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HP LaserJet 3015, 3020, 3030 and 3380 AiO Products - Light Pattern Status, Warning, and Error Messages

Onscreen error messages appear

If the following messages appear onscreen, use the appropriate procedures to remedy the problem.

Printer not responding/error writing to LPT1 (Dot4_00x PORT)

Check the following conditions:

Condition
Solution
Is the printer in the Ready state?
Disconnect the power cord and IEEE 1284-B-compliant parallel or USB Device Cable (A/B) at both ends and reconnect them.
Are the power cord and the IEEE 1284-B-compliant parallel or USB Device Cable (A/B) correctly connected?
Use another IEEE 1284-B-compliant parallel or USB Device Cable (A/B).
Are other printer drivers installed on the computer?
Make sure that another device or printer is not selected as the default printer.
NOTE: When the LaserJet AiO software is installed, it creates a virtual printer port for communication. This port is labeled as Dot4_00x (x is a number) port. The software does not actually use the LPT1 port, even when connected parallel.

Cannot access port (in use by another application)

A printer conflict exists. This might occur if another printer is installed on your computer and is running status software. The status software dominates the parallel port on the computer and denies the printer access to the port.

Try the following remedies:

Disable all of the status windows for other printers.
Make sure that the printer port setting is correct. Change the port settings on the Details tab or the Ports tab in the printer properties.
Make sure that bidirectional support is disabled for the device. On the Details tab or the Ports tab in the printer properties, make sure that the bidirectional support option is not selected.
NOTE: In some operating systems, it is necessary to click Spool Settings on the Details tab in order to see the bidirectional support option.

Device control panel error messages appear

This section contains information about the most common error messages that appear on the printer control panel display, and the steps required to clear them.

Door open or no print cartridge

The print cartridge door is open or no print cartridge has been installed. Make sure the print cartridge is correctly installed in the printer. For information about installing the print cartridge, see the User's Guide for additional assistance.

After checking the print cartridge, close the print cartridge door securely.

When the problem is solved, the printer either completes the current job or returns to the Ready state.

Add paper. [enter] to continue

The printer is out of print media. Load media into the media input tray or the priority input slot. For information about loading media into the input trays, see the User's Guide for additional assistance.

If media is already loaded, remove the stack of media, check for and clear any media jams, and reload the input tray.

When the problem is solved, press menu/enter . The device either completes the current job or returns to the Ready state.

Critical error messages

When a critical error occurs, the current copying or scanning job stops and one of the following messages appears on the printer control panel:

Error Message
50 Fuser Error
51 Laser Error
52 Scanner Error
57 Fan Error
79 Error
CIS Scanner Error
Scanner Bulb failure

If one of these messages appears on the printer control panel display, the printer is experiencing a critical printing error. Unplug the printer for five minutes, and then plug it back in. If the error persists, contact HP customer service at the number provided on the support flyer included with the printer, or visit http://www.hp.com . Click Contact HP for support.

Alert messages

Alert messages indicate that some action must be performed, such as adding print media or clearing a jam. When an alert message appears, the printer automatically stops the current task and the job does not proceed until someone attends to the situation. Once the error is corrected, the printer either completes the task or returns to the Ready state. The exception to this is when the main menu system is used. The printer changes the display so that the menu system can be used. The following messages are generic alert messages that might appear on the printer control panel display:

Line 1 of Error Message
Line 2 of Error Message
Doc feeder jam
Clear, Reload
Document feeder
Mispick. Reload
Door open or no
Print cartridge
Manual feed
Press [enter]
Memory is low
Press [enter]
Add paper.
[enter] to continue.
No print
Cartridge
Printer jam
Clear paper path.
Printer tray is
empty. Add paper.

Warning messages

Warning messages are important enough to warrant notification. They are of short duration, but the condition that they describe might affect the completion of the task or the quality of the output. When a warning message appears, the active job may be canceled. The message appears on the printer control panel display for five seconds. The following messages are generic warning messages that may appear on the printer control panel display:

Line 1 of Error Message
Line 2 of Error Message
Device error
[enter] to cont.
Device is busy
Try again later
Engine comm. Error
Memory is low
Try again later
Page too complex
[enter] to cont.
Settings cleared
If a warning message is related to a printing task and the auto continue setting is on, then the message appears for 10 seconds. If you do not press menu/enter or Cancel , the device continues processing the print job. If the auto continue setting is off, then the print-related warning message appears until you either press menu/enter to proceed, or press Cancel to cancel the job.
NOTE: The auto continue setting is available in the printer driver and the HP toolbox. To find out whether the auto continue setting is turned on, print a configuration page.

Common scanning error messages

This section describes common scanning error messages, and how to remedy them. The most common scanning error messages include the following:

Unable to activate TWAIN source
An error occurred while acquiring the image
Scanner initiation failed
Error communicating with scanner

Make sure the USB Device Cable (A/B) or IEEE 1284-B-compliant parallel cable is connected to the correct port on the back of the computer. If there is another port, attach the cable to the other port. Make sure there is an EPP-(bidirectional) or ECP-compliant parallel port on the computer. An EPP parallel port is the minimum requirement; use of an ECP parallel port is strongly recommended. See the documentation that came with the computer for more information about the port.

Some devices may not share the parallel port with the printer. With an external hard drive, or a network switchbox connected to the same USB or parallel port as the printer, the other device might be interfering. To connect and use the printer, disconnect the other device or use two ports on the computer. Add another parallel interface card, if necessary. Hewlett-Packard strongly recommends using an ECP parallel interface card. See the documentation that came with the computer for more information about installing an additional parallel interface card or resolving device conflicts.

Verify that the correct TWAIN source is selected. In the software, check the TWAIN source by selecting Select Scanner from the File menu.
NOTE: The User Guide contains more detailed troubleshooting information. CLICK HERE to view and download the HP LaserJet 3380 All-in-One User Guide (doc ID c00064666)
NOTE: CLICK HERE to view and download the HP LaserJet 3015, 3030 and 3380 All-in-One Fax Guide (doc ID c00064565)

Error Message Information Available in HP Guided Troubleshooting (HPGT)

For troubleshooting information including error messages and other topics, please see HP Guided Troubleshooting (HPGT) .
  1. Click here (www.hp.com/support/hpgt ) to go to the HPGT home page on the web.

  2. Select Printers and Multifunction .

  3. The list of MFP and AiO products that have HPGT content available will be displayed. Click on the link for your product.

  4. Select the desired topic from the list of choices.

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