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Blinking Lights on the HP Deskjet 5100 and 5650 Printer Series

Blinking lights

The lights on the front of the product indicate the product status. These lights can be on, off, or blinking (flashing), depending on the status of the product. Blinking lights can indicate that the product requires maintenance, or that the product is in an error state.

Figure 1: Control panel buttons and lights

Image: Control panel buttons and lights
1 - Print Cancel button
2 - Print Cartridge status light
3 - Resume light
4 - Print Quality icon lights (available only on some models)
5 - Power light

The following sections describe the most common combinations of blinking lights, followed by solutions for each combination. Find the blinking lights pattern you are experiencing, and then follow the steps to resolve the issue.

Issue: All lights are off

In this normal condition, the following light pattern displays on the control panel:

  • Print Cartridge status light: Off

  • Resume light: Off

  • Print Quality icon lights: Off

  • Power light: Off

  • Cause

    When printing in Draft mode, the product stops working and the lights turn off.

Solution

Follow these steps to perform a product reset.

  1. Press the Power button () to turn on the product.

  2. With the product turned on, disconnect the power cord from the rear of the product.

  3. Unplug the power cord from the wall outlet.

  4. Wait at least 15 seconds.

  5. Plug the power cord back into the wall outlet.

  6. Reconnect the power cord to the rear of the product.

  7. If the product does not turn on by itself, press the Power button () to turn it on.

Issue: All lights are blinking

In this error condition, the following light pattern displays on the control panel:

  • Print Cartridge status light: Blinking

  • Resume light: Blinking

  • Print Quality icon lights: Blinking

  • Power light: Blinking

Figure 2: All lights are blinking

Image: All lights are blinking
  • Cause

    The product needs to be reset.

Solutions

Follow these solutions in the order presented to resolve the issue.

Solution one: Restart the printer

Press the Power button () to turn off the product, and then press it again to turn on the product.

  • If these steps resolved the issue, you do not need to continue troubleshooting.

  • If the issue persists, continue to the next solution.

Solution two: Reset the printer

Follow these steps to perform a product reset.

  1. Press the Power button () to turn on the product.

  2. With the product turned on, disconnect the power cord from the rear of the product.

  3. Unplug the power cord from the wall outlet.

  4. Wait at least 15 seconds.

  5. Plug the power cord back into the wall outlet.

  6. Reconnect the power cord to the rear of the product.

  7. If the product does not turn on by itself, press the Power button () to turn it on.

Issue: The Power light is blinking

In this normal condition, the following light pattern displays on the control panel:

  • Print Cartridge status light: Off

  • Resume light: Off

  • Print Quality icon lights: Off

  • Power light: Blinking

Figure 3: The Power light is blinking

Image: The Power light is blinking
  • Cause

    The product is preparing a print job.

Solution

Wait while the product prepares the print job. The light stops blinking when the product receives all the print data.

Issue: The Resume light is blinking

In this error condition, the following light pattern displays on the control panel:

  • Print Cartridge status light: Off

  • Resume light: Blinking

  • Print Quality icon lights: Off

  • Power light: On

Figure 4: The Resume light is blinking

Image: The Resume light is blinking
  • Cause

    The product is out of paper, has a paper jam, or has a paper feeding issue.

Solutions

Follow these solutions in the order presented to resolve the issue.

Solution one: Load paper

  1. Lift the output tray.

    Figure 5: Lift the output tray

    Image: Lift the output tray
    NOTE: Some models require you to remove the output tray to load paper.

    Figure 6: Remove the output tray

    Image: Remove the output tray
  2. Move the paper width guide and the paper length guide to their outermost positions.

    Figure 7: Move the paper guides out

    Image: Moving the paper guides out

    Figure 8: Move the paper guides out

    Image: Moving the paper guides out
  3. Insert a stack of paper into the product, and then move the paper length guide in until it rests against the paper.

    NOTE: Do not push the paper too far into the product. This can cause the paper to jam into the rollers.

    Figure 9: Insert paper, and then move the paper length guide in

    Image: Moving the paper length guide in

    Figure 10: Insert paper, and then move the paper length guide in

    Image: Moving the paper length guide in
  4. Gently move the paper width guide in until it rests against the paper.

    NOTE: Do not push the guide so far that it binds against the paper.

    Figure 11: Move the paper width guide in

    Image: Moving the paper width guide in

    Figure 12: Move the paper width guide in

    Image: Moving the paper width guide in
  5. Lower the output tray, or reattach the output tray.

    Figure 13: Lower the output tray

    Image: Lower the output tray

    Figure 14: Reattach the output tray

    Image: Reattach the output tray
  • If these steps resolved the issue, you do not need to continue troubleshooting.

  • If the issue persists, continue to the next solution.

Solution two: Clear the paper jam

Follow these steps to clear a paper jam.

Step one: Remove paper from the tray

Remove any loose paper from the paper tray.

CAUTION: Do not remove jammed paper yet.
Step two: Clear the paper jam from the rear of the printer

Choose from the following options to clear a paper jam from the rear of the product.

CAUTION: Never remove jammed paper from the front of the product if you can remove it from the back of the product or from the paper tray. Pulling paper from the front can cause mechanical damage.
Option one: Clear the jam from the duplexer

If you are using the duplexer, follow these steps to remove the duplexer and any jammed paper.

  1. Press the Power button () to turn off the product.

  2. Disconnect the USB cable from the rear of the product.

  3. Disconnect the power cord from the rear of the product.

  4. Press and hold the buttons on each side of the duplexer, and then pull it toward you to remove it.

    Figure 15: Remove the duplexer

    Image: Removing the duplexer
  5. Gently remove any jammed paper or bits of torn paper from the rollers inside the product. Use both hands to pull any whole sheets of paper to avoid tearing them.

    CAUTION: Use a flashlight to thoroughly check the rollers and wheels for torn pieces of paper that might remain inside the product. If any torn pieces of paper remain inside the product, more jams are likely to occur.
  6. Open the duplexer access door. Press the button on the top of the door, and then pull the door down to open it.

    Figure 16: Open the duplexer access door

    Image: Opening the duplexer access door
  7. Gently remove any jammed paper or bits of torn paper from the rollers inside the duplexer. Use both hands to pull any whole sheets of paper to avoid tearing them.

  8. Close the access cover on the duplexer.

  9. Reattach the duplexer to the rear of the product. Make sure both sides snap into place.

    Figure 17: Reattach the duplexer

    Image: Reattaching the duplexer
Option two: Clear the jam from the rear access door

Follow these steps to remove jammed paper from the rear of the product.

  1. Press the Power button () to turn off the product.

  2. Disconnect the USB cable from the rear of the product.

  3. Disconnect the power cord from the rear of the product.

  4. Remove the rear access door. Push the latch handles on the door inward, and then pull the door toward you to remove it.

    Figure 18: Remove the rear access door

    Image: Removing the rear access door
  5. Gently remove any jammed paper or bits of torn paper from the rollers inside the product. Use both hands to pull any whole sheets of paper to avoid tearing them.

    CAUTION: Use a flashlight to thoroughly check the rollers and wheels for torn pieces of paper that might remain inside the product. If any torn pieces of paper remain inside the product, more jams are likely to occur.
  6. Reattach the rear access door. Make sure that it snaps into place.

    Figure 19: Reattach the rear access door

    Image: Reattaching the rear access door
Step three: Clear the paper jam from the front of the printer

Follow these steps to check for and remove any jammed paper from the front of the product.

  1. Disconnect the power cord from the rear of the product, if it is not already disconnected.

  2. Open the top cover.

  3. Gently remove any jammed paper or bits of torn paper from the rollers inside the product. Use both hands to pull any whole sheets of paper to avoid tearing them.

    CAUTION: Use a flashlight to thoroughly check the rollers and wheels for torn pieces of paper that might remain inside the product. If any torn pieces of paper remain inside the product, more jams are likely to occur.
  4. Close the top cover.

  5. Reconnect the power cord to the rear of the product.

Step four: Make sure that the carriage can move freely
  1. Press the Power button () to turn on the product.

  2. Open the top cover. Allow the carriage to move to the access area, if it is not there already.

  3. With the product turned on, disconnect the power cord from the rear of the product.

    CAUTION: You must disconnect the power cord to manually move the carriage without the risk of an electrical shock.
  4. Check for any paper or other objects that might be restricting the carriage.

  5. Reach inside the product through the paper output tray, and then manually move the carriage.

    • If the carriage is stuck on the right side of the product, move the carriage to the left side of the product.

    • If the carriage is stuck on the left side of the product, move the carriage to the right side of the product.

    • If the carriage is stuck in the middle of the product, move the carriage to the right side of the product.

  6. Remove any loose paper or other objects found.

  7. Make sure that the carriage can move freely across the width of the product by gently pushing the carriage to the left and then to the right.

  8. Close the top cover.

  9. Reconnect the power cord and the USB cable to the rear of the product.

  10. Press the Power button () to turn on the product.

    NOTE: The product might go through a warm-up period of up to two minutes. The product lights might flash and the carriage might move. Wait until the warm-up period finishes before proceeding.
Step five: Print a self-test report

Print a self-test report to make sure that the hardware functions correctly.

  1. Load plain paper in the paper tray.

  2. Press the Power button () to turn on the product.

  3. Press and hold the Power button.

  4. Press the Resume button () four times. The self-test report prints.

  • If these steps resolved the issue, and the test page prints, there is no need to continue troubleshooting.

  • If the issue persists, continue with the next solution.

  • If the test page does not print, continue with the next solution.

Solution three: Clean the paper rollers

Debris on the rollers can cause paper to jam inside the product. Follow these steps to clean the paper rollers.

Step one: Clean the rollers
  1. Press the Power button () to turn off the product.

  2. Disconnect the power cord from the rear of the product.

  3. On the rear of the HP product, push the two latch handles on the rear access door inward, and then pull the door toward you to remove it.

    Figure 20: Remove the rear access door

    Image: Removing the rear access door
  4. Moisten a lint-free cloth with bottled or distilled water, and then squeeze any excess water from the cloth.

  5. Gently wipe the rollers with the cloth.

    Press the cloth against the rollers and rotate them upward with your fingers. Apply a moderate amount of pressure to remove dust or dirt buildup.

    Figure 21: Paper rollers

    Image: Paper rollers
  6. Allow the rollers to dry for 10 to 15 minutes.

  7. Reattach the rear access door. Make sure that it snaps into place.

    Figure 22: Reattach the rear access door

    Image: Reattach the rear access door
  8. Reconnect the power cord to the rear of the product.

  9. Press the Power button () to turn on the product.

Step two: Print a self-test report

Print a self-test report to make sure that the hardware functions correctly.

How to print a self-test report
  1. Load plain paper in the paper tray.

  2. Press the Power button () to turn on the product.

  3. Press and hold the Power button.

  4. Press the Resume button () four times. The self-test report prints.

  • If these steps resolved the issue, and the test page prints, there is no need to continue troubleshooting.

  • If the issue persists, continue with the next solution.

  • If the test page does not print, continue with the next solution.

Solution four: Perform a product reset

Sometimes a paper jam error persists, even though there is no jammed paper (false paper jam). Follow these steps to reset the product to try to resolve the issue.

Step one: Reset the printer

  1. Press the Power button () to turn on the product.

  2. With the product turned on, disconnect the power cord from the rear of the product.

  3. Unplug the power cord from the wall outlet.

  4. Wait at least 15 seconds.

  5. Plug the power cord back into the wall outlet.

  6. Reconnect the power cord to the rear of the product.

  7. If the product does not turn on by itself, press the Power button () to turn it on.

Step two: Print a self-test report

Print a self-test report to make sure that the hardware functions correctly.

How to print a self-test report
  1. Load plain paper in the paper tray.

  2. Press the Power button () to turn on the product.

  3. Press and hold the Power button.

  4. Press the Resume button () four times. The self-test report prints.

  • If these steps resolved the issue, and the test page prints, there is no need to continue troubleshooting.

  • If the issue persists, continue with the next solution.

  • If the test page does not print, continue with the next solution.

Solution five: Service the printer

If you have completed all the solutions listed above and are still experiencing a problem, continue to the Service the printer section at the end of this document.

Issue: The Resume light is blinking when printing in FastDraft Mode

In this error condition, the following light pattern displays on the control panel:

  • Print Cartridge status light: Off

  • Resume light: Blinking

  • Print Quality icon lights: Off

  • Power light: On

Figure 23: The Resume light is blinking

Image: The Resume light is blinking
  • Cause

    The printer sensor might need to be calibrated.

Solution

Follow these steps to calibrate the printer sensor.

  1. Press and hold the Power button ().

  2. Press the Resume button () three times.

  3. Release the Power button. The calibration page prints.

  4. Resume printing in FastDraft mode.

Issue: The Resume light is blinking when using the duplexer

In this error condition, the following light pattern displays on the control panel:

  • Print Cartridge status light: Off

  • Resume light: Blinking

  • Print Quality icon lights: Off

  • Power light: On

Figure 24: The Resume light is blinking

Image: The Resume light is blinking
  • Cause

    The paper might be stalled.

Solution

Disconnect the power cord from the rear of the product, and then reconnect it.

Issue: The Resume light and the Print Cartridge light are blinking

In this error condition, the following light pattern displays on the control panel:

  • Print Cartridge status light: Blinking

  • Resume light: Blinking

  • Print Quality icon lights: Off

  • Power light: On

Figure 25: The Resume light and the Print Cartridge light are blinking

Image: The Resume light and the Print Cartridge light are blinking
  • Cause

    The paper width does not match the paper size setting in the HP software.

Solutions

Follow these solutions in the order presented to resolve the issue.

Solution one: Press the Resume button

Press the Resume button (), and then try printing again.

  • If these steps resolved the issue, you do not need to continue troubleshooting.

  • If the issue persists, continue to the next solution.

Solution two: Set paper size settings in the HP software

Follow these steps to adjust the paper size settings in the HP product driver to match the paper you want to print on.

  1. Open the Printers folder.

    • Windows XP

      Click Start (), and then click Printers and Faxes. The Printers and Faxes window opens.

    • Windows Vista

      Click the Windows icon (), and then click Devices. The Devices window opens.

    • Windows 7

      Click the Windows icon (), and then click Devices and Printers. The Devices and Printers window opens.

  2. Right-click the icon for your HP product, and then click Printer Preferences.

  3. Click the Paper/Quality tab.

  4. Under Size Is, select your paper size from the dropdown menu, or use Custom... to set a custom paper size.

Issue: The Resume light is blinking and the Power light is off

In this error condition, the following light pattern displays on the control panel:

  • Print Cartridge status light: Off

  • Resume light: Blinking

  • Print Quality icon lights: Off

  • Power light: Off

Figure 26: The Resume light is blinking and the Power light is off

Image: The Resume light is blinking and the Power light is off
  • Cause

    There might be a paper stall, or the product requires a reset.

Solutions

Follow these solutions in the order presented to resolve the issue.

Solution one: Reset the printer

Follow these steps to perform a product reset.

  1. Press the Power button () to turn on the product.

  2. With the product turned on, disconnect the power cord from the rear of the product.

  3. Unplug the power cord from the wall outlet.

  4. Wait at least 15 seconds.

  5. Plug the power cord back into the wall outlet.

  6. Reconnect the power cord to the rear of the product.

  7. If the product does not turn on by itself, press the Power button () to turn it on.

  • If these steps resolved the issue, you do not need to continue troubleshooting.

  • If the issue persists, continue to the next solution.

Solution two: Plug the power cord directly into a wall outlet

  1. Press the Power button () to turn off the product.

  2. Disconnect the USB cable from the rear of the product.

  3. Disconnect the power cord from the rear of the product.

  4. Unplug the power cord from any power strip or surge protector, and then plug it directly into a wall outlet.

  5. Reconnect the USB cable to the rear of the product.

  6. Reconnect the power cord to the rear of the product

  7. Press the Power button () to turn on the product.

  8. Try to print.

    • If the product prints, the power strip or surge protector might not be allowing enough voltage to reach the product.

    • If the product does not print, continue to the next solution.

Solution three: Service the printer

If you have completed all the solutions listed above and are still experiencing a problem, continue to the Service the printer section at the end of this document.

Issue: The Resume light and the Power light are blinking

In this error condition, the following light pattern displays on the control panel:

  • Print Cartridge status light: Off

  • Resume light: Blinking

  • Print Quality icon lights: Off

  • Power light: Blinking

Figure 27: The Resume light and the Power light are blinking

Image: The Resume light and the Power light are blinking
  • Cause

    The carriage is stuck. This can occur for several reasons, such as obstructions in the path of the carriage, a paper jam, or improperly inserted cartridges.

Solutions

Follow these solutions in the order presented to resolve the issue.

Solution one: Turn the printer off and on again

Follow these steps to turn the product off, and then on again to reset the print mechanism.

Step one: Turn the printer off and then on
  1. Press the Power button () to turn the product off.

  2. Wait 15 seconds.

  3. Press the Power button to turn the product on.

Step two: Print a self-test report

Print a self-test report to make sure that the hardware functions correctly.

  1. Load plain paper in the paper tray.

  2. Press the Power button () to turn on the product.

  3. Press and hold the Power button.

  4. Press the Resume button () four times. The self-test report prints.

  • If these steps resolved the issue, and the test page prints, there is no need to continue troubleshooting.

  • If the issue persists, continue with the next solution.

  • If the test page does not print, continue with the next solution.

Solution two: Clear the paper jam

Follow these steps to clear a paper jam.

Step one: Remove paper from the tray

Remove any loose paper from the paper tray.

CAUTION: Do not remove jammed paper yet.
Step two: Clear the paper jam from the rear of the printer

Choose from the following options to clear a paper jam from the rear of the product.

CAUTION: Never remove jammed paper from the front or inside of the product if you can remove it from the back of the product. Pulling paper from inside the front cover can cause mechanical damage to the product.
Option one: Clear the jam from the duplexer
  1. Press the Power button () to turn off the product.

  2. Disconnect the USB cable from the rear of the product.

  3. Disconnect the power cord from the rear of the product.

  4. On the rear of the HP product, press and hold the buttons on each side of the duplexer, and then pull it toward you to remove it.

    Figure 28: Remove the duplexer

    Image: Removing the duplexer
  5. Gently remove any jammed paper or bits of torn paper from the rollers inside the product. Use both hands to pull any whole sheets of paper to avoid tearing them.

    CAUTION: Use a flashlight to thoroughly check the rollers and wheels for torn pieces of paper that might remain inside the product. If any torn pieces of paper remain inside the product, more jams are likely to occur.
  6. On the duplexer, press the button on the top, and then lower the access door.

    Figure 29: Lower the access cover on the duplexer

    Image: Lowering the access door on the duplexer
  7. Gently remove any jammed paper or bits of torn paper from the duplexer. Use both hands to pull any whole sheets of paper to avoid tearing them.

    CAUTION: Use a flashlight to thoroughly check the rollers and wheels for torn pieces of paper that might remain inside the product. If any torn pieces of paper remain inside the product, more jams are likely to occur.
  8. Close the access cover on the duplexer.

  9. Reattach the duplexer to the rear of the product. Make sure both sides snap into place.

    Figure 30: Reattach the duplexer

    Image: Reattaching the duplexer
Option two: Clear the jam from the rear access door
  1. Press the Power button () to turn off the product.

  2. Disconnect the USB cable from the rear of the product.

  3. Disconnect the power cord from the rear of the product.

  4. On the rear of the HP product, push the latch handles on the rear access door inward, and then pull the door toward you to remove it.

    Figure 31: Remove the rear access door

    Image: Removing the rear access door
  5. Gently remove any jammed paper or bits of torn paper from the rollers inside the product. Use both hands to pull any whole sheets of paper to avoid tearing them.

    CAUTION: Use a flashlight to thoroughly check the rollers and wheels for torn pieces of paper that might remain inside the product. If any torn pieces of paper remain inside the product, more jams are likely to occur.
  6. Reattach the rear access door. Make sure that it snaps into place.

    Figure 32: Reattach the rear access door

    Image: Reattaching the rear access door
Step three: Clear the paper jam from the front of the printer

If you cannot remove the paper jam from the rear of the product, follow these steps to remove the paper jam from the front.

  1. Disconnect the power cord from the rear of the product, if it is not already disconnected.

  2. Open the top cover.

  3. Gently remove any jammed paper or bits of torn paper from the rollers inside the product. Use both hands to pull any whole sheets of paper to avoid tearing them.

    CAUTION: Use a flashlight to thoroughly check the rollers and wheels for torn pieces of paper that might remain inside the product. If any torn pieces of paper remain inside the product, more jams are likely to occur.
  4. Close the top cover.

Step four: Make sure that the carriage can move freely
  1. Reconnect the power cord to the rear of the product.

  2. Press the Power button () to turn on the product.

  3. Open the top cover of the product. The carriage might try to move into the access area. If so, allow the carriage to move to that position.

  4. With the product turned on, disconnect the power cord from the rear of the product.

    CAUTION: You must disconnect the power cord to manually move the carriage without the risk of an electrical shock.
  5. Check for any paper or obstructions that might restrict movement of the carriage.

  6. Reach inside the product through the paper output tray, and then manually move the carriage.

    • If the carriage is stuck on the right side of the product, move the carriage to the left side of the product.

    • If the carriage is stuck on the left side of the product, move the carriage to the right side of the product.

    • If the carriage is stuck in the middle of the product, move the carriage to the right side of the product.

  7. Carefully remove any loose paper or other objects.

  8. Make sure that the carriage can move freely across the width of the product by gently pushing the carriage to the left and then to the right.

  9. Close the top cover.

  10. Reconnect the USB cable to the rear of the product.

  11. Reconnect the power cord to the rear of the product.

  12. Press the Power button () to turn on the product.

    NOTE: The product might go through a warm-up period of up to two minutes. The product lights might flash and the carriage might move. Wait until the warm-up period is complete before proceeding.
Step five: Print a self-test report

Print a self-test report to make sure that the hardware functions correctly.

How to print a self-test report
  1. Load plain paper in the paper tray.

  2. Press the Power button () to turn on the product.

  3. Press and hold the Power button.

  4. Press the Resume button () four times. The self-test report prints.

  • If these steps resolved the issue, and the test page prints, there is no need to continue troubleshooting.

  • If the issue persists, continue with the next solution.

  • If the test page does not print, continue with the next solution.

Solution three: Make sure that the cartridges are inserted correctly

Improper placement or incorrect installation of the cartridges might cause the carriage stall error. Follow these steps to remove and then reinsert the cartridges.

Step one: Remove the cartridges
  1. Press the Power button () to turn on the product.

  2. Open the top cover. The carriage might try to move into the access area. Wait until the carriage is idle and silent before proceeding.

  3. Raise each of the cartridge latches.

    Figure 33: Raise the cartridge latches

    Image: Raising the cartridge latch
  4. Slide the cartridge out of the slot, and then pull it toward you to remove it.

    Figure 34: Remove the cartridge

    Image: Removing the cartridge
    CAUTION: Do not touch the copper-colored contacts or the ink nozzles. Touching these parts can result in clogs, ink failure, and bad electrical connections.

    Figure 35: Do not touch the contacts or the ink nozzles

    Image: Do not touch the contacts or the ink nozzles
  5. Repeat the previous steps to remove the other cartridge.

  6. Remove any obstructions from under and around the carriage.

Step two: Reinsert the cartridges
  1. Hold the cartridge so that the nozzles face down and the contacts face toward the carriage.

  2. Slide the cartridge into the slot until it snaps into place.

    Figure 36: Reinsert the cartridge

    Image: Reinserting the cartridge
  3. Press the cartridge latch down until it snaps firmly into place.

  4. Repeat these steps for the other cartridge.

  5. Close the top cover.

Step three: Print a self-test report

Print a self-test report to make sure that the hardware functions correctly.

How to print a self-test report
  1. Load plain paper in the paper tray.

  2. Press the Power button () to turn on the product.

  3. Press and hold the Power button.

  4. Press the Resume button () four times. The self-test report prints.

  • If these steps resolved the issue, and the test page prints, there is no need to continue troubleshooting.

  • If the issue persists, continue with the next solution.

  • If the test page does not print, continue with the next solution.

Solution four: Plug the printer directly into a wall outlet

Follow these steps to plug the product directly into a wall outlet to make sure that the power source functions correctly.

NOTE: If the product prints when plugged directly into a wall outlet, the power strip or surge suppressor might not be allowing enough voltage to reach the product.
Step one: Plug the printer into a wall outlet
  1. Disconnect the power cord from the rear of the product.

  2. Unplug the power cord from the power strip or surge protector, and then plug it directly into the wall outlet.

  3. Reconnect the power cord to the rear of the product.

  4. Press the Power button () to turn on the product.

Step two: Print a self-test report

Print a self-test report to make sure that the hardware functions correctly.

How to print a self-test report
  1. Load plain paper in the paper tray.

  2. Press the Power button () to turn on the product.

  3. Press and hold the Power button.

  4. Press the Resume button () four times. The self-test report prints.

  • If these steps resolved the issue, and the test page prints, there is no need to continue troubleshooting.

  • If the issue persists, continue with the next solution.

  • If the test page does not print, continue with the next solution.

Solution five: Perform a power reset

Follow these steps to reset the product.

Step one: Reset the printer

  1. Press the Power button () to turn on the product.

  2. With the product turned on, disconnect the power cord from the rear of the product.

  3. Unplug the power cord from the wall outlet.

  4. Wait at least 15 seconds.

  5. Plug the power cord back into the wall outlet.

  6. Reconnect the power cord to the rear of the product.

  7. If the product does not turn on by itself, press the Power button () to turn it on.

Step two: Print a self-test report

Print a self-test report to make sure that the hardware functions correctly.

How to print a self-test report
  1. Load plain paper in the paper tray.

  2. Press the Power button () to turn on the product.

  3. Press and hold the Power button.

  4. Press the Resume button () four times. The self-test report prints.

  • If these steps resolved the issue, and the test page prints, there is no need to continue troubleshooting.

  • If the issue persists, continue with the next solution.

  • If the test page does not print, continue with the next solution.

Solution six: Service the printer

If you have completed all the solutions listed above and are still experiencing a problem, continue to the Service the printer section at the end of this document.

Service the printer

Contacting HP for service in Asia Pacific.

If you have completed all the preceding steps and are still experiencing a problem, you may need further assistance from HP to remedy your concern.

Please contact HP using one of the options found at Contact HP to obtain service.

Contacting HP for service in all countries/regions except Asia Pacific.

If you have completed all the preceding steps and are still experiencing a problem, service the product.

Determine if your product is in warranty or out of warranty. If you need help determining your product’s warranty status, go to HP’s Warranty Check Tool .

  • If your product is in warranty, Contact HP to obtain service.

  • If your product is out of warranty, Contact HP to find an authorized service provider or to setup service (fees might apply).

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