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HP Photosmart Digital Cameras - Memory Cards: Types and Troubleshooting

Introduction

This document provides general information about the memory cards supported by the HP Photosmart Digital Cameras. In order to make this information more comprehensible, this document has been divided into the following sections:

  1. Memory Card Types.

  2. Memory Cards supported by HP Photosmart Digital Cameras.

  3. Memory Cards Troubleshooting.

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Memory card types

CompactFlash Memory Card (CF card)

CompactFlash card front view
CompactFlash card rear view

Figure 1:

Figure 2:

There are two different CompactFlash card types:

  • Type I CompactFlash cards.

  • Type II CompactFlash cards.

HP currently supports both Type I and Type II CompactFlash cards on the HP Photosmart digital cameras. The difference between these two cards is the thickness. The Type I card is 3.3 mm and the Type II card is 5.5 mm thick.
NOTE: The type I CompactFlash cards may be inserted into CF I and CF II ports, but the type II CompactFlash cards must be inserted only into CF II ports.

Click here to find further information about the CompactFlash memory cards .

MultiMediaCard (MMC)

MultiMediaCard front view
MultiMediaCard rear view

Figure 3:

Figure 4:

The MultiMediaCard is identical in size and shape to the Secure Digital (SD) flash cards but it only has seven connectors.

Secure Digital Card (SD card)

Secure Digital card front view
Secure Digital card rear view

Figure 5:

Figure 6:

The SD card uses nine connections. The two additional connectors are used for the SD card write-protection features.

Click here to know more about Secure Digital card features .

Secure Digital High Capacity Card (SDHC)

CAUTION: Please be aware that some HP cameras do not support new Secure Digital High Capacity (SDHC) memory cards.

In case of having a SDHC digital camera and/or memory card in a camera that does not list it as supported, use the USB cable instead of the card slot to unload the image from that camera and/or memory card to the HP product.

NOTE: However, when you insert a high speed SDHC card, the cameras run the card at the full speed standard instead of the high speed one.

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Memory cards supported

HP Digital Camera Model
Part number
Internal Memory
Card type
Comments
HP Photosmart Digital Camera C20
C5384A
Not available
CompactFlash type I
The camera has been tested with CompactFlash memory cards sizes from 2 MB to 24 MB but it is designed to handle larger CompactFlash cards
HP Photosmart Digital Camera C30
C5386A
Not available
CompactFlash type I
The camera has been tested with CompactFlash memory cards sizes from 2 MB to 24 MB but it is designed to handle larger CompactFlash cards
HP Photosmart Digital Camera C200
C7294A
Not available
CompactFlash type I
The camera has been tested with an 8 MB CompactFlash card but it is designed to handle larger CompactFlash cards
HP Photosmart Digital Camera C500
C6745A
Not available
CompactFlash type I
The camera has been tested with a 16 MB CompactFlash card but it is designed to handle larger CompactFlash cards
HP Photosmart Digital Camera 120
Q2154A
4MB
CompactFlash type I
The camera has been tested with the following card sizes: 8 MB, 16 MB, 32 MB, 64 MB, 96 MB and 128 MB
HP Photosmart Digital Camera 215
C8890A
Not available
CompactFlash type I
The camera has been tested with the following card sizes: 4 MB, 8 MB, 16 MB, 32 MB, 64 MB, 96 MB and 128 MB
HP Photosmart Digital Camera 315
C8452A
Not available
CompactFlash type I
The camera has been tested with an 8 MB CompactFlash memory card but it is designed to handle larger CompactFlash cards
HP Photosmart Digital Camera 318
C8900A
8MB
CompactFlash type I
The camera has been tested with a 16 MB CompactFlash memory card
HP Photosmart Digital Camera 320
Q2180A
8MB
Secure Digital
Tested with Secure Digital (SD) memory cards from 16MB to 256 MB
High Speed SD memory cards are not supported
HP Photosmart Digital Camera 433
Q3740A
16MB
Secure Digital and MultiMediaCard
Tested with Secure Digital (SD) memory cards from 16MB to 256 MB
High Speed SD memory cards are not supported
HP Photosmart Digital Camera 435
Q3731A
16MB
Secure Digital and MultiMediaCard
HP Photosmart Digital Camera 612
C8908A
8MB
CompactFlash type I
All CompactFlash type I storage sizes supported
HP Photosmart Digital Camera 618
C6324A
Not available
CompactFlash type I and II
The camera has been tested with a 16 MB CompactFlash memory card
HP Photosmart Digital Camera 620
Q2170A
8MB
Secure Digital
Tested with Secure Digital (SD) memory cards from 16MB to 256 MB
High Speed SD memory cards are not supported
HP Photosmart Digital Camera 635
Q2224A
16MB
Secure Digital and MultiMediaCard
Tested with Secure Digital (SD) and MultiMediaCard (MMC) memory cards from 16MB to 256 MB
High Speed SD memory cards are not supported
HP Photosmart Digital Camera 715
C8913A
Not available
CompactFlash type I
All Type 1 storage sizes supported
HP Photosmart Digital Camera 720
Q2164A
16MB
Secure Digital
Tested with Secure Digital (SD) memory cards from 16MB to 256MB
High Speed SD memory cards are not supported
HP Photosmart Digital Camera 735
Q2210A
16MB
Secure Digital and MultiMediaCard
Tested with Secure Digital (SD) and MultiMediaCard (MMC) memory cards from 16MB to 256 MB
High Speed SD memory cards are not supported
HP Photosmart Digital Camera 812
Q2146A
Not available
Secure Digital
Tested with Secure Digital (SD) memory cards from 16MB to 256MB
High Speed SD memory cards are not supported
HP Photosmart Digital Camera 850
Q2190A
Not available
Secure Digital and MultiMediaCard
Tested with Secure Digital (SD) and MultiMediaCard (MMC) memory cards from 16MB to 128 MB
High Speed SD memory cards are not supported
HP Photosmart Digital Camera 912
C6326A
Not available
CompactFlash type I and II
The camera has been tested with a 16 MB CompactFlash memory card
HP Photosmart Digital Camera 935
Q2214A
Not available
Secure Digital and MultiMediaCard
Tested with Secure Digital (SD) and MultiMediaCard (MMC) memory cards from 16MB to 256 MB
High Speed SD memory cards are not supported
HP Photosmart Digital Camera 945
Q2200A
Not available
Secure Digital and MultiMediaCard
Tested with Secure Digital (SD) and MultiMediaCard (MMC) memory cards from 16MB to 256 MB
High Speed SD memory cards are not supported
HP Photosmart Digital Camera E217
L2045A
16MB
Standard and high speed Secure Digital and MultiMediaCard
Tested with Secure Digital (SD) and MultiMediaCard (MMC) memory cards from 16MB to 256MB
Supports High Speed SD memory cards up to 1 GB
HP Photosmart Digital Camera E317
L2052A
16MB
Standard and high speed Secure Digital and MultiMediaCard
HP Photosmart Digital Camera E327
L2433A
16MB
Standard and high speed Secure Digital and MultiMediaCard
HP Photosmart Digital Camera E427
L2437A
16MB
Standard and high speed Secure Digital
HP Photosmart Digital Camera M22
L1892A
16MB
Secure Digital and MultiMediaCard
Tested with Secure Digital (SD) and MultiMediaCard (MMC) memory cards from 16MB to 256MB
These cameras support memory cards up to 1GB.
HP Photosmart Digital Camera M23
L1894A
16MB
Secure Digital and MultiMediaCard
HP Photosmart Digital Camera M305
L1847A
16MB
Secure Digital and MultiMediaCard
Tested with Secure Digital (SD) and MultiMediaCard (MMC) memory cards from 16MB to 256MB
Supports High Speed SD memory cards up to 1 GB
HP Photosmart Digital Camera M307
L1856A
16MB
Secure Digital and MultiMediaCard
Tested with Secure Digital (SD) and MultiMediaCard (MMC) memory cards from 16MB to 256MB
Supports High Speed SD memory cards up to 1 GB
HP Photosmart Digital Camera M407
L1841A
16MB
Secure Digital and MultiMediaCard
Tested with Secure Digital (SD) and MultiMediaCard (MMC) memory cards from 16MB to 256MB
Supports High Speed SD memory cards up to 1 GB
HP Photosmart Digital Camera M415
L2021A
16MB
Secure Digital and MultiMediaCard
Tested with Secure Digital (SD) and MultiMediaCard (MMC) memory cards from 16MB to 256MB
Supports High Speed SD memory cards up to 1 GB
HP Photosmart Digital Camera M417
L2014A
16MB
Secure Digital and MultiMediaCard
Tested with Secure Digital (SD) and MultiMediaCard (MMC) memory cards from 16MB to 256MB
Supports High Speed SD memory cards up to 1 GB
HP Photosmart Digital Camera M425
L2096A
16 MB
Standard and high speed Secure Digital
Tested with Secure Digital (SD) memory cards from 16MB up to 256MB
Supports High Speed SD memory cards up to 2 GB
HP Photosmart Digital Camera M437
L2443A
32 MB
Standard and high speed Secure Digital
Supports High Speed SD memory cards
Supports Secure Digital High Capacity (SDHC) memory cards, 32MB to 4GB
HP Photosmart Digital Camera M517
L1904A
32 MB
Secure Digital and MultiMediaCard
Tested with Secure Digital (SD) and MultiMediaCard (MMC) memory cards from 16MB to 256MB
Supports High Speed SD memory cards up to 1 GB
HP Photosmart Digital Camera M525
L2103A
16 MB
Standard and high speed Secure Digital
Tested with Secure Digital (SD) memory cards from 16MB to 256MB
Supports High Speed SD memory cards up to 2 GB
HP Photosmart Digital Camera M527
L2412A
16 MB
Standard and high speed Secure Digital
Tested with Secure Digital (SD) memory cards from 16MB to 256MB
Supports High Speed SD memory cards up to 2 GB
HP Photosmart Digital Camera M537
L2449A
32 MB
Standard and high speed Secure Digital
Supports High Speed SD memory cards
Supports Secure Digital High Capacity (SDHC) memory cards, 32MB to 8GB
HP Photosmart Digital Camera M627
L2420A
16 MB
Standard and high speed Secure Digital
Tested with Secure Digital (SD) memory cards from 16MB to 256MB
Supports High Speed SD memory cards up to 2 GB
HP Photosmart Digital Camera R507
L1824A
32MB
Secure Digital and MultiMediaCard
Tested with Secure Digital (SD) and MultiMediaCard (MMC) memory cards from 16MB to 256MB
Supports High Speed SD memory cards up to 2 GB
HP Photosmart Digital Camera R607
L1826A
32MB
Secure Digital and MultiMediaCard
Tested with Secure Digital (SD) and MultiMediaCard (MMC) memory cards from 16MB to 256MB
Supports High Speed SD memory cards up to 2 GB
HP Photosmart R607 BMW Williams.F1 Team SE Camera
L1833A
32MB
Secure Digital and MultiMediaCard
HP Photosmart Digital Camera R707
Q2232A
32MB
Secure Digital and MultiMediaCard
Tested with Secure Digital (SD) and MultiMediaCard (MMC) memory cards from 16MB to 256MB
Supports High Speed SD memory cards up to 2 GB
HP Photosmart Digital Camera R717
L2041A
32MB
Secure Digital and MultiMediaCard
Tested with Secure Digital memory cards (SD) from 16MB to 256MB
Tested with MultiMediaCard (MMC) memory cards from 8MB to 256MB
Supports High Speed SD memory cards up to 2 GB
HP Photosmart Digital Camera R725
L2063A
32 MB
Standard and high speed Secure Digital
Tested with Secure Digital (SD) memory cards from 16MB to 256MB
Supports High Speed SD memory cards up to 2 GB
HP Photosmart Digital Camera R727
L2070A
32 MB
Standard and high speed Secure Digital
HP Photosmart Digital Camera R817
L2032A
32MB
Secure Digital and MultiMediaCard
Tested with Secure Digital (SD) memory cards from 16MB to 256MB
Tested with MultiMediaCard (MMC) memory cards from 8MB to 256MB
Supports High Speed SD memory cards up to 2 GB
HP Photosmart Digital Camera R818
L2035A
32MB
Secure Digital and MultiMediaCard
HP Photosmart Digital Camera R827
L2079A
32MB
Standard and high speed Secure Digital
Tested with Secure Digital (SD) memory cards from 16MB to 256MB
Supports High Speed SD memory cards up to 2 GB
HP Photosmart Digital Camera R837
L2467A
32MB
Standard and high speed Secure Digital
Supports High Speed SD memory cards up to 2 GB
Supports Secure Digital High Capacity (SDHC) memory cards, 32MB to 8GB
HP Photosmart Digital Camera R927
L2056A
32MB
Standard and high speed Secure Digital
Tested with Secure Digital (SD) memory cards from 16MB to 256MB
Supports High Speed SD memory cards up to 2 GB
HP Photosmart Digital Camera R967
L2428A
32MB
Standard and high speed Secure Digital

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Memory cards troubleshooting

CompactFlash card (CF) troubleshooting

Please follow these steps:

  1. Remove the CompactFlash memory card from the camera.

  2. Verify the CompactFlash memory card socket for bent or missing pins. There should be two straight rows of 25 pins in each row. (As the view is directly above the pins, it should look like two rows of small shiny dots. If one of the pins is bent, it will look like a small line in the row or at an angle to the row. If a pin is missing, it will look like a missing dot from the row).

    NOTE: It may be recommended to use a flashlight and magnifying glass to determine if there is a missing or bent pin.
  3. The CompactFlash memory card is not in the camera. Turn the camera on.

    If the camera does not power on, please follow the instructions included in the following document, HP Photosmart Digital Cameras - Troubleshooting Power Issues . If the camera powers on, continue to Step 4.

  4. Insert the CompactFlash memory card in the camera and format the card following the instructions of your camera User' Guide .

    NOTE: Your camera User' Guide is also available on the HP Web site in PDF format.
  5. Capture an image. If the image is correctly displayed on the camera LCD, the issue is not related either to the CompactFlash memory card or the camera.

MultiMediaCard (MMC) troubleshooting

There are two different troubleshooting processes that could be performed, depending on the availability of an internal memory in your camera.

MultiMediaCard (MMC) troubleshooting with internal memory available

  1. Verify that the camera is turned off.

  2. Remove the MultiMediaCard from the camera.

  3. Examine the MultimediaCard:

    • Are there any visible discolorations or defects such as cracks or nicks in the card?

    • Are there any contacts missing from the end of the card?

    • Are there any deep scratches in the card contacts?

    • Is there any heat discoloration on the card?

      NOTE: If the answer to all of the above questions is No, proceed to Step 4.
  4. (The MultiMediaCard is not in the camera). Turn on the camera.

  5. Follow the camera User Guide instructions to format the internal memory.

  6. Capture an image and review this image using the Playback mode of the camera. If the image is correctly displayed on the camera LCD, the issue is not related to the camera.

  7. Insert the MultiMediaCard in the camera. Follow the camera User Guide instructions to format the card.

    NOTE: The User Guide of your camera is also available on the HP Web site in PDF format.
  8. If the following steps result in any error message such as Card Unreadable, the MultiMediaCard is either corrupted or defective, and the customer should be referred to the card manufacturer.

    NOTE:
    • The Card Unreadable error message could appear depending on either the camera firmware version or the MultiMediaCard brand.

    • The latest camera firmware update version is also available on the Web site. Please check your camera firmware version before downloading or executing any update.

  9. If the camera Image Review Mode is available, review all images on the MultiMediaCard.

  10. Delete the corrupted images.

    NOTE: See the User Guide for instructions on deleting images or memory card formatting
  11. Capture an image.

  12. Review the image. If the image is corrupted or an error message such as Unsupported Image File is displayed, the MultiMediaCard is suspected to be defective and should either be replaced or referred to the manufacturer for further troubleshooting.

MultiMediaCard (MMC) troubleshooting without internal memory available

  1. Verify that the camera is turned off.

  2. Remove the MultiMediaCard from the camera.

  3. Examine the MultiMediaCard:

    • Are there any visible discolorations or defects such as cracks or nicks in the card?

    • Are there any contacts missing from the end of the card?

    • Are there any deep scratches in the card contacts?

    • Is there any heat discoloration on the card?

      NOTE: If the answer to all of the above questions is No, proceed to Step 4.
  4. Turn on the camera. Error messages such as Card not Present or No Card in Camera will appear.

  5. Insert the MultiMediaCard in the camera.

  6. If camera gives an error message such as Card Unreadable, the MultiMediaCard is either corrupted or defective and should be referred to the MultiMediaCard manufacturer.

  7. If the camera Live View is available, review the images on the MultiMediaCard and delete the corrupted ones.

  8. Capture an image. If the image is correctly displayed on the camera LCD, the issue is not related either to the MultiMediaCard or the camera.

  9. If the image is corrupted or an error message such as Unsupported Image File is displayed, the MultiMediaCard is suspected to be defective and should either be replaced or referred to the MultiMediaCard manufacturer for further troubleshooting.

Secure Digital (SD) card troubleshooting

There are two different troubleshooting processes that can be performed, depending on the availability of an internal memory in your camera.

Secure Digital card troubleshooting with internal memory available

  1. Verify that the camera is turned off.

  2. Remove the Secure Digital memory card from the camera.

  3. Examine the Secure Digital memory card:

    • Is the Lock switch in the unlock position?

    • Are there any visible discolorations or defects such as cracks or nicks in the card?

    • Are there any contacts missing from the end of the card?

    • Are there any deep scratches in the card contacts?

    • Is there any heat discoloration on the card?

      NOTE: If the answer to all of the above questions is No, proceed to Step 4.
  4. (The Secure Digital memory card is not in the camera). Turn on the camera.

  5. Capture an image, and review the image using the camera Playback mode. If the image is correctly displayed on the camera LCD, the issue is not related to the camera.

  6. Insert the Secure Digital memory card in the camera and format the card following the instructions of your camera User Guide (also available on the HP Web site in PDF format).

    CAUTION: If the SD card is inserted backwards, the connectors inside the camera could be damaged, the camera may not work and error messages such as Wrong format or Not recognized are likely to appear.
    WARNING: The Secure Digital memory cards could have issues if they are formatted on a computer or printer and then used in a camera. The best practice will be formatting the Secure Digital card in the camera when used for the first time (every time when the product is changed).
  7. If the following steps result in any error message such as Card Unreadable, the Secure Digital memory card is either corrupted or defective, and the customer should be referred to the Secure Digital memory card manufacturer.

    NOTE:
    • The Card Unreadable error message could appear depending on either the camera firmware version or the Secure Digital memory card brand.

    • The latest camera firmware update version is also available on the Web site. Please check your camera firmware version before downloading or executing any update.

  8. If the camera Image Review Mode is available, review all images on the Secure Digital memory card.

  9. Delete the corrupted images.

    NOTE: See the User Guide for instructions on deleting images. The memory card may also be formatted.
  10. Capture an image.

  11. Review the image. If the image is corrupted or an error message such as Unsupported Image File is displayed, the Secure Digital memory card is suspected to be defective and should either be replaced or referred to the Secure Digital memory card manufacturer for further troubleshooting.

Secure Digital (SD) card troubleshooting without internal memory available

  1. Verify that the camera is turned off.

  2. Remove the Secure Digital memory card from the camera.

  3. Examine the Secure Digital memory card:

    • Is the Lock switch in the unlock position?

    • Are there any visible discolorations or defects such as cracks or nicks in the card?

    • Are there any contacts missing from the end of the card?

    • Are there any deep scratches in the card contacts?

    • Is there any heat discoloration on the card?

      NOTE: If the answer to all of the above questions is No, proceed to Step 4.
  4. Turn on the camera. Error messages such as Card not Present or No Card in Camera will appear.

  5. Insert the Secure Digital memory card in the camera.

    CAUTION: If the SD card is inserted backwards, the connectors inside the camera could be damaged, the camera may not work and error messages such as Wrong format or Not recognized are likely to appear.
  6. If the camera gives any error message such as Card Unreadable, the Secure Digital memory card is either corrupted or defective and should be referred to the Secure Digital memory card manufacturer.

  7. If the camera Live View is available, review the images on the Secure Digital memory card and delete the corrupted ones.

  8. Capture an image. If the image is correctly displayed on the camera LCD, the issue is not related either to the Secure Digital memory card or the camera.

  9. If the image is corrupted or an error message such as Unsupported Image File is displayed, the Secure Digital memory card is suspected to be defective and should either be replaced or referred to the Secure Digital memory card manufacturer for further troubleshooting.

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