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HP LaserJet 4100 MFP and 4101 MFP Series Products - Numerical Error Messages

Introduction

##.XX.YY Errors

13.x PAPER JAM [LOCATION]

20 INSUFFICIENT MEMORY alternates with PRESS START TO CONTINUE

21 PAGE TOO COMPLEX alternates with PRESS START TO CONTINUE

22 EIO x BUFFER OVERFLOW alternates with PRESS START TO CONTINUE

22 PARALLEL I/O BUFFER OVERFLOW alternates with PRESS START TO CONTINUE

30.0.01 or 30.0.02 SCANNER I/O FAILURE CHECK COPY CONNECT CARD

30.00.01 or 30.00.02 SCANNER I/O FAILURE or CHECK CABLES AND CYCLE POWER

30.1.xx SCAN FAILURE

40 EIO [x] BAD TRANSMISSION alternates with PRESS START TO CONTINUE

41.3 UNEXPECTED PAPER SIZE alternates with EXPECTED [TYPE] [SIZE]

41.x PRINTER ERROR alternates with CYCLE POWER TO CONTINUE

49.xx PRINTER ERROR alternates with CYCLE POWER TO CONTINUE

50.x FUSER ERROR

50.4 PRINTER ERROR alternates with CYCLE POWER TO CONTINUE

51.x or 52.x PRINTER ERROR alternates with CYCLE POWER TO CONTINUE

53.xy.zz PRINTER ERROR

54.1 REMOVE SEALING TAPE alternates with FROM TONER CARTRIDGE

55.xx PRINTER ERROR alternates with CYCLE POWER TO CONTINUE

56.x PRINTER ERROR alternates with CYCLE POWER TO CONTINUE

57.x PRINTER ERROR alternates with CYCLE POWER TO CONTINUE

58.x PRINTER ERROR alternates with CYCLE POWER TO CONTINUE

59.x PRINTER ERROR alternates with CYCLE POWER TO CONTINUE

62.x PRINTER ERROR

64 PRINTER ERROR alternates with CYCLE POWER

66.xx.xx SERVICE ERROR alternates with CHECK CABLES AND CYCLE POWER

68.X PERMANENT STORAGE ERROR alternates with CHECK SETTINGS

68.x PERMANENT STORAGE FULL

79 SERVICE [xxxx]

8x.yyyy EIO [z] ERROR

Clearing paper jams

Jam locations

Clearing jams from the top cover and toner cartridge area

Clearing jams from input trays

Clearing jams from the duplexer

Clearing jams from the rear output slot

Clearing jams from the fuser area

Clearing jams from the ADF

Solving repeated jams

HP Customer Care

Introduction

This document explains common messages that might appear on the control panel display of an HP LaserJet 4100 MFP or 4101 MFP series printer.

Messages and their meanings are listed in numerical order. If a message persists:

  • If a message continues to request that a tray be loaded, or if a message indicates that a previous print job is still in the product’s memory, press START to print or press STOP to clear the job from memory.

  • If a message persists after completing all of the recommended actions, contact an HP-authorized service or support provider.

  • Not all messages are described in this guide (many are self-explanatory), but they are addressed on the product pages in the embedded Web server.

Types of errors

The product generates two types of errors:

  • Temporary errors that can be corrected

  • Equipment errors, which are usually generated by equipment failure and require action by service personnel.

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##.XX.YY Errors

Explanation

  • This message indicates a failure in the scanner device. This is not a communications failure.

  • XX specifies the reporting systems (scanner job control, copy/send application, scanner service agent) and YY specifies the error condition. These are represented as ##.XX.YY in the event log.

For example, the scanner log control can report the following errors:

  • Scanner FPGA initialization error

  • Scanner EEPROM error

  • Scanner sensor adjustment error

  • Scanner ADF upper-light error

  • Scanner ADF lower-light error

  • Scanner ADF fan motor error

  • Pick sensor error

  • Scanner sensor error

  • Home position error

  • McBSP overrun error

  • CCD FIFO full error

Recommended action

  1. Turn the power off and then turn it on again.

  2. If a message persists after performing all of the recommended actions, contact an authorized HP Service or Support Provider: Click here for information on contacting HP Customer Care.

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13.x PAPER JAM [LOCATION]

Explanation

  • Media has either jammed in the product or been caught in a paper tray.

  • The control panel provides specific instructions and location information to aid in clearing the jam.

Recommended action

  1. Open the top cover or tray indicated by the message.

  2. Clear all media from the area. If necessary, remove the toner cartridge, duplexer, or trays.

  3. If the message persists, check for media in all other areas.

    CAUTION: Ensure that all jammed paper is removed before closing the cover or tray. Open and close the top cover to clear the message.
  4. If a message persists after performing all of the recommended actions, contact an authorized HP Service or Support Provider: Click here for information on contacting HP Customer Care.

For more detailed information on clearing paper jams, refer to the following procedures:

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20 INSUFFICIENT MEMORY alternates with PRESS START TO CONTINUE

Explanation

The product received more data than can fit in available memory. You might have tried to transfer too many macros, soft fonts, or complex graphics.

Recommended action

  1. Press START to print the transferred data (some data might be lost) and then simplify the print job.

  2. If a message persists after performing all of the recommended actions, contact an authorized HP Service or Support Provider: Click here for information on contacting HP Customer Care.

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21 PAGE TOO COMPLEX alternates with PRESS START TO CONTINUE

Explanation

The data (dense text, rules, raster or vector graphics) sent to the product is too complex.

Recommended action

  1. Press START to print the transferred data. (Some data might be lost.)

  2. If a message persists after performing all of the recommended actions, contact an authorized HP Service or Support Provider: Click here for information on contacting HP Customer Care.

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22 EIO x BUFFER OVERFLOW alternates with PRESS START TO CONTINUE

Explanation

  • Too much data was sent to the EIO card in the specified slot (x).

  • An improper communications protocol may be in use.

Recommended action

  1. Press START to clear the message. (Data might be lost.)

  2. Check the host configuration.

  3. If a message persists after performing all of the recommended actions, contact an authorized HP Service or Support Provider: Click here for information on contacting HP Customer Care.

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22 PARALLEL I/O BUFFER OVERFLOW alternates with PRESS START TO CONTINUE

Explanation

  • Too much data was sent to the parallel port.

  • This error can occur if the driver you are using is not IEEE-1394 compliant. For best results, use an HP driver that came with the product.

Recommended action

  1. Check for a loose cable connection and make sure to use a high-quality cable. (Some non-HP parallel cables might be missing pin connections or might otherwise not conform to the IEEE-1394 specification.)

  2. Press START to clear the error message. (Data might be lost.)

  3. If a message persists after performing all of the recommended actions, contact an authorized HP Service or Support Provider: Click here for information on contacting HP Customer Care.

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30.0.01 or 30.0.02 SCANNER I/O FAILURE CHECK COPY CONNECT CARD

Explanation

Communication has failed between the copy processor board and the formatter

Recommended action

Contact an authorized HP Service or Support Provider: Click here for information on contacting HP Customer Care.

30.00.01 or 30.00.02 SCANNER I/O FAILURE or CHECK CABLES AND CYCLE POWER

Explanation

  • Communication has failed between the copy module and the print engine.

  • A disconnected cable or a failure of the copy module might have caused this communications failure.

Recommended action

  1. Check the connection between the copy connect card and the IEEE-1394 cable.

  2. Verify that the high-speed copy connect cable between the formatter and the copy processor board is correctly connected

  3. If a message persists after performing all of the recommended actions, contact an authorized HP Service or Support Provider: Click here for information on contacting HP Customer Care.

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30.1.xx SCAN FAILURE

Explanation

A problem with the product’s Scanner has occurred. Values of xx are as follows:

  • 06 = Scan-unit intake-fan failure

  • 15 = The flatbed cover is open while the MFP is initializing after the power is turned on.

  • 17 = Flatbed optical-unit-motor failure

  • 18 = An Application-specific integrated circuit (ASIC) has failed on the scanner control board

  • 19 = The scanning lamp does not illuminate. Inverter PCB or scanning lamp failure

  • 20-22, 25 = The copy processor board has experienced a processing error

Recommended action

  1. Turn the product power off.

  2. Close the flatbed cover.

  3. Verify that the optical-unit lock is in the unlocked position.

  4. Turn the power on.

  5. Verify that the flatbed optical unit moves during initialization when the power is turned on.

  6. Verify that the scanning lamp briefly illuminates when the product’s power is turned on (slightly open the flatbed cover to view the lamp and turn the power on, if necessary).

  7. Verify that the copy processor board LED’s are illuminated.

  8. Verify that the source documents are properly inserted in the ADF.

  9. Verify that media is not jammed in the ADF document path.

  10. If a message persists after performing all of the recommended actions, contact an authorized HP Service or Support Provider: Click here for information on contacting HP Customer Care.

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40 EIO [x] BAD TRANSMISSION alternates with PRESS START TO CONTINUE

Explanation

The connection between the product and the EIO card in the specified slot has been broken. (Data loss might occur in this situation.)

Recommended action

  1. Press START to clear the error message and continue printing.

  2. If a message persists after performing all of the recommended actions, contact an authorized HP Service or Support Provider: Click here for information on contacting HP Customer Care.

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41.3 UNEXPECTED PAPER SIZE alternates with EXPECTED [TYPE] [SIZE]

Explanation

  • The product detected a media size other than what was specified.

  • This is typically caused if two or more sheets stick together in the product or if the paper tray is not properly adjusted.

Recommended action

  1. Reload the tray with the correct media size and ensure that media in the tray is loaded under the front and back tabs.

  2. If you are printing from Tray 1, verify that the correct media size is selected in the control panel.

  3. If you are printing from Tray 2, 3, or 4, verify that the paper guides in the tray have been adjusted correctly.

  4. After performing the actions above, press START. The page containing the error will automatically be reprinted if jam recovery is enabled. Or, you can press STOP to clear the job from memory.

  5. If a message persists after performing all of the recommended actions, contact an authorized HP Service or Support Provider: Click here for information on contacting HP Customer Care.

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41.x PRINTER ERROR alternates with CYCLE POWER TO CONTINUE

Explanation

A temporary printing error occurred.

Recommended action

  1. Press START. The page containing the error will automatically be reprinted if jam recovery is enabled.

  2. If the error does not clear, turn the product off, and then turn the product on.

  3. If a message persists after performing all of the recommended actions, contact an authorized HP Service or Support Provider: Click here for information on contacting HP Customer Care.

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49.xx PRINTER ERROR alternates with CYCLE POWER TO CONTINUE

Explanation

A temporary printing error occurred.

Recommended action

  1. Press START. The page containing the error will automatically be reprinted if jam recovery is enabled.

  2. If the error does not clear, turn the product off, and then turn the product on.

  3. If a message persists after performing all of the recommended actions, contact an authorized HP Service or Support Provider: Click here for information on contacting HP Customer Care.

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50.x FUSER ERROR

Recommended action

  1. Turn the product off and then on.

  2. If a message persists after performing all of the recommended actions, contact an authorized HP Service or Support Provider: Click here for information on contacting HP Customer Care.

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50.4 PRINTER ERROR alternates with CYCLE POWER TO CONTINUE

Explanation

A problem with the power supply has occurred.

Recommended action

  1. Remove the product from any uninterruptible power supply (UPS), additional power supplies, or power strips. Plug the product into a wall outlet and see if this resolves the problem.

  2. If the product is already plugged into a wall outlet, try another power source in the building that is independent of the one currently being used.

  3. The line voltage and current source at the product location might need to be inspected to make sure that it meets the product’s electrical specifications.

  4. If a message persists after performing all of the recommended actions, contact an authorized HP Service or Support Provider: Click here for information on contacting HP Customer Care.

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51.x or 52.x PRINTER ERROR alternates with CYCLE POWER TO CONTINUE

Explanation

A temporary printing error occurred.

Recommended action

  1. Turn the product off, and then turn the product on.

  2. If a message persists after performing all of the recommended actions, contact an authorized HP Service or Support Provider: Click here for information on contacting HP Customer Care.

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53.xy.zz PRINTER ERROR

Explanation

A problem with the product’s memory has occurred. The DIMM that caused the error will not be used. Values of x, y, and z are as follows:

  • 0 = ROM

  • 1 = RAM

  • y = Device location

  • 0 = Internal memory (ROM or RAM)

  • 1 to 3 = DIMM slots 1, 2, or 3

  • zz = Error number

Recommended action

  1. You might need to replace the specified DIMM.

  2. Turn the product off, and then replace the DIMM that caused the error.

  3. If a message persists after performing all of the recommended actions, contact an authorized HP Service or Support Provider: Click here for information on contacting HP Customer Care.

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54.1 REMOVE SEALING TAPE alternates with FROM TONER CARTRIDGE

Explanation

The toner cartridge has been installed without removing the sealing tape.

Recommended action

  1. Open the top cover and remove the toner cartridge.

  2. Pull the sealing tape tab to remove the strip. Reinstall the toner cartridge and close the top cover.

  3. If a message persists after performing all of the recommended actions, contact an authorized HP Service or Support Provider: Click here for information on contacting HP Customer Care.

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55.xx PRINTER ERROR alternates with CYCLE POWER TO CONTINUE

Explanation

A temporary printing error occurred.

Recommended action

  1. Press START. The page containing the error automatically reprints if jam recovery is enabled.

  2. If the error does not clear, turn the product off, and then turn the product on.

  3. If a message persists after performing all of the recommended actions, contact an authorized HP Service or Support Provider: Click here for information on contacting HP Customer Care.

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56.x PRINTER ERROR alternates with CYCLE POWER TO CONTINUE

Explanation

A temporary printing error occurred.

Recommended action

  1. Turn the product off, and then turn the product on.

  2. If a message persists after performing all of the recommended actions, contact an authorized HP Service or Support Provider: Click here for information on contacting HP Customer Care.

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57.x PRINTER ERROR alternates with CYCLE POWER TO CONTINUE

Explanation

A temporary printing error occurred.

Recommended action

  1. Turn the product off, and then turn the product on.

  2. If a message persists after performing all of the recommended actions, contact an authorized HP Service or Support Provider: Click here for information on contacting HP Customer Care.

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58.x PRINTER ERROR alternates with CYCLE POWER TO CONTINUE

Explanation

A temporary printing error occurred.

Recommended action

  1. Turn the product off, and then turn the product on.

  2. If a message persists after performing all of the recommended actions, contact an authorized HP Service or Support Provider: Click here for information on contacting HP Customer Care.

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59.x PRINTER ERROR alternates with CYCLE POWER TO CONTINUE

Explanation

A temporary printing error occurred.

Recommended action

  1. Turn the product off, and then turn the product on.

  2. If a message persists after performing all of the recommended actions, contact an authorized HP Service or Support Provider: Click here for information on contacting HP Customer Care.

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62.x PRINTER ERROR

Explanation

A problem with the product’s memory has occurred. The x value refers to the location of the problem:

  • 0 = Internal memory

  • 1 to 3 = DIMM slots 1, 2, or 3

Recommended action

  1. You might need to replace the specified DIMM.

  2. Turn the product off, and then replace the DIMM that caused the error.

  3. If a message persists after performing all of the recommended actions, contact an authorized HP Service or Support Provider: Click here for information on contacting HP Customer Care.

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64 PRINTER ERROR alternates with CYCLE POWER

Explanation

A temporary printing error occurred.

Recommended action

  1. Turn the product off, and then turn the product on.

  2. If a message persists after performing all of the recommended actions, contact an authorized HP Service or Support Provider: Click here for information on contacting HP Customer Care.

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66.xx.xx SERVICE ERROR alternates with CHECK CABLES AND CYCLE POWER

Explanation

An error occurred in an external paper-handling device.

Recommended action

  1. Turn the product off.

  2. Disconnect the cables to all external media handling devices, and then reconnect them.

  3. Turn the product on.

  4. If a message persists after performing all of the recommended actions, contact an authorized HP Service or Support Provider: Click here for information on contacting HP Customer Care.

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68.X PERMANENT STORAGE ERROR alternates with CHECK SETTINGS

Explanation

An error occurred in the product’s permanent storage and one or more product settings have been reset to the factory default.

Recommended action

Print a configuration page and check the product settings to determine which values have changed.

68.x PERMANENT STORAGE FULL

Explanation

  • The product’s permanent storage is full.

  • Some settings might have been reset to the factory defaults.

Recommended action

  1. Print a configuration page and check the product settings to determine which values have changed.

  2. Hold down STOP while turning the product on.

  3. Press and release the LEFT ARROW button. This will clean up the permanent storage by removing old areas that are not being used.

  4. If a message persists after performing all of the recommended actions, contact an authorized HP Service or Support Provider: Click here for information on contacting HP Customer Care.

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79 SERVICE [xxxx]

Explanation

The product has detected an error.

Recommended action

  1. Press STOP to clear the print job from the product memory.

  2. Turn the product off, and then turn the product on.

  3. Try printing a job from a different software program.

  4. If the job prints, go back to the first program and try printing a different file. (If the message appears only with a particular software program or print job, contact the software vendor for assistance.)

  5. If a message persists after performing all of the recommended actions, contact an authorized HP Service or Support Provider: Click here for information on contacting HP Customer Care.

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8x.yyyy EIO [z] ERROR

Explanation

The EIO accessory in slot [z] has encountered a critical error. [z] description:

  • 1 = EIO slot 1: The product has detected an error with the EIO accessory.

  • 2 = EIO slot 2: The product has detected an error with the EIO accessory.

  • 6 = EIO slot 1: The EIO accessory has detected an error. The EIO accessory might be defective.

  • 7 = EIO slot 2: The EIO accessory has detected an error. The EIO accessory might be defective.

Recommended action

  1. Turn the product off, and then turn the product on.

  2. If the message remains, turn the product off, reseat the EIO accessory in slot [z], and then turn the product on.

  3. If the message remains, turn the product off, remove the EIO accessory from slot [z], install it in a different EIO slot, and then turn the product on.

  4. If the message remains, replace the EIO accessory in slot [z].

    NOTE: For more information and troubleshooting steps, refer to the document HP Jetdirect Print Servers - 80, 81, 82, 86, and 87 Service Errors, General Troubleshooting (http://www.hp.com/cposupport/en/docs/bpj05423.html)
  5. If a message persists after performing all of the recommended actions, contact an authorized HP Service or Support Provider: Click here for information on contacting HP Customer Care.

Alternative explanations

  • The e-mail gateway is not configured. Contact your system administrator.

  • The e-mail gateway is not responding. Contact your system administrator.

  • The product experienced an error while executing the digital-sending job. The job has failed.

  • Processing a digital send job.

  • The address book is full. To add an additional address, you must first delete an address from the address book.

  • The system has found too many addresses to display. Please refine your search.

  • The e-mail addressing information was rejected because the address was incorrect or incomplete. The job has failed. Please correct the e-mail address and send the job again.

  • The e-mail gateway could not accept the job because the attachment is too large.

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Clearing paper jams

Figure 1 (below) details locations where media can jam during printing or copying, and how to clear them without damaging the printer. Also provided below are steps for clearing paper jams in the optional trays, duplexer, and Automatic Document Feeder (ADF). If the control panel display shows a jam message, look for media in the locations indicated in the figure below, and then see the procedure for clearing the jam. Media might also be jammed in locations other than those indicated in the jam message. If the location of the jam is not obvious, look first in the top cover area underneath the toner cartridge. When clearing jams, be very careful not to tear the media. If a small piece of media remains in the product, it could cause additional jams.

NOTE: The top cover of the product must be opened and then closed to clear a jam message.

If a jam occurs in the optional power envelope feeder, see the installation and use documentation that accompanied the product.

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Jam locations

Figure 1: Front and back view of 4100 mfp

1 - Top cover and toner cartridge area
2 - Optional power envelope feeder
3 - Input tray areas
4 - Optional duplex printing accessory
5 - Output bins (top and rear)
6 - Fuser area
7 - ADF
NOTE: Loose toner might remain in the product after a jam and cause output quality problems. These should clear up within a few pages.

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Clearing jams from the top cover and toner cartridge area

  1. Open the top cover and remove the toner cartridge.

    Figure 2: Removing the toner cartridge

    CAUTION: To prevent damage to the toner cartridge, do not expose it to light for more than a few minutes
  2. Use the green handle to lift the paper-access plate.

    Figure 3: Lifting the paper-access plate

  3. Slowly pull the media out of the product. Do not tear the media.

    Figure 4: Pulling the media out of the product

    NOTE: If media is difficult to remove, try clearing it from the input tray area.

    Avoid spilling loose toner. Using a dry, lint-free cloth, clean any loose toner that might have fallen into the product.

    If loose toner falls into the product, it might cause temporary problems with print quality. Loose toner should clear from the paper path after a few pages are printed.

    If toner gets on your clothing, wipe it off with a dry cloth and wash the clothing in cold water. (Hot water sets toner into fabric.)

  4. Open Tray 1 and remove the entrance cover to check for any additional jammed media. If any is present, remove it.

    Figure 5: Removing the entrance cover

  5. Rotate the paper guide to check for additional jammed media. If any is present, remove it.

    Figure 6: Rotating the paper guide

  6. Replace the entrance cover and close Tray 1.

    Figure 7: Replacing the entrance cover

  7. Reinstall the toner cartridge and close the top cover.

    Figure 8: Reinstalling the toner cartridge

  8. If a jam message persists, there is still media in the product. Look for media in another location.

  9. If you are using a non-HP toner cartridge, the message NON HP TONER DETECTED might appear on the control panel display. Press START to continue printing or copying.

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Clearing jams from input trays

Tray 1

Slowly pull out the paper tray. If part of the media has already been pulled into the product, follow the steps under "Clearing jams from the top cover and toner cartridge area" (above).

Trays 2, 3, and 4

  1. Slide the tray out of the product, and remove any damaged media from the tray.

    Figure 9: Sliding the tray out of the product

  2. If the edge of the media is visible in the feed area, slowly pull the media down and out of the product. (Do not pull the media straight out or it will tear.) If media is not visible, look in the top cover area).

    Figure 10: Pulling the media down and out of the product

    NOTE: Do not force the media if it does not move easily. If the media is stuck in a tray, try removing it through the tray above or through the top cover area.
  3. Make sure the media lies flat in the tray at all four corners and is tucked below the front and back tabs. Make sure that all three paper size adjustments are correct.

    Figure 11: Making sure the media lies flat

  4. Slide the tray back into the product.

  5. Open and close the top cover to clear the jam message.

    Figure 12: Opening and closing the top cover

  6. If the jam message persists, media remains in the product. Look for media in another location.

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Clearing jams from the duplexer

  1. Open the duplexer’s rear door.

    Figure 13: Opening the duplexer’s rear door

  2. Slowly pull any media out of the duplexer.

    Figure 14: Pulling media out of the duplexer

  3. Remove the duplexer by lifting it slightly and pulling it out of the product.

    Figure 15: Removing the duplexer

  4. From the rear of the product, remove any media that is on top of Tray 2. (You might need to reach inside the product.)

    Figure 16: Removing media that is on top of Tray 2

  5. Slowly pull any media out of the duplexer.

    Figure 17: Pulling media out of duplexer

  6. Turn the duplexer over and remove any media.

    Figure 18: Turning the duplexer over and removing media

  7. Reinsert the duplexer into the product.

    Figure 19: Reinserting the duplexer

  8. Open and close the top cover to clear the jam message.

  9. If a jam message persists, media remains in the product. Look for media in another location (see Jam locations).

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Clearing jams from the rear output slot

NOTE: If most of the media remains inside the product, it is best to remove it through the top cover area.
  1. Open the rear output slot.

    Figure 20: Opening the rear output slot

  2. Grasp both sides of the media, and slowly pull it out of the product. (There might be loose toner on the media. Be careful not to spill it on yourself or into the product.)

    NOTE: If media is difficult to remove, try opening the top cover completely to release pressure on the media.
  3. Close the rear output slot.

  4. Open and close the top cover to clear the jam message.

    Figure 21: Opening and closing the top cover

  5. If a jam message persists, media remains in the product. Look for media in another location.

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Clearing jams from the fuser area

Use this procedure to remove jams from the fuser area under the following conditions:

  • When media has jammed inside the fuser and cannot otherwise be removed

  • When a page has torn while you were trying to clear a jam from the fuser

  1. Turn the product off.

    WARNING: To avoid minor burns, wait 30 minutes for the fuser to cool before continuing with this procedure.
  2. Turn the product so its rear cover faces you and remove the Tray 2 dust cover or optional duplexer.

    Figure 22: Turning the product and removing the dust cover

  3. Unplug the power cord from the product.

    Figure 23: Unplugging the power cord

  4. Open the rear output slot and pull the extension out until it stops.

    Figure 24: Opening the rear output slot and pulling the extension out

  5. Remove the rear output slot and extension. To do this, bend the middle down slightly, release tab a, and then release tab b.

    Figure 25: Removing the rear output slot and extension

  6. Unlock the fuser by rotating the blue fuser levers so that they point up.

    Figure 26: Unlocking the fuser

  7. Pull the fuser out of the product. To release the fuser from the product, hold the back of the product while pulling on the fuser. Do not pull on the black plastic flapper.

    Figure 27: Removing the fuser

  8. Remove the media that has jammed.

    Figure 28: Removing jammed media

    CAUTION: Do not use a sharp object to clear media from the fuser area. You might damage the fuser.
  9. Replace the fuser, left side first. Be sure to push the fuser firmly into the product.

    Figure 29: Replacing the fuser

  10. Lock the fuser in place by rotating the levers to the horizontal position.

    Figure 30: Locking the fuser

  11. Replace the rear output slot, left side first.

    Figure 31: Replacing the rear output slot

  12. Plug the power cord into the product.

  13. Replace the Tray 2 dust cover or the optional duplexer.

  14. Turn the MFP on.

  15. If a jam message persists, media remains in the product. Look for media in another location.

    NOTE: Because the product has been turned off, you must restart the copying or printing task.

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Clearing jams from the ADF

If originals jam in the ADF, follow this procedure:

  1. Raise the ADF cover.

  2. Remove any jammed media.

  3. Close the ADF and control panel unit. Press each down firmly until it clicks into place.

  4. After removing the stack of originals from the ADF, smooth the jammed page, add it to the top of the stack, and reinsert the stack.

  5. Press START to resume sending or copying the document.

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Solving repeated jams

If jams occur frequently, try the following:

  • Check all possible jam locations. A piece of media might be stuck somewhere in the product. Even a small torn piece of media in the paper path can cause repeated jams.

  • If using a duplexer, check all areas of the MFP (including under the duplexer).

  • Check that media is correctly loaded in the trays, that all three tray adjustments have been made, and that the trays are not overfilled. Make sure that the stack is tucked under the front and back tabs.

  • Check that all trays and media-handling accessories are completely inserted into the MFP. (If a tray is opened during a job, this might cause a media jam.)

  • Check that all covers and doors are closed. (If a cover or door is opened during a job, this might cause a jam.)

  • Try printing or copying to a different output bin.

  • The sheets might be sticking together. Try bending the stack to separate each sheet. Do not fan the stack.

  • If you are printing or copying from Tray 1, try reducing the size of the stack.

  • If you are printing or copying from the optional power envelope feeder, make sure that it is loaded correctly, and that the bottom envelopes are slightly farther in than the top envelopes.

  • If you are printing or copying small media sizes, feed the media short edge first.

  • Turn over the stack of media in the tray. Also try rotating the media 180 degrees.

  • Check the characteristics of the media you are using. Use only media that meets HP specifications. Try using different media to see if the problem goes away. Do not use curled, deformed, damaged, or irregular media.

  • Check that the environmental conditions for the product are met.

  • Avoid using paper that has already been used in a printer or copier.

  • Do not print on both sides of envelopes or transparencies.

  • Print or copy only on full sheets of labels and do not print or copy on both sides of label sheets.

  • Check that the power supplied to the product is steady and meets product specifications.

  • Clean the product.

  • Perform preventative maintenance if maintenance is due.

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HP Customer Care

Click here to go online to HP Customer Care.

Call HP for telephone support

We offer telephone support for most Hewlett-Packard products. Depending on the product's warranty, a fee might be charged.

Three sources of information are readily available to help you find an HP Support Services phone number:

Before calling, please do the following:

  1. Review the following troubleshooting suggestions:

    • Read the relevant driver documentation supplied with this printer (for users sending PostScript files or those using Windows).

    • If there are any third-party software drivers and or RIPs installed, refer to their user documentation.

    • If the problem appears to be related to the software application, first contact the software vendor. HP does not provide technical support for third party software applications.

  2. Designjet printers - If there are still difficulties, refer to the HP Support Services booklet shipped with this printer. This document contains a comprehensive list of various support services available to help solve printer problems.

  3. Before calling one of the Hewlett-Packard offices, please have the following information available to help them quickly answer questions:

    • The printer product number and the serial number, found on the label at the back of the printer.

    • The type of computer connected to the printer.

    • Any special equipment or software (for example, spoolers, networks, switch-boxes, modems, or special software drivers).

    • The cable being used (by part number) and where it was purchased.

    • The type of interface used on the printer (parallel or network).

    • The name of the software in use, and its version number.

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