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HP LaserJet 3015, 3030, and 3380 Series Products - Receiving Faxes

Faxes can be received to the fax machine or directly to a computer. In general, incoming faxes to the device are automatically answered. However, if there are devices connected to the same telephone line as the device, how the HP LaserJet 3015, 3030, or 3380 series product answers incoming faxes must be changed.

For a quick overview on turning on the Receive to PC function, see the HP document Receiving Faxes to a Computer .

Receiving faxes

If the fax is connected to a telephone line that receives both fax and telephone calls, and fax tones are heard when the telephone is answered, the receiving process may be started in one of two ways:
  • Press Fax/Send on the control panel.

  • When any telephone connected to the line (an extension telephone) and fax tones are heard, the device should begin answering the call automatically. If not, press 1-2-3 in sequence on the telephone keypad (in tone-dialing mode only), listen for fax transmission sounds, and then hang up.
    NOTE: In order for the second method to work, the extension telephone setting must be set to YES .

Receive faxes when fax tones are heard

Turn the receive-to-PC setting in software on to receive faxes to a computer (see the device software Help). The receive-to-PC setting can be activated only from one computer. If for any reason that computer is no longer available, the following procedure may be used to turn the receive-to-PC setting off from the device control panel.

Turn off the receive-to-PC setting from the control panel

  1. Press the menu/enter button on the control panel.

  2. Use the < or > button to select Fax functions , and then press menu/enter .

  3. Use the < or > button to select Stop Recv to PC , and then press menu/enter .

    After the Stop Recv to PC setting is selected, any faxes that remain in the device memory are printed.
    NOTE: The receive-to-PC feature cannot be used on Macintosh systems, Microsoft Windows 95, or Microsoft Windows NT 4.0.

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Receive faxes to a computer

Complete the following to receive faxes to a computer:

  1. Use one of the following methods to open the HP Toolbox:
    • Double-click the HP Toolbox icon on the Microsoft Windows desktop.
    • Double-click the Status Client icon, located in the system tray, at the far right of the taskbar.
    • Click Start , Programs or All Programs , Hewlett-Packard , HP LaserJet (xxxx) product (where xxxx is the model number), hp toolbox and fax management for the hp LaserJet (xxxx) product from the Microsoft Windows desktop.
  2. Click the Fax tab in HP Toolbox.
  3. Click Receive faxes to this computer in the Fax Receive Mode section.
  4. Select Display a message when a fax is received to this computer to be notified when a fax is received to the computer, if desired.
  5. Click Apply .
NOTE: All faxes will be received to the computer until this feature is turned off. One computer at a time can be setup to receive faxes.

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Setting the answer mode

Depending on the situation, the device answer mode can be set to Automatic or Manual . The factory-set default is Automatic .
  • Automatic : In this answer mode, the device answers incoming calls after a specified number of rings or upon recognition of special fax tones.

  • Manual : In this answer mode, the device never answers calls. The fax-receiving process must be start by pressing fax/send on the control panel or by picking up a telephone that is connected to that line and dialing 1-2-3 (in tone-dial mode only).

NOTE: Although most users leave the answer mode set to Automatic, voice callers who dial the fax telephone number will hear fax tones if the telephone is not answered, or if they do not hang up by the specified number of rings-to-answer. Use the Manual setting to prevent voice callers from hearing these tones.

Enabling an extension phone

Perform the following steps to enable the use of an extension phone to remotely initiate fax reception:
  1. Press the menu/enter button on the control panel.

  2. Press the < or > button to select Fax setup , and then press menu/enter .

  3. Press the < or > button to select Fax Recv. setup , and then press menu/enter .

  4. Press the menu/enter button to select Extension Phone .

  5. Press the < or > button to select On , and then press menu/enter .

Set the answer mode

Perform the following to set or change the answer mode:
  1. Press the menu/enter button on the control panel.

  2. Press the < or > button to select Fax setup , and then press menu/enter .

  3. Press the < or > button to select Fax Recv. setup , and then press menu/enter .

  4. Press the menu/enter button to select Answer mode .

  5. Press the < or > button to select Automatic or Manual , and then press menu/enter .

    The control panel display shows the answer mode that was specified.

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Changing ring patterns for call answering

Ring-pattern, or distinctive-ring service, is available through some local telephone companies. The service allows you to have more than one telephone number on a single line. Each telephone number has a unique ring pattern, so that you can answer voice calls and the device can answer fax calls.

If the telephone line has an associated ring-pattern service from the telephone company, the device must be set to answer to the correct ring pattern. Not all regions/countries support unique ring patterns. Contact the telephone company to determine if the service is available in a particular region/country.
NOTE: If a distinctive-ring service is not associated with the telephone line and the ring-pattern settings are changed to something other than the default, All Rings , the device may not be able to receive faxes.
The available settings are as follows:
  • All Rings : The device answers any calls on the telephone line.
  • Single : The device answers any calls that product a single-ring pattern.
  • Double : The device answers any calls that produce a double-ring pattern.
  • Triple : The device answers any calls that produce a triple-ring pattern.
  • Double and Triple : the device answers any calls that produce a double-ring or triple-ring pattern.

Change ring patterns for call answering

Perform the following to change the ring patterns for call answering.
  1. Press the menu/enter button on the control panel.

  2. Press the < or > button to select Fax setup , and then press menu/enter .

  3. Press the < or > button to select Fax Recv. setup , and then press menu/enter .

  4. Press the < or > button to select Answer Ring Type , and then press menu/enter .

  5. Press the < or > button to select the desired ring pattern, and then press menu/enter .

  6. After the device installation is complete, send a test fax from another fax to the unit to verify that the ring-pattern service is working correctly.

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Changing the rings-to-answer setting

When the answer mode is set to Automatic , the device rings-to-answer setting determines the number of times the telephone rings before the device answers an incoming call.

If the device is connected to a line that receives both fax and voice calls (a shared line) and that also uses an answering machine, the rings-to-answer setting may need to be adjusted. The number of rings-to-answer for the device must be grater than the rings-to-answer on the answering machine. This allows the answering machine to answer the incoming call and record a message if it is a voice call. When the answer machine answers the call, the device listens to the call and automatically answers if it detects fax tones.

The default setting for rings-to-answer is five for the United States and Canada, and two for other countries/regions.

Using the rings-to-answer setting

Use the following table to determine the number of rings-to-answer to use:
Type of telephone line
Recommended rings-to-answer setting
Dedicated fax line (receiving only fax calls)
Set to a number of rings within the range displayed on the control panel. (The minimum and maximum number of rings allowed varies by country/region.)
One line with two separate numbers and a ring-pattern service.
One or two rings. (If an answering machine or computer voice-mail for the other telephone number are attached to the line, the device should be set to a greater number of rings than the answering system.)
Shared line (receiving both fax and voice calls) with only an attached telephone.
Five rings or more.
Shared line (receiving both fax and voice calls) with an attached answering machine or computer voice-mail.
Two rings more than the answering machine or computer voice-mail.

Set the number of rings-to-answer

Perform the following to set or change the number of rings-to-answer:
  1. Press the menu/enter button on the control panel.

  2. Press the < or > button to select Fax setup , and then press menu/enter .

  3. Press the < or > button to select Fax Recv. setup , and then press menu/enter .

  4. Press the < or > button to select Rings to answer , and then press menu/enter .

  5. Use the alphanumeric buttons to enter the number of rings-to-answer, and then press menu/enter .

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Changing auto-reduction settings for incoming faxes

If the fit-to-page option is turned on, the device automatically reduces long faxes up to 75 percent to fit the information on the default paper size (for example, the fax is reduced from legal to letter size). If the fit-to-page option is turned off, long faxes print at full size on multiple pages. The factory-set default for incoming fax auto-reduction is on.

If the stamp-received faxes option is turned on, it may be necessary to turn on auto-reduction. This reduces the size of the incoming faxes slightly, and prevents the page-stamp from forcing a fax onto two pages.
NOTE: The paper-size setting should match the size of the paper that is loaded in the media input tray.

Change auto-reduction for incoming faxes

  1. Press the menu/enter button on the control panel.

  2. Press the < or > button to select Fax setup , and then press menu/enter .

  3. Press the < or > button to select Fax Recv. setup , and then press menu/enter .

  4. Press the < or > button to select Fit to page , and then press menu/enter .

  5. Press the < or > button to select On or Off , and then press menu/enter to save the selection.

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Blocking or unblocking fax numbers

A maximum of 30 fax numbers from specific people or businesses can be blocked using the control panel. When a fax number is blocked and a fax is sent to the unit from that blocked number, the control panel display indicates that the number is blocked, the fax does not print, and the fax is not saved in memory. Faxes from blocked numbers appear in the fax activity log with a "discarded" designation. Fax numbers can be unblocked individually or all at once.

Block or unblock a fax number

Perform the following steps to block or unblock a fax number by using the control panel.
  1. Press the menu/enter button on the control panel.

  2. Press the < or > button to select Fax setup , and then press menu/enter .

  3. Press the < or > button to select Fax Recv. setup , and then press menu/enter .

  4. Press the < or > button to select Block faxes , and then press menu/enter .

  5. Do one of the following:
    • Block a fax number: Press the < or > button to select Add Enter , and then press menu/enter . Enter the fax number exactly as it appears in the header (including spaces), and then press menu/enter . Enter a name for the blocked number, and then press menu/enter .

    • Unblock a single fax number: Press the < or > button to select Delete entry , and then press menu/enter . Use the < or > to select the fax number to be deleted, and then press menu/enter to confirm the deletions.

    • Unblock all fax numbers: Press the < or > button to select Clear all , and then press menu/enter . Press menu/enter again to confirm deletions.

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Changing the sound-volume settings

Control the volume of the fax sounds from the device control panel. Changes can be made to the following sounds:
  • The fax sounds that are associated with incoming and outgoing faxes.
  • The ring for incoming faxes.

The factory-set default for the fax-sounds volume is Soft .

Change the fax-sounds (line-monitor) volume (HP LaserJet 3015 all-in-one)

Complete the following steps to change the fax-sound volume on the HP LaserJet 3015 all-in-one.
  1. Press the menu/enter button on the control panel.

  2. Press the < or > button to select Common Settings , and then press menu/enter .

  3. Press the < or > button to select Volume Settings , and then press menu/enter .

  4. Press the < or > button to select PhoneLine Volume , and then press menu/enter .

  5. Press the < or > button to select Off , Soft , Medium , or Loud .

  6. Press the menu/enter button to save the selection.

Change the fax-sounds (line-monitor) volume (HP LaserJet 3030 all-in-one or HP LaserJet 3380 all-in-one)

Complete the following steps to change the fax-sound volume on the HP LaserJet 3030 all-in-one or the HP LaserJet 3380 all-in-one.
  1. Press volume on the control panel.

  2. Press the < or > button to select Off , Soft , Medium , or Loud .

  3. Press menu/enter on the control panel to save the selection.

Change the ring volume

When the device is initially receiving a call, a ring alert is audible. The ring duration length is based on the local telephone company ring-pattern length. The factory-set default for the ring-volume is Soft.
  1. Press the menu/enter button on the control panel.

  2. Press the < or > button to select Common Settings , and then press menu/enter .

  3. Press the < or > button to select Volume Settings , and then press menu/enter .

  4. Press the < or > button to select Ring volume , and then press menu/enter .

  5. Press the < or > button to select Off , Soft , Medium , or Loud .

  6. Press the menu/enter button to save the selection.

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Changing the detect-dial-tone setting

Normally, the device begins dialing a fax number immediately. If the device is on the same line as a telephone, turn on the detect-dial-tone setting. This prevents the device from sending a fax while someone is on the telephone.

The factory-set default for detect dial tone is On for France and Hungary, and Off for all other regions/countries.

Change the detect-dial-tone setting

  1. Press the menu/enter button.

  2. Press the < or > button to select Fax setup , and then press menu/enter .

  3. Press > once to select Fax send setup , and then press menu/enter .

  4. Press the < or > button to select Detect dial tone , and then press menu/enter .

  5. Press the < or > button to select On or Off , and then press menu/enter .

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Change fax receive settings through HP Toolbox

Use the Receive Settings page in the HP Toolbox to configure the fax receive settings for the device.
NOTE: The changes made to the fax receive settings in the HP Toolbox will apply to all future fax send jobs.

Complete the following to change the fax Receive Settings through the HP Toolbox.

  1. Use one of the following methods to open the HP Toolbox:
    • Double-click the HP Toolbox icon on the Microsoft Windows desktop.
    • Double-click the Status Client icon, located in the system tray, at the far right of the taskbar.
    • Click Start , Programs or All Programs , Hewlett-Packard , HP LaserJet (xxxx) product (where xxxx is the model number), hp toolbox and fax management for the hp LaserJet (xxxx) product from the Microsoft Windows desktop.
  2. Click Device Settings .
  3. Click the Fax Settings tab, and then click Receive Settings .
  4. The following options can be modified on the Receive Settings page:
    • Answer Mode:
      • Automatic
      • Rings to Answer (available only if Automatic is selected)
      • Answer Ring Pattern (available only if Automatic is selected)
      • Manual
    • Receive Options:
      • Extension Phone
      • Fit To Page
      • Silence Detection
      • Stamp Received Faxes
  5. Click to save the changes made on these pages.

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