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HP LaserJet 3015, 3030, and 3380 Series Products - Receiving Faxes
Faxes can be received to the fax machine or directly to a computer. In general, incoming faxes to the device are automatically answered. However, if there are devices connected to the same telephone line as the device, how the HP LaserJet 3015, 3030, or 3380 series product answers incoming faxes must be changed.
For a quick overview on turning on the Receive to PC function, see the HP document Receiving Faxes to a Computer .
If the fax is connected to a telephone line that receives both fax and telephone calls, and fax tones are heard when the telephone is answered, the receiving process may be started in one of two ways:
Receive faxes when fax tones are heard
Turn the receive-to-PC setting in software on to receive faxes to a computer (see the device software Help). The receive-to-PC setting can be activated only from one computer. If for any reason that computer is no longer available, the following procedure may be used to turn the receive-to-PC setting off from the device control panel.
Turn off the receive-to-PC setting from the control panel
Receive faxes to a computer
Complete the following to receive faxes to a computer:
NOTE: All faxes will be received to the computer until this feature is turned off. One computer at a time can be setup to receive faxes.
Setting the answer mode
Depending on the situation, the device answer mode can be set to Automatic or Manual . The factory-set default is Automatic .
NOTE: Although most users leave the answer mode set to Automatic, voice callers who dial the fax telephone number will hear fax tones if the telephone is not answered, or if they do not hang up by the specified number of rings-to-answer. Use the Manual setting to prevent voice callers from hearing these tones.
Enabling an extension phone
Perform the following steps to enable the use of an extension phone to remotely initiate fax reception:
Set the answer mode
Perform the following to set or change the answer mode:
Changing ring patterns for call answering
Ring-pattern, or distinctive-ring service, is available through some local telephone companies. The service allows you to have more than one telephone number on a single line. Each telephone number has a unique ring pattern, so that you can answer voice calls and the device can answer fax calls.
If the telephone line has an associated ring-pattern service from the telephone company, the device must be set to answer to the correct ring pattern. Not all regions/countries support unique ring patterns. Contact the telephone company to determine if the service is available in a particular region/country.
NOTE: If a distinctive-ring service is not associated with the telephone line and the ring-pattern settings are changed to something other than the default, All Rings , the device may not be able to receive faxes.
The available settings are as follows:
Change ring patterns for call answering
Perform the following to change the ring patterns for call answering.
Changing the rings-to-answer setting
When the answer mode is set to Automatic , the device rings-to-answer setting determines the number of times the telephone rings before the device answers an incoming call.
If the device is connected to a line that receives both fax and voice calls (a shared line) and that also uses an answering machine, the rings-to-answer setting may need to be adjusted. The number of rings-to-answer for the device must be grater than the rings-to-answer on the answering machine. This allows the answering machine to answer the incoming call and record a message if it is a voice call. When the answer machine answers the call, the device listens to the call and automatically answers if it detects fax tones.
The default setting for rings-to-answer is five for the United States and Canada, and two for other countries/regions.
Using the rings-to-answer setting
Use the following table to determine the number of rings-to-answer to use:
Set the number of rings-to-answer
Perform the following to set or change the number of rings-to-answer:
Changing auto-reduction settings for incoming faxes
If the fit-to-page option is turned on, the device automatically reduces long faxes up to 75 percent to fit the information on the default paper size (for example, the fax is reduced from legal to letter size). If the fit-to-page option is turned off, long faxes print at full size on multiple pages. The factory-set default for incoming fax auto-reduction is on.
If the stamp-received faxes option is turned on, it may be necessary to turn on auto-reduction. This reduces the size of the incoming faxes slightly, and prevents the page-stamp from forcing a fax onto two pages.
NOTE: The paper-size setting should match the size of the paper that is loaded in the media input tray.
Change auto-reduction for incoming faxes
Blocking or unblocking fax numbers
A maximum of 30 fax numbers from specific people or businesses can be blocked using the control panel. When a fax number is blocked and a fax is sent to the unit from that blocked number, the control panel display indicates that the number is blocked, the fax does not print, and the fax is not saved in memory. Faxes from blocked numbers appear in the fax activity log with a "discarded" designation. Fax numbers can be unblocked individually or all at once.
Block or unblock a fax number
Perform the following steps to block or unblock a fax number by using the control panel.
Changing the sound-volume settings
Control the volume of the fax sounds from the device control panel. Changes can be made to the following sounds:
The factory-set default for the fax-sounds volume is Soft .
Change the fax-sounds (line-monitor) volume (HP LaserJet 3015 all-in-one)
Complete the following steps to change the fax-sound volume on the HP LaserJet 3015 all-in-one.
Change the fax-sounds (line-monitor) volume (HP LaserJet 3030 all-in-one or HP LaserJet 3380 all-in-one)
Complete the following steps to change the fax-sound volume on the HP LaserJet 3030 all-in-one or the HP LaserJet 3380 all-in-one.
Change the ring volume
When the device is initially receiving a call, a ring alert is audible. The ring duration length is based on the local telephone company ring-pattern length. The factory-set default for the ring-volume is Soft.
Changing the detect-dial-tone setting
Normally, the device begins dialing a fax number immediately. If the device is on the same line as a telephone, turn on the detect-dial-tone setting. This prevents the device from sending a fax while someone is on the telephone.
The factory-set default for detect dial tone is On for France and Hungary, and Off for all other regions/countries.
Change the detect-dial-tone setting
Change fax receive settings through HP Toolbox
Use the Receive Settings page in the HP Toolbox to configure the fax receive settings for the device.
NOTE: The changes made to the fax receive settings in the HP Toolbox will apply to all future fax send jobs.
Complete the following to change the fax Receive Settings through the HP Toolbox.