Print | Rate this content

HP Notebook PCs - Removing a Stuck CD/DVD Disc from an Optical Disc Drive

CD, DVD, and other types of discs can occasionally get stuck in the optical drive for a variety of reasons. These control problems may be caused when there is a power interruption, or the tray is not completely opened or closed, or the playback program may refuse to release control of the eject command. There may be a mechanical problem if the disc is inserted in the holder incorrectly or multiple discs are inserted in the holder at the same time, or there may be an actual mechanical failure of the CD drive.

Normally the disc drive can be opened and the disc removed while the computer is in operation by either pressing the eject button on the outside of the drive, or by selecting the eject function in the control panel of the playback program. The eject button can be moved while the computer is turned off, however the computer must be powered on to move the drive out of the locked position. Some drives do not have an external eject button and can only be opened by using the Windows Explorer to eject the disc.

Using Windows Explorer to eject an optical disc

If using the eject function in the software does not open the optical disc drive, there may be an electronic or control problem to the drive. To resolve this problem with the Windows Explorer, use the steps below.

  1. Close all programs and shut down the computer. This will interrupt and reset all component hardware and software controls.

  2. Press power button to turn on computer, and allow the computer to boot into Windows and display the desktop.

  3. Click Start , and then click Computer (My Computer in XP).

  4. Right-click the optical disc drive icon, and select the Eject option. The door on the tray-load drive should open, or the disc on the slot-load drive should be ejected.

If the door does not open or the disc does not eject, continue to the section on manually opening the tray-load or slot-load drive.

Manually opening a tray-load drive to retrieve a disc

Almost all tray-load disc drives have an external release button and a small hole in the door to access the manual lock release. To open a tray-load drive, do the following steps.

  1. Turn off and then restart the computer.

  2. Insert the end of a paper clip into the release access hole in the cover of the drive.

  3. Press in gently on the paper clip until the tray is released.

    Releasing the lock will allow the tray to only open a small distance.

  4. Remove and discard the paper clip, and pull out the tray until it stops.

  5. Remove the disc from the tray. Hold the disc by the edges and avoid touching the flat surfaces.

Examine the disc, the tray guide rails, and the spindle for signs of physical damage.

If the drive fails to open or close properly, you can order a replacement drive from HP. See HP Notebook PCs - Ordering HP Certified Replacement Parts .

Opening a slot-load drive to retrieve a disc

Only a few slot-load disc drives have an external eject button. Unlike the tray-load drives, very few have any type of manual lock release.

To remove a disc from a slot-load drive that has an external eject button, do the following steps.

  1. Turn off and then restart the computer.

  2. Press the external eject button.

    Figure 1: Slot-load drive with external eject button

  3. If the disc is not ejected manually, open Windows Explorer and attempt to use the eject function for the optical disc.

There are no other recommended actions. You may wish to contact HP and arrange for repair services.

WARNING: Shaking or banging the computer in an attempt to jar the disc loose may loosen or damage other components or cause the computer to stop working. Attempting to insert objects into the slot to dislodge the disc may scratch or damage the disc and internal surfaces of the drive.

Figure 2: Slot-load drive with no external eject button

If the drive fails to open or close properly, you can order a replacement drive from HP. See HP Notebook PCs - Ordering HP Certified Replacement Parts .

Provide feedback

Please rate the information on this page to help us improve our content. Thank you!