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HP LaserJet 9000Lmfp, 9000mfp, 9040mfp and 9050mfp Series Products- Numerical Error Messages

Introduction

xx.y PRINTER ERROR TO CONTINUE TOUCH CONTINUE

13.xy.zz JAM IN [LOCATION]

20 INSUFFICIENT MEMORY TO CONTINUE TOUCH CONTINUE

21 PAGE TOO COMPLEX alternates with TO CONTINUE TOUCH CONTINUE

22 EIO x BUFFER OVERFLOW

22 PARALLEL I/O BUFFER OVERFLOW alternates with TO CONTINUE TOUCH CONTINUE

22 SERIAL I/O BUFFER OVERFLOW

30.00.01 SCANNER I/O FAILURE CHECK CABLES AND CYCLE POWER

30.00.02 SCANNER I/O FAILURE CHECK COPY CONNECT CARD

30.01.yy SCAN FAILURE

40 BAD SERIAL TRANSMISSION or 40 EIO x BAD TRANSMISSION

41.x PRINTER ERROR alternates with TO CONTINUE TOUCH CONTINUE

41.3 UNEXPECTED SIZE TRAY xx alternates with TO CONTINUE TOUCH CONTINUE

41.5 UNEXPECTED TYPE TRAY xx alternates with TO CONTINUE TOUCH CONTINUE

49.xxxxx

50.x FUSER ERROR

51.x PRINTER ERROR alternates with TO CONTINUE CYCLE POWER

52.x PRINTER ERROR alternates with TO CONTINUE CYCLE POWER

53.xy.zz PRINTER ERROR

55.xx PRINTER ERROR alternates with TO CONTINUE TOUCH CONTINUE

56.x PRINTER ERROR alternates with TO CONTINUE CYCLE POWER

57.x PRINTER ERROR

58.x PRINTER ERROR alternates with TO CONTINUE CYCLE POWER

59.x PRINTER ERROR alternates with TO CONTINUE CYCLE POWER

60.x PRINTER ERROR

62.x PRINTER ERROR

64 PRINTER ERROR alternates with TO CONTINUE CYCLE POWER

65.XX.YY OUTPUT DEVICE DISCONNECTED (LJ9040mfp/9050mfp)

66.XY.ZZ OUTPUT DEVICE FAILURE

67.XX error

68.x PERMANENT STORAGE ERROR alternates with CONTINUE

68.x PERMANENT STORAGE FULL alternates with CONTINUE

68.x PERMANENT STORAGE WRITE FAIL

69.x PRINTER ERROR

79.xxxx PRINTER ERROR

8x.yyyy Error

95.yyyy Error

99.xx.yy Error (LaserJet 9040mfp and 9050mfp only)

Paper jams

General jam troubleshooting questions

Clearing paper jams

Possible printer jam locations

To clear jams in optional Tray 1

To clear jams inside the right door

To clear jams in Trays 2 and 3

To clear jams in optional Tray 4

To clear jams in the stacker or stapler/stacker

To clear jams in the multifunction finisher

To clear jams from the duplex printing accessory (duplexer)

To clear jams in the left door (fuser area)

To clear a staple jam from the optional stapler/stacker

To clear a staple jam from the multifunction finisher

Solving repeated paper jams

HP Customer Care

Introduction

Product messages appear on the control panel display to relay the normal status of the HP LaserJet 9000 MFP series product (such as PROCESSING JOB ), or an error condition (such as CLOSE FRONT DOOR ) that needs attention. Messages are listed in alphabetical order. Not all messages are listed, because some (such as READY ) are self-explanatory.

NOTE: Some product messages are affected by the Auto Continue and Clearable Warnings settings in the Configure Device menu, System Setup submenu, in the control panel.

Using the product Help system

This product features a Help system on the control panel that provides instructions for resolving most product errors. Certain control panel messages alternate with instructions about accessing the Help system.

Whenever a ? appears in an error message or a message alternates with FOR HELP PRESS ? , press the ? key to view the Help.

To exit the Help system, press the ? key.

If a message persists

  • Some messages (for example, requests to load a tray or a message that a previous print job is still in the product memory) allow pressing Continue to print, or to STOP to clear the job and eliminate the message.

  • If a message persists after performing all of the recommended actions, contact an HP-authorized service or support provider. (See the Introduce Guide on the product CD).

    If a message persists after performing all of the recommended actions, contact an authorized HP Service or Support Provider: Click here for information on contacting HP Customer Care.

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xx.y PRINTER ERROR TO CONTINUE TOUCH CONTINUE

Explanation

A product error has occurred.

Recommended action

Touch Continue .

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20 INSUFFICIENT MEMORY TO CONTINUE TOUCH CONTINUE

Explanation

The product received more data than can fit in its available memory. Transferring too many macros, soft fonts, or complex graphics increases the file size of the document sent to the printer.

Recommended action

Touch Continue to print the transferred data (some data might be lost), then simplify the print job or install additional memory.

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21 PAGE TOO COMPLEX alternates with TO CONTINUE TOUCH CONTINUE

Explanation

The page formatting process was not fast enough for the product.

Recommended action

  1. Touch Continue to print the transferred data. (Some data might be lost.)

  2. The page protection item appears in the CONFIGURE DEVICE - DEFAULTS - EVENTS menu, and should be set to ON to print the page. When the page is successfully printed, PAGE PROTECT=ON , should be set back to AUTO .

If this message appears often, simplify the print job.

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22 EIO x BUFFER OVERFLOW

Explanation

Too much data was sent to the EIO card in the specified slot (x). An improper communications protocol might be in use.

Recommended action

  1. Touch Continue to print the transferred data. (Some data might be lost.)

  2. Check the host configuration.

If a message persists after performing all of the recommended actions, contact an authorized HP Service or Support Provider: Click here for information on contacting HP Customer Care.

22 PARALLEL I/O BUFFER OVERFLOW alternates with TO CONTINUE TOUCH CONTINUE

Explanation

Too much data was sent to the parallel port.

Recommended action
  1. Check for a loose cable connection, and be sure to use a high-quality cable. (See the Introduce Guide on the product CD). (Some non-HP parallel cables might be missing pin connections or might otherwise not conform to the IEEE-1284 specification.)

  2. This error can occur if the parallel cable you are using is not IEEE-1284 compliant. Use a parallel cable that is IEEE-1284 compliant..

  3. Touch Continue to clear the error message. (Data will be lost.)

If a message persists after performing all of the recommended actions, contact an authorized HP Service or Support Provider: Click here for information on contacting HP Customer Care.

22 SERIAL I/O BUFFER OVERFLOW
Explanation

The product serial buffer has overflowed during a busy state.

Recommended action

Touch Continue to print the transferred data. (Some data might be lost.)

If a message persists after performing all of the recommended actions, contact an authorized HP Service or Support Provider: Click here for information on contacting HP Customer Care.

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30.00.01 SCANNER I/O FAILURE CHECK CABLES AND CYCLE POWER

Explanation

The product and the copy processor are not communicating. Check for a disconnected copy connect cable.

Recommended action

  1. Turn the product off, and then turn the product on.
  2. If a message persists after performing all of the recommended actions, contact an authorized HP Service or Support Provider: Click here for information on contacting HP Customer Care.

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30.00.02 SCANNER I/O FAILURE CHECK COPY CONNECT CARD

Explanation

The high-speed-copy connect card was not detected. The copy connect card either is not installed or failed initialization.

Recommended action

  1. Check for a disconnected copy connect cable.
  2. If a message persists after performing all of the recommended actions, contact an authorized HP Service or Support Provider: Click here for information on contacting HP Customer Care.

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30.01.yy SCAN FAILURE

Explanation

The product fails to scan correctly.

Recommended action

  1. Turn the product off, then turn the product on.
  2. If a message persists after performing all of the recommended actions, contact an authorized HP Service or Support Provider: Click here for information on contacting HP Customer Care.

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40 BAD SERIAL TRANSMISSION or 40 EIO x BAD TRANSMISSION

Explanation

A serial data error (parity, framing, or line overrun) occurred during the reception of data from the computer.

The connection between the product and the EIO card in the specified slot has been broken.

An issue with the network can also cause this error.

Recommended action

Touch Continue to clear the error message and continue printing.

Touch Continue to clear the error message and continue printing.

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41.x PRINTER ERROR alternates with TO CONTINUE TOUCH CONTINUE

Explanation

A temporary printing error occurred.

Recommended action

  1. Turn the product off, then turn the product on.
  2. If a message persists after performing all of the recommended actions, contact an authorized HP Service or Support Provider: Click here for information on contacting HP Customer Care.

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41.3 UNEXPECTED SIZE TRAY xx alternates with TO CONTINUE TOUCH CONTINUE

Explanation

A tray (xx) is loaded with paper that is longer or shorter in the feed direction than the size configured for the tray.

Recommended action

  1. Touch Continue to get to TRAY xx SIZE= . Reconfigure the size in a tray so the product will use a tray with the size required for the print job.

  2. If the error does not clear, turn the product off, and then turn the product back on.

  3. If a message persists after performing all of the recommended actions, contact an authorized HP Service or Support Provider: Click here for information on contacting HP Customer Care.

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41.5 UNEXPECTED TYPE TRAY xx alternates with TO CONTINUE TOUCH CONTINUE

Explanation

The tray (xx) is loaded with paper that is not the same type configured for the tray.

Recommended action

  1. Touch Continue to get to TRAY xx TYPE= . Reconfigure the size in a tray so the product will use a tray with the type required for the print job.

  2. If the error does not clear, turn the product off, and then turn the product back on.

  3. If a message persists after performing all of the recommended actions, contact an authorized HP Service or Support Provider: Click here for information on contacting HP Customer Care.

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49.xxxxx

Explanation

The printer is experiencing a communication issue.

Recommended action

  1. Click here for assistance in troubleshooting and resolving 49 errors. (http://www.hp.com/cposupport/en/docs/bpl11422.html)

  2. 49.xxxxx errors can also be caused by software. Verify if the error occurs on specific or all print jobs.

  3. If a message persists after performing all of the recommended actions, contact an authorized HP Service or Support Provider: Click here for information on contacting HP Customer Care.

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50.x FUSER ERROR

Explanation

A fuser error has occurred. Click here for assistance in resolving this error. (http://www.hp.com/cposupport/en/docs/bpl11815.html)

Recommended action

  1. If the error does not clear, turn the product off, and then turn the product back on.
  2. If a message persists after performing all of the recommended actions, contact an authorized HP Service or Support Provider: Click here for information on contacting HP Customer Care.

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51.x PRINTER ERROR alternates with TO CONTINUE CYCLE POWER

Explanation

A temporary printing error occurred.

Recommended action

  1. Turn the product off, and then turn the product back on.
  2. If a message persists after performing all of the recommended actions, contact an authorized HP Service or Support Provider: Click here for information on contacting HP Customer Care.

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52.x PRINTER ERROR alternates with TO CONTINUE CYCLE POWER

Explanation

A temporary printing error occurred.

Recommended action

  1. Turn the product off, and then turn the product back on.
  2. If a message persists after performing all of the recommended actions, contact an authorized HP Service or Support Provider: Click here for information on contacting HP Customer Care.

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53.xy.zz PRINTER ERROR

Explanation

There is a problem with the product memory. The DIMM that caused the error will not be used. Values of x, y, and zz are as follows:

  • x = DIMM type

  • 0 = ROM

  • 1 = RAM

  • y = Device location

  • 0 = Internal memory (ROM or RAM)

  • 1 to 4 = DIMM slots 1, 2, 3, or 4

  • zz = Error number

Recommended action

Reseat or replace the specified DIMM.

  1. Turn the product off, and then replace the DIMM that caused the error.

  2. Verify that the memory DIMMS are of a supported size and type. Unsupported 3rd party memory can cause this error.

  3. If a message persists after performing all of the recommended actions, contact an authorized HP Service or Support Provider: Click here for information on contacting HP Customer Care.

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55.xx PRINTER ERROR alternates with TO CONTINUE TOUCH CONTINUE

Explanation

A temporary printing error occurred.

Recommended action

  1. Touch Continue .

  2. If the error does not clear, turn the product off, and then turn the product back on.

  3. If a message persists after performing all of the recommended actions, contact an authorized HP Service or Support Provider: Click here for information on contacting HP Customer Care.

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56.x PRINTER ERROR alternates with TO CONTINUE CYCLE POWER

Explanation

A temporary printing error occurred.

Recommended action

  1. Turn the product off, and then turn the product back on.
  2. If a message persists after performing all of the recommended actions, contact an authorized HP Service or Support Provider: Click here for information on contacting HP Customer Care.

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57.x PRINTER ERROR

Explanation

A temporary printing error occurred.

Recommended action

  1. Turn the product off, and then turn the product back on.
  2. If a message persists after performing all of the recommended actions, contact an authorized HP Service or Support Provider: Click here for information on contacting HP Customer Care.

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58.x PRINTER ERROR alternates with TO CONTINUE CYCLE POWER

Explanation

A temporary printing error occurred.

Recommended action

  1. Turn the product off, and then turn the product back on.
  2. If a message persists after performing all of the recommended actions, contact an authorized HP Service or Support Provider: Click here for information on contacting HP Customer Care.

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59.x PRINTER ERROR alternates with TO CONTINUE CYCLE POWER

Explanation

A temporary printing error occurred.

Recommended action

  1. Turn the product off, and then turn the product back on.
  2. If a message persists after performing all of the recommended actions, contact an authorized HP Service or Support Provider: Click here for information on contacting HP Customer Care.

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60.x PRINTER ERROR

Explanation

An obstruction prevents the tray specified by xx from lifting paper properly for feeding.

Recommended action

  1. Open the specified tray and clear the obstruction.

  2. If a message persists after performing all of the recommended actions, contact an authorized HP Service or Support Provider: Click here for information on contacting HP Customer Care.

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62.x PRINTER ERROR

Explanation

There is a problem with the product memory. The x value refers to the location of the problem:

  • 0 = Internal memory

  • 1 to 4 = DIMM slots 1, 2, 3, or 4

Recommended action

Replace the specified DIMM.

  1. Verify that the memory DIMMS are of a supported size and type. Unsupported 3rd party memory can cause this error.

  2. To continue, touch Continue .

  3. If a message persists after performing all of the recommended actions, contact an authorized HP Service or Support Provider: Click here for information on contacting HP Customer Care.

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64 PRINTER ERROR alternates with TO CONTINUE CYCLE POWER

Explanation

A scan buffer error occurred.

Recommended action

  1. Turn the product off, and then turn the product back on.
  2. If a message persists after performing all of the recommended actions, contact an authorized HP Service or Support Provider: Click here for information on contacting HP Customer Care.

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65.XX.YY OUTPUT DEVICE DISCONNECTED (LJ9040mfp/9050mfp)

Explanation

The output device is reporting that is disconnected from the MFP.

Recommended action

  1. Verify that the output device is properly connected to the MFP.
  2. Upgrade the firmware on the MFP to the latest version available on the web. Click here (http://welcome.hp.com/country/us/en/support.html) to download the firmware image file from HP Customer Care. Type the model number (for example 9000mfp) into the search box to go the download page for your specific model. The README file included with the firmware details how to upgrade firmware.

  3. If a message persists after performing all of the recommended actions, contact an authorized HP Service or Support Provider: Click here for information on contacting HP Customer Care.

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66.XY.ZZ OUTPUT DEVICE FAILURE

Explanation

A failure occurred with the output device.

Recommended action

  1. Turn the product off, and then turn the product back on.

  2. If the error message has not cleared then check the output device for any paper jams. Click here for instructions.

  3. Check the cables. With the printer and output device turned off, remove then reattach them between the output device and the printer.

  4. If the error message has not cleared, turn the printer off, unplug the output device, then disconnect the output device from the printer. This means disconnect the communication cables between the printer and output device and physically pull the output device away from the printer.

  5. Turn the printer back on and verify that with the output device disconnected the printer works properly.

  6. If a message persists after performing all of the recommended actions, contact an authorized HP Service or Support Provider: Click here for information on contacting HP Customer Care.

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67.XX error

Explanation

The output device has been removed from the printer.

Recommended action

  1. Turn the MFP off.
  2. Reattach the output device.
  3. Reconnect the cables and power cord.
  4. Turn the printer back on.
  5. If a message persists after performing all of the recommended actions, contact an authorized HP Service or Support Provider: Click here for information on contacting HP Customer Care.

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68.x PERMANENT STORAGE ERROR alternates with CONTINUE

Explanation

An error occurred in the product nonvolatile memory (NVRAM), and one or more product settings has been reset to its original factory default. Printing can continue, but there might be some unexpected functions because an error occurred in permanent storage.

Recommended action

  1. Touching Continue should clear the message.

  2. Turn the product off, and then turn the product back on.

  3. If a message persists after performing all of the recommended actions, contact an authorized HP Service or Support Provider: Click here for information on contacting HP Customer Care.

68.x PERMANENT STORAGE FULL alternates with CONTINUE

Explanation

The product NVRAM is full. Some settings saved in the NVRAM might have been reset to the original factory defaults. Printing can continue, but there might be some unexpected functions because an error occurred in permanent storage.

Recommended action

  1. Touching Continue should clear the message.

  2. Turn the product off, and then turn the product back on.

  3. If a message persists after performing all of the recommended actions, contact an authorized HP Service or Support Provider: Click here for information on contacting HP Customer Care.

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68.x PERMANENT STORAGE WRITE FAIL

Explanation

The product NVRAM is failing to write.

Printing can continue, but there might be some unexpected functions because an error occurred in permanent storage.

Recommended action

  1. Touching Continue should clear the message.

  2. Turn the product off, and then turn the product back on.

  3. If a message persists after performing all of the recommended actions, contact an authorized HP Service or Support Provider: Click here for information on contacting HP Customer Care.

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69.x PRINTER ERROR

Explanation

A temporary printing error occurred.

Recommended action

  1. Turn the product off, reseat the duplex printing accessory, and then turn the product back on.
  2. If a message persists after performing all of the recommended actions, contact an authorized HP Service or Support Provider: Click here for information on contacting HP Customer Care.

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79.xxxx PRINTER ERROR

Explanation

The printer is experiencing a communication issue.

Recommended action

  1. Click here for assistance in troubleshooting and resolving 49 and 79 errors. (http://www.hp.com/cposupport/en/docs/bpl11422.html)

  2. 79.xxxxx errors can be caused by software. Verify if the error occurs on specific or all print jobs.

  3. If a message persists after performing all of the recommended actions, contact an authorized HP Service or Support Provider: Click here for information on contacting HP Customer Care.

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8x.yyyy Error

Explanation

The EIO accessory card in slot x has encountered an error as specified by yyyy.

Recommended action

The EIO card may need to have its firmware upgraded or there may be a communication issue on the network. Contact the network administrator or click here for troubleshooting and upgrade information (http://www.hp.com/cposupport/en/docs/bpj05432.html)

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95.yyyy Error

Explanation

This control panel message may occur if HP AutoStore is installed on the MFP.

Recommended action

This control panel message is a status message that requires no action by the customer. There is no loss of functionality if this error is displayed or is found on the event log of the MFP.

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99.xx.yy Error (LaserJet 9040mfp and 9050mfp only)

Explanation

A firmware flash error has occured.

Recommended Action

Resend the remote firmware upgrade to the MFP. If this does not resolve the error then the compact flash card may need to be replaced.

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Paper jams

Media jams occur either when media does not reach or does not clear a photo sensor along the printer paper path in a specific amount of time. If a paper jam occurs, a "13.xx PAPER JAM" message is displayed on the printer control panel.

Jams occur most often when:

  • The print media does not meet the specifications listed in the HP LaserJet Printer Family - Print Media Guide (http://www.hp.com/support/ljpaperguide).

  • The paper size adjusters in the trays are not set correctly for the size of paper in the tray.

  • The printer needs cleaning.

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General jam troubleshooting questions

Use the following questions to begin troubleshooting paper jams:

  • What is the frequency of the jams (for example, continuous, one jam per 100 pages, one jam per 1000 pages, etc.)?

Print or display the event log to determine jam history.

  • Do jams occur only when the paper is fed from a particular paper input source (e.g., tray 1, tray 2, tray 3, or tray 4)? If so, verify that the particular tray is configured correctly for the size paper in the tray.

Perform a paper path test to isolate the problem.

  • Do jams occur only when paper is output to a specific output bin (e.g., face-down bin, face-up bin, face-up bin, duplexer, stapler)?

Perform a paper path test to isolate the problem.

  • Do jams occur with a specific type of media?

  • Try using media that is known to be good. See the HP LaserJet Printer Family - Print Media Guide (http://www.hp.com/support/ljpaperguide).

  • Where does the leading edge of the first sheet of paper in the printer's paper path stop when a jam occurs? Are any sheets of paper physically damaged or torn? Perform a paper path test to isolate the problem . Inspect the paper path and all paper path mechanical assemblies prior to the leading jam.

  • Are the paper trays loaded correctly?

    See proper paper handling procedures in the HP LaserJet Printer Family - Print Media Guide (http://www.hp.com/support/ljpaperguide).

  • Are the paper trays overfilled?

    Make sure that the paper level is not above the maximum fill marks in the paper trays.

  • Are the paper tray guides set correctly?

    Make sure that the tray 2 and tray 3 left-side paper fence is set correctly both at the front and rear of the tray. Make sure that the front fence is locked into the correct position. For tray 4, make sure that all adjustments are set correctly; front, back, and side at the top and bottom of the tray.

  • Does the printer need cleaning?

    Inspect the paper path and paper path rollers. Perform internal cleaning if necessary. For information about cleaning the printer, see the Introduce Guide on the product CD, or use the link provided below to contact HP.

  • When was maintenance performed on the printer?

    From the configuration page, determine the number of pages since the last maintenance. The printer maintenance kit should be installed every 350,000 images. See “Configuration Page" in the HP LaserJet 9000mpf Use Guide .

Paper path test

The paper path test can be used to verify that various paper paths are working properly or to troubleshoot problems with tray configuration.

To print a paper path test

  1. Press SELECT.

  2. Use the UP or DOWN ARROW keys to scroll to Configure Device , and then press SELECT .

  3. Use the UP or DOWN ARROW keys to scroll to Diagnostics , and then press SELECT .

  4. Use the UP or DOWN ARROW keys to scroll to Set Paper Path Test , and then press SELECT .

  5. Use the UP or DOWN ARROW keys to select the input tray to test, the output bin, the duplex printing accessory (if available), and number of copies.

  6. Press SELECT after setting the value for each. The paper path test automatically starts.

When verifying print jobs, make sure that all of the settings are selected as desired. Keep in mind that application settings take priority over driver settings, which take priority over the printer control panel settings. If a single setting is not present in the application, but is set in the driver, that will override the control panel settings.

NOTE: HP Web Jetadmin does have capabilities to override paper types and sizes and certain conditions. See the HP LaserJet 9000mpf Use Guide for more information.

Event log page

Use the event log to diagnose and troubleshoot printer errors and intermittent failures. The event log may either be printed or displayed from the control panel. (Select Print Event Log or Show Event Log .)

The event log is a last in-first out (LIFO) ordered listing of the last 50 entries in the error log. The printed event log displays four columns showing error number, page count, error code, and description or personality.

The description or personality gives detail to the error messages.

Items that should be logged in the event log include the following:

  • Critical errors

  • Jams

  • Sensors sensing out of range

  • Deleted jobs

  • Consumable replacement

  • Roller life failure warnings

  • Unexpected paper size

  • Complex page

  • Buffer overflow

  • NVRAM changes

  • Any diagnostics tests

Print the event log

The printer internal event log stores the 50 most recent events, and can be printed at any time. To print the event log:

  1. Press SELECT .

  2. Use the UP or DOWN ARROW keys to scroll to Configure Device and press SELECT .

  3. Use the UP or DOWN ARROW keys to scroll to Diagnostics and press SELECT .

  4. Use the UP or DOWN ARROW keys to scroll to Print Event Log and press SELECT .

  5. The event log will print (see Figure 1) . The control panel will display Printing Event Log .

    Figure 1: The event log

Interpret the event log

Each individual entry in the log is called an “error,” while all errors occurring at the same page count are called an event. Events usually conclude with a time-out or no response from the device (error 66.xy in the event log). Turn the printer off, and then turn the printer on.

Use the event log tables in this section to associate errors in the event log with the control panel error message.

  1. Check the event log for specific error trends in the last 10,000 printed pages.

  2. Observe any error trends. (For example, do jams tend to occur in a specific area of the printer?)

  3. Record any specific error trends.

  4. See “Resolving Control Panel Messages" in the HP LaserJet 9000mpf Use Guide and follow the recommended action.

  5. If the control panel displays Ready , Offline , or Powersave On , go to the next section. If it displays any other message, repeat this procedure starting from Step 1.

Display the event log

Select Display Event Log to scroll through the contents of the event log from the control panel. The 50 most recent events will be displayed, first to last. Use the UP or DOWN ARROW keys to scroll through the event log contents. If the event log is empty the control panel will display Event Log Is Empty .

Follow these steps to display the event log:

  1. Press SELECT .

  2. Use the UP or DOWN ARROW keys to scroll to Configure Device and press SELECT .

  3. Use the UP or DOWN ARROW keys to scroll to Diagnostics and press SELECT .

  4. Use the UP or DOWN ARROW keys to scroll to Display Event Log and press SELECT .

  5. The event log will be displayed (see Figure 2).

    Figure 2: Example of events

    1 - The event appears on display panel
    2 - The error number appears in the event log
    3 - The error code appears in the event log
    4 - The page count appears in the event log
    NOTE: Whenever a 13.xx appears on the control panel, a good practice is to clear the jammed paper from the printer while checking the entire paper path, then press PAUSE/RESUME to take the printer off line, and print the event log. If the event log cannot be printed, it can still be displayed on the control panel. The last error is the error at the top of the event log printout with the highest number in the left-most column. Enter the error next to the last error logged. Sometimes the printer needs to be turned off, then back on, to clear a paper jam error after removing the jammed media from the printer.

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Clearing paper jams

If the printer control panel displays a paper jam message, look for paper in the locations indicated in Figure 3. It might be necessary to look for paper in locations other than indicated in the paper jam message. If the location of the paper jam is not obvious, look first in the front door area.

All portions of a jammed piece of paper must be removed, or repeated jams may occur.

If a jam persists, try the following:

  • If PostScript (R) is installed, use the Jam Recovery=ON menu item under the PostScript Menu . The printer will attempt to automatically recover from jams.

  • Execute a form feed from the computer or the printer control panel. A form feed may flush any paper or envelopes left in the printer.

  • Check to make sure all scraps of paper have been located and removed from inside the printer.

  • Use the event log page and event log codes to aid in isolating where the errors are occurring.

    CAUTION: When clearing jams, be very careful when removing stuck media. Also verify the entire paper path is clear to prevent a recurring paper jam error message.
    NOTE: Loose toner might remain in the printer after a paper jam and cause print quality problems. These should clear up after a few pages have printed.

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Possible printer jam locations

Figure 3: Jam locations

1 - Bin 1
2 - Front door and print cartridge area
3 - Bin 2
4 - Output device
5 - Duplexer (inside the printer)
6 - Left door (behind the output device)
7 - Tray 2 and Tray 3
8 - Tray 4
9 - Vertical transfer door
10 - Right door
11 - Tray 1
12 - ADF

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To clear jams in optional Tray 1

  1. Check for paper in the optional Tray 1 area, and remove any paper from this area. Carefully check to be sure that all pieces of torn paper have been removed.

  2. Open and close the right door to reset the printer.

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To clear jams inside the right door

  1. Open the right door (see Figure 4).

    Figure 4: Opening the right door

  2. Check for paper in the right door area, and remove any paper from this area. Carefully check to be sure that all pieces of torn paper have been removed.

  3. Open the jam access cover. Pull out and lift the green tab (see Figure 5).

    Figure 5: Lifting the green tab in the jam access area

  4. Remove any paper from this area by pulling it out of the printer.

  5. Push the green tab down to its original position (see Figure 6).

    Figure 6: Pushing the green tab down

  6. Close the right door.

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To clear jams in Trays 2 and 3

  1. Open the tray until it stops (see Figure 7).

    Figure 7: Opening the tray

  2. Check for paper in the tray area, and remove any paper from this area. Carefully check to be sure that all pieces of torn paper have been removed.

  3. Close the tray.

  4. Open and close the right door to reset the printer.

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To clear jams in optional Tray 4

  1. Open optional Tray 4 (see Figure 8).

    Figure 8: Opening optional Tray 4

  2. Check for paper in the tray area, and remove any paper from this area. Carefully check to be sure that all pieces of torn paper have been removed.

  3. Close optional Tray 4.

  4. Open and close the right door to reset the printer.

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To clear jams in the stacker or stapler/stacker

  1. If the jam extends into the output bins, slowly and carefully pull the paper straight out of the product so that it does not tear (Figure 9).

    Figure 9: Pulling paper out

  2. Move the output device away from the product (Figure 10).

    Figure 10: Moving the output device away

  3. On the stacker, lift the wire on Bin 2 of the device, and carefully pull out any paper from this area (Figure 11). If a stapler/stacker is attached, carefully pull out any paper that might be protruding from the accumulator area.

    Figure 11: Lifting the wire on Bin 2 and pulling out paper

    NOTE: Only the stacker has the wire on Bin 2.
  4. Locate the green handle in the flipper area and lift the handle (Figure 12).

    Figure 12: Lifting the green handle

  5. Carefully pull out any paper from the flipper area (Figure 13).

    Figure 13: Pulling paper from the flipper area

    WARNING: Avoid touching the flipper area. It can be HOT.
  6. Locate the green handle in the paper path module, and then pull down on the handle (Figure 14).

    Figure 14: Pulling down the green handle

  7. Carefully pull out any paper from the paper path module.

  8. Close all open doors. Push the output device back into place (Figure 15).

    Figure 15: Pushing the device back into place

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To clear jams in the multifunction finisher

  1. Open the finisher cover (Figure 16).

    Figure 16: Opening the finisher cover

  2. Slowly and carefully pull the paper straight out of the finisher so that it does not tear (Figure 17).

    Figure 17: Pulling paper out of the finisher

  3. Close the finisher cover (Figure 18).

    Figure 18: Closing the finisher cover

  4. Move the finisher away from the product (Figure 19).

    Figure 19: Moving the finisher away

  5. Carefully remove any paper from the printer output area (Figure 20).

    Figure 20: Removing paper from the output area

  6. Carefully remove any paper from the finisher input area (Figure 21).

    Figure 21: Removing paper from the finisher input area

  7. Open the stapler-unit door (Figure 22).

    Figure 22: Opening the stapler-unit door

  8. To clear a booklet jam, turn the bottom green knob clockwise to remove the booklet (Figure 23).

    Figure 23: Turning the bottom green knob

  9. Close the stapler unit door (Figure 24).

    Figure 24: Closing the stapler unit door

  10. 10 Reattach the finisher (Figure 25).

    Figure 25: Reattaching the finisher

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To clear jams from the duplex printing accessory (duplexer)

  1. Move the output device away from the product to gain access to the left door (Figure 26).

    Figure 26: Moving the output device away from the product

  2. Open the left door and carefully pull any paper from the area (Figure 27).

    Figure 27: Opening the left door

    WARNING: Avoid touching the adjacent fusing area. It can be extremely HOT.
  3. Remove the duplex printing accessory by pressing the green lever and pulling the unit out until it stops (Figure 28).

    Figure 28: Removing the duplexer

  4. Remove any paper by lifting the two green levers in the duplex printing accessory.

  5. Open the front door (Figure 29).

    Figure 29: Opening the front door

  6. Check for paper in the duplex printing accessory area, and remove any paper by pulling it out of the product (Figure 30). Be careful not to tear the paper.

    Figure 30: Removing paper

  7. Reinstall the duplex printing accessory by sliding it back into the slot until it locks into place (Figure 31).

    Figure 31: Reinstalling the duplexer

  8. Close all open doors. Push the output device back into place.

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To clear jams in the left door (fuser area)

  1. Move the output device away from the product to gain access to the left door (Figure 32).

    Figure 32: Moving the output device away

  2. Open the left door (see Figure 33). (If an optional output device is installed, first move it away from the printer to access the left door.)

    Figure 33: Opening left door

    WARNING: Avoid touching the adjacent fusing area. It can be HOT.
  3. Remove any jammed or damaged paper from this area by pulling it out of the printer.

  4. Press down on the green tab and carefully check for paper (see Figure 34). Be sure to remove all pieces of torn paper.

    Figure 34: Checking for paper

  5. Close the left door. If an optional output device is installed, push it back into place.

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To clear a staple jam from the optional stapler/stacker

  1. Move the stapler/stacker away from the printer (see Figure 35).

    Figure 35: Moving the stapler/stacker

  2. Open the stapler unit door (see Figure 36).

    Figure 36: Opening the stapler unit door

  3. On the staple cartridge, squeeze the tabs together and pull the cartridge out (see Figure 37).

    Figure 37: Removing the staple cartridge

  4. Pull the cartridge lever up (see Figure 38).

    Figure 38: Pulling the cartridge lever up

  5. Remove the jammed staple.

  6. Push the cartridge lever down (see Figure 39).

    Figure 39: Pushing the cartridge lever down

  7. Insert the staple cartridge so that it snaps into place (see Figure 40).

    Figure 40: Inserting the staple cartridge

  8. Close the stapler unit door (see Figure 41).

    Figure 41: Closing the stapler unit door

  9. Reattach the stapler/stacker to the printer (see Figure 42).

    Figure 42: Reattaching the stapler/stacker

    NOTE: The stapler needs to reload after clearing a stapler jam, so the first few documents (no more than five) might not be stapled. If a print job is sent, and the stapler is jammed or is out of staples, the job will still print as long as the path to the output bin is not blocked.

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To clear a staple jam from the multifunction finisher

  1. Open the stapler-unit door (Figure 43).

    Figure 43: Opening the stapler unit door

  2. Slide the stapler-unit away from the printer. (Figure 44).

    Figure 44: Sliding the stapler unit out

  3. Turn the large green knob until the blue dot appears in the window of the stapler unit (Figure 45).

    Figure 45: Turning the large green knob

  4. Turn the small green knob at the top of the stapler unit counterclockwise until the staple cartridge moves to the left of the stapler unit (Figure 46).

    Figure 46: Turning the small green knob

    CAUTION: The blue dot must appear in the window of the stapler unit before you remove the staple cartridge. If you try to remove the staple cartridge before the blue dot appears in the window, you could damage the finisher.
  5. Remove the staple cartridge (Figure 47).

    Figure 47: Removing the staple cartridge

  6. Pull up on the lever labeled with a green dot (Figure 48).

    Figure 48: Pulling up on the lever

  7. Remove the damaged staple (Figure 49).

    Figure 49: Removing the damaged staple

  8. Press down on the lever labeled with a green dot (Figure 50).

    Figure 50: Pressing down on the lever

  9. Reinstall the staple cartridge (Figure 51).

    Figure 51: Reinstalling the staple cartridge

  10. Slide the stapler unit into the finisher (Figure 52).

    Figure 52: Sliding the stapler unit in

  11. Close the stapler-unit door (Figure 53).

    Figure 53: Closing the stapler unit door

To clear a staple jam from the upper half of the stapler head

In rare instances, a staple jam might occur in the upper half of the stapler head.

  1. Follow steps 1 through 5 above to remove the stapler unit from the multifunction finisher.

  2. Locate the damaged staple at the back of the stapler unit, and then remove the staple (Figure 54).

    Figure 54: Removing the damaged staple

  3. Follow steps 10 through 11 above to reinstall the stapler head in the multifunction finisher.

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Solving repeated paper jams

Situation
Solution
General repeated paper jam problems
  1. Check to see that paper is correctly loaded in the trays and that all paper guides are correctly set for the size paper in the trays.

  2. Make sure that the paper tray is not overloaded with paper

  3. Try turning over the stack of paper in the tray. If using prepunched or letterhead paper, try printing from Tray 1

  4. Do not use previously printed paper or torn, worn, or irregular paper. For recommended paper and other paper for your product, see the Introduce Guide on the product CD.

  5. Check the paper specifications. (See the Introduce Guide on the product CD or the HP LaserJet Printer Family Print Media Guide (http://www.hp.com/support/ljpaperguide). If paper is outside of the recommended specifications, problems such as repeated paper jams can occur

  6. The paper path might be dirty. Clean the product as described in the Introduce Guide on the product CD.

  7. Check that all damaged or jammed paper is removed from product.

Repeated paper jams in the ADF
The ADF might be dirty. Clean the ADF as described in the Introduce Guide on the product CD.
NOTE: If paper jams continue, contact an HP-authorized service provider. (See the HP Customer Care section in the Introduce Guide on the product CD.)

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HP Customer Care

Click here to go online to HP Customer Care.

Call HP for telephone support

We offer telephone support for most Hewlett-Packard products. Depending on the product's warranty, a fee might be charged.

Three sources of information are readily available to help you find an HP Support Services phone number:

Before calling, please do the following:

  1. Review the following troubleshooting suggestions:

    • Read the relevant driver documentation supplied with this printer (for users sending PostScript files or those using Windows).

    • If there are any third-party software drivers and or RIPs installed, refer to their user documentation.

    • If the problem appears to be related to the software application, first contact the software vendor. HP does not provide technical support for third party software applications.

  2. Designjet printers - If there are still difficulties, refer to the HP Support Services booklet shipped with this printer. This document contains a comprehensive list of various support services available to help solve printer problems.

  3. Before calling one of the Hewlett-Packard offices, please have the following information available to help them quickly answer questions:

    • The printer product number and the serial number, found on the label at the back of the printer.

    • The type of computer connected to the printer.

    • Any special equipment or software (for example, spoolers, networks, switch-boxes, modems, or special software drivers).

    • The cable being used (by part number) and where it was purchased.

    • The type of interface used on the printer (parallel or network).

    • The name of the software in use, and its version number.

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