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HP LaserJet 4200, 4300 Series Printers - Alphabetical Error Messages

Types of messages

Using the printer online Help system

Handling persistent messages

CLEARABLE WARNINGS and AUTO CONTINUE settings

ACCESS DENIED MENUS LOCKED

BAD DUPLEXER CONNECTION

BAD ENV FEEDER CONNECTION

[BINNAME] FULL

CANNOT DUPLEX Check rear bin or CANNOT DUPLEX Check paper

CARTRIDGE FAILURE For help press ? alternates with RETURN FOR REPLACEMENT for help press ?

CHOSEN PERSONALITY NOT AVAILABLE For help press ? alternates with CHOSEN PERSONALITY NOT AVAILABLE To continue press (Select)

CLOSE TOP COVER

CREATING CLEANING PAGE

DATA RECEIVED To print last page press (Select)

DETECTABLE SIZE IN TRAY XX for help press ? alternates with DETECTABLE SIZE IN TRAY XX Recommend move switch to standard

DIFFERENT PAPER SIZES IN JOB

DISK DEVICE FAILURE alternates with READY For menus press (Select)

DISK FILE OPERATION FAILED alternates with READY For menus press (Select)

DISK FILE SYSTEM IS FULL alternates with READY For menus press (Select)

DISK IS WRITE PROTECTED alternates with Ready For menus press (Select)

DUPLEXER ERROR REMOVE DUPLEXER

EIO [X] DISK INITIALIZING

EIO DISK [X] NOT FUNCTIONAL

EIO [X] DISK SPINNING UP

ENV FEEDER LOAD [SIZE]

ENVELOPE FEEDER EMPTY

FLASH DEVICE FAILURE alternates with READY For menus press (Select)

FLASH FILE OPERATION FAILED alternates with READY For menus press (Select)

FLASH FILE SYSTEM IS FULL alternates with READY For menus press (Select)

FLASH IS WRITE PROTECTED alternates with READY For menus press (Select)

HP CARTRIDGE DETECTED

INCORRECT

INSERT OR CLOSE TRAY [XX] For help press ?

INSTALL CARTRIDGE alternates with For help press ?

INSTALL FUSER For help press ?

LOAD TRAY 1 [TYPE] [SIZE]

LOAD TRAY [XX]: [TYPE] [SIZE] For help press ? alternates with LOAD TRAY [XX]: [TYPE] [SIZE] TO USE ANOTHER TRAY PRESS (Select)

LOADING PROGRAM [XX]

LOWER THE OPTIONAL BIN

MANUALLY FEED [TYPE] [SIZE] For help press ? alternates with MANUALLY FEED [TYPE] [SIZE] To continue press (Select)

NON HP CARTRIDGE DETECTED

OPTIONAL BIN 1 FULL REMOVE ALL PAPER FROM BIN

ORDER CARTRIDGE [XXXX] PAGES LEFT

OUTPUT PAPER PATH OPEN

PAPER WRAPPED AROUND FUSER

PERFORMING UPGRADE

PERFORM PRINTER MAINTENANCE alternates with READY For menus press (Select)

PRINTING….REGISTRATION PAGE

PROCESSING JOB

RAM DISK DEVICE FAILURE

RAM DISK FILE OPERATION FAILED alternates with READY For menus press (Select)

RAM DISK FILE SYSTEM IS FULL alternates with READY For menus press (Select)

RAM DISK IS WRITE PROTECTED alternates with READY For menus press (Select)

RECEIVING UPGRADE

REINSERT DUPLEXER

REPLACE CARTRIDGE alternates with For help press ?

RESEND UPGRADE

SIZE MISMATCH TRAY [XX]= [SIZE] For help press ? alternates with READY for help press (Select)

STANDARD OUTPUT BIN FULL Remove all paper from bin

STAPLER LOW ON STAPLES For help press ?

STAPLER OUT OF STAPLES

TOO MANY PAGES IN JOB TO STAPLE

TOO MANY TRAYS INSTALLED Turn power off and uninstall a tray

TRAY [XX] [TYPE] [SIZE]

TRAY XX CONTAINS UNKOWN MEDIA

TRAY [XX] EMPTY [TYPE] [SIZE] alternates with READY for help press (Select)

TRAY [XX] OPEN For help press ? alternates with READY For menus press (Select)

TRAY XX (TYPE) (SIZE) SIZE SPECIFIED BY USER alternates with TRAY XX (TYPE) (SIZE) TO CHANGE TYPE PRESS (Select)

TRAY XX (TYPE) (SIZE) TO CHANGE PRESS SELECT alternates with TRAY XX (TYPE) (SIZE) SIZE DETECTED BY TRAY

TRAY [N] TYPE=[XXXX]

Unable to mopy job [JOBNAME]

Unable to store job [JOB NAME]

USE INSTEAD? TRAY [X]: [TYPE [SIZE]

Wait for printer to reinitialize

Introduction

Most control panel messages are status messages that display information about how the printer is currently operating. In addition, the printer displays warning messages, error messages, and critical error messages. This document explains the message types, lists and explains the numerical messages, and provides recommended actions for resolving problems.

Types of messages

Status messages

Status messages reflect the current state of the printer. They offer information about normal printer operation and no interaction is required to clear them. They change as the state of the printer changes. Whenever the printer is ready, not busy, and has no pending warning messages, the status message “Ready” is displayed if the printer is online.

Warning messages

Warning messages display information about data and print errors. These messages typically alternate with the “Ready” or “Status” messages and remain displayed until the (Select) is pressed. If CLEARABLE WARNINGS is set to JOB in the printer Configuration menu, these messages are cleared by the next print job. ( Click here to see the description of CLEARABLE WARNINGS under "CLEARABLE WARNINGS and AUTO CONTINUE settings" below. )

Error messages

Error messages communicate that some action must be performed, such as adding paper or clearing a paper jam. Some error messages are auto-continuable; if AUTO CONTINUE=ON the printer will continue normal operation after displaying an auto-continuable error message for 10 seconds. ( Click here to see the description of AUTO CONTINUE under "CLEARABLE WARNINGS and AUTO CONTINUE settings" below. )

NOTE: Any button pressed during the 10-second display of an auto-continuable error message will override the auto-continue feature and the function of the button pressed will take precedence. For example, pressing Cancel Job cancels the job.

Critical error messages

Critical error messages display warnings about device failures. Some of these messages can be cleared by turning the printer power off and then on. These messages are not affected by the AUTO CONTINUE setting. If a critical error persists, service is required. ( Click here to see the description of AUTO CONTINUE under "CLEARABLE WARNINGS and AUTO CONTINUE settings" below. )

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Using the printer online Help system

This printer features a Help system at the control panel that provides instructions for resolving most printer errors. Some Help topics include animations that appear on the control panel to show how to resolve an error.

To view Help for a message (if available), press (Help). If the Help topic is longer than four lines, use (Up Arrow) or (Down Arrow) to scroll through the entire topic.

To exit the Help system, press (Help) again.

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Handling persistent messages

If a message persists requesting that a tray be loaded, or if a message indicates that a previous print job is still in the printer memory, press Pause/Resume to print or press Cancel Job to clear the job from the printer memory.

If a message persists after performing all of the recommended actions, contact an HP-authorized service or support provider.

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CLEARABLE WARNINGS and AUTO CONTINUE settings

Some printer messages are affected by the printer CLEARABLE WARNINGS and AUTO CONTINUE settings. To reach the settings, open the Configure Device menu at the printer control panel. Scroll to the System Setup submenu, and then scroll to either CLEARABLE WARNINGS or AUTO CONTINUE.

CLEARABLE WARNINGS has two settings, JOB (the default) and ON. These settings set the amount of time that a clearable warning is shown on the printer control panel display. The JOB setting determines that the clearable warning message appears until the end of the job that generated the message. The ON setting determines that the clearable warning message appears until (Select) is pressed.

AUTO CONTINUE has two settings, OFF and ON (the default). These settings determine how the printer reacts to errors. If the printer is on a network, AUTO CONTINUE should probably be set to ON. The ON setting causes the message to appear on the printer control panel display, and the printer goes offline for 10 seconds, before returning online if an error occurs that prevents printing. The OFF setting causes the messages to remain on the printer control panel display, and the printer to remain offline until (Select) is pressed, if an error occurs that prevents printing.

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ACCESS DENIED MENUS LOCKED

Description

An attempt has been made to modify a printer menu item, but the network systems administrator has enabled the control-panel security mechanism. The message will disappear shortly, and the printer will return to the ready state.

Action

Contact network systems administrator who may have disabled control panel usage for some settings.

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BAD DUPLEXER CONNECTION

Description

The optional duplexer is not functioning due to an improper connection to the printer.

Action

  1. Make sure that the right-angle power cord that came with the printer is being used.

  2. Turn the printer off. Then remove duplexer by pulling it out from the rear of the printer

  3. After this, reinstall duplexer back in the printer

  4. Then turn the printer power back on

  5. If the error persists, replace the duplexer.

  6. If the error persists contact HP support.

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BAD ENV FEEDER CONNECTION

Description

The optional envelope feeder is not functioning properly.

Action

Reseat the envelope feeder:

  1. Turn the printer power off.

  2. Remove the envelope feeder by pulling outward, until it is clear of the printer.

  3. Reseat the envelope feeder by inserting it firmly into the printer until it latches into position. Pull outward on the envelope feeder to make sure that it is securely in place.

    Figure 1: Envelope feeder inserted into printer

  4. Turn the printer power on.

  5. Check the front accessory power connector.

  6. If the problem persists, replace the envelope feeder.

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[BINNAME] FULL

Description

The indicated output bin [BINNAME] is full.

Action

Empty the bin.

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CANNOT DUPLEX Check rear bin or CANNOT DUPLEX Check paper

Description

The printer is unable to duplex current print job

Action

  1. Close the face-up bin before sending a duplex print job.

  2. Make sure paper is within duplex guidelines outlined in the user manual

  3. Replace the duplexer.

  4. If error persists contact HP support

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CARTRIDGE FAILURE For help press ? alternates with RETURN FOR REPLACEMENT for help press ?

Description

The print cartridge still contains part of the sealing tape.

Action

  1. Try to remove the sealing tape for instructions see the following list:

    1. Lift the printer top cover.

    2. Remove the print cartridge from the printer.

    3. Bend and then pull the sealing tab from the end of the print cartridge to remove the entire length of the tape.

      Figure 2: Sealing tab on end of print cartridge

      1 - Sealing tab bent and removed from end of print cartridge
      CAUTION: Avoid touching any black toner on the tape. If the toner gets on clothing, wipe it off with a dry cloth and wash the clothing in cold water. Hot water sets the toner into the fabric.
    4. Slide the print cartridge into the printer as far as it can go.

      Figure 3: Print cartridge

    5. Close the top cover.

      NOTE: If the top cover does not close, make sure the print cartridge is correctly installed.
  2. If the sealing tab cannot be removed, insert a new print cartridge and return the faulty print cartridge to receive a replacement.

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CHOSEN PERSONALITY NOT AVAILABLE For help press ? alternates with CHOSEN PERSONALITY NOT AVAILABLE To continue press (Select)

Description

The printer job language (PJL) encountered a request for a personality that did not exist in the printer. The job is aborted and no pages print. This message does not prevent additional print jobs from working it only affects print jobs that caused error message

Action

  1. To see a list of available personalities, print a Configuration page. (To print a Configuration page, open the Information menu at the printer control panel and scroll to PRINT CONFIGURATION.)

  2. Press the HELP button for more detailed information. Use the (Up Arrow) button and (Down Arrow) button to step through instructions

  3. If error persists with same print job contact HP support.

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CLOSE TOP COVER

Description

The top cover is open or the top cover switch is defective.

Action

  1. Open then close top cover

  2. Try turning the printer off, then on

  3. If the error persists contact HP support

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CREATING CLEANING PAGE

Description

The printer is printing the cleaning page.

Action

Follow the instructions on the printed cleaning page to complete the cleaning.

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DATA RECEIVED To print last page press (Select)

Description

The printer received data and is waiting for a form feed. When the printer receives another print job the message should disappear.

Action

Send another print job or press the (Select) button to print last page sent.

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DETECTABLE SIZE IN TRAY XX for help press ? alternates with DETECTABLE SIZE IN TRAY XX Recommend move switch to standard

Description

The printer has been loaded with media that is a standard size and the switch in the tray is set to “custom.”

Action

Make sure that blue switch on the right side of tray near the rear is set to “standard.”

To set or load tray 2 or an optional 500-sheet tray refer to the following instructions:

  1. Remove the tray from the printer.

    Figure 4: Removing the tray

  2. Pinch the release that is located on the left guide and slide the side guides to the correct paper size.

    Figure 5: Pinching the release on left guide and sliding the side guides

    1 - Release on left guide
    2 - Side guides
  3. Pinch the release that is located on the rear-paper guide and slide it to the correct paper size.

    Figure 6: Pinching the release on rear-paper guide and sliding it to correct paper size

    1 - Paper size indicators
    2 - Release on rear-paper guide
  4. On the right side of the tray, turn the knob to Standard for LTR (letter), A4, LGL (legal), EXEC (executive), A5, or JIS B5 paper. Turn the knob to Custom for supported custom paper sizes.

    Figure 7: Location of knob for selecting paper size

  5. Load paper with the front side facing down and the top edge toward the front of the tray.

    CAUTION: Do not fan the paper. Fanning can cause misfeeds.
  6. Make sure that the stack is flat at all four corners and that the top of the stack is below the maximum-height indicators.

    Figure 8: Location of maximum-height indicators

  7. Slide the tray completely into the printer.

    Figure 9: Sliding the tray into the printer

If the error persists contact HP support.

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DIFFERENT PAPER SIZES IN JOB

Description

The stapler cannot align the paper for stapling if different paper sizes are in the job. Printing continues, but the job will not be stapled.

Action

If stapling is required, modify the job.

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DISK DEVICE FAILURE alternates with READY For menus press (Select)

Description

A device failure has occurred on the specified hard disk. Printing can continue for jobs that do not require access to the disk drive.

Action

  1. If the message persists, turn the printer off, and remove disk drive from rear of printer.

  2. Remove loosen the thumbscrews above and below drive then pull drive out from printer.

  3. Reinstall drive and turn printer on.

  4. If error has not cleared reinitialize the EIO disk

  5. To reinitialize the EIO disk, turn the printer off, hold down the Pause/Resume button and then turn the print on.

  6. Continue holding down the Pause/Resume button until all three printer control panel lights flash once and then remain on

  7. This might take up to 10 seconds

  8. Press the Back Arrow button, the display should show INITIALIZE DISK

  9. Press the (Select) button.

  10. The printer initialized the hard disk and continue is power on sequence

  11. If error still persists contact HP support

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DISK FILE OPERATION FAILED alternates with READY For menus press (Select)

Description

The printer received a PJL file system command that attempted to perform an illogical operation (for example, a command to download a file to a nonexistent directory)

Action

  1. Printing can continue. Press the (Select) button to continue.

  2. If the message reappears, then a problem might exist with the software application.

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DISK FILE SYSTEM IS FULL alternates with READY For menus press (Select)

Description

The printer received a PJL file system command that attempted to store something on the file system. The attempt was unsuccessful because the file system is full

Action

Use the device storage manager in the HP Web Jetadmin software to delete files from the EIO Disk drive then try again. Press the (Select) button to continue.

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DISK IS WRITE PROTECTED alternates with Ready For menus press (Select)

Description

The file system device is protected, and new files cannot be written to it.

Action

  1. To enable writing to the disk turn off the write protection by using the device storage manager in HP Web Jetadmin

  2. Press the (Select) button to continue

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DUPLEXER ERROR REMOVE DUPLEXER

Description

The optional duplexer has an error.

Action

  1. Make sure that the right-angle power cord that came with the printer is being used.

  2. Turn the printer off.

  3. Remove duplexer by pulling it out from the rear of the printer

  4. Reinstall duplexer back in the printer

  5. Turn the printer power back on

  6. If the error persists contact HP support.

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EIO [X] DISK INITIALIZING

Description

The disk accessory in slot [X] is initializing.

Action

No action is necessary.

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EIO DISK [X] NOT FUNCTIONAL

Description

The EIO disk in slot X is not working correctly.

Action

Remove the EIO disk from the slot indicated by [X] and replace it with a new EIO disk. (See the printer user guide for information about removing and replacing EIO disks.) If the error persists contact HP support.

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EIO [X] DISK SPINNING UP

Description

The disk accessory in EIO slot [X] is initializing.

Action

No action is necessary.

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ENV FEEDER LOAD [SIZE]

Description

A job has been sent to the optional envelope feeder and the feeder is not loaded with the correct envelope size.

Action

  1. Load the correct size in the feeder.

  2. Make sure that the envelope size is set correctly on the Paper Handling menu at the printer control panel. (Open the Paper Handling menu at the printer control panel and scroll to ENVELOPE FEEDER SIZE.)

  3. Pressing Pause/Resume prompts a question asking if another size of envelope is wanted. Use (Up Arrow) or (Down Arrow) to scroll through the available sizes, and then press (Select) to select one.

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ENVELOPE FEEDER EMPTY

Description

The envelope feeder is empty

Action

  1. Refill the envelope feeder

  2. Turn off the printer

  3. Remove and then reinstall the accessory.

  4. Turn the printer on

  5. If the error persists, replace the envelope feeder or contact HP support

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FLASH DEVICE FAILURE alternates with READY For menus press (Select)

Description

The flash dual inline memory module (DIMM) had a critical failure and no longer can be used.

Action

  1. Printing can continue for jobs that do not require the flash DIMM

  2. Press the (Select) button to continue.

  3. If the message persists, remove and reinstall the Flash DIMM causing the error, or contact HP Support.

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FLASH FILE OPERATION FAILED alternates with READY For menus press (Select)

Description

The requested operation could not be performed. An illegal operation might have been attempted, such as trying to download a file to a non-existent folder.

Action

  1. Printing can continue.

  2. Turn the printer off and then back on to delete the message from the display

  3. If the message reappears a problem might exist with the software application

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FLASH FILE SYSTEM IS FULL alternates with READY For menus press (Select)

Description

The printer received a PJL file system command that attempted to store something on the file system. The attempt was unsuccessful because the file system is full.

Action

  1. Use HP Web Jetadmin Device Storage Manger software to delete files from the flash memory and try again

  2. Press the (Select) button to continue.

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FLASH IS WRITE PROTECTED alternates with READY For menus press (Select)

Description

The flash DIMM is protected, and no new files can be written to it.

Action

  1. Use Device Storage Manager in HP Web Jetadmin to disable the write protection.

  2. Press the (Select) button to continue.

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HP CARTRIDGE DETECTED

Description

The printer has detected that an HP print cartridge is currently installed. If a new HP cartridge has been installed, this message appears for about 20 seconds and then is replaced by the READY message

Action

No action is required here.

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INCORRECT

Description

The wrong personal identification number (PIN) was typed.

Action

  1. Type the correct PIN code.

  2. After three incorrect PIN entries, the printer returns to the Ready state.

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INSERT OR CLOSE TRAY [XX] For help press ?

Description

The specified tray, xx, is open or missing and must be inserted or closed before printing can continue.

Action

  1. Make sure that the tray being use is properly inserted

  2. Try turning the printer off then back on

  3. If error persists contact HP support

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INSTALL CARTRIDGE alternates with For help press ?

Description

The print cartridge is either not installed or not correctly installed in the printer.

Action

  1. Insert the print cartridge, or make sure the cartridge is fully seated inside the printer

  2. Try taking cartridge out and reinstalling it

  3. Try a new print cartridge

  4. If error persists contact HP support.

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INSTALL FUSER For help press ?

Description

The fuser is not fully seated or has been removed and must be reinstalled for printing to continue.

Action

If the fuser is in the printer, remove and reinstall it. If the fuser is not in the printer, install it. Refer to the following fuser installation steps for additional information.

WARNING: The fuser is very hot. To avoid minor burns, wait 30 minutes for the fuser to cool before removing it from the printer.
  1. Open the rear output bin and pull the extension outward until it stops.

    Figure 10: Opening the rear output bin

  2. Remove the rear output bin and extension by bending the middle of the bin down and releasing the two hinge pins.

    Figure 11: Removing the rear output bin

  3. Firmly grasp each side of the fuser. Push the blue levers upward and pull the fuser straight out of the printer.

    Figure 12: Pulling the fuser out of the printer

    WARNING: The fuser might be hot. Make sure that the printer has been turned off for 30 minutes before removing the fuser.
  4. Remove all packing material from the new fuser.

    Figure 13: Removing all packaging

  5. Push the new fuser firmly into the printer until the blue levers on both sides click into place.

    Figure 14: Pushing the new fuser into the printer

  6. Install the rear output bin. Pull gently on the bin to make sure that the hinge pins are fully inserted and then close the rear output bin.

    Figure 15: Installing the rear output bin

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LOAD TRAY 1 [TYPE] [SIZE]

Description

This message occurs for the following reasons:

  • Tray 1 was requested in the program, but the tray is empty.

  • The printer cannot find the requested size of paper in the printer.

    NOTE: If a custom size is being used, another line appears in the message giving the x and y dimensions of the paper.

Action

If the correct paper size is loaded, the adjustments to the tray have not been set correctly, either at the printer control panel or in the tray itself. Use the TRAY 1 TYPE setting to set the type at the printer control panel (open the Paper Handling menu and scroll to TRAY 1 TYPE). See the printer user guide for information about loading and adjusting trays.

  1. Load the requested paper in tray 1, or press (Select) to override the message and print on a loaded paper size.

  2. If printing does not continue, press Pause/Resume.

  3. If trying to print A4- or letter-size paper and this message appears, make sure that the default paper size is set correctly on the Printing submenu at the printer control panel and also in the program. (At the printer control panel, open the Configure Device menu, scroll to the Printing submenu, and scroll to DEFAULT PAPER SIZE.)

    1. Press Pause/Resume to print from the next available tray.

    2. Use (Up Arrow) or (Down Arrow) to scroll through the available types and sizes.

    3. Press (Select) to accept the alternate type or size.

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LOAD TRAY [XX]: [TYPE] [SIZE] For help press ? alternates with LOAD TRAY [XX]: [TYPE] [SIZE] TO USE ANOTHER TRAY PRESS (Select)

Description

Tray XX is either empty (based on the operation of the paper sensor) or configured for a type and size other than that specified in the job. No other tray is available.

Action

  1. Make sure paper tray is loaded with the desired paper

  2. Make sure that the gray paper guides with the blue levers on the left and right side, and rear are set to the correct paper size. (Click here for more information about loading the paper trays)

  3. Make sure that the paper type on the printer is set correctly

  4. Make sure that what is being sent down from the application is the correct size and type desired.

  5. If error persists contact HP support.

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LOADING PROGRAM [XX]

Description

Programs and fonts can be stored in the printer file system. When the printer power is turned on, these entities are loaded into RAM. (These entities can take a long time to load into RAM depending on the size and number of entities being loaded.) The [XX] specifies a sequence number indicating the current program being loaded.

Action

No action is necessary.

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LOWER THE OPTIONAL BIN

Description

The bin on the optional stapler/stacker is in the raised position. The stacker or stapler/stacker LED blinks in amber.

Action

Lower the bin. If the error persists contact HP support.

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MANUALLY FEED [TYPE] [SIZE] For help press ? alternates with MANUALLY FEED [TYPE] [SIZE] To continue press (Select)

Description

A job was sent that requires a specific paper type and size that is not currently available.

Action

  1. Load the requested paper in Tray 1. Press (Select) if the correct paper is already loaded in Tray 1.

  2. To have the printer use paper from another tray, press (Select) when Tray 1 is empty. The printer provides the opportunity to select a type and size loaded in a different tray.

  3. Make sure that what is being sent down to printer from application is correct

  4. If error persists contact HP support

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NON HP CARTRIDGE DETECTED

Description

The printer has detected that the print cartridge is not a genuine HP print cartridge.

Action

  1. If the print cartridge appears to be an authentic HP print cartridge, try installing another HP print cartridge.

  2. If this clears the error message, return the print cartridge in question to the supplier and report that it is defective

  3. If a new cartridge has been installed, it might take up to 20 printed pages to correctly verify. If the error message persists after you have tried another HP print cartridge, contact HP support

If the print cartridge was purchased in the belief that it was an HP print cartridge, call the HP fraud hotline.

In the United States: Call toll-free at (1) (877) 219-3183.

Outside the United States: Call collect. Dial the operator and ask to place a collect call to the telephone number (1) (770) 263-4745. If a language other than English is needed, a representative at the HP fraud hotline who speaks that language will provide assistance Or, if someone who speaks that language is not available, a language line interpreter will connect approximately one minute after the beginning of the call. The language line interpreter is a service that will translate between speakers for the HP fraud hotline.

NOTE: Any printer repair required as a result of using non-HP toner or print cartridges is not covered under the printer warranty.

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OPTIONAL BIN 1 FULL REMOVE ALL PAPER FROM BIN

Description

The stacker or stapler/stacker output bin is full and the stacker or stapler/stacker LED blinks in amber.

Action

  1. Remove the paper stacked in the bin.

  2. If the error persists, verify that the output bin flapper (the four plastic paddles hanging down in front of the output bin rollers) can move freely.

  3. If the error persists, replace the stacker or stapler/stacker.

  4. If the error still will not clear contact HP support

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ORDER CARTRIDGE [XXXX] PAGES LEFT

Description

The message first appears when about 15 percent of the toner is remaining in the print cartridge (at 5 percent coverage, about 1,800 pages remaining for the 12,000-page cartridge in the HP LaserJet 4200 series and about 2,700 pages remaining for the 18,000-page cartridge in the HP LaserJet 4300 series). Depending on how the printer has been configured, it will either continue to print or stop. (See the explanation of cartridge-low and cartridge-out conditions in the printer user guide for information about configuring printer response to toner messages.)

Action

  1. If the printer has stopped, it is possible to resume printing by pressing Pause/Resume for each job.

  2. Ensure that a replacement print cartridge is on hand.

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OUTPUT PAPER PATH OPEN

Description

The jam-access door on the optional stacker or stapler/stacker is open, or the stapler unit is not snapped in the closed position. The stacker or stapler/stacker LED is also blinking in amber.

Action

  1. Make sure that the jam-access door on the optional stacker or stapler/stacker is closed.

  2. If the accessory is a stapler/stacker, make sure that the stapler unit is snapped into the closed position.

  3. If the error persists contact HP support.

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PAPER WRAPPED AROUND FUSER

Description

Paper has become wrapped around the fuser.

Action

  1. Turn the printer power off to keep the paper from wrapping more firmly around the fuser.

  2. Open the top-cover and remove the print cartridge.

  3. Remove all visible paper.

  4. If the paper cannot be located, leave the printer power turned off and remove the fuser to remove paper. (See the printer user guide for information about clearing jams from the fuser area.)

    WARNING: The fuser is very hot. To avoid minor burns, allow the fuser to cool for 30 minutes before removing it from the printer.

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PERFORMING UPGRADE

Description

A firmware upgrade is in progress

Action

Do not turn the printer off until the printer returns to the Ready state. The printer will be damaged if the power is turned off during a firmware upgrade

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PERFORM PRINTER MAINTENANCE alternates with READY For menus press (Select)

Description

To ensure optimum print quality, the printer provides a prompt to perform routine maintenance every 200,000 pages (default setting).

Action

  1. Install an HP LaserJet 4200/4300 printer maintenance kit. See the Instructions that come with this kit.

  2. Or continue Printing and order a printer maintenance kit

  3. For more information on maintenance kits contact HP support

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PRINTING….REGISTRATION PAGE

Description

The printer is generating the registration page. The printer will return to the Ready state when the page is completed

Action

Follow the instructions on the printed pages

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PROCESSING JOB

Description

The printer is processing the print job.

Action

No action is necessary.

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RAM DISK DEVICE FAILURE

Description

The random-access memory (RAM) disk had a critical failure and can no longer be used.

Action

  1. Turn the printer off and then back on to see is the error will clear.

  2. If the error persists contact an HP authorized service or support provider.

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RAM DISK FILE OPERATION FAILED alternates with READY For menus press (Select)

Description

The printer received a PJL file system command that attempted to perform and illogical operation (for example, a command to download a file to a nonexistent directory).

Action

  1. Printing can continue

  2. Turn the printer off then back no to delete the message from the display

  3. If this error persists, a problem might exist with the software application.

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RAM DISK FILE SYSTEM IS FULL alternates with READY For menus press (Select)

Description

The RAM disk is full.

Action

Delete files and then try again, or turn the printer power off and then turn the printer power on to delete all files on the device. Use the Device Storage Manager in HP Web Jetadmin or another software utility to delete the files. (See the HP Web Jetadmin software Help for more information.)

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RAM DISK IS WRITE PROTECTED alternates with READY For menus press (Select)

Description

The RAM disk is protected, and no new files can be written to it.

Action

Use the Device Storage Manager in HP Web Jetadmin to disable the write protection. (See the HP Web Jetadmin software Help for more information.)

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RECEIVING UPGRADE

Description

A firmware upgrade is in progress

Action

Do not turn the printer off until the printer returns to the ready state. The printer will be damaged if the power is turned off during a firmware upgrade.

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REINSERT DUPLEXER

Description

The duplexer is not functioning

Action

  1. Turn the printer off

  2. Remove and then reinstall the duplexer from the back of the printer

  3. Turn the printer back on

  4. If error persists and if possible try a different duplexer

  5. If error persists contact HP support.

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REPLACE CARTRIDGE alternates with For help press ?

Description

This message appears in one of the following situations:

  • The print cartridge has run out of toner.

  • The print cartridge has reached the end of its drum life.

Depending on how the CARTRIDGE OUT setting has been configured, the printer will either continue to print or stop. To reach the setting, open the Configure Device menu at the printer control panel. Scroll to the System Setup submenu, and then scroll to CARTRIDGE OUT.

If the cartridge out setting has been set to CONTINUE the printer continues printing without interaction until the cartridge reaches the end of drum life. HP does not guarantee print quality after the "REPLACE CARTRIDGE" message is first displayed.

If the cartridge out seeing is set to STOP the printer stops printing until the print cartridge is replaced or printing is resumed by pressing (Select) for each print job. The printer can continue printing (without interaction) until the cartridge reaches the end of drum life, but HP does not guarantee print quality after the "REPLACE CARTRIDGE" message is displayed.

Action

  • If the print cartridge has run out of toner, replace the print cartridge as soon as possible. It is possible to resume printing by pressing (Select) for each print job.

  • If the print cartridge has reached the end of its drum life, replace the print cartridge immediately. No override is possible, even if toner remains in the cartridge. This situation occurs to protect the printer.

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RESEND UPGRADE

Description

The firmware upgrade was not completed successfully.

Action

  1. Resend the firmware upgrade

  2. If the error continually happens contact HP support

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SIZE MISMATCH TRAY [XX]= [SIZE] For help press ? alternates with READY for help press (Select)

Description

The tray indicated is loaded with a different size of paper than the size configured for the tray.

Action

  1. Adjust the side and rear paper guides against the paper. In the control panel on the printer, under paper handling options, set the tray 1 size to the media size that will be used in tray 1.

  2. If the media being used is letter, A4, Executive, B5 JIS, A5, or legal size, the tray switch in tray 2 or 3 should be set to “standard.” Set the tray switch to “custom” for all other media sizes. The custom size switch must be set before the size can be selected at the control panel under paper handling options for tray 2 or 3.

  3. Print a configuration page by using the down arrow to select information menu and then again using the down arrow to select print configuration. Verify under Paper Trays and Options on the configuration page that the tray size settings match the actual try settings. If the settings do not match and the tray is set to the correct media size contact HP support.

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STANDARD OUTPUT BIN FULL Remove all paper from bin

Description

The top (standard) output bin is full and needs to be emptied.

Action

  1. Empty top output bin.

  2. If the error persists, verify that the output sensor arms (four black plastic levers that hang down) can freely move.

  3. If the error persists contact HP support.

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STAPLER LOW ON STAPLES For help press ?

Description

Fewer than 70 staples remain in the optional stapler/stacker staple cartridge. Printing continues until the cartridge runs out of staples, and the "STAPLER OUT OF STAPLES" message appears on the printer control panel display. Additionally the stapler/stacker LED is continuously illuminated green (this error applies to the stapler/stacker only).

Action

Replace the staple cartridge. (See the printer user guide for information about ordering new staple cartridges and replacing the staple cartridge.)

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STAPLER OUT OF STAPLES

Description

Fewer than 15 staples remain in the option stapler/stacker. The printer behavior depends on how STAPLES OUT IS CONFIGURED.

If STAPLES OUT=STOP, the printer stops printing until you refill the stapler or press the Select button. This is the default setting.

If STAPLES OUT=CONTINUE printing continues but the following jobs will not be stapled.

Additionally the stapler/stacker LED blinks in amber (this error applies to the stapler/stacker only).

Action

Replace the staple cartridge. (See the printer user guide for information about ordering new staple cartridges and replacing the staple cartridge.)

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TOO MANY PAGES IN JOB TO STAPLE

Description

The maximum number of sheets the stapler can staple is 15. The print job finishes printing but is not stapled. Additionally the stapler/stacker LED is continuously illuminated green (this error applies to the stapler/stacker only).

Action

  1. Reduce the number of pages in the print job, or print the staple in batches of 15 or fewer pages.

  2. If error occurs when stapling less then 15 pages contact HP support.

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TOO MANY TRAYS INSTALLED Turn power off and uninstall a tray

Description

Too many optional trays are installed. A maximum of two optional trays is allowed.

Action

Turn off the printer power and remove a tray.

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TRAY [XX] [TYPE] [SIZE]

Description

A tray was installed with the standard/customer switch set to “custom”, or with the paper guides in a non standard configuration. The printer is prompting you to specify a predefined non-standard paper size, a “custom” paper size, or an “any custom” or “any” size setting. (The user software program defines the “any custom” and “any” size settings.)

If size is detectable, "Size detected by tray" alternates with "To change type press (Select)."

If size is not detectable, "Size specified by user" alternates with "To change type press (Select)."

Action

  1. On the printer control panel use the down arrow to select the Paper Handling menu. Then use the down to choose Tray X size and press select. Then choose the appropriate size and press select.

  2. If the media used is Letter, A4, Executive, B5 JIS, A5, or Legal sized, the tray switch should be set to “standard.” Set the tray switch to “custom” for all other media sizes. The tray switch must be set to custom before the size can be selected at the control panel.

  3. Print a configuration page by using the down arrow to select information menu and then again using the down arrow to select print configuration. Verify under Paper Trays and Options on the configuration page that the tray size settings match the actual try settings. If the settings do not match and the tray is set to the correct media size contact HP support

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TRAY XX CONTAINS UNKOWN MEDIA

Description

The media type or size in the specified tray cannot be determined.

Action

  1. Set the tray to the correct paper type

  2. Use the down arrow on the printer control panel and select paper handling

  3. In paper handling use the down arrow to select tray X type and press select

  4. In type choose the correct paper type for the tray and press select

  5. To change the media size to Letter, A4, Executive, B5 JIS, A5, or Legal, leave the tray switch in the “standard” position.

  6. To change the media size to other sizes, move the tray switch to “custom,” adjust the paper guides against the paper and close the tray. Use the down arrow to select the Paper Handling menu then press Select. Then choose tray X Size and press select. Then choose the desired custom size and press select.

  7. If the error persists contact HP support.

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TRAY [XX] EMPTY [TYPE] [SIZE] alternates with READY for help press (Select)

Description

The specified tray is empty, but the current job does not require this tray in order to print correctly.

Action

  1. Load paper in the empty tray [XX] to clear the message. If the specified tray does not get loaded, the printer will continue printing from the next tray with the same paper size and type, and the message will continue to appear.

  2. If the tray has paper and the message persists contact HP support.

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TRAY [XX] OPEN For help press ? alternates with READY For menus press (Select)

Description

The tray cannot feed paper to the printer because tray [X] is open and must be closed for printing to continue.

Action

  1. Check the trays and close any that are open.

  2. If the error message persists after all the doors and trays have been opened and closed properly then contact HP support.

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TRAY XX (TYPE) (SIZE) SIZE SPECIFIED BY USER alternates with TRAY XX (TYPE) (SIZE) TO CHANGE TYPE PRESS (Select)

Description

The printer is reporting the current configuration of tray XX. The tray switch is in the “custom” position.

Action

  1. To change the media type use the down arrow to select the Paper Handling menu. Scroll to Tray X type and press select. Choose the correct paper type

  2. If the media used is Letter, A4, Executive, B5 JIS, A5, or Legal sized, the tray switch should be set to “standard.” Set the tray switch to “custom” for all other media sizes. The tray switch must be set to custom before the size can be selected at the control panel

  3. To change the media size to other sizes, move the tray switch to “custom,” adjust the paper guides against the paper and close the tray. Use the down arrow to select the Paper Handling menu then press Select. Then choose tray X Size and press select. Then choose the desired custom size and press select.

  4. On the printer control panel use the down arrow to select the Paper Handling menu. Then use the down to choose Tray X size and press select. Then choose the appropriate size and press select.

  5. Print a configuration page by using the down arrow to select information menu and then again using the down arrow to select print configuration. Verify under Paper Trays and Options on the configuration page that the tray size settings match the actual try settings. If the settings do not match and the tray is set to the correct media size contact HP support

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TRAY XX (TYPE) (SIZE) TO CHANGE PRESS SELECT alternates with TRAY XX (TYPE) (SIZE) SIZE DETECTED BY TRAY

Description

The printer is reporting the current configuration of tray XX. The tray switch is in the “standard” position.

Action

  1. To change the media type use the down arrow to select the Paper Handling menu. Scroll to Tray X type and press select. Choose the correct paper type

  2. If the media used is Letter, A4, Executive, B5 JIS, A5, or Legal sized, the tray switch should be set to “standard.” Set the tray switch to “custom” for all other media sizes. The tray switch must be set to custom before the size can be selected at the control panel

  3. To change the media size to other sizes, move the tray switch to “custom,” adjust the paper guides against the paper and close the tray. Use the down arrow to select the Paper Handling menu then press Select. Then choose tray X Size and press select. Then choose the desired custom size and press select.

  4. On the printer control panel use the down arrow to select the Paper Handling menu. Then use the down to choose Tray X size and press select. Then choose the appropriate size and press select.

  5. Print a configuration page by using the down arrow to select information menu and then again using the down arrow to select print configuration. Verify under Paper Trays and Options on the configuration page that the tray size settings match the actual try settings. If the settings do not match and the tray is set to the correct media size contact HP support

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TRAY [N] TYPE=[XXXX]

Description

The printer has received a job under the following conditions:

  • The type of paper requested by the job is not available in the printer.

  • Paper has been placed in Tray 1 (thus triggering the Tray-1 paper sensor).

Action

Pressing any printer control panel button causes the message to disappear in about 1 minute.

Two actions are possible:

  • Press (Select) to accept the type of paper.

  • Use (Up Arrow) or (Down Arrow) to change the type, and then press (Select) to accept the new type.

    NOTE: Changing the type here changes the default for TRAY 1 TYPE on the Paper Handling menu. See the printer user guide for information about the TRAY 1 TYPE setting on the Paper Handling menu. If nothing is done during the timeout period (about 1 minute), the printer will print on the paper in Tray 1. It will also change the default for TRAY 1 TYPE on the Paper Handling menu to the type requested by the program that sent the job.

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Unable to mopy job [JOBNAME]

Description

Memory or file system failures would not allow a mopy job to occur. Only one copy will be produced.

Action

  • No action is necessary.

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Unable to store job [JOB NAME]

Description

The print job named cannot be stored due to a memory, disk, or configuration problem.

Action

  1. Install additional memory in the printer, or install a disk drive in the printer.

  2. If a disk drive is installed, delete the previously stored print jobs to increase the disk storage space

  3. If this error persists, check the printer driver and the application program settings.

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USE INSTEAD? TRAY [X]: [TYPE [SIZE]

Description

If the requested paper size or type is not available, the printer asks if it should use another paper size or type instead.

Action

Use (Up Arrow) or (Down Arrow) to scroll through the available types and sizes. Press (Select) to accept the alternate type or size.

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Wait for printer to reinitialize

Description

The RAM disk setting has been changed at the printer control panel. This change will not take effect until the printer reinitializes.

Action

After changing the mode of the external device, turn the printer power off, turn the printer power on, and wait for the printer to reinitialize.

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