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HP LaserJet 2300 Printer Series - Troubleshooting General Printing Problems

This document lists symptoms for general printing problems, explains their possible causes, and suggests actions to take in resolving them.

Control panel display is hard to read

Solution
Cause
Adjust the contrast on the control panel display using the DISPLAY BRIGHTNESS setting on the control panel. (The setting can be found on the System Setup submenu of the Configure Device menu. Click here to go to the steps below for changing control panel settings. )
The contrast is too high or too low for the office environment.

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Printer selects media from the wrong tray

Solution
Cause
1
  • Select the correct tray. For many software programs, the paper tray selection is found under the Page Setup menu within the program.

  • Remove any media in other trays to make the printer select from the desired tray.

  • For Macintosh computers, use the HP LaserJet Utility to change the priority of the tray.

The tray selection in the software program might be incorrect.
2
Change the configured size to match the size of the media loaded in the tray through the control panel.
The configured size does not match the size of the media loaded in the tray.

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Printer does not pull paper from tray 2 or tray 3

Solution
Cause
  • For tray 2 or tray 3, set the rear guides properly.

  • For tray 3, make sure that the leading edge of the paper stack is even. An uneven edge can prevent the lift plate from rising.

The rear paper-length guide is set incorrectly (tray 2 or tray 3), or the rear paper stop is set incorrectly (tray 3).

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Paper curls when it exits from the printer

Solution
Cause
The paper curls when it exits the top output bin.

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First sheet of media jams in the print cartridge area

Solution
Cause
Adjust the printer for high humidity and high temperature conditions using the MORE SEPARATION setting on the control panel. (The setting can be found on the Optimize submenu of the Print Quality submenu of the Configure Device menu. Click here to go to the steps below for changing control panel settings.)
A combination of high humidity and high temperature is affecting the media.

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Print job is extremely slow

Solution
Cause
1
Reduce the complexity of the print job. Otherwise, no action is recommended. It is normal behavior for printing to be slow when jobs are very complex or when processing special-sized media (which, for some cases, is a way to prevent damage to the fuser). The slowdown might occur several pages into a print job due to the heating of the fuser on the edges.
NOTE: The maximum speed of the printer cannot be exceeded even when more memory is added.
The job might be very complex, or printing speeds might be automatically reduced when printing on special-sized media. Also, if narrow media is used, the printer might slow down automatically to prevent overheating the fuser.
2
Try using the PostScript (PS) printer driver rather than the Printer Command Language (PCL) printer driver. (This can usually be done from a software program.)
A Portable Document File (PDF) or PostScript (PS) file is being printed using a Printer Command Language (PCL) printer driver.
3
In the printer driver, set the type to plain paper.
NOTE: If the setting is changed to plain paper, the print job will print faster. However, if using heavy media, for best results leave the printer driver set to heavy even though printing might be slower.
In the printer driver, Optimize for is set to cardstock, heavy, rough, or bond paper.

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Print job prints on both sides of the paper

Solution
Cause
Change the duplex setting. For information about changing settings, see the online Help. Or, click here to go to "Changing the settings for a print job" below.
The printer is set for duplexing.

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Print job contains only one page but the printer processes the back side of the page as well

Solution
Cause
Change the duplex setting. For information about changing settings, see the online Help. Or, click here to go to "Changing the settings for a print job" below.
The page comes part of the way out, and then goes back into the printer. This is because the printer is set for duplexing. Even if the print job contains only one page, the printer processes the back side as well.
NOTE: Do not try to pull the page out of the printer before duplexing is complete. Jamming might result.

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Pages print but are totally blank

Solution
Cause
1
Remove the print cartridge and pull out the sealing tape. Reinstall the print cartridge.
The sealing tape might still be in the print cartridge.
2
Check the file to make sure that it does not contain blank pages.
The file might have blank pages.

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Printer prints but the text is wrong, garbled, or incomplete

Solution
Cause
1
  • Disconnect the printer cable and reconnect it. Try a print job that is known to work.

  • If possible, attach the cable and printer to another computer and try a print job that is known to work.
  • Try a new cable.
The printer cable is loose or defective.
2
Disconnect the printer from the network and use a parallel or universal serial bus (USB) cable to attach it directly to a computer. Print a job that is known to work.
The printer is on a network or sharing device and is not receiving a clear signal.
3
Check the printer selection menu in the software to make sure that an HP LaserJet 2300 printer series is selected.
The wrong driver was selected in the software.
4
Try printing a job from another program.
The software program is malfunctioning.

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Printer does not respond when Print is selected in the software

Solution
Cause
1
Add paper.
The printer is out of paper.
2
Change the printer from manual feed mode using the MANUAL FEED setting at the control panel. (The setting can be found on the Printing submenu of the Configure Device menu. Click here to go to the steps below for changing control panel settings.)
The printer might be in manual feed mode.
3
Disconnect and reconnect the cable.
The cable between the computer and the printer is not connected properly.
4
  • If possible, attach the cable to another computer and print a job that is known to work.

  • Try using a different cable.
The printer cable is defective.
5
Check the printer selection menu for the software to make sure that an HP LaserJet 2300 printer series is selected.
The wrong printer was selected in the software.
6
Clear any jams, paying careful attention to the duplexer area. See the user's guide for information about clearing jams.
There might be a jam.
7
Check the printer selection menu for the software to make sure that it is using the correct port. If the computer has more than one port, make sure that the printer is attached to the correct one.
The software for the printer is not configured for the printer port.
8
  • Disconnect the printer from the network and use a parallel or USB cable to attach it directly to a computer. Reinstall the printing software. Print a job that you know works.

  • Clear any stopped jobs from the print queue.

The printer is on a network and is not receiving a signal.
9
  • If no lights are on, check the power cord connections.

  • Check the power switch.
  • Check the power source.
The printer is not receiving power.
10
Check the control panel display for messages and lights to determine if the printer is indicating an error. Note any message and see the user's guide for information about interpreting control-panel messages.
The printer is malfunctioning.

Changing control panel settings

Use the following steps to change control panel settings.
  1. Press (Select) to open the menus.

  2. Use (Up button) or (Down button) to scroll to the menu, and then press (Select).

  3. Some menus might have several submenus. Use Up button) or (Down button) to scroll to the submenu item, and then press (Select).

  4. Use (Up button) or (Down button) to scroll to the setting, and then press (Select). Some settings change rapidly if (Up button) or (Down button) is held down. An asterisk (*) appears next to the select on the display, indicating that it is now the default.

  5. Press Pause/Resume to exit the menu.

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Changing the settings for a print job

If printing settings are to be used are only in the software program being used, change the settings from the program. After quitting the program, the printer settings return to the defaults that are configured in the printer driver.

To change print settings for a print job on Windows computers

Use the following steps to change print settings for a print job on Windows computers.

  1. In the software program, click File .

  2. Click Print .

  3. Click Setup or Properties . (The options might be different for different programs.)

  4. Change the print settings.

  5. When finished, click OK .

To change print settings for a print job on Macintosh computers

Use the following steps to change print settings for a print job on Macintosh computers.

  1. In the software program, click File .

  2. Click Print .

  3. In the dialog box that appears, select the print settings to be changed and make the changes.

  4. When finished, click OK .

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