steps listed in this document do not return the printer to a READY state, service may be required. Contact the HP Customer Care Center for more information.
Control panel message
Event log message
Explanation
Recommended action
41.X PRINTER ERROR alternates with PRESS GO TO CONTINUE
A temporary printing error occurred.
X Description:
1 = Unknown misprint error
2 = Beam detect misprint error
4 = No VSYNC error
5 = Media feed error
9 = Noise VSREQ error
  1. Press GO . The page containing the error will automatically be reprinted.

  2. Turn the printer off and unplug it for twenty minutes. (Unplugging the printer allows it to discharge all of the power sources within the printer.)
  3. Turn on the printer.
  4. If the error returns, reseat the fuser. Click here for further assistance in this document with reseating the fuser .

  5. If the error message returns, plug the printer into a different outlet or electrical circuit.
NOTE: If the steps listed in this document do not return the printer to a READY state, service may be required. Contact the HP Customer Care Center for more information.
Control panel message
Event log message
Explanation
Recommended action
41.3 UNEXPECTED PAPER SIZE
The paper size sent to print is not the same as the settings for the tray.
  1. Make sure that all trays are correctly adjusted for size. (The printer will continue trying to print the job until size settings are correct.) If trying to print from Tray 1, make sure the printer’s Control Panel setting for paper size is correctly configured. If trying to print from the optional Universal 500-sheet Tray, be sure to set the paper size dial to match the paper size loaded in the tray.
  2. After performing the actions above, press GO . The page containing the error will automatically reprint, or press CANCEL JOB to clear the job from the printer’s memory.

NOTE: If the steps listed in this document do not return the printer to a READY state, service may be required. Contact the HP Customer Care Center for more information.
41.5 MEDIA FEED ERROR
Paper reached a sensor too early.
  1. Inspect and clean the paper paths with a water-dampened, lint-free cloth to eliminate obstructions and paper dust.
  2. Print and review the Event Log. The Event Log retains the last 30 error messages. Use the Event Log to diagnose and troubleshoot intermittent failures.
    NOTE: The printer should display READY on the Control Panel in order to print. If unable to print an Event Log, Configuration Page or Menu Map from a lower tray, attempt to print with Tray 1 set to FIRST .
    Error Log results: 41.5 errors point to media that has reached the too early.
  3. Print and review the Configuration Page. A Configuration Page can be used to view printer settings and determine what options are installed on the printer. If an HP Jetdirect printer server EIO card is installed, an HP Jetdirect Configuration Page will print out as well.
  4. Print and review the Menu Map. A Menu Map lists paper tray configuration settings and sizes.
  5. Print a paper path test from all trays to recreate and isolate the issue.
    1. Press MENU until INFORMATION MENU appears.

    2. Press ITEM until PRINT PAPER PATH TEST appears. Press SELECT .

    3. Press [+] to cycle selections until the desired paper trays appears. Press SELECT .

    4. Press [+] until the desired output bin appears (open the Rear Output Bin to print to it). Press SELECT .

    5. Press [+] until the desired duplex mode (on or off) appears. Press SELECT

    6. Press [+] to cycle selections until the desired number of copies appears. Press SELECT to perform the paper path test.

  6. Identify the location of the issue within the paper path. A paper path test combined with the results of the Event Log and Configuration Page will help isolate problem areas.
  7. Identify in which tray(s) the 41.5 error occurs.
    NOTE: Paper motion from lower trays and roller rotation may be viewed from the back of the printer. Take note where sheets exhibit irregular media movement.
  8. Inspect the paper path and all paper path mechanical assemblies in the location where the issue can be isolated.
  9. Eliminate paper and tray adjustment issues. Paper with perforations, rough edges, or pre-printing can cause paper jams, misfeeds, and multi-feeds. Paper with incorrect fiber content, thickness, weight, grain, smoothness (Sheffield) and moisture content can also cause problems.
    NOTE: Do not fan paper. To separate a ream, bow it into a U shape.
    1. Inspect trays for proper paper loading. Be sure the paper is stacked loosely under the paper guide to ensure that over filling is not the issue.
    2. Inspect the tray guide adjustments to ensure they are set correctly. Tray guides should be adjusted snugly to the correct paper size. The paper size notches should be aligned.
    3. Adjust Tray 1 default paper size if associated with error:

      Press MENU until PAPER HANDLING MENU appears on the control panel.

      Press ITEM until TRAY 1 SIZE = appears.

      Press VALUE to change the size that the tray equals if it does not match the desired setting.

      Press SELECT to make this change the new printer default.

    4. Determine if the paper is multi-feeding. Test with paper from a new, unopened package.
    5. Switch paper trays (from this printer or from a similar model) to determine if jams are tray related. If the tray guides and/or paper size dial are non-functional, replace the paper tray.
  10. Verify that the feed/separation rollers are in place and not missing. Ensure that these rollers are clipped properly in place. If no trouble is found with the feed/separation rollers, remove and replace the tray that is located where the issue occurs.
  11. Ensure the tension spring is not missing that holds the feed/separation rollers in place. The tension spring is located on the bottom of the tray, directly below the feed/separation roller.
49.x SERVICE ERROR
Communication related issues
X Description:
NOTE: The codes following the 49. can vary widely. For example, they could appear as 49.4C03 SERVICE ERROR
The first step with any printer troubleshooting is to isolate the printer from the network and any software applications that may be causing the problem.
The reason for testing the printer in this "stand alone" mode is to verify it is working properly.
To test the printer in "standalone" mode, perform the following:
  1. Turn the printer off and unplug any parallel cable from the printer.
  2. Unplug the network cable (if applicable) from the HP Jetdirect card (if equipped) and then remove the card from the formatter.
  3. Power on the printer. After the printer reaches a Ready status, print the following test pages: Configuration page or Self Test page (list of installed options), Event Log (list of most recent printer events to aid with troubleshooting), Menu Map (lists Printer settings
Control panel message
Event log message
Explanation
Recommended action
50.X FUSER ERROR
A Fuser error has occurred.
X Description:
1 = Low Fuser temperature
2 = Fuser warm up service
3 = High Fuser temperature
4 = Low/Bad line voltage (Printer hooked up to UPS)
5 = Inconsistent Fuser
Turn the printer off, wait 20 minutes, and then turn on the printer.
Eliminate any contributing factors by performing the following steps:
  1. Remove the printer from any UPS (Uninterruptible power supply) devices.
  2. Remove the printer from any additional power supplies or power strips.
  3. Plug the printer directly into a wall outlet.
  4. If the printer is already plugged into a wall outlet, try another power source in the building that is independent from the one currently being used.
  5. The line voltage and current source at the printer location may need to be inspected to ensure that it meets the printer's electrical specifications.
  6. Reseat the fusing assembly. Click here for assistance located in this document with reseating the fusing assembly .

  7. Replace the fuser. The 50.4 error message is usually related to an issue with the line voltage going into the printer.

NOTE: If the steps listed in this document do not return the printer to a READY state, service may be required. Contact the HP Customer Care Center for more information.
Control panel message
Event log message
Explanation
Recommended action
51.X PRINTER ERROR
A loss of beam detects occurred.
X Description:
1 = Beam detect error
2 = Laser error
  1. Press GO . The page containing the error will automatically reprint.

  2. Turn off the printer.
  3. Turn the printer back on and resend a print job.
NOTE: If the steps listed in this document do not return the printer to a READY state, service may be required. Contact the HP Customer Care Center for more information.
52.X PRINTER ERROR
The Laser Scanner speed is incorrect.
X Description:
1 = Scanner startup error
2 = Scanner rotation error
  1. Press GO . The page containing the error will automatically reprint.

  2. Turn off the printer
  3. Turn the printer back on and then resend a print job.
NOTE: If the steps listed in this document do not return the printer to a READY state, service may be required. Contact the HP Customer Care Center for more information.
Control panel message
Event log message
Explanation
Recommended action
53.XY.ZZ PRINTER ERROR
There is a memory error with an accessory. The DIMM that caused the error will not be used. Values of X, Y, and ZZ are as follows:
X = DIMM type
0 = ROM
1 = RAM
Y = Device location
0 = internal memory (ROM or RAM)
1 to 4 = DIMM slots 1, 2, 3, or 4
ZZ= Error number
0 = Unsupported memory
1 = Unrecognized memory
2 = Unsupported memory size
3 = Failed RAM test
4 = Exceeded maximum RAM size
5 = Exceeded maximum ROM size
6 = Invalid DIMM speed
7 = DIMM reporting information incorrectly
8 = DIMM RAM parity error
9 = ROM needs to be mapped to an unsupported address
10 = DIMM address conflict
11 = PDC XROM out of bounds
12 = Unable to make a temporary mapping
  1. Turn the printer off, and reseat or replace the specified DIMM.
  2. Try the DIMM in another slot.
  3. Replace the DIMM that caused the error.
NOTE: If the steps listed in this document do not return the printer to a READY state, service may be required. Contact the HP Customer Care Center for more information.
Control panel message
Event log message
Explanation
Recommended action
55 PRINTER ERROR alternates with PRESS GO TO CONTINUE
An internal communications error occurred.
  1. Press GO . The page containing the error will automatically reprint.

  2. Check the power at the printer's location.
NOTE: If the steps listed in this document do not return the printer to a READY state, service may be required. Contact the HP Customer Care Center for more information.
56.X PRINTER ERROR
A temporary printing error occurred.
X Description:
1 = Illegal input or bad accessory connector
2 = Illegal output
  1. Press GO . The page containing the error will automatically reprint.

  2. Turn off the printer.
  3. Turn on the printer.
  4. Check the printer’s configuration.
  5. Verify accessory connection.
NOTE: If the steps listed in this document do not return the printer to a READY state, service may be required. Contact the HP Customer Care Center for more information.
Control panel message
Event log message
Explanation
Recommended action
57.X PRINTER ERROR
An error occurred with the Fan’s motor.
X Description:
4 = Printer fan
7 = Duplex fan
8 = Thermistor
  1. Check the Fan’s connector and make sure the Fan is not blocked.
  2. Replace the Fan.
NOTE: If the steps listed in this document do not return the printer to a READY state, service may be required. Contact the HP Customer Care Center for more information.
59.X PRINTER ERROR
A printing error occurred.
X Description:
0 = Motor error
1 = Motor startup error
2 = Motor rotation error
  1. Turn off the printer.
  2. Turn on the printer.
  3. Check and reseat the Fuser and Print Cartridge to make sure they are not hindering gear movement in the drive train.
NOTE: If the steps listed in this document do not return the printer to a READY state, service may be required. Contact the HP Customer Care Center for more information.
Control panel message
Event log message
Explanation
Recommended action
62.X PRINTER ERROR
There is a problem with the printer’s memory.
The X value refers to the location of the problem:
0 = Internal memory
1 to 4= DIMM slots 1, 2, 3, or 4
Reseat or replace the specified DIMM.
NOTE: If the steps listed in this document do not return the printer to a READY state, service may be required. Contact the HP Customer Care Center for more information.
64.X PRINTER ERROR
A scan buffer error occurred.
  1. Turn off the printer
  2. Turn on the printer.
  3. Perform a cold reset:

    1. Turn off the printer.
    2. Remove any accessory, including the HP Jetdirect card.
    3. Hold down the GO button while turning on the printer.

    4. When the printer displays COLD RESET release GO .

NOTE: If the steps listed in this document do not return the printer to a READY state, service may be required. Contact the HP Customer Care Center for more information.
Control panel message
Event log message
Explanation
Recommended action
66.XX.YY FINISHER/STAPLER STACKER FAILURE OR
66.XX.YY INPUT DEVICE FAILURE OR
66.XX.YY OUTPUT DEVICE FAILURE alternates with CHECK CABLES AND CYCLE POWER
An error occurred in an external paper-handling device.
1st X = Device number in chain
2nd X = Device type (3 types):
1 Input
2 Output
3 Stapler/stacker unit
YY= Device specific error
Press GO to clear the message. If the message will not clear perform these steps:
  1. Turn off the printer.
  2. Turn on the printer.
  3. Check all cables.
  4. Reseat the external paper-handling device.
NOTE: If the steps listed in this document do not return the printer to a READY state, service may be required. Contact the HP Customer Care Center for more information.
68 NVRAM ERROR CHECK SETTINGS
An error occurred in the printer’s nonvolatile memory (NVRAM) and one or more printer settings have been reset to its factory default.
  1. Print a Configuration Page and check the printer settings to determine which values have changed.
  2. Hold down CANCEL JOB while turning on the printer. This will clean up the NVRAM by removing old areas that are not being used.

NOTE: If the steps listed in this document do not return the printer to a READY state, service may be required. Contact the HP Customer Care Center for more information.
Control panel message
Event log message
Explanation
Recommended action
68 NVRAM FULL CHECK SETTINGS
An error occurred in the printer’s nonvolatile memory (NVRAM) and one or more printer settings have been reset to its factory default.
  1. Print a Configuration Page and check the printer settings to determine which values have changed.
  2. Hold down CANCEL JOB while turning on the printer. This will clean up the NVRAM by removing old areas that are not being used.

NOTE: If the steps listed in this document do not return the printer to a READY state, service may be required. Contact the Customer Care Center for more information.
69.X PRINTER ERROR
A temporary printing error occurred.
X Description:
0 = The Duplex mechanism has failed.
  1. Turn off the printer.
  2. Turn on the printer.
  3. Reseat the Duplexer.
NOTE: If the steps listed in this document do not return the printer to a READY state, service may be required. Contact the Customer Care Center for more information.
Control panel message
Event log message
Explanation
Recommended action
79.XXXX PRINTER ERROR
The printer detected an error. The numbers (XXXX) indicate the specific type of error.
  1. Turn off the printer.
  2. Turn on the printer.
  3. Try printing a job from a different software program. If the job prints, go back to the first program and try printing a different file. (If the message only appears with a certain software program or print job, contact the software vendor for assistance.)
If the message persists, try the following:
  1. Cycle power.
  2. Reseat or replace the interface cable and cycle power.
  3. Remove the DIMMs one at a time and cycle power.
  4. Try using the parallel interface, if possible.
  5. With the EIO cards removed from the printer perform a cold reset:
    1. Remove any accessory, including the HP Jetdirect card.
    2. Turn off the printer.
    3. Hold down the GO button while turning on the printer.

    4. When the printer displays COLD RESET , release the GO button.

NOTE: If the steps listed in this document do not return the printer to a READY state, service may be required. Contact the HP Customer Care Center for more information.
Control panel message
Event log message
Explanation
Recommended action
8X.YYYY
The EIO accessory in slot X has encountered a critical error as specified by YYYY.
X Description:
1 = EIO slot 1 - The printer detected an error with the EIO card.
2 = EIO slot 2 - The printer detected an error with the EIO card.
6 = EIO slot 1 - The EIO card detected an error.
7 = EIO slot 2 - The EIO card detected an error.
  1. Turn off the printer.
  2. Turn on the printer.
  3. Reseat the EIO board.
  4. It might be possible to upgrade the EIO card firmware, although sometimes it is not possible to connect to it when the printer is in an error condition. Contact a network administrator.

NOTE: If the steps listed in this document do not return the printer to a READY state, service may be required. Contact the HP Customer Care Center for more information.
HP Print to Mail accessory attached to HP LaserJet 4000 or 4050 series printers
Control panel message
Explanation
Recommended action
12.01
Paper in input during startup.
The accessory is not running.
During an internal test at startup, a page was found at the accessory input.
The print job has not run and there should not be a jam in the printer.
  1. Remove the page.
  2. Clear the paper path in the accessory. Click here to go to the “Jam recovery” section of this document for more information .

  3. Make sure that the accessory power switch is set to the on position.

  4. Reset the accessory. Click here to go to the “Resetting the accessory” section of this document for more information.

66.xx.yy
The accessory is not running.
  1. Clear the jam in the accessory, or reconnect the accessory power cable and accessory interface cable (C-Link), checking for damaged or bent pins. Click here to go to the “Jam recovery” section of this document for more information.

  2. Reset the accessory. Click here to go to the “Resetting the accessory” section of this document for more information.

  3. Turn the printer off and then back on (any print jobs will be lost).
The paper at input is too long.
The print job was in process.
A jam is likely to be located at the accessory input.
The paper did not exit.
The print job was in process.
A jam is likely to be located inside the accessory.
  1. Clear the jam in the accessory. Click here to go to the “Jam recovery” section of this document for more information. If there is also a jam in the printer, clear the printer jam.

  2. Reset the accessory. Click here to go to the “Resetting the accessory” section for more information.

For explanations of other event messages and information on how to solve them, refer to the product User Guides .

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Reseating the fuser

  1. Turn the printer off and disconnect power.
  2. Wait thirty minutes for the fuser to cool.
  3. Turn the printer around to display its rear cover.
  4. Remove the Tray 2 dust cover (see Figure 1) or optional duplexer (see Figure 2).

    Figure 1: Tray 2 dust cover

    Figure 2: Optional duplexer, if applicable

  5. Unplug the power cord from the printer.
  6. Open the rear output bin and pull out the extension.
  7. Remove the rear output bin and extension. To do this, bend the middle down slightly, release tab 1, and then release tab 2 (see Figure 3).

    Figure 3: Rear output bin and extension

  8. Release the fuser by turning up the fuser levers. (Figure 4)

    Figure 4: Releasing the fuser

  9. Pull the fuser out of the printer. (Figure 5)

    Figure 5: Removing the fuser

  10. To release the fuser from the printer, hold the back of the printer while pulling on the fuser as shown in Figure 5. Do not pull on the black plastic flapper.
  11. Lock the fuser in place by rotating the levers to the horizontal position. (The levers will lock only if the fuser is installed all the way.)
  12. Replace the rear output bin, left side first.
  13. Plug the power cord into the printer.
  14. Replace the Tray 2 dust cover or the optional duplexer.

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Clearing jams from the HP Print to Mail accessory

NOTE: The HP Print to Mail accessory can work with the HP LaserJet 4100 series printer, but it is not an HP supported configuration. This discontinuance will not change Hewlett-Packard's support for the HP Print to Mail on the HP LaserJet 4000 and 4050 series printers. Click here for more information on the Print to Mail accessory from Capella Technologies Non-HP site .
NOTE: One or more of the links above will take you outside the Hewlett-Packard Web site. HP does not control and is not responsible for information outside of the HP Web site.
  1. Press the power switch (Figure 6) to standby .
    NOTE: Do not turn off power to the printer. All print job information will be lost.

    Figure 6: Power switch location

  2. Press the thumb tabs to remove the upper fold-chute (Figure 7). Do not attempt to open the top cover until the upper fold-chute is removed.

    Figure 7: Upper fold-chute

  3. Open the top cover (Figure 8) of the accessory.

    Figure 8: Top cover

  4. Remove the output bin.
  5. Press the thumb tabs to remove the lower fold-chute.
  6. Locate the jam-clearing knob (Figure 9) at the end of the upper roller and rotate the knob in either direction with one hand while pulling the jammed media out with the other.
    NOTE: Avoid ripping media (paper) from the accessory. Rotate the knob in the direction of least resistance.

    Figure 9: Jam-clearing knob

  7. Close the top cover.

  8. Check the fold-chutes to make sure that they are clear of media and that the correct settings are still in place.
  9. Replace both fold-chutes and the output bin.
  10. Press the power switch of the accessory to the on position.
    NOTE: Depending on the nature of the accessory jam, the printer might stop immediately. If it does, a jam condition might have occurred in the printer. The paper path jam in the printer must also be cleared before operation can resume other hand, if necessary.

Resetting the accessory

After clearing a jam, reset the accessory using one of the three methods below:

  • Remove and reinstall the upper fold-chute.

  • Remove and reinstall the output bin.

  • Set the accessory power switch to standby, and then back to the on position.

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Jam recovery for the HP Print to Mail accessory

After a jam is cleared, when jam recovery is enabled the printer reprints pages that might have jammed. Check the output to see which pages should be reprinted. When printing certain items (such as checks), disable jam recovery to prevent reprinting.

To disable jam recovery

  1. Press MENU until CONFIGURATION MENU appears on the printer control panel display.

  2. Press ITEM until JAM RECOVERY appears on the display.

  3. Press VALUE until JAM RECOVERY = OFF appears on the display.

  4. Press SELECT and then press GO .

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Instructions for replacing the feed/separation rollers

Feed and Separation rollers share the same part number. Two are used for each tray, one for feeding, and one for separating.

  1. Turn off the printer.
  2. Unplug the power cable.
  3. Remove the paper tray(s) from the printer.
  4. Inspect the feed roller (located in the printer) and verify if it is correctly seated, and locked firmly in place, replacing if damaged. To remove the feed/separation roller, pinch the release at the left side of the roller and slide it off the shaft. (Figure 10)

    Figure 10: Feed roller

  5. Inspect the separation roller (Release the latch and lift the cover inside the tray.
  6. Replace the separation roller and verify that it is positioned correctly and locked in place.
  7. Test print to see if the roller replacement resolved the paper jams. If not, continue with the repair steps.
  8. Print a test page to see if the roller replacement resolved the media feed error.
    NOTE: Ensure the separation roller access panel is closed correctly before inserting the tray back into the printer. Failure to latch the access panel correctly may cause the tray to become lodged into the printer.

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