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HP Designjet 5000 and 5500 Series Printers - System Error Codes, Explanations and Actions

Continuable and non-continuable error codes

System Error groups

System Error ffff ffff xxxxxxxx (General Firmware Error)

System Error ffff ffff 02b301b0

System Error ffff ffff 02ac0099

System Error ffff ffff 01dcxxxx

System Error ffff ffff 030d0170

System Error ffff ffff 030d0171

System Error ffff ffff 031609xx

System Error ffff ffff 03450097

System Error ffff ffff 036000bd

System Error ffff ffff 036e0136

System Error 01002D (non-continuable)

System Error 010023 (non-continuable)

System Error 010030 034c095e

System Error 010040

System Error 010041

System Error 010042

System Error 010090 (continuable)

System Error 010091 (continuable)

System Error 010092 (continuable)

System Error 011000

System Error 040000 01E603D9

System Error 050000 (continuable)

System Error 050001 (continuable)

System Error 06030C

System Error 060303

System Error 06040C

System Error 0A0000 (non-continuable)

System Error 0A0010 (non-continuable)

System Error 0A0020 (non-continuable)

System Error 0A0030 (non-continuable)

System Error 0A0040 (non-continuable)

System Error 0A0050 (non-continuable)

System Error 0A0060 (non-continuable)

System Error 0A0070 (continuable)

System Error 0B0000 (non-continuable)

System Error 0B0001 (non-continuable)

System Error 0B0002 (non-continuable)

System Error 0B0003 (non-continuable)

System Error 0B0004 (non-continuable)

System Error 0B0005 (non-continuable)

System Error 0B0006 (non-continuable)

System Error 0B0007 (non-continuable)

System Error 0B0008 (non-continuable)

System Error 0B0009 (non-continuable)

System Error 0B0010 xxxxxxxx (non-continuable)

System Error 0B000A (non-continuable)

System Error 0B000B (non-continuable)

System Error 0B000C (non-continuable)

System Error 0B000D (non-continuable)

System Error 0B000E (non-continuable)

System Error 0B000F (continuable)

System Error 0C0030 (non-continuable)

System Error 0C0032 (continuable)

System Error 0C0040 (non-continuable)

System Error 0C00FF (non-continuable)

System Error 0C1000 (non-continuable)

System Error 0C1001 (non-continuable)

System Error 0D0000 (continuable)

System Error 0D0000 033f019C

System Error 0D0002 (continuable)

System Error 0D0003 xxxxxxxx (non-continuable)

System Error 0D0004 xxxxxxxx (non-continuable)

System Error 0D0005 03180382 (non-continuable)

System Error 0FXXXX (non-continuable)

System Error 0F0200 00b007bc (non-continuable)

System Error 0F0200 00b007E5 (non-continuable)

System Error 0F0200 01E603d2 (non-continuable)

System Error 0F0100 03180382 (non-continuable)

System Error 1f500XX (boot failed)

System Error e50000 (non-continuable)

Reseating, adding memory

Downloading media profiles

Upgrading the system software (firmware)

Replacing the lens cover

HP Customer Care

Introduction

The following pages contain a list of System Error Codes and their respective descriptions and recommended corrective actions. Only try one recommended action at a time and then check to see if the Error Code has disappeared. System Error Codes consist of two groups of alphanumeric characters: [XXXXXX]-[YYYYZZZZ]. The first set of 6 characters consists of the System Error and the second set of 8 characters, when present refer to the internal error data.
NOTE: Before troubleshooting System Errors, if possible, repeat the procedure performed when the error was reported.
NOTE: When reporting the System Error Code, make sure to supply the full Error Code and the firmware version (displayed during the initialization process when powering on the printer or available in the User’s Printer Setup, Utilities, Statistics menu).

Continuable and non-continuable error codes

Some error codes are continuable, which means that it is possible to press ENTER on the front panel and continue working with the printer. Non-continuable error codes do not allow the printer to continue. In these cases, turn the printer off and on to see if the system error disappears. If the error code reappears, the printer may require an on-site visit to resolve the problem.

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System Error groups

The System Errors are organized in groups as follows:
  • Group 01 - Hardware Test Group

  • Group 03 - Laminator Errors and Warnings

  • Group 04 - Intelligent I/O (Jetdirect) Errors

  • Group 06 - Line Sensor Errors

  • Group 08 - Pen Energy and Thermal Management Errors

  • Group 09 - Hard Disk Drive Errors

  • Group 0A - Ink Delivery System Errors

  • Group 0B - Hardware Initialization Errors

  • Group 0C - Drop Detection/Nozzle Recovery Related Errors

  • Group 0D - Miscellaneous Errors

  • Group 0F - Firmware/Software Errors

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System Error ffff ffff xxxxxxxx (General Firmware Error)

Explanation

A general firmware error has occurred. The firmware (as a piece of software) has experienced an internal crash.

Recommended action

Turn the printer off (using the power switch at the back of the printer), wait 15 seconds and turn the printer on. If the error persists, upgrade the printer firmware (if upgrade is available). Click here for instructions on how to upgrade the printer's firmware . If the error persists, please call HP for technical support to troubleshoot the problem. Click here for information on contacting HP Customer Care.

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System Error ffff ffff 02b301b0

Explanation

A firmware error occurred during a Printhead Alignment.

Recommended action

Turn the printer off (using the power switch at the back of the printer), wait 15 seconds and turn the printer on. If the error persists, upgrade the printer firmware (if upgrade is available). Click here for instructions on how to upgrade the printer's firmware .

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System Error ffff ffff 02ac0099

Explanation

The printer cannot read the ink type information from the ink tubes EEROM.

Recommended action

Turn the printer off (using the power switch at the back of the printer), wait 15 seconds and turn the printer on. If the error re-appears, call HP for technical support to troubleshoot the problem. Click here for information on contacting HP Customer Care.

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System Error ffff ffff 01dcxxxx

Explanation

A problem with the I/O card has occurred (normally during power up).

Recommended action

  1. Turn the printer off (using the main power switch on the back of the printer) and remove the network cable from the printer's network card.

  2. Turn the printer on.

  3. If no error occurs, plug the network cable back into the network card and attempt to print (problem may have been caused by receiving information through the port during the power on sequence).

  4. If the error re-appears, turn the printer off (using the main power switch).

  5. Loosen the two thumbscrews that attach the HP Jetdirect EIO card.

  6. Remove and reinstall the EIO card.

  7. Tighten the thumbscrews.

  8. Plug in the network cable (if not already plugged in).

  9. Turn the printer on.

  10. If the error persists, please call HP for technical support to troubleshoot the problem. Click here for information on contacting HP Customer Care.

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System Error ffff ffff 030d0170

Explanation

At power up, the printer thinks it is smaller than 42 inches.

Recommended action

Turn the printer off (using the power switch at the back of the printer), and check for obstructions in the Carriage path (Scan-axis) and remove if found. Turn the printer on; if the error continues, call HP for technical support to troubleshoot the problem. Click here for information on contacting HP Customer Care.

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System Error ffff ffff 030d0171

Explanation

At power up, the printer thinks it is smaller than 42 inches.

Recommended action

Turn the printer off (using the power switch at the back of the printer), and check for obstructions in the Carriage path (Scan-axis) and remove if found. Turn the printer on; if the error continues, call HP for technical support to troubleshoot the problem. Click here for information on contacting HP Customer Care.

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System Error ffff ffff 031609xx

Explanation

The Main PCA was replaced without removing the media from the printer, because the firmware tries to find the last media information in the EEROM. Since the information cannot be found, this error code is displayed.

Recommended action

Remove the media and turn the printer off then on (using the power switch located on the back of the printer). The error code should not appear again.

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System Error ffff ffff 03450097

Explanation

The Top cover was opened during the cutting operation, the printer hangs and the Carriage suddenly stops.

Recommended action

Turn the printer off (using the power switch at the back of the printer), wait 15 seconds and turn the printer on. If the error persists, upgrade the printer firmware (if upgrade is available). Click here for instructions on how to upgrade the printer's firmware .

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System Error ffff ffff 036000bd

Explanation

The Printhead cleaners are incorrectly inserted or there is a problem in the Service Station.

Recommended action

Remove and re-install the Printhead cleaners. Turn the printer off, wait 15 seconds and turn the printer on. If the error continues, call HP for technical support to troubleshoot the problem. Click here for information on contacting HP Customer Care.

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System Error ffff ffff 036e0136

Explanation

A firmware error occurred during a Printhead Alignment.

Recommended action

Turn the printer off, wait 15 seconds and turn the printer back on (using the power switch located on the back of the printer). The error code should not appear again.

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System Error 01002D (non-continuable)

Explanation

The Main PCA cannot communicate with the Carriage

Recommended action

Turn the printer off (using the power switch at the back of the printer), wait 15 seconds and turn the printer on. If the error re-appears, call HP for technical support to troubleshoot the problem. Click here for information on contacting HP Customer Care.

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System Error 010023 (non-continuable)

Explanation

EEROM test failure

Recommended action

Turn the printer off (using the power switch at the back of the printer), wait 15 seconds and turn the printer on. If the error re-appears, call HP for technical support to troubleshoot the problem. Click here for information on contacting HP Customer Care.

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System Error 010030 034c095e

Explanation

The power supply detects a low spike (e.g. due to a temporary loss of tension). There is nothing wrong with the printer.

Recommended action

Turn the printer off (using the power switch at the back of the printer), wait 15 seconds and turn the printer on. The error should disappear; however, if the error does return, turn the printer off and plug the power cord into a different power socket.

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System Error 010040

Explanation

An error has occurred in the Paper-axis quadrature.

Recommended action

Turn the printer off (using the power switch at the back of the printer), wait 15 seconds and turn the printer on. If the error re-appears, call HP for technical support to troubleshoot the problem. Click here for information on contacting HP Customer Care.

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System Error 010041

Explanation

An error has occurred in the Scan-axis Encoder quadrature.

Recommended action

Turn the printer off (using the power switch at the back of the printer), wait 15 seconds and turn the printer on. If the error re-appears, call HP for technical support to troubleshoot the problem. Click here for information on contacting HP Customer Care.

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System Error 010042

Explanation

An error has occurred in the Service Station-axis Encoder quadrature.

Recommended action

Turn the printer off (using the power switch at the back of the printer), wait 15 seconds and turn the printer on. If the error re-appears, call HP for technical support to troubleshoot the problem. Click here for information on contacting HP Customer Care.

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System Error 010090 (continuable)

Explanation

An error has occurred in the Paper-axis Motor Encoder.

Recommended action

Press ENTER on the printer's front panel to continue. If the error re-appears, turn the printer off (using the power switch at the back of the printer), wait 15 seconds and turn the printer on. If the error continues, call HP for technical support to troubleshoot the problem. Click here for information on contacting HP Customer Care.

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System Error 010091 (continuable)

Explanation

An error has occurred in the Paper-axis Motor Encoder.

Recommended action

Press ENTER on the printer's front panel to continue. If the error re-appears, turn the printer off (using the power switch at the back of the printer), wait 15 seconds and turn the printer on. If the error continues, call HP for technical support to troubleshoot the problem. Click here for information on contacting HP Customer Care.

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System Error 010092 (continuable)

Explanation

The Mark Encoder position is not detected on the Drive roller.

Recommended action

Press ENTER on the printer's front panel to continue. If the error continues or persists, replace the Lens cover. Click here for information on how to replace the Lens cover . If the error continues after replacing the lens cover, call HP for technical support to troubleshoot the problem. Click here for information on contacting HP Customer Care.

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System Error 011000

Explanation

NIB crash

Recommended action

Turn the printer off (using the power switch at the back of the printer), wait 15 seconds and turn the printer on. If the error continues, call HP for technical support to troubleshoot the problem. Click here for information on contacting HP Customer Care.

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System Error 040000 01E603D9

Explanation

A Parallel Port error has occurred. Nothing is wrong with the printer as the error is caused by the PC's parallel port.

Recommended action

HP recommends printing via the network card because the transmission time via the parallel port is very slow, which may be causing the error.

If using the network card is not possible or acceptable, it is recommended that the parallel port setting in the PC BIOS be set to ECP mode (contact the PC vendor for instructions). This configuration should eliminate or decrease the frequency of this error.

The 040000 class of system errors can also be network or Jetdirect related. Follow the additional steps below if the problem is not Parallel related or changes to configuration do not solve the issue.
  1. Turn the printer off and unplug the network cable.
  2. Turn the printer on.
  3. When the printer comes ready, print a demo from the the printer's front panel. If the error does not come up at that time, it is most likely related to the network. Plug the network cable in and print a test page from the workstation.
  4. If the printer does not come ready, turn the printer off, remove the Jetdirect card, and turn the printer back on.
  5. If the printer comes to ready, replace the Jetdirect card.
  6. If the error returns only when the printer is plugged into the network, the issue is most likely a network issue.

    Check the network settings (IP address, etc.) on the printer, workstation, and server (if applicable). If everything looks ok, perform a cold reset on the Jetdirect card (through the front panel). Reconfigure the IP address.

  7. If the error still exists, connect the printer to the workstationusing a peer-to-peer connection, using the printer's IP address, and bypassing the print server. If the error goes away, the issue is with the print server. In this case the customer should contact his/her IT support.

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System Error 050000 (continuable)

Explanation

The Lens is having problems reading the Mark Encoder on the Drive roller.

Recommended action

Press ENTER on the printer's front panel to continue. If the error continues or persists, replace the Lens cover. Click here for information on how to replace the Lens cover . If the error continues after replacing the lens cover, call HP for technical support to troubleshoot the problem. Click here for information on contacting HP Customer Care.

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System Error 050001 (continuable)

Explanation

The Lens is having problems reading the Mark Encoder on the Drive roller.

Recommended action

Press ENTER on the printer's front panel to continue. If the error continues or persists, replace the Lens cover. Click here for information on how to replace the Lens cover . If the error continues after replacing the lens cover, call HP for technical support to troubleshoot the problem. Click here for information on contacting HP Customer Care.

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System Error 06030C

Explanation

A problem with the Line Sensor has been detected.

Recommended action

Turn the printer off (using the power switch at the back of the printer), wait 15 seconds and turn the printer on. If the error continues, call HP for technical support to troubleshoot the problem. Click here for information on contacting HP Customer Care.

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System Error 060303

Explanation

A problem with the Line Sensor or the Mark Encoder has been detected.

Recommended action

  • Clean all printhead/carriage electrical contacts

  • Change the lens cover

  • Clean the bottom of the line sensor and carriage

  • Clean the slider rods

  • Clean the drive rollers

  • Clean mark encoder

Cleaning instructions are included in the Maintenance kit that is shipped with the printer.

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System Error 06040C

Explanation

The Line Sensor is not correctly connected.

Recommended action

Turn the printer off (using the power switch at the back of the printer), wait 15 seconds and turn the printer on. If the error continues, call HP for technical support to troubleshoot the problem. Click here for information on contacting HP Customer Care.

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System Error 0A0000 (non-continuable)

Explanation

A problem with the Air Pressurization System (APS) has occurred.

Recommended action

  1. Turn the printer off (using the power switch at the back of the printer).

  2. Open the cover on the back of the printer to access the ink cartridge assembly (right side of the printer, looking from the back).

  3. Ensure the clear plastic tube is connected and not kinked in any way. If the tube is not connected (blue end only), re-connect as needed; also eliminate all kinks noticed in the tube.

  4. Turn the printer on. If no error appears, try to print a file (problem is resolved if printer prints the file with no error). If the error re-occurs or the problem persists, turn the printer off and continue with the remaining steps.

  5. Turn the printer on, if printer initialization completes (printer goes to a Ready state), continue with Step 6. If the error immediately re-appears call HP for technical support.

  6. On the printer's front panel, scroll to the Cartridges menu.

  7. Scroll to Replace ink cartridges and press ENTER.

  8. Remove and re-install all six ink cartridges and press ENTER to continue.

  9. Press the TOP key (to return to the main menu).

  10. Attempt to print.

  11. If the error continues, call HP for technical support to troubleshoot the problem. Click here for information on contacting HP Customer Care.

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System Error 0A0010 (non-continuable)

Explanation

A problem with the Air Pressurization System (APS) has occurred.

Recommended action

  1. Turn the printer off (using the power switch at the back of the printer).

  2. Open the cover on the back of the printer to access the ink cartridge assembly (right side of the printer, looking from the back).

  3. Ensure the clear plastic tube is connected and not kinked in any way. If the tube is not connected (blue end only), re-connect as needed; also eliminate all kinks noticed in the tube.

  4. Turn the printer on. If no error appears, try to print a file (problem is resolved if printer prints the file with no error). If the error re-occurs or the problem persists, turn the printer off and continue with the remaining steps.

  5. Turn the printer on, if printer initialization completes (printer goes to a Ready state), continue with Step 6. If the error immediately re-appears call HP for technical support.

  6. On the printer's front panel, scroll to the Cartridges menu.

  7. Scroll to Replace ink cartridges and press ENTER .

  8. Remove and re-install all six ink cartridges and press ENTER to continue.
    NOTE: Remove and replace any low or empty cartridges.
  9. Press the TOP key (to return to the main menu).

  10. Attempt to print.

  11. If the error continues, call HP for technical support to troubleshoot the problem. Click here for information on contacting HP Customer Care.

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System Error 0A0020 (non-continuable)

Explanation

An error in calibrating the Air Pressurization System (APS) sensor has occurred.

Recommended action

Turn the printer off (using the power switch at the back of the printer), wait 15 seconds and turn the printer on. If the error continues, call HP for technical support to troubleshoot the problem. Click here for information on contacting HP Customer Care.

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System Error 0A0030 (non-continuable)

Explanation

A problem in the Depressurizing Air system has occurred.

Recommended action

Turn the printer off (using the power switch at the back of the printer), wait 15 seconds and turn the printer on. If the error continues, call HP for technical support to troubleshoot the problem. Click here for information on contacting HP Customer Care.

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System Error 0A0040 (non-continuable)

Explanation

Air Pressurization System (APS) failure.

Recommended action

  1. Turn the printer off (using the power switch at the back of the printer).

  2. Open the cover on the back of the printer to access the ink cartridge assembly (right side of the printer, looking from the back).

  3. Ensure the clear plastic tube is connected and not kinked in any way. If the tube is not connected (blue end only), re-connect as needed; also eliminate all kinks noticed in the tube.

  4. Turn the printer on. If no error appears, try to print a file (problem is resolved if printer prints the file with no error). If the error re-occurs or the problem persists, turn the printer off and continue with the remaining steps.

  5. Turn the printer on. If printer initialization completes (printer goes to a Ready state), continue with Step 6. If the error immediately re-appears call HP for technical support.

  6. On the printer's front panel, scroll to the Cartridges menu.

  7. Scroll to Replace ink cartridges and press ENTER .

  8. Remove and re-install all six ink cartridges and press ENTER to continue.

  9. Press the TOP key (to return to the main menu).

  10. Attempt to print.

  11. If the error continues, call HP for technical support to troubleshoot the problem. Click here for information on contacting HP Customer Care.

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System Error 0A0050 (non-continuable)

Explanation

An ink leak in the Tubes System has been detected.

Recommended action

Turn the printer off (using the power switch at the back of the printer), wait 20 minutes and turn the printer on (condensation may be causing error and the printer needs time to dry). If the error continues, call HP for technical support to troubleshoot the problem. Click here for information on contacting HP Customer Care.

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System Error 0A0060 (non-continuable)

Explanation

An ink leak in the Tubes System has been detected.

Recommended action

Turn the printer off (using the power switch at the back of the printer), wait 20 minutes and turn the printer on (condensation may be causing error and the printer needs time to dry). If the error continues, call HP for technical support to troubleshoot the problem. Click here for information on contacting HP Customer Care.

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System Error 0A0070 (continuable)

Explanation

The Backup EEROM contents stored in the Hard Disk Drive are not consistent with the ones required by the firmware.

Recommended action

Press the ENTER key to continue operating. If the error persists, call HP for technical support to troubleshoot the problem. Click here for information on contacting HP Customer Care.

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System Error 0B0000 (non-continuable)

Explanation

The ambient temperature is too high.

Recommended action

Ensure the operating temperature is between 0 and 55 degrees Centigrade. Turn the printer off (using the power switch at the back of the printer), and allow the printer to cool for 15 minutes. Turn the printer on and attempt to print. If the error continues, call HP for technical support to troubleshoot the problem. Click here for information on contacting HP Customer Care.

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System Error 0B0001 (non-continuable)

Explanation

A bad humidity reading has occurred.

Recommended action

Turn the printer off (using the power switch at the back of the printer), and wait 15 minutes. Turn the printer on and attempt to print. If the error continues, call HP for technical support to troubleshoot the problem. Click here for information on contacting HP Customer Care.

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System Error 0B0002 (non-continuable)

Explanation

Bad IDS pressure reading.

Recommended action

Turn the printer off (using the power switch at the back of the printer), wait 15 seconds and turn the printer on. If the error continues, call HP for technical support to troubleshoot the problem. Click here for information on contacting HP Customer Care.

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System Error 0B0003 (non-continuable)

Explanation

ADCO Internal channels check failure.

Recommended action

Turn the printer off (using the power switch at the back of the printer), wait 15 seconds and turn the printer on. If the error continues, call HP for technical support to troubleshoot the problem. Click here for information on contacting HP Customer Care.

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System Error 0B0004 (non-continuable)

Explanation

Air Pressurization System (APS) failure.

Recommended action

Turn the printer off (using the power switch at the back of the printer), wait 15 seconds and turn the printer on. If the error continues, call HP for technical support to troubleshoot the problem. Click here for information on contacting HP Customer Care.

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System Error 0B0005 (non-continuable)

Explanation

Air Pressurization System (APS) failure.

Recommended action

Turn the printer off (using the power switch at the back of the printer), wait 15 seconds and turn the printer on. If the error continues, call HP for technical support to troubleshoot the problem. Click here for information on contacting HP Customer Care.

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System Error 0B0006 (non-continuable)

Explanation

The Trailing cable has been incorrectly connected.

Recommended action

Turn the printer off (using the power switch at the back of the printer), wait 15 seconds and turn the printer on. If the error continues, call HP for technical support to troubleshoot the problem. Click here for information on contacting HP Customer Care.

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System Error 0B0007 (non-continuable)

Explanation

Unable to detect the Vacuum fan.

Recommended action

Turn the printer off (using the power switch at the back of the printer), wait 15 seconds and turn the printer on. If the error continues, call HP for technical support to troubleshoot the problem. Click here for information on contacting HP Customer Care.

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System Error 0B0008 (non-continuable)

Explanation

Unable to detect the Cooling fan.

Recommended action

Turn the printer off (using the power switch at the back of the printer), wait 15 seconds and turn the printer on. If the error continues, call HP for technical support to troubleshoot the problem. Click here for information on contacting HP Customer Care.

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System Error 0B0009 (non-continuable)

Explanation

Unable to detect the Aerosol fan (in the right cover).

Recommended action

Turn the printer off (using the power switch at the back of the printer), wait 15 seconds and turn the printer on. If the error continues, call HP for technical support to troubleshoot the problem. Click here for information on contacting HP Customer Care.

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System Error 0B0010 xxxxxxxx (non-continuable)

Explanation

The Printhead cleaners are incorrectly inserted or there is a problem in the Service Station.

Recommended action

Remove and re-install the Printhead cleaners. Turn the printer off, wait 15 seconds and turn the printer on. If the error continues, call HP for technical support to troubleshoot the problem. Click here for information on contacting HP Customer Care.

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System Error 0B000A (non-continuable)

Explanation

Primer shutdown error.

Recommended action

Turn the printer off (using the power switch at the back of the printer), wait 15 seconds and turn the printer on. If the error continues, call HP for technical support to troubleshoot the problem. Click here for information on contacting HP Customer Care.

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System Error 0B000B (non-continuable)

Explanation

Air Pressurization System failure.

Recommended action

Turn the printer off (using the power switch at the back of the printer), wait 15 seconds and turn the printer on. If the error continues, call HP for technical support to troubleshoot the problem. Click here for information on contacting HP Customer Care.

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System Error 0B000C (non-continuable)

Explanation

Serial Device ADC test failure.

Recommended action

Turn the printer off (using the power switch at the back of the printer), wait 15 seconds and turn the printer on. If the error continues, call HP for technical support to troubleshoot the problem. Click here for information on contacting HP Customer Care.

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System Error 0B000D (non-continuable)

Explanation

Serial Device ADC test failure.

Recommended action

Turn the printer off (using the power switch at the back of the printer), wait 15 seconds and turn the printer on. If the error continues, call HP for technical support to troubleshoot the problem. Click here for information on contacting HP Customer Care.

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System Error 0B000E (non-continuable)

Explanation

At power up, the printer thinks it is smaller than 42 inches.

Recommended action

Turn the printer off (using the power switch at the back of the printer), and check for obstructions in the Carriage path (Scan-axis) and remove if found. Turn the printer on. If the error continues, call HP for technical support to troubleshoot the problem. Click here for information on contacting HP Customer Care.

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System Error 0B000F (continuable)

Only applicable to the HP Designjet 5500 series

Explanation

“Unable to detect the Heater.” If this error appears, all settings related to the heater will disappear from the front Panel.

Recommended action

Press ENTER on the printer's front panel to continue (the printer will still function, although the heater will be disabled). If the error persists, call HP for technical support to troubleshoot the problem. Click here for information on contacting HP Customer Care.

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System Error 0C0030 (non-continuable)

Explanation

Drop Detect failure.

Recommended action

Turn the printer off (using the power switch at the back of the printer), wait 15 seconds and turn the printer on. If the error continues, call HP for technical support to troubleshoot the problem. Click here for information on contacting HP Customer Care.

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System Error 0C0032 (continuable)

Explanation

The Drop Detector is not calibrated or the calibration settings have been lost.

Recommended action

Press ENTER on the printer's front panel to continue (the printer will still function, although the Drop Detector is not calibrated). If the error persists, call HP for technical support to troubleshoot the problem. Click here for information on contacting HP Customer Care.

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System Error 0C0040 (non-continuable)

Explanation

An Error has occurred in the Printhead Drop Detection. This error code appears when the printer detects that the same areas of nozzles do not work in different printheads.

Recommended action

  1. Turn the printer off, using the main power switch located on the back of the printer.

  2. After 10-15 seconds, turn the main power switch on.

  3. If no error appears, attempt to verify printer functionality.

  4. If the error re-appears, continue with the remaining steps.

  5. Attempt to manually recover the printheads:

    1. Scroll to the Printhead menu icon (icon on the lower right of the front panel display) and press Enter .

    2. Using the Arrow keys, scroll to Recover Printheads and press Enter .

    3. Re-cover the offending printhead(s).

  6. Attempt to verify printer functionality.

  7. If the error re-appears or problems persist, contact HP support. Click here for information on contacting HP Customer Care.

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System Error 0C00FF (non-continuable)

Explanation

Print Mask could not be generated. The mask generation algorithm could not generate the print mask. Possible causes are memory corruption, print mode definition incompatible with mask restrictions (if using an external RIP).

Recommended action

Turn the printer off, wait 15 seconds and turn the printer back on (the error should disappear). If an External RIP is being used, verify printer functionality by using the HP driver (HP-GL/2 or PostScript®). If no errors occur using the HP driver, the RIP is causing the error (contact RIP vendor). Check the status of all printheads and replace any that display the message “XX21 Replace”. If the error persists, call HP for technical support to troubleshoot the problem. Click here for information on contacting HP Customer Care.

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System Error 0C1000 (non-continuable)

Explanation

The primer is not calibrated or the calibration settings have been lost.

Recommended action

Turn the printer off (using the power switch at the back of the printer), wait 15 seconds and turn the printer on. If the error continues, call HP for technical support to troubleshoot the problem. Click here for information on contacting HP Customer Care.

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System Error 0C1001 (non-continuable)

Explanation

Primer Shutdown Error.

Recommended action

Turn the printer off (using the power switch at the back of the printer), wait 15 seconds and turn the printer on. If the error continues, call HP for technical support to troubleshoot the problem. Click here for information on contacting HP Customer Care.

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System Error 0D0000 (continuable)

Explanation

No Media Profiles available.

Recommended action

Download a media profile for the ink type being used (if available). Click here for information on how to download media profiles .

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System Error 0D0000 033f019C

Explanation

No Media Profiles available.

Recommended action

If the firmware is upgraded while media is loaded, this system error will appear. Press ENTER to get the message ”No media profiles available”. Unload the media and turn the printer off and back on using the main power switch at the back of the printer.

NOTE: This problem only appears when upgrading from Non-UV ink firmware to UV ink firmware while the media is loaded.

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System Error 0D0002 (continuable)

Explanation

Insufficient memory to initialize HP-GL2/RTL

Recommended action

Minimum required memory is 96 MB. Verify recognized memory through the front panel (Printer Setup, Utilities, Statistics, RAM present=). Reseat or add memory (if needed). Click here to find information on how to reseat/add memory .

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System Error 0D0003 xxxxxxxx (non-continuable)

Explanation

A problem with the firmware has been detected during a Printhead Alignment.

Recommended action

Turn the printer off (using the power switch at the back of the printer), wait 15 seconds and turn the printer on. If the error persists, upgrade the printer firmware (if upgrade is available). Click here for instructions on how to upgrade the printer's firmware .

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System Error 0D0004 xxxxxxxx (non-continuable)

Explanation

A Printhead Alignment error has occurred.

Recommended action

Turn the printer off (using the power switch at the back of the printer), wait 15 seconds and turn the printer on.

If rebooting fails to clear this error. Replace any out of warranty or faulty print heads. If error appears again, Call HP Support

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System Error 0D0005 03180382 (non-continuable)

Explanation

The printer cannot deactivate the Cutter after cutting the media.

Recommended action

Turn the printer off (using the power switch at the back of the printer), wait 15 seconds and turn the printer on. If the error continues, call HP for technical support to troubleshoot the problem. Click here for information on contacting HP Customer Care.

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System Error 0FXXXX (non-continuable)

Explanation

An error with the firmware has occurred.

Recommended action

  1. Turn the printer off, using the main power switch located on the back of the printer.

  2. Disconnect the data cable from the printer (network or parallel).

  3. Turn the main power switch on.

  4. When the READY message is displayed on the front-panel, scroll to the Printer Setup Options icon and press the Enter key.

  5. Using the Arrow keys, scroll to Utilities and press Enter .

  6. Scroll to Test Print and press Enter .

  7. Scroll to any of the selections and press Enter to start the print.

  8. If no error appears, internal printer functionality has been proven. Troubleshoot the Operating System (OS), the file being printed, the data connection or the software program being used.

  9. If the error appears, continue with the remaining steps.

  10. Upgrade the firmware to the most current version available. Click here for instructions on how to upgrade the printer's firmware
    NOTE: It is recommended that the printer's firmware be upgraded.
  11. Attempt to verify functionality.

  12. If the problem persists following the upgrade, replace the lens cover:

    1. Scroll to the Printer Setup Options icon and press the Enter key.

    2. Using the Arrow keys, scroll to Utilities and press Enter .

    3. Scroll to Replace Lens Cover and press Enter .

    4. Follow the printer's front-panel instructions to replace the Lens cover (extra Lens covers are included in the Maintenance kit shipped with the printer).

  13. Attempt to verify functionality. If problems persist, continue with the remaining steps.

  14. Using a lint-free cloth lightly dampened with water, clean the Mark encoder located on the drive roller (small white rectangle attached to the left-side of the large black drive roller).

    Figure 1: 5000 series Mark encoder

  15. If the Mark encoder is not visible on the left-side of the drive roller, follow the steps below to turn the roller until the Mark encoder is visible:

    1. Scroll to the Printer Setup Options icon and press the Enter key.

    2. Using the Arrow keys, scroll to Utilities and press Enter .

    3. Scroll to Clean Platen and press Enter .

    4. Select Manual and press Enter .

    5. Press the Up Arrow key to move the drive roller until the Mark encoder is visible.

    6. Clean the Mark encoder.

  16. Attempt to verify functionality.

  17. If the problem persists, contact HP. Click here for information on contacting HP Customer Care.

Turn the printer off (using the power switch at the back of the printer), wait 15 seconds and turn the printer on. If the error persists, upgrade the printer firmware (if upgrade is available).

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System Error 0F0200 00b007bc (non-continuable)

NOTE: This error is sporadic and very rare. In most cases, turning the printer off then on will solve the problem.

Explanation

Internal crash error involving media profiles and memory.

Recommended action

Turn the printer off (using the power switch at the back of the printer), wait 15 seconds and turn the printer on. If the error persists, upgrade the printer firmware (if upgrade is available). Click here for instructions on how to upgrade the printer's firmware .

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System Error 0F0200 00b007E5 (non-continuable)

Explanation

Internal crash error involving media profiles and memory.

Recommended action

Turn the printer off (using the power switch at the back of the printer), wait 15 seconds and turn the printer on. If the error persists, upgrade the printer firmware (if upgrade is available). Click here for instructions on how to upgrade the printer's firmware .

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System Error 0F0200 01E603d2 (non-continuable)

Explanation

A Parallel Port error has occurred. Nothing is wrong with the printer as the error is caused by the PC's parallel port.

Recommended action

HP recommends printing via the network card because the transmission time via the parallel port is very slow, which may be causing the error.

If using the network card is not possible or acceptable, it is recommended that the parallel port setting in the PC BIOS be set to ECP mode (contact the PC vendor for instructions). This configuration should eliminate or decrease the frequency of this error.

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System Error 0F0100 03180382 (non-continuable)

Explanation

The printer cannot deactivate the Cutter after cutting the media.

Recommended action

Turn the printer off (using the power switch at the back of the printer), wait 15 seconds and turn the printer on. If the error continues, call HP for technical support to troubleshoot the problem. Click here for information on contacting HP Customer Care.

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System Error 1f500XX (boot failed)

Explanation

An error has occurred with the Hard Disk Drive (HDD).

Recommended action

Turn the printer off (using the power switch at the back of the printer), wait 15 seconds and turn the printer on. If the error continues, call HP for technical support to troubleshoot the problem. Click here for information on contacting HP Customer Care.

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System Error e50000 (non-continuable)

Explanation

An error has occurred with the Hard Disk Drive (HDD).

Recommended action

Turn the printer off (using the power switch at the back of the printer), wait 15 seconds and turn the printer on. If the error continues, call HP for technical support to troubleshoot the problem. Click here for information on contacting HP Customer Care.

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Reseating, adding memory

  1. Turn the printer off using the main power switch on the back of the printer.

  2. Unplug the power cable from the printer.

  3. Remove the DIMM access cover (four T-10 screws) from the back of the printer.

    Figure 2: DIMM cover

  4. Locate the memory DIMM(s), two right-most slots (shown below).

    Figure 3: Location of DIMM(s)

    NOTE: J6 - Boot ROM is internal printer firmware. J7 and J8 SDRAM are memory DIMM slots.
  5. Release the locking tabs on both ends of the memory DIMM(s).

    Figure 4: Releasing locking tabs

    1 - Lower locking tab
    2 - Upper locking tab
  6. Remove the memory, taking care not to drop the DIMM(s).

  7. Re-install the DIMM(s) into the memory slot(s). May also add additional memory DIMM at this time (HP supported memory recommended).

  8. Engage the locking tabs to secure the DIMM(s).

  9. Secure the DIMM access cover back onto the printer.

  10. Plug the power cable back into the printer.

  11. Turn the printer on.

  12. Following initialization, verify recognized memory through the front panel (Printer Setup, Utilities, Statistics, RAM present=).

  13. Ensure the printer recognizes the memory installed.

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Downloading media profiles

  1. Click here to go to www.Designjet.hp.com.

  2. On the left navigation bar, select technical support .

  3. Select the appropriate 5500 series model.

  4. Click media profiles .
    NOTE: The Designjet online website may require website registration to access online Media profiles.

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Upgrading the system software (firmware)

CAUTION: Before performing the firmware upgrade, make sure that the media is unloaded from the printer. Leaving media in the printer can result in error messages during the upgrade, or can cause the upgrade to fail.

If this utility is running on Windows or Mac OS, follow the instructions under section “Downloading the System Maintenance Utility to update the printer’s system software (firmware).

If the System Maintenance Utility fails to update the system software, or to upgrade the printer from any other operating system (such as UNIX® or DOS), see the section titled “Other operating systems .

Downloading the System Maintenance Utility

  1. Click here to go to www.Designjet.hp.com.

  2. On the left navigation bar, select technical support .

  3. Select the appropriate 5500 series model.

  4. Click system Maintenance .

  5. Select the system software (firmware) according to what operating system is in use.

  6. Click Download Now at the heading “Full File.”

  7. Select Open once the download is complete. Ensure the language is set to English and click OK . All necessary files will be installed. The application will analyze each of the printers that are configured for the computer and report on its current state. If any of the printers are out of date, the application will prompt an update. The update process sends a special file to the printer.

  8. Double-click the printer to be upgraded.

  9. Select Upgrade . The program will proceed to upgrade the firmware.

    NOTE: Do not turn the power to the printer off, or unplug the unit, until the upgrade is complete.

Other operating systems

NOTE: If the System Maintenance Utility has been downloaded correctly from www.Designjet.hp.com but problems arise while upgrading printer firmware via the System Maintenance Utility, another download is not necessary. The files can be found in the default directory located in C:\Program Files\Hewlett-Packard\HP Designjet System Maintenance. Proceed to section titled “Upgrade process”.

If the operating system is any other operating system (such as UNIX or DOS), perform the next two steps, then proceed to section titled “Upgrade Process .

  1. Download the System Maintenance Utility as described above.

  2. When prompted, save the installation application in the Temp file folder on the C: drive.

  3. Open the folder when prompted, once the download is complete. Ensure the language setting is correct and click OK .

  4. All necessary files will be installed.

Upgrade process

If the System Maintenance Utility is unable to successfully upgrade firmware to a printer, send the files via DOS by connecting the printer to a PC through the parallel port.

  1. Open a DOS session by clicking Start, Programs, Command Prompt/MS DOS .

  2. Type C: and press Enter .

  3. Type cd Program Files , and press Enter .

  4. Type cd Hewlett-Packard , and press Enter .

  5. Type cd HP Designjet System Maintenance , and press Enter again. The location should now be C:\Program Files\Hewlett-Packard\HP Designjet System Maintenance.

HP Designjet 5500

  1. From the above location, type copy /b DJ5500_Axxxx.FMW LPT1 (the xxxx refers to the most current firmware revision).

    NOTE: Proceed with the following steps before pressing ENTER .

  1. At the printer, turn the power to the printer off, using the power switch at the back of the unit.

  2. Depress, and hold down the DOWN ARROW and the TOP keys simultaneously, while turning the power to the printer back on. (Use the power switch at the back of the unit.)

  3. Continue to hold down the DOWN ARROW and the TOP keys until the front panel display shows a list of four selections.

  4. Highlight and select Upgrade Firmware . The front panel will display Firmware Upgrade .

  5. Send the copy command from the PC (press Enter on the keyboard), which will send the firmware upgrade file (typed in during Step 1) to the printer. The printer front panel display will indicate the progress of the firmware upgrade.
    CAUTION: Do not turn power off or unplug the printer until prompted on the front panel display.

HP Designjet 5500PS

  1. From C:\Program Files\Hewlett-Packard\HP Designjet System Maintenance, type copy /b DJ5500PS_Axxxx.FMW LPT1 (the xxxx refers to the most current firmware revision).

    NOTE: Proceed with the following steps before pressing ENTER on the keyboard.

  1. Turn the printer off using the main power switch at the back of the printer.

  2. Depress, and hold the DOWN ARROW and the TOP key simultaneously, while turning the printer on using the main power switch (may require two people).

  3. Continue to hold down the DOWN ARROW and the TOP key until the front panel display shows a list of four selections.

  4. Highlight and select Upgrade Firmware . The front panel will display Firmware Upgrade .

  5. Send the copy command from the PC (press Enter on the keyboard), which will send the firmware upgrade file (typed in during Step 1) to the printer. The printer front panel display will indicate the progress of the firmware upgrade.

    CAUTION: Do not turn power off or unplug the printer until prompted on the front panel display.

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Replacing the lens cover

To replace the lens cover, follow the instructions below:

  1. Using the Arrow keys on the printer's front panel, scroll to the Printer setup menu (icon of printer in upper right corner of the display) and press ENTER .

  2. Scroll to Utilities , and press ENTER .

  3. Scroll to Lens Maintenance , and press ENTER .

  4. The printer will display the following messages: Lift the Window , Clean Roller Mark , Replace Lens , and Lower the Window, and press ENTER to continue .
    NOTE: Do not open the printers window until the messages above are displayed on the front panel.
  5. Open the printer's window.

  6. Clean the Mark encoder (small slotted white plastic insert on the left end of the roller) using a lint free cloth lightly dampened with water.

    Figure 5: 5000 series Mark encoder

  7. Remove the lens cover from the printhead carriage by pulling it straight out of the slot on the right side of the printhead carriage.

  8. Install a new lens, and follow the remaining instructions provided by the printer.

    NOTE: Do not throw the old lens away unless damaged. Simply clean the lens with distilled water and carefully wipe it with a lint free cloth. Place the lens back into the printer’s top cover for use at a later time.

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HP Customer Care

Click here to go online to HP Customer Care.

Call HP for telephone support

We offer telephone support for most Hewlett-Packard products. Depending on the product's warranty, a fee might be charged.

Three sources of information are readily available to help you find an HP Support Services phone number:

Before calling, please do the following:

  1. Review the following troubleshooting suggestions:

    • Read the relevant driver documentation supplied with this printer (for users sending PostScript files or those using Windows).

    • If there are third-party software drivers and RIPs installed, refer to their user documentation.

    • If the problem appears to be related to the software application, first contact the software vendor.

  2. If there are still difficulties, refer to the HP Support Services booklet shipped with this printer. This document contains a comprehensive list of various support services available to help solve printer problems.

  3. Before calling one of the Hewlett-Packard offices, please have the following information available to help them quickly answer questions:

    • The printer product number and the serial number, found on the label at the back of the printer.

    • The type of computer connected to the printer.

    • Any special equipment or software (for example, spoolers, networks, switch-boxes, modems, or special software drivers).

    • The cable being used (by part number) and where it was purchased.

    • The type of interface used on the printer (parallel or network).

    • The name of the software in use, and its version number.

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