Print | Rate this content

HP Deskjet 5500 and 5650 Series Printers - 'Paper Jam' Message Displays on the Computer

Issue

This document contains instructions for clearing a paper jam. Regular paper, envelopes, or specialty media may get stuck or jammed in the printer. Follow the instructions below to find and remove jammed paper (or other media) from the printer.

Solution

CAUTION: Never lift the front cover and pull jammed paper out from the inside of the printer if you can pull it from the back of the printer or the paper In tray. Pulling paper from inside the front cover can cause mechanical damage to the printer.

Follow the instructions in this document in the order provided. Skipping steps may damage your printer.

NOTE: The outside profile of the printers shown in this document is different from the HP Deskjet 5500 series printers; however, the internal parts are the same.

Step one: Check for and remove any paper stuck in the paper In tray

  1. Remove all loose paper from the paper In tray.

    Pull loose paper from the In tray
    Do not pull jammed paper from under the printer’s front cover
  2. Press the RESUME button.
  3. If more than one sheet is stuck in the printer, remove the paper one sheet at a time by taking hold of a sheet in the middle of the stack and, with both hands and firm, even pressure, pull the sheet toward you. Usually, removing one or two sheets from the middle of the stack will release the pressure and the rest of the stack can be removed.

  4. After you have cleared the paper, check to make sure no scraps of paper are stuck in the printer.

Step two: Clear jam from the back of printer

If the paper jam is not accessible from the In tray, follow the instructions below to clear the paper from the back of the printer. The back of the printer could have a rear access door or a two-sided printing accessory (also known as a duplexer).

Remove the rear access door to clear the paper jam

Skip to the two-sided printing accessory section if you have a two-sided printing accessory instead of a rear access door.

  1. Turn the knob on the rear access door counter-clockwise.

  2. Remove the door.

    Figure 1: Removing the door

  3. Pull the jammed paper out of the printer.

    Figure 2: Removing paper from the back of the printer

  4. Check to make sure no scraps of paper are stuck in the printer.

  5. Put the rear access door back into the printer.

  6. Turn the knob on the door clockwise.

Remove the two-sided printing accessory to clear the paper jam

  1. Simultaneously press the RELEASE buttons on each side of the module and remove it.

    Figure 3: Pressing the RELEASE buttons

  2. Pull the jammed paper out of the printer.

  3. Check to make sure no scraps of paper are stuck in the printer.

  4. Push the module back into the printer until it snaps firmly into place. Do not press the buttons on the ends of the module while replacing it.

  5. Press the button on top of the two-sided printing accessory and open the door.

    Figure 4: Opening the door on the two-sided printing accessory

  6. Pull the jammed paper out of the module.

  7. Check to make sure no scraps of paper are stuck in the printer.

  8. Close the duplexer door.

Step three: Lift the front cover and slowly remove any jammed paper

After trying all the other options listed above, open the front cover, grasp the jammed paper and SLOWLY pull it out. Click here if the jammed paper will not come out of the printer.

Figure 5: Removing paper from under the front cover as a last resort

CAUTION: Slowly pull the paper out from under the front cover only as a last resort. If you can pull it from the back of the printer or inside the paper In tray, never lift the front cover and pull jammed paper out from the inside of the printer.

Pulling the paper out quickly increases the chances of damaging the printer: Pull SLOWLY.

Step four: Verify the print cartridge carriage can move freely

  1. Unplug the power cable.

  2. Check to see if the print cartridge carriage will move freely from one side of the printer to the other. If the carriage is to the right and out of plain view, skip to Step five: Reload and test the printer . Do not try to force it to move if it is hung up on something.

    CAUTION: Be careful not to force the print cartridge carriage. If the carriage is stuck, forcing it to move will damage the printer.
  3. Remove the print cartridges.

  4. Gently move the print cartridge to the far right of the printer.

  5. Remove the paper from the paper In tray.

  6. Remove the two-sided printing accessory or rear access door.

  7. With your fingers, rotate the rollers “up” three full rotations.

    Figure 6: Rotating the rollers

  8. Push the two-sided printing accessory or rear access door back into the printer until it snaps firmly into place. Do not press the buttons on the ends of the module while replacing it.

  9. Replace the print cartridges.

  10. Plug the power cable into the printer.

  11. Turn the power on.

Step five: Reload and test the printer

Once you have removed the jammed paper, verify that the printer is still functioning properly.

  1. Reload the printer with plain Inkjet paper.

  2. Perform a self-test by pressing and holding the RESUME button until the printer starts printing. A test page should print.

Step six: Service the printer

If you have completed all the steps listed above and are still experiencing a problem, service the product.

Provide feedback

Please rate the information on this page to help us improve our content. Thank you!