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HP Designjet 1050c/1055cm Printers - Warranty Information

Warranty

HP Product
Duration of Warranty
Printer and Related HP Hardware
One year
Printheads
Until end of warranty date of printhead or 700cc of ink is consumed (whichever comes first).
Ink Cartridges
Until end of warranty date of ink cartridge or original ink is depleted (whichever comes first). Refills not warranted or supported.
Software
90 Days

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Exclusions

  • Hewlett-Packard (HP) warrants to the end-user customer that the HP products specified above will be free from defects in materials and workmanship for the duration specified above, which duration begins on the date of purchase by the customer. Customer is responsible for maintaining proof of date of purchase.

  • For software products, HP's limited warranty applies only to a failure to execute programming instructions. HP does not warrant that the operation of any product will be uninterrupted or error free.

  • HP's limited warranty covers only those defects which arise as a result of normal use of the product, and do not apply to any:

    • Improper or inadequate maintenance or modification

    • Software, interfacing, media, parts, or supplies not provided or supported by HP

    • Operation outside the products specifications

  • For HP printer products, the use of a non-HP ink cartridge or a refilled ink cartridge does not affect either the warranty to the customer or any HP support contract with the customer. However, if printer failure or damage is attributable to the use of a non-HP or refilled ink cartridge, HP will charge its standard time and materials charges to service the printer for the particular failure or damage.

  • If HP receives, during the applicable warranty period, notice of a defect in any software, media, or ink cartridge product which is covered by HP's warranty, HP shall replace the defective product. If HP receives, during the applicable warranty period, notice of a defect in any hardware product which is covered by HP's warranty, HP shall either repair or replace the defective product, at HP's option.

  • If HP is unable to repair or replace, as applicable, a defective product which is covered by HP's warranty, HP shall, within a reasonable time after being notified of the defect, refund the purchase price for the product.

  • HP shall have no obligation to repair, replace, or refund until the customer returns the defective product to HP.

  • Any replacement product may be either new or like new, provided that it has functionality at least equal to that of the product being replaced.

  • HP's limited warranty is valid in any country where the covered HP product is distributed by HP, except for the Middle-East, Africa, Argentina, Brazil, Mexico, Venezuela, and France's "Departments D'Outre-Mer"; for those excepted areas, the warranty is valid only in the country of purchase. Contracts for additional warranty services, such as on-site service, may be available from any authorized HP service facility in countries where the product is distributed by HP or by an authorized importer.

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Limitations

To the Extent allowed by local law, neither HP nor its third party suppliers make any other warranty or condition of any kind, whether express or implied, with respect to the HP products, and specifically disclaim the implied warranties or conditions of merchantability, satisfactory quality, and fitness for a particular purpose.

Limitations of liability

  • To the extent allowed by local law, the remedies provided in this Warranty Statement are the customer's sole and exclusive remedies.

  • To the extent allowed by local law, except for the obligations specifically set forth in this warranty statement, in no event shall HP or its third party suppliers be liable for direct, indirect, special, incidental, or consequential damages, whether based on contract, tort, or any other legal theory and whether advised of the possibility of such damages.

Local law

  • This Warranty Statement gives the customer specific legal rights. The customer may also have other rights, which vary from state to state in the United States, from province to province in Canada, and from country to country elsewhere in the world.

  • To the extent that this Warranty Statement is inconsistent with local law, this Warranty Statement shall be deemed modified to be consistent with such local law. Under such local law, certain disclaimers and limitations of this Warranty Statement may not apply to the customer. For example, some states in the United States, as well as some governments outside the United States (including provinces in Canada), may:

    • Preclude the disclaimers and limitations in this Warranty Statement from limiting the statutory rights of a consumer (for example, the United Kingdom)

    • Otherwise restrict the ability of a manufacturer to enforce such disclaimers or limitations

    • Grant the customer additional warranty rights, specify the duration of implied warranties which the manufacturer cannot disclaim, or not allow limitations on the duration of implied warranties

  • For consumer transactions in Australia and New Zealand, the terms in this warranty statement, except to the extent lawfully permitted, do not exclude, restrict, or modify, and are in addition to, the mandatory statutory rights applicable to the sale of HP products to such customers.

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Service during the warranty period

If your hardware should fail during the warranty period, read the "Troubleshooting" section in the User's Guide, or click here to access the HP business support Web site at http://h20000.www2.hp.com/bizsupport/TechSupport/Home.jsp?locale=en_US, for additional troubleshooting information. If unable to resolve, contact HP customer support at http://welcome.hp.com/country/us/eng/support.htm or use the phone number supplied in your User's Manual to arrange for on-site repair of your product. Retain proof of purchase to obtain warranty service.

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Service after the warranty period

If your hardware should fail after the warranty period, read the problem solving sections in the User's Guide, or click here to access the HP business support Web site at http://h20000.www2.hp.com/bizsupport/TechSupport/Home.jsp?locale=en_US, for additional troubleshooting information. If unable to resolve, contact an Authorized HP Personal Computer Dealer Repair Center or call an HP Sales and Support Office for details of the services available. If you have an HP Maintenance Agreement, request service under your agreement.

Click here to go to the Support Pack Web site Non-HP site at http://www.hpexpress-services.com/shop/application, for purchasing and other extended warranty (Support Pack) information.

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Extended warranty

You can extend the warranty of your printer by purchasing a Support Pack, which provides three-year, Next-Day On-Site support for your printer. Click here to go to the Support Pack Web site Non-HP site at http://www.hpexpress-services.com/shop/application, for purchasing and other additional Support Pack information.

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