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HP Deskjet 5500 and 5650 Series Printers - 'Paper Jam' Message Displays on the Computer
This document contains instructions for clearing a paper jam. Regular paper, envelopes, or specialty media may get stuck or jammed in the printer. Follow the instructions below to find and remove jammed paper (or other media) from the printer.
CAUTION: Never lift the front cover and pull jammed paper out from the inside of the printer if you can pull it from the back of the printer or the paper In tray. Pulling paper from inside the front cover can cause mechanical damage to the printer.
Follow the instructions in this document in the order provided. Skipping steps may damage your printer.
NOTE: The outside profile of the printers shown in this document is different from the HP Deskjet 5500 series printers; however, the internal parts are the same.
Step one: Check for and remove any paper stuck in the paper In tray
Step two: Clear jam from the back of printer
If the paper jam is not accessible from the In tray, follow the instructions below to clear the paper from the back of the printer. The back of the printer could have a rear access door or a two-sided printing accessory (also known as a duplexer).
Remove the rear access door to clear the paper jam
Skip to the two-sided printing accessory section if you have a two-sided printing accessory instead of a rear access door.
Remove the two-sided printing accessory to clear the paper jam
Step three: Lift the front cover and slowly remove any jammed paper
After trying all the other options listed above, open the front cover, grasp the jammed paper and SLOWLY pull it out. Click here if the jammed paper will not come out of the printer.
Figure 5: Removing paper from under the front cover as a last resort
CAUTION: Slowly pull the paper out from under the front cover only as a last resort. If you can pull it from the back of the printer or inside the paper In tray, never lift the front cover and pull jammed paper out from the inside of the printer.
Pulling the paper out quickly increases the chances of damaging the printer: Pull SLOWLY.
Step four: Verify the print cartridge carriage can move freely
Step five: Reload and test the printer
Once you have removed the jammed paper, verify that the printer is still functioning properly.
Step six: Service the printer
If you have completed all the steps listed above and are still experiencing a problem, service the product.