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HP PSC 2100 and 2170 All-in-One Series - Changing the Print Cartridges in the HP PSC 2100 and 2170 All-in-One Series

ISSUE: Which ink cartridges are used by the HP PSC 2100, 2170, and 2200 all-in-one series products and how do I replace them?
SOLUTION: Review the information below.

Supported HP ink cartridge part numbers

The HP PSC 2100, 2170, and 2200 all-in-one series products use the ink cartridges listed in the table below. The HP 58 tri-color photo ink cartridge replaces the black ink cartridge for six-ink photo printing.
Ink cartridges
Part number
HP 56 black ink cartridge (19 ml)
C6656A
HP 57 tri-color ink cartridge (17 ml)
C6657A
HP 58 tri-color photo cartridge* (17 ml)
C6658A
HP 27 low capacity black ink cartridge (10 ml)
C8727A
HP 28 low capacity tri-color ink cartridge (8 ml)
C8728A

* Replaces the black ink cartridge for six ink photo printing and includes cartridge holder.

Replacing the ink cartridges

The power must be turned ON to the all-in-one or the print carriage will not come to the center.

  1. Locate and raise the print cartridge access door on the front of the unit, just above the output tray.

    The print cartridge carriage will move into the middle of the access area.

    Figure 1: Raising the front access door and the ink cartridge latches

  2. Press down lightly on the top of the ink cartridge latch of the ink cartridge to be replaced and then pull the lower section of the latch toward you to unlatch the ink cartridge.

  3. Grasping the sides of the ink cartridge, pull the cartridge toward you to remove it as shown in Figure 2.

    Figure 2: Removing the cartridge after raising the latch

  4. Remove the replacement cartridge from its packaging, and touching only the black plastic, gently remove any tape covering the nozzles. Do not touch the gold-colored contacts.

    Figure 3: Removing the protective tape

  5. Holding the ink cartridge with the printed label up, slide the cartridges one at a time into the print carriage as shown in Figure 4. The black ink cartridge (HP 56 or HP 27) goes on the right side (with the gray latch) and the tri-color cartridge (HP 57 or HP 28) goes on the left side (with the blue latch). If the optional photo cartridge (HP 58) is installed for six-ink photo printing, it is installed in place of the black ink cartridge.

    Figure 4: Inserting the cartridge

  6. Place your hand on the latch as shown in Figure 5, with the thumb pulling the end of the latch toward you. While holding the end of the latch out, press down on the top of the latch until it stops and then release the lower portion of the latch with your thumb so that it catches under the tabs. Do not force the latches into place or damage to the unit might occur. Close the all-in-one after latching the ink cartridges in place.

    Figure 5: Latching the ink cartridges in place

  7. Close the print cartridge access door.

  8. A message will appear in the front panel display requesting that the ink cartridges be aligned. Press ENTER on the front panel to start the cartridge alignment. Two pages will print. Following the instructions printed on the second page, place the first page on the scanner glass in the lower-right corner and then press ENTER to finish aligning the cartridges. Remove the page from the scanner glass when complete.

Storing the option photo printing cartridge while not in use

The optional photo print cartridge (HP 58) that may be purchased separately for six-ink photo printing includes an ink cartridge protector. The protector is designed to keep the photo cartridge from drying out when it is not in use and for holding and protecting the black cartridge when the photo cartridge is in use.

  • To insert a cartridge into the protector, slide it into the protector at a slight angle until it snaps in place.

  • To remove a cartridge from the protector, push down and back on the top of the protector to release the cartridge and then slide the cartridge out of the protector.

Figure 6: Inserting and removing ink cartridges from the ink cartridge protector

Fixing error messages that appear after changing a cartridge

After inserting the cartridge, one of the following messages appears:

  • Check the black (or color) cartridge

  • Replace the black (or color) cartridge

  • The wrong black (or color) cartridge is installed

These messages indicate that the ink cartridge is not making good electrical contact, is bad, or is the wrong cartridge. Complete the following steps to diagnose and correct the condition:

  1. Open the front of the unit to access the print cartridges (as shown in Figure 1).

  2. Remove the ink cartridge indicated in the message and inspect it.

  3. Verify that it is the correct part number and if it is, reinsert it.

  4. Close the lid to see if the problem is corrected.

  5. If the message is still displayed after a few seconds, remove the ink cartridge again.

  6. Unplug the power cord from the back of the unit.

  7. Clean the electrical contacts on the ink cartridge with a soft clean cloth, slightly dampened (not wet) with clean water. Each contact is very small and shaped like a rounded square.

    Figure 7: Cleaning the cartridge contacts

  8. Inside the HP all-in-one product, clean the contacts in the print carriage (the cartridge holder) with a clean cotton swab slightly dampened with clean water. Allow them to dry for five minutes before reinserting the cartridge(s) and turning on the printer.

    Figure 8: Contacts to be cleaned

  9. If the problem remains, replace the ink cartridge.

  10. If the problem still exists after trying all of the steps above, contact HP for assistance.

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