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HP LaserJet 1150 and 1300 Series Printers - Troubleshooting Paper Jams

This document explains how to resolve paper-jam and other common paper-handling problems, such as curled media and multifeeds, and how to contact HP if problems persist. It provides information about loading media correctly in the trays and choosing media in order to avoid problems.

Clearing jams

Occasionally, media becomes jammed during a print job. Some of the causes include the following:

Notification of a media jam is provided by an error in the software and the printer control panel lights. (Click here to go to "Status light patterns" below for more information.)

The following table illustrates typical media jam locations.

Type jam locations
Instructions
Print cartridge area
Input tray areas
If the page is still sticking out of the input tray, gently try to remove it from the input tray without tearing the page. If there is resistance, click here to go to "Removing a jammed page" below.
Output paths
If the page is sticking out of the output bin, gently try to remove it without tearing the page. If there is resistance, click here to go to "Removing a jammed page" below.
NOTE: There might be loose toner in the printer after a media jam. This toner clears up after a few sheets print.

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Removing a jammed page

Use the following steps to remove a jammed page.

CAUTION: Media jams might result in loose toner on the page. If toner gets on any clothing, wash it in cold water. Hot water will permanently set the toner into the fabric.
  1. Open the print cartridge door and the straight-through output door.

    Figure 1: Print cartridge door and straight-through output door opened

  2. Rotate the green pressure release levers downward. If it is possible to remove the media without removing the print cartridge, do so, and continue with Step 4.

    Figure 2: Pressure release levers rotated downward

    CAUTION: To prevent damage to the print cartridge, minimize its exposure to direct light.
  3. Remove the print cartridge, and place it aside.

    Figure 3: Print cartridge removed

  4. With both hands, grasp the side of the media that is most visible (this includes the middle), and carefully pull it free from the printer.

    Figure 4: Jammed media removed from printer

  5. If no media is visible, grasp the green tab on the right-hand side of the upper media guide and pull it forward. Carefully pull the media up and out of the printer.

    Figure 5: Jammed media removed from behind upper media guide

  6. After the jammed media has been removed, replace the print cartridge, and close the print cartridge door and the straight-through output door.

    Figure 6: Print cartridge replaced and doors closed

    After clearing a media jam turn the printer off and turn it back on.

NOTE: The pressure release levers automatically close when the straight-through output door is closed. When adding media, remove all of the media from the input tray and straighten the stack of new media.

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Resolving paper-handling problems

The following table lists and explains common paper-handling problems.

Problem
Solution
Paper jam
  • See the user guide for instructions about clearing jams from the printer.

  • Make sure that the paper guides are adjusted properly. Slide the guides against the sides of the stack in the main input tray or the priority input tray to center the page. Make sure that the guides are not adjusted too tightly.

  • The media input tray might be too full. Remove some of the sheets. (Click here to go to "Loading media into the input trays" for more information.)

  • Make sure that the media being used meets specifications. Click here to go to "Printer media specifications" for more information .

  • Make sure that the media being used is not wrinkled, folded, or damaged.

  • Make sure that the printer is clean. See the user guide for instructions about cleaning the printer.

  • If printing to the straight-through output path, close and open the door again to make sure that the green release levers are closed.

  • The paper might not have been removed from the main input tray before the tray was refilled. Always remove paper form the main input tray before refilling it.

  • Output capacity might have been exceeded in the paper output bin. Do not allow more than 125 sheets of 20-lb (75 g/m2) bond weight paper to fill the paper output bin (less for heavier paper).

  • The pickup roller or printer separation pad might be dirty or damaged. Clean or replace the part. (See the user guide for information about cleaning and replacing the pickup roller and printer separation pad.)

Print is skewed (crooked)
More than one sheet of media feeds through the printer at one time
  • The media input tray might be too full. (Click here to go to "Loading media into the input trays" for more information.)

  • Make sure that the media being used is not wrinkled, folded, or damaged.

  • The paper might have been poorly cut by the manufacturer and is sticking together. "Break" the ream of paper by curving it into an upside-down u-shape. This can effectively decrease multifeeds. Also try turning the paper around to feed the opposite end first, or use a different type of paper.

  • The printer separation pad might be worn. See the user guide for information about changing the printer separation pad.

Printer does not pull media from the media input tray
Printer curled the media
Paper curl is inherent in the laser printing processes, and occurs when paper is subjected to heat. Paper curl tends to relax as the paper cools while resting on a flat surface.
  • Check the media type and quality. Both high temperature and humidity cause media to curl. Click here to go to "Printer media specifications" for more information .

  • The media might have been in the input tray too long. Turn over the stack of media in the tray. Also, try rotating the media 180 degrees in the input tray.

  • Open the straight-through output door to print straight through. See the user guide for information about media paths.

  • The fuser temperature might be too high. In the printer driver, make sure that the appropriate media type is selected. If the problem persists, select a media type that uses a lower fuser temperature, such as transparencies or light media.

  • Paper might not have been stored properly. Whenever possible, store paper in its sealed ream at room temperature.

  • The media might be too long for the printer output bin. Use the long media extension.

The printed media does not exit to the correct path
  • Open or close the straight-through output door to reflect the desired output path. See the user guide for information about media paths.

Print job is extremely slow
The maximum speed of the printer is up to 18 pages per minute for the HP LaserJet 1150 printer and up to 20 pages per minute for the HP LaserJet 1300 series printer. The print job might be very complex. Try the following:
  • Reduce the complexity of the document (for example, reduce the number of multiple graphics).

  • In the printer driver, set the media type to plain paper. (This might cause toner to fuse improperly if heavy media is being used.)

  • Add printer memory. See the user guide for information about installing dual inline memory modules (DIMMs) (HP LaserJet 1300 series only).

  • Narrow media or heavy media will slow printing. Use normal media.

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Resolving other problems

Use the following table to find the solution to other common printer problems.

Step
Question
Solution
1
Is the printer set up correctly?
Is the printer plugged into a power outlet that is known to work?
Is the on/off switch in the on position?
Is the print cartridge properly installed? See the user guide for information about changing print cartridges.
Is paper properly loaded in the input tray? See the user guide for information about changing loading the input tray.
Yes: If the answer was yes to the questions above, go to Step 2 (Is the Ready light on?).
No: If the printer will not turn on, click here to go to "Contacting HP support" below.
2
Is the Ready light on?
Do the control panel lights look like this picture?
Control panel lights
Yes: Go to Step 3 (Can a demo page be printed?).
No: If the control panel lights do not look like the picture above, click here to go to "Status light patterns" below.
3
Can a demo page be printed?
Press the Go button to print a demo page.
Yes: If the demo page printed, go to Step 4 (Is the print quality acceptable?).
4
Is the print quality acceptable?
Yes: If the print quality is acceptable, go to Step 5 (Is the printer communicating with the computer?).
No: If the print quality is poor, see the user guide for information about improving print quality.
Verify that the print settings are correct for the media being used. See the user guide for information about adjusting the settings for various types of media.
5
Is the printer communicating with the computer?
Try printing a document from a software program.
Yes: If the document prints, go to Step 6 (Does the printed page look as expected?).
No: If the document does not print, see the problem solving chapter in the user guide for information about how to resolve printer software problems.
If using a Macintosh computer, see the problem solving chapter in the user guide for information about how to resolve common Macintosh problems.
If using a PostScript (R) (PS) driver, go to the problem solving chapter in the user guide for information about how to resolve common PS errors.
6
Does the printed page look as expected?
Yes: The problem should be resolved. If it is not resolved, click here to go to "Contacting HP support" below.

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Loading media into the input trays

Main input tray

The enclosed main input tray is located in front of the printer. It holds up to 250 sheets of 20-lb paper, or fewer pages of heavier media - 25 mm (0.98 inch) or fewer stacks. The tray also handles multiple envelopes and other media.

Priority input tray

Use the priority input tray when feeding up to 10 sheets of 20-lb paper or when printing single envelopes, postcards, labels, or transparencies. The priority input tray can also be used to print the first page on different media than the rest of the document.

To prevent jams and skewing, always adjust the side media guides. When adding new media, remove all of the media from the input tray and straighten the stack of new media. This helps prevent multiple sheets of media from feeding through the printer at one time, reducing media jams.

Figure 7: Priority input tray

NOTE: The printer automatically prints from the priority input tray before printing from the main input tray.

Specific types of media

The following table provides directions for loading specific types of media.

Media type
Instructions for loading
Transparencies and labels
Load transparencies and labels with the top forward and the side to be printed facing up.
Envelopes
Load envelopes with the narrow, stamp side forward and the side to be printed facing up.
Letterhead or preprinted forms
Load with the top forward and the side to be printed facing up.
Cards and custom-sized media
Load with the narrow side forward and the side to be printed facing up.

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Printer media specifications

Choosing paper and other media

HP LaserJet printers produce excellent print quality. It is possible to print on a variety of media, such as cut-sheet paper (including up to 100% recycled fiber content paper), envelopes, labels, transparencies, vellum, and custom-sized paper.

The printer can use a variety of paper and other print media in accordance with the guidelines in this document. Media that does not meet these guidelines might cause the following problems:

  • Poor print quality

  • Increased media jams

  • Premature wear on the printer, requiring repair

Properties such as weight, grain, and moisture content are important factors affecting printer performance and output quality. For best results, use only HP brand paper and print media. Hewlett-Packard Company cannot recommend the use of other brands. Because they are not HP products, HP cannot influence or control their quality.

It is possible for media to meet all of the guidelines in this document and still not produce satisfactory results. This might be the result of improper handling, unacceptable temperature and humidity levels, or other variables over which Hewlett-Packard has no control.

CAUTION: Using media that does not meet Hewlett-Packard specifications might cause problems for the printer, requiring repair. This repair is not covered by the Hewlett-Packard warranty or service agreements.
NOTE: Before purchasing a large quantity of media, make sure that it meets the requirements specified in this document. More detailed specifications can be found in the HP LaserJet Printer Family Print Media Guide (click here to go to the Web site for the guide at (click here to go to the Web site for the guide at http://www.hp.com/support/ljpaperguide) . Always test media before purchasing a large quantity.

Supported media sizes

The following are the supported media sizes:

  • Minimum: 76 x 127 mm (3 x 5 inches)

  • Maximum: 216 x 356 mm (8.5 x 14 inches)

Media to avoid

The HP LaserJet 1150 and 1300 series printers can handle many types of media. Use of media outside the printer specifications will cause a loss of print quality and increase the chance of paper jams occurring.

  • Do not use paper that is too rough.

  • Do not use paper with cutouts or perforations other than standard 3-hole punched paper.

  • Do not use multipart forms.

  • Do not use paper with a watermark if solid patterns are being printed.

Media that can damage the printer

In rare circumstances media can damage the printer. The following media must be avoided to prevent possible damage:

  • Do not use media with staples attached.

  • Do not use transparencies designed for Inkjet printers or other low temperature printers. Use only transparencies that are specified for use with HP LaserJet printers.

  • Do not use photo paper intended for Inkjet printers.

  • Do not use paper that is embossed or coated and is not designed for the temperatures of the image fuser in the printer. Select media that can tolerate temperatures of 200 degrees C (392 degrees F) for 0.1 second. HP produces a selection of media that is designed for the HP LaserJet 1150 and 1300 series printers.

  • Do not use letterhead paper with low temperature dyes or thermography. Preprinted forms or letterhead must use inks that can tolerate temperatures of 200 degrees C (392 degrees F) for 0.1 second.

  • Do not use any media that produces hazardous emissions, or that melts, offsets, or discolors when exposed to 200 degrees C (392 degrees F) for 0.1 second.

Use one of the following Web sites to order HP LaserJet printing supplies:

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Status light patterns

Figure 12 shows the location of the status lights on the printer and Figure 13 shows the three possible conditions of each light.

Figure 8: Location of status lights

Figure 9: Light conditions

The following table explains the meaning of the status light patterns.

Light status
Condition of the printer
Action
Ready
The printer is ready to print.
No action is necessary.
Processing
The printer is receiving or processing data.
Wait for the job to print.
Manual feed or out of memory
The printer is in manual feed mode or out of memory. It is possible to continue printing.
Make sure that the correct media has been loaded. To continue printing, press and release the Go button.
The software controls manual feed. If manual feed mode is not wanted, change the setting from the printer properties. See the user guide for information about changing printer properties.
The page being printed might be too complex for the printer memory capacity.
  • To continue printing, press and release the Go button.

  • Lower the resolution. See the user guide for information about changing print quality settings.

  • Add more memory. See the user guide for information about installing DIMMs (HP LaserJet 1300 series only).

Door open, media out, no print cartridge, or media jam
The printer is in an error state that requires operator intervention or help.
Check the following:
Printer initialization, cancel job, cleaning mode
A printer initialization is taking place. If all lights blink for 0.5 second or longer in a sequence:
  • The printing is initializing

  • All previously sent print jobs are being purged

  • A cleaning page is being printed

No action is necessary.
Fatal error
All lights are on.
Accessory error
All lights are blinking.
  • Remove the DIMMs and replace if necessary. See the user guide for information about removing and replacing DIMMs (HP LaserJet 1300 series only).

  • If the printer still has an error, click here to go to "Contacting HP support."

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Contacting HP support

Use the following HP resources to help resolve a problem.

In the United States:

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