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HP LaserJet 3015, 3020, 3030 and 3380 AiO Products - Light Pattern Status, Warning, and Error Messages
Onscreen error messages appear
If the following messages appear onscreen, use the appropriate procedures to remedy the problem.
Printer not responding/error writing to LPT1 (Dot4_00x PORT)
Check the following conditions:
NOTE: When the LaserJet AiO software is installed, it creates a virtual printer port for communication. This port is labeled as Dot4_00x (x is a number) port. The software does not actually use the LPT1 port, even when connected parallel.
Cannot access port (in use by another application)
A printer conflict exists. This might occur if another printer is installed on your computer and is running status software. The status software dominates the parallel port on the computer and denies the printer access to the port.
Try the following remedies:
Device control panel error messages appear
This section contains information about the most common error messages that appear on the printer control panel display, and the steps required to clear them.
Door open or no print cartridge
The print cartridge door is open or no print cartridge has been installed. Make sure the print cartridge is correctly installed in the printer. For information about installing the print cartridge, see the User's Guide for additional assistance.
After checking the print cartridge, close the print cartridge door securely.
When the problem is solved, the printer either completes the current job or returns to the Ready state.
Add paper. [enter] to continue
The printer is out of print media. Load media into the media input tray or the priority input slot. For information about loading media into the input trays, see the User's Guide for additional assistance.
If media is already loaded, remove the stack of media, check for and clear any media jams, and reload the input tray.
When the problem is solved, press menu/enter . The device either completes the current job or returns to the Ready state.
Critical error messages
When a critical error occurs, the current copying or scanning job stops and one of the following messages appears on the printer control panel:
If one of these messages appears on the printer control panel display, the printer is experiencing a critical printing error. Unplug the printer for five minutes, and then plug it back in. If the error persists, contact HP customer service at the number provided on the support flyer included with the printer, or visit http://www.hp.com . Click Contact HP for support.
Alert messages indicate that some action must be performed, such as adding print media or clearing a jam. When an alert message appears, the printer automatically stops the current task and the job does not proceed until someone attends to the situation. Once the error is corrected, the printer either completes the task or returns to the Ready state. The exception to this is when the main menu system is used. The printer changes the display so that the menu system can be used. The following messages are generic alert messages that might appear on the printer control panel display:
Warning messages are important enough to warrant notification. They are of short duration, but the condition that they describe might affect the completion of the task or the quality of the output. When a warning message appears, the active job may be canceled. The message appears on the printer control panel display for five seconds. The following messages are generic warning messages that may appear on the printer control panel display:
If a warning message is related to a printing task and the auto continue setting is on, then the message appears for 10 seconds. If you do not press menu/enter or Cancel , the device continues processing the print job. If the auto continue setting is off, then the print-related warning message appears until you either press menu/enter to proceed, or press Cancel to cancel the job.
NOTE: The auto continue setting is available in the printer driver and the HP toolbox. To find out whether the auto continue setting is turned on, print a configuration page.
Common scanning error messages
This section describes common scanning error messages, and how to remedy them. The most common scanning error messages include the following:
Make sure the USB Device Cable (A/B) or IEEE 1284-B-compliant parallel cable is connected to the correct port on the back of the computer. If there is another port, attach the cable to the other port. Make sure there is an EPP-(bidirectional) or ECP-compliant parallel port on the computer. An EPP parallel port is the minimum requirement; use of an ECP parallel port is strongly recommended. See the documentation that came with the computer for more information about the port.
Some devices may not share the parallel port with the printer. With an external hard drive, or a network switchbox connected to the same USB or parallel port as the printer, the other device might be interfering. To connect and use the printer, disconnect the other device or use two ports on the computer. Add another parallel interface card, if necessary. Hewlett-Packard strongly recommends using an ECP parallel interface card. See the documentation that came with the computer for more information about installing an additional parallel interface card or resolving device conflicts.
Verify that the correct TWAIN source is selected. In the software, check the TWAIN source by selecting Select Scanner from the File menu.
NOTE: The User Guide contains more detailed troubleshooting information. CLICK HERE to view and download the HP LaserJet 3380 All-in-One User Guide (doc ID c00064666)
NOTE: CLICK HERE to view and download the HP LaserJet 3015, 3030 and 3380 All-in-One Fax Guide (doc ID c00064565)
Error Message Information Available in HP Guided Troubleshooting (HPGT)
For troubleshooting information including error messages and other topics, please see HP Guided Troubleshooting (HPGT) .