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HP LaserJet 1010 and 1012 Series Printers - A Page Prints with the Error Unsupported Personality: PCL
ISSUE: An error page will print with the words " " in the upper left hand corner. The printers are host-based and do not support PCL printing; therefore, installing an alternate PCL5e or PCL6 printer driver will frequently generate this error condition.
NOTE: This error condition occurs by design when an attempt to print with a PCL5e or PCL6 printer driver occurs and is NOT a bug within the product software.
SOLUTION: Install the correct HP LaserJet Host-Based Printer Driver or the HP LaserJet printing system software for the product. These drivers are available for download from the HP web site. Click here to go to the HP web site drivers and downloads page.
NOTE: There are several programs (such as accounting, invoicing, court documentation applications) that are 16 bit (DOS) programs with a 32 bit (Windows) overlay. Due to the nature of these applications and the associated Windows overlay, the errors may continue with the correct printer drivers. These applications do not typically support a host-based output device, and as such would not be supported in these environments.