Print | Rate this content

HP Color LaserJet 2550 Series Printer - Control Panel Light Messages

Print Configuration Page with Event Log

Black print cartridge is low

Cyan print cartridge is low

Magenta print cartridge is low

Yellow print cartridge is low

Imaging drum is low

Black print cartridge is empty or missing (Error 40208)

Black e-label reader is faulty (Error 10000)

Cyan print cartridge is empty or missing (Error 40207)

Cyan e-label reader is faulty (Error 10001)

Magenta print cartridge is empty or missing (Error 40206)

Magenta e-label reader is faulty (Error 10002)

Yellow print cartridge is empty or missing (Error 40205)

Yellow e-label reader is faulty (Error 10003)

Print cartridges are empty or missing

Imaging drum is empty or missing (Error 40204)

Imaging drum e-label reader is faulty (Error 10004)

Black print cartridge is non-HP (Error 10300)

Black print cartridge is cloned (Error 10310)

Black print cartridge is unauthorized (Error 10320)

Cyan print cartridge is non-HP (Error 10301)

Cyan print cartridge is cloned (Error 10311)

Cyan print cartridge is unauthorized (Error 10321)

Magenta print cartridge is non-HP (Error 10302)

Magenta print cartridge is cloned (Error 10312)

Magenta print cartridge is unauthorized (Error 10322)

Yellow print cartridge is non-HP (Error 10303)

Yellow print cartridge is cloned (Error 10313)

Yellow print cartridge is unauthorized (Error 10323)

Imaging drum is non-HP (Error 10304)

Imaging drum is cloned (Error 10314)

Printer Status lights

Startup state

Ready

Receiving data

Media jam (Error 40022)

Misfed media (Error 40119)

Fuser is missing or incorrectly installed (Error 50014)

Top cover open (Error 40021)

Attention light messages

Manual feed (Error 41103)

Memory out (Error 30016)

Page punt (Error 30017)

Unexpected paper size (Error 30033)

Invalid personality (Error 35031)

Beam detect malfunction (Error 50012)

Accessory error light message

DIMM slot error (Error 53.x1.zz)

Scanner error (Error 50005)

Fan motor error (Error 50006)

Formatter communication error (Error 50007)

DC controller is faulty (Error 50021)

Low fuser temperature (Error 50008)

Slow fuser temperature (Error 50009)

High fuser temperature (Error 50010)

Fuser drive circuit error (Error 50015)

Fuser motor (Error 50019)

Developer motor (Error 50023)

Main motor (Error 50024)

Bad top of page sensor (Error 50020)

Top of page sensor (Error 50031)

T2 clutch error (Error 50022)

Carousel motor (Error 50025)

Additional Error messages

Yellow density out of range (Error 50026)

Magenta density out of range (Error 50027)

Cyan density out of range (Error 50028)

Black density out of range (Error 50029)

Density sensor (Error 50030)

Firmware fatal error (Error 79.****)

Firmware assert error (Error 10.<line number>)

NOTE: For non-error status messages, see Supplies Status lights and Printer Status lights.
Each error message is listed in the following tables with possible causes and steps to resolve the identified errors. Use the HP LaserJet Toolbox to view animations of the light patterns and to see their messages.

Figure 1: Control panel

Control Panel features (callouts)
Callout number
Description
1
Supplies status lights and buttons
2
Black print-cartridge light
3
Cyan print-cartridge light
4
Magenta print-cartridge light
5
Yellow print-cartridge light
6
ROTATE CAROUSEL button
7
Imaging drum light
8
Printer status lights and buttons
9
CANCEL JOB button
10
Attention light (amber)
11
Ready light (green)
12
Go light and GO button (both green)
Control Panel Lights legend
Light symbol
Meaning of symbol
Light Off
Light On
Light Blinking

Lights and buttons

The printer contains five lights and one button to indicate and control the status of the print cartridges and the imaging drum.

Black, cyan, magenta, and yellow supplies status lights

These lights indicate when a print cartridge is low (the light is on), or empty or missing (the light blinks). The lights also indicate when a non-HP print cartridge is installed (the light blinks and then the Attention light is on).

Rotate Carousel button

When the top cover is closed, pressing (ROTATE CAROUSEL) rotates the print-cartridge carousel to bring the next print cartridge into the top position. The light for the print cartridge that is approaching the top position blinks quickly two or three times.

Imaging Drum light

This light indicates when the imaging drum is low (light is on), or empty or missing (light blinks). The light also indicates when a non-HP imaging drum is installed (the light blinks and the Attention light is on).

Cancel Job button

  • When the Ready light is blinking, pressing (CANCEL JOB) cancels the current job.

  • When the printer is not experiencing an error, pressing (GO) and (CANCEL JOB) simultaneously prints a Configuration page and a Supplies Status page. (If an HP Jetdirect print server is installed, an HP Jetdirect page also prints.)

  • When a Supplies Status light is blinking and the Attention light is on (indicating that a non-HP supplies has been installed), press (CANCEL JOB) allows the product to continue printing.

CAUTION: An indication may not be received when a non-HP supply is empty. If printing continues after the supply is empty, damage to the printer can occur. See the Hewlett-Packard Limited Warranty Statement in the electronic User Guide.

Attention light

Generally, the Attention light blinks when the printer is out of paper, when a jam has occurred, or when other problems that need attention occur. The Attention light is on and one of the Supplies Status lights is blinking the first time a non-HP supply is installed.

Ready light

The Ready light is on when the printer is ready to print (experiencing no errors that prevent printing) and blinks when it is receiving data to be printed.

Go light and Go button

  • When the Go light is on and the Attention light is blinking, pressing (GO) continues the print job after print media is loaded for a manual feed job, or it clears some errors that have occurred.

  • When the Go light is blinking, the top cover has been opened and then closed, or the (ROTATE CAROUSEL) button has been pressed. Pressing (GO) returns the printer to the Ready state. If (GO) is not pressed, the printer returns to the Ready state on its own.

  • When the Go light is off, pressing (GO) prints a Demo page. Pressing (GO) and (CANCEL JOB) simultaneously prints a Configuration page and a Supplies Status page. (If an HP Jetdirect print server is installed, an HP Jetdirect page also prints.)

Print Configuration Page with Event Log

The Configuration page lists current settings and properties of the printer. A configuration page can be printed from the printer or the HP Toolbox.

To print the Configuration page from the printer, briefly press (GO) and (CANCEL JOB) simultaneously. (The Supplies Status page is also printed. If HP Jetdirect print server is installed, the HP Jetdirect page that lists the HP Jetdirect information is also printed.)

top

Supplies Status lights

This section describes the meaning of the patterns for the lights in the Supplies Status area. Information about supplies also appears in the HP LaserJet Toolbox.

Black print cartridge is low

Light pattern

Description

The black print-cartridge is low and the black print-cartridge light is on.

Action

  1. The printer continues to print without any action required until the print cartridge is empty.

  2. Order a new print cartridge.

top

Cyan print cartridge is low

Light pattern

Description

The cyan print-cartridge is low and the cyan print-cartridge light is on.

Action

  1. The printer continues to print without any action required until the print cartridge is empty.

  2. Order a new print cartridge.

top

Magenta print cartridge is low

Light pattern

Description

The magenta print-cartridge is low and the magenta print-cartridge light is on.

Action

  1. The printer continues to print without any action required until the print cartridge is empty.

  2. Order a new print cartridge.

top

Yellow print cartridge is low

Light pattern

Description

The yellow print-cartridge is low and the yellow print-cartridge light is on.

Action

  1. The printer continues to print without any action required until the print cartridge is empty.

  2. Order a new print cartridge.

top

Imaging drum is low

Light pattern

Description

The imaging drum is low and the imaging-drum light is on.

Action

  1. The printer continues to print without any action required until the imaging drum fails.

  2. Order a new imaging drum.

top

Black print cartridge is empty or missing (Error 40208)

Light pattern

Description

The black print cartridge is empty or missing. The black-print-cartridge light is blinking, and then printer stops printing. An error 40208 is written to the event log. The printer cannot detect the print cartridge correctly.

Action

  1. Reinsert or replace the print cartridge.

  2. If the print-cartridge light is still blinking but the Attention light is not on, turn the printer off, and then back on.

  3. If the problem continues, contact HP Customer Care at http://www.hp.com/support/clj2550 or see the flyer that came in the printer box for other contact information.

top

Black e-label reader is faulty (Error 10000)

Light pattern

Description

The black-print-cartridge light is blinking, and then printer stops printing. An error 10000 is written to the event log. The black print-cartridge e-label reader is faulty and the printer cannot detect the print cartridge correctly.

Action

  1. Reinsert or replace the print cartridge.

  2. If the print-cartridge light is still blinking but the Attention light is not on, turn the printer off, and then back on.

  3. If the problem continues, contact HP Customer Care at http://www.hp.com/support/clj2550 or see the flyer that came in the printer box for other contact information.

top

Cyan print cartridge is empty or missing (Error 40207)

Light pattern

Description

The cyan print cartridge is empty or missing. The cyan-print-cartridge light is blinking, and then printer stops printing. An error 40207 is written to the event log. The printer cannot detect the print cartridge correctly.

Action

  1. Reinsert or replace the print cartridge.

  2. If the print-cartridge light is still blinking but the Attention light is not on, turn the printer off, and then back on.

  3. If the problem continues, contact HP Customer Care at http://www.hp.com/support/clj2550 or see the flyer that came in the printer box for other contact information.

top

Cyan e-label reader is faulty (Error 10001)

Light pattern

Description

The cyan-print-cartridge light is blinking, and then printer stops printing. An error 10001 is written to the event log. The cyan print-cartridge e-label reader is faulty and the printer cannot detect the print cartridge correctly.

Action

  1. Reinsert or replace the print cartridge.

  2. If the print-cartridge light is still blinking but the Attention light is not on, turn the printer off, and then back on.

  3. If the problem continues, contact HP Customer Care at http://www.hp.com/support/clj2550 or see the flyer that came in the printer box for other contact information.

top

Magenta print cartridge is empty or missing (Error 40206)

Light pattern

Description

The magenta print cartridge is empty or missing. The magenta-print-cartridge light is blinking, and then printer stops printing. An error 40206 is written to the event log. The printer cannot detect the print cartridge correctly.

Action

  1. Reinsert or replace the print cartridge.

  2. If the print-cartridge light is still blinking but the Attention light is not on, turn the printer off, and then back on.

  3. If the problem continues, contact HP Customer Care at http://www.hp.com/support/clj2550 or see the flyer that came in the printer box for other contact information.

top

Magenta e-label reader is faulty (Error 10002)

Light pattern

Description

The magenta-print-cartridge light is blinking, and then printer stops printing. An error 10002 is written to the event log. The magenta print-cartridge e-label reader is faulty and the printer cannot detect the print cartridge correctly.

Action

  1. Reinsert or replace the print cartridge.

  2. If the print-cartridge light is still blinking but the Attention light is not on, turn the printer off, and then back on.

  3. If the problem continues, contact HP Customer Care at http://www.hp.com/support/clj2550 or see the flyer that came in the printer box for other contact information.

top

Yellow print cartridge is empty or missing (Error 40205)

Light pattern

Description

The yellow print cartridge is empty or missing. The yellow-print-cartridge light is blinking, and then printer stops printing. An error 40205 is written to the event log. The printer cannot detect the print cartridge correctly.

Action

  1. Reinsert or replace the print cartridge.

  2. If the print-cartridge light is still blinking but the Attention light is not on, turn the printer off, and then back on.

  3. If the problem continues, contact HP Customer Care at http://www.hp.com/support/clj2550 or see the flyer that came in the printer box for other contact information.

top

Yellow e-label reader is faulty (Error 10003)

Light pattern

Description

The yellow-print-cartridge light is blinking, and then printer stops printing. An error 10003 is written to the event log. The yellow print-cartridge e-label reader is faulty and the printer cannot detect the print cartridge correctly.

Action

  1. Reinsert or replace the print cartridge.

  2. If the print-cartridge light is still blinking but the Attention light is not on, turn the printer off, and then back on.

  3. If the problem continues, contact HP Customer Care at http://www.hp.com/support/clj2550 or see the flyer that came in the printer box for other contact information.

top

Print cartridges are empty or missing

Light pattern

Description

The four print-cartridge lights are blinking, and the printer stops printing. The print cartridges are empty or missing. The printer cannot detect the print cartridges correctly.

Action

  1. Replace any non-HP print cartridges with HP print cartridges.

  2. Reinsert or replace the print cartridges.

  3. If the print-cartridge lights are still blinking, but the Attention light is not on, turn the printer off and then back on.

  4. If the problem persists, repeat Steps 1 through 3 with another set of print cartridges.

  5. If the problem continues, contact HP Customer Care at http://www.hp.com/support/clj2550 or see the flyer that came in the printer box for other contact information.

top

Imaging drum is empty or missing (Error 40204)

Light pattern

Description

The imaging drum is empty or missing. The imaging drum light is blinking, and then printer stops printing. An error 40204 is written to the event log. The printer cannot detect the imaging drum correctly.

Action

  1. Reinsert or replace the imaging drum.

  2. If the imaging drum light is still blinking but the Attention light is not on, turn the printer off, and then back on.

  3. Repeat Steps 1 and 2 with a new imaging drum.

  4. If the problem continues, contact HP Customer Care at http://www.hp.com/support/clj2550 or see the flyer that came in the printer box for other contact information.

top

Imaging drum e-label reader is faulty (Error 10004)

Light pattern

Description

The imaging drum light is blinking, and then printer stops printing. An error 10004 is written to the event log. The imaging drum e-label reader is faulty and the printer cannot detect the imaging drum correctly.

Action

  1. Reinsert or replace the imaging drum.

  2. If the imaging drum light is still blinking but the Attention light is not on, turn the printer off, and then back on.

  3. Repeat Steps 1 and 2 with a new imaging drum.

  4. If the problem continues, contact HP Customer Care at http://www.hp.com/support/clj2550 or see the flyer that came in the printer box for other contact information.

top

Black print cartridge is non-HP (Error 10300)

Light pattern

Description

The black-print-cartridge light is blinking, the Attention light is on, and the printer stops printing. An Error 10300 is written to the event log. The black print cartridge is a non-HP print cartridge.
NOTE: Although HP supports customer choice, HP cannot guarantee the quality or the reliability of non-HP supplies. Service or repairs required as a result of using a non-HP supply are not covered under the printer warranty.

Action

Press the (CANCEL JOB) button to continue printing with the non-HP print cartridge.

To ensure full availability and/or accuracy of printing features (such as remaining supply status), use genuine HP supplies. If you believe you purchased a genuine HP supply, go to www.hp.com/go/anticounterfeit .

top

Black print cartridge is cloned (Error 10310)

Light pattern

Description

The black-print-cartridge light is blinking, the Attention light is on, and the printer stops printing. An Error 10310 is written to the event log. The black print cartridge is a cloned print cartridge.
NOTE: Although HP supports customer choice, HP cannot guarantee the quality or the reliability of non-HP supplies. Service or repairs required as a result of using a non-HP supply are not covered under the printer warranty.

Action

Press the (CANCEL JOB) button to continue printing with the non-HP print cartridge.

To ensure full availability and/or accuracy of printing features (such as remaining supply status), use genuine HP supplies. If you believe you purchased a genuine HP supply, go to www.hp.com/go/anticounterfeit .

top

Black print cartridge is unauthorized (Error 10320)

Light pattern

Description

The black-print-cartridge light is blinking, the Attention light is on, and the printer stops printing. An Error 10320 is written to the event log. The black print cartridge is an unauthorized print cartridge.
NOTE: Although HP supports customer choice, HP cannot guarantee the quality or the reliability of non-HP supplies. Service or repairs required as a result of using a non-HP supply are not covered under the printer warranty.

Action

Press the (CANCEL JOB) button to continue printing with the non-HP print cartridge.

To ensure full availability and/or accuracy of printing features (such as remaining supply status), use genuine HP supplies. If you believe you purchased a genuine HP supply, go to www.hp.com/go/anticounterfeit .

top

Cyan print cartridge is non-HP (Error 10301)

Light pattern

Description

The cyan-print-cartridge light is blinking, the Attention light is on, and the printer stops printing. An Error 10301 is written to the event log. The cyan print cartridge is a non-HP print cartridge.
NOTE: Although HP supports customer choice, HP cannot guarantee the quality or the reliability of non-HP supplies. Service or repairs required as a result of using a non-HP supply are not covered under the printer warranty.

Action

Press the (CANCEL JOB) button to continue printing with the non-HP print cartridge.

To ensure full availability and/or accuracy of printing features (such as remaining supply status), use genuine HP supplies. If you believe you purchased a genuine HP supply, go to www.hp.com/go/anticounterfeit .

top

Cyan print cartridge is cloned (Error 10311)

Light pattern

Description

The cyan-print-cartridge light is blinking, the Attention light is on, and the printer stops printing. An Error 10311 is written to the event log. The cyan print cartridge is a cloned print cartridge.
NOTE: Although HP supports customer choice, HP cannot guarantee the quality or the reliability of non-HP supplies. Service or repairs required as a result of using a non-HP supply are not covered under the printer warranty.

Action

Press the (CANCEL JOB) button to continue printing with the non-HP print cartridge.

To ensure full availability and/or accuracy of printing features (such as remaining supply status), use genuine HP supplies. If you believe you purchased a genuine HP supply, go to www.hp.com/go/anticounterfeit .

top

Cyan print cartridge is unauthorized (Error 10321)

Light pattern

Description

The cyan-print-cartridge light is blinking, the Attention light is on, and the printer stops printing. An Error 10321 is written to the event log. The cyan print cartridge is an unauthorized print cartridge.
NOTE: Although HP supports customer choice, HP cannot guarantee the quality or the reliability of non-HP supplies. Service or repairs required as a result of using a non-HP supply are not covered under the printer warranty.

Action

Press the (CANCEL JOB) button to continue printing with the non-HP print cartridge.

To ensure full availability and/or accuracy of printing features (such as remaining supply status), use genuine HP supplies. If you believe you purchased a genuine HP supply, go to www.hp.com/go/anticounterfeit .

top

Magenta print cartridge is non-HP (Error 10302)

Light pattern

Description

The magenta-print-cartridge light is blinking, the Attention light is on, and the printer stops printing. An Error 10302 is written to the event log. The magenta print cartridge is a non-HP print cartridge.
NOTE: Although HP supports customer choice, HP cannot guarantee the quality or the reliability of non-HP supplies. Service or repairs required as a result of using a non-HP supply are not covered under the printer warranty.

Action

Press the (CANCEL JOB) button to continue printing with the non-HP print cartridge.

To ensure full availability and/or accuracy of printing features (such as remaining supply status), use genuine HP supplies. If you believe you purchased a genuine HP supply, go to www.hp.com/go/anticounterfeit .

top

Magenta print cartridge is cloned (Error 10312)

Light pattern

Description

The magenta-print-cartridge light is blinking, the Attention light is on, and the printer stops printing. An Error 10312 is written to the event log. The magenta print cartridge is a cloned print cartridge.
NOTE: Although HP supports customer choice, HP cannot guarantee the quality or the reliability of non-HP supplies. Service or repairs required as a result of using a non-HP supply are not covered under the printer warranty.

Action

Press the (CANCEL JOB) button to continue printing with the non-HP print cartridge.

To ensure full availability and/or accuracy of printing features (such as remaining supply status), use genuine HP supplies. If you believe you purchased a genuine HP supply, go to www.hp.com/go/anticounterfeit .

top

Magenta print cartridge is unauthorized (Error 10322)

Light pattern

Description

The magenta-print-cartridge light is blinking, the Attention light is on, and the printer stops printing. An Error 10322 is written to the event log. The magenta print cartridge is an unauthorized print cartridge.
NOTE: Although HP supports customer choice, HP cannot guarantee the quality or the reliability of non-HP supplies. Service or repairs required as a result of using a non-HP supply are not covered under the printer warranty.

Action

Press the (CANCEL JOB) button to continue printing with the non-HP print cartridge.

To ensure full availability and/or accuracy of printing features (such as remaining supply status), use genuine HP supplies. If you believe you purchased a genuine HP supply, go to www.hp.com/go/anticounterfeit .

top

Yellow print cartridge is non-HP (Error 10303)

Light pattern

Description

The yellow-print-cartridge light is blinking, the Attention light is on, and the printer stops printing. An Error 10303 is written to the event log. The yellow print cartridge is a non-HP print cartridge.
NOTE: Although HP supports customer choice, HP cannot guarantee the quality or the reliability of non-HP supplies. Service or repairs required as a result of using a non-HP supply are not covered under the printer warranty.

Action

Press the (CANCEL JOB) button to continue printing with the non-HP print cartridge.

To ensure full availability and/or accuracy of printing features (such as remaining supply status), use genuine HP supplies. If you believe you purchased a genuine HP supply, go to www.hp.com/go/anticounterfeit .

top

Yellow print cartridge is cloned (Error 10313)

Light pattern

Description

The magenta-print-cartridge light is blinking, the Attention light is on, and the printer stops printing. An Error 10313 is written to the event log. The magenta print cartridge is a cloned print cartridge.
NOTE: Although HP supports customer choice, HP cannot guarantee the quality or the reliability of non-HP supplies. Service or repairs required as a result of using a non-HP supply are not covered under the printer warranty.

Action

Press the (CANCEL JOB) button to continue printing with the non-HP print cartridge.

To ensure full availability and/or accuracy of printing features (such as remaining supply status), use genuine HP supplies. If you believe you purchased a genuine HP supply, go to www.hp.com/go/anticounterfeit .

top

Yellow print cartridge is unauthorized (Error 10323)

Light pattern

Description

The yellow-print-cartridge light is blinking, the Attention light is on, and the printer stops printing. An Error 10323 is written to the event log. The yellow print cartridge is an unauthorized print cartridge.
NOTE: Although HP supports customer choice, HP cannot guarantee the quality or the reliability of non-HP supplies. Service or repairs required as a result of using a non-HP supply are not covered under the printer warranty.

Action

Press the (CANCEL JOB) button to continue printing with the non-HP print cartridge.

To ensure full availability and/or accuracy of printing features (such as remaining supply status), use genuine HP supplies. If you believe you purchased a genuine HP supply, go to www.hp.com/go/anticounterfeit .

top

Imaging drum is non-HP (Error 10304)

Light pattern

Description

The imaging-drum light is blinking, the Attention light is on, and the printer stops printing. An Error 10304 is written to the event log. The imaging drum is a non-HP imaging drum.
NOTE: Although HP supports customer choice, HP cannot guarantee the quality or the reliability of non-HP supplies. Service or repairs required as a result of using a non-HP supply are not covered under the printer warranty.

Action

Press the (CANCEL JOB) button to continue printing with the non-HP print cartridge.

To ensure full availability and/or accuracy of printing features (such as remaining supply status), use genuine HP supplies. If you believe you purchased a genuine HP supply, go to www.hp.com/go/anticounterfeit .

top

Imaging drum is cloned (Error 10314)

Light pattern

Description

The imaging-drum light is blinking, the Attention light is on, and the printer stops printing. An Error 10314 is written to the event log. The imaging drum is a cloned imaging drum.
NOTE: Although HP supports customer choice, HP cannot guarantee the quality or the reliability of non-HP supplies. Service or repairs required as a result of using a non-HP supply are not covered under the printer warranty.

Action

Press the (CANCEL JOB) button to continue printing with the non-HP print cartridge.

To ensure full availability and/or accuracy of printing features (such as remaining supply status), use genuine HP supplies. If you believe you purchased a genuine HP supply, go to www.hp.com/go/anticounterfeit .

top

Printer Status lights

The following section describes the meaning of the light patterns in the Printer Status area.

top

Printer-status light messages

This section identifies printer status light messages that occur during normal printer usage.

Startup state

Light pattern

All control panel lights

Description

All control panel lights cycle.

Action

No action is needed. Pressing buttons has no effect until the printer is in the Ready state.

top

Ready

Light pattern

Description

The Ready (green) light is on and the printer is ready to print. The printer is in the ready state.

Action

  • No action is needed.

  • Pressing (GO) prints a Demo page.

  • Pressing (GO) and (CANCEL JOB) simultaneously prints a Configuration page, a Supplies Status page, and an HP Jetdirect page (if the printer is network enabled).

top

Receiving data

Light pattern

Description

The Ready (green) light is blinking. The printer is receiving or processing data.

Action

  • Pressing (CANCEL JOB) cancels the current job. One or two pages might print as the printer clears the print job. The printer returns to the Ready state after the job has been cancelled.

top

Media jam (Error 40022)

Light pattern

Description

The Attention (amber) light is blinking and an Error 40022 is written to the event log. The printer has a jam or is out of media.

Action

  1. Load media in the paper tray.

  2. Clear the jam. If the location of the jam is not apparent check the HP LaserJet Toolbox to find the jam location.

  3. If the problem continues, contact HP Customer Care at http://www.hp.com/support/clj2550 or see the flyer that came in the printer box for other contact information.

top

Misfed media (Error 40119)

Light pattern

Description

The Attention (amber) light is blinking and an Error 40119 is written to the event log. The printer has misfed media.

Action

  1. Make sure that the media is loaded correctly in the input tray.

  2. Open and then close the top cover.

  3. If the problem continues, contact HP Customer Care at http://www.hp.com/support/clj2550 or see the flyer that came in the printer box for other contact information.

top

Fuser is missing or incorrectly installed (Error 50014)

Light pattern

Description

The Attention (amber) light is blinking and an Error 50014 is written to the event log. The fuser is missing, is installed incorrectly, or the fuser locks are not closed.

Action

  1. Reseat the fuser and rotate the locks into the closed position.

  2. Replace the fuser.

  3. If the problem continues, contact HP Customer Care at http://www.hp.com/support/clj2550 or see the flyer that came in the printer box for other contact information.

top

Top cover open (Error 40021)

Light pattern

Description

The Attention (amber) light is blinking and an Error 40021 is written to the event log. The top cover is open, has been opened and then closed, or the (ROTATE CAROUSEL) was pressed.

Action

  1. Close the top cover.

  2. Pressing (GO) returns the printer to the Ready state. If you do not press (GO), the printer automatically returns to the Ready state after approximately 10 seconds.

  3. Pressing (ROTATE CAROUSEL) brings another print cartridge to the top position.

  4. If the problem continues, contact HP Customer Care at http://www.hp.com/support/clj2550 or see the flyer that came in the printer box for other contact information.

top

Attention light messages

This section identifies the error messages and lights patterns that occur when the printer is in an attention state.

top

Manual feed (Error 41103)

Light pattern

Description

The Attention light is blinking, the Go light is on, and the printer stops printing. An Error 41103 is written to the event log. This may be due to one of the following conditions:
  1. A manual-feed job was sent to the printer, and then printer is waiting for the special media. See Action 1 for the specific action to take.

  2. The printer has finished printing the first side of a manual-duplex job, and the printer is waiting for the pages to be reloaded so it can print the second side. See Action 2 for the specific action to take.

  3. Someone is trying to print by Source (tray) and there is no media in the selected tray. See Action 3 for the specific action to take.

  4. The print image is larger than the size of media in the tray. See Action 4 for the specific action to take.

  5. The printer has an Attention with Ability to Continue error. See Action 5 for the specific action to take.

Action

  1. Load media into Tray 1. If the printer does not begin printing after that media has been reloaded, press (GO) to tray to print from another tray if another tray is installed.
    NOTE: Single-page print jobs are not printed when the Go button is pressed. After loading media into Tray 1, reprint the page.

    After loading media into Tray 1 and pressing the Go button, multiple-page print jobs continue to print but the page that was to be printed when the printer stopped printing does not. Reprint the page after the current print job is complete.

  2. Reload the pages. If the printer does not begin to print after the pages have been reloaded, press (GO).

  3. Add media to the selected tray to print from it. Press (GO) to try to print from another tray.

  4. Load the correct-size media and then press (GO).

  5. Press (GO) for the printer to attempt to recover from the error and print whatever data if can. If successful, the printer completes the job while the Ready light blinks. If unsuccessful, the Attention with Ability to Continue message continues to appear. Press (Cancel Job) to cancel the print job. If the problem has been resolved, the printer returns to the Ready state (Ready light on).

  6. If the problem continues, contact HP Customer Care at http://www.hp.com/support/clj2550 or see the flyer that came in the printer box for other contact information.

top

Memory out (Error 30016)

Light pattern

Description

The attention light is blinking, the Go lights is on, and the printer stops printing. An Error 30016 is written in the event log. A memory out condition has occurred.

Action

  1. Reseat the memory DIMM if installed.

  2. Press (GO) to resume printing. If you lose some data, try to free some printer memory by removing fonts, macros, or any data currently in printer memory. If you continue to lose data, you might have to add more printer memory. For a temporary solution, simplify the image.

  3. If the problem continues, contact HP Customer Care at http://www.hp.com/support/clj2550 or see the flyer that came in the printer box for other contact information.

top

Page punt (Error 30017)

Light pattern

Description

The attention light is blinking, the Go lights is on, and the printer stops printing. An Error 30017 is written in the event log. A page punt error condition has occurred.

Action

  1. Download and install the latest print driver from the HP Web site. Click here to download the latest software from the HP Web site (http://h10025.www1.hp.com/ewfrf/wc/static_software_select?cc=US&lc=EN).

  2. Download and install the latest firmware from the HP web site. Click here to view the document (c00208139), "HP Color LaserJet 2550 Series Printer - How to Download and Perform a Firmware Upgrade Using the Firmware Upgrade Utility" for download and install instructions .

  3. Simplify the print job, if possible.

  4. If the problem continues, contact HP Customer Care at http://www.hp.com/support/clj2550 or see the flyer that came in the printer box for other contact information.

top

Unexpected paper size (Error 30033)

Light pattern

Description

The attention light is blinking, the Go lights is on, and the printer stops printing. An Error 30033 is written in the event log. The printer registered an unexpected media size.

Action

  1. Load the correct size of media and then press (GO).

  2. If printing does not resume, open the top cover, remove the imaging drum, and check for a jam inside the printer.

  3. Turn the printer off and then back on.

  4. If the problem continues, contact HP Customer Care at http://www.hp.com/support/clj2550 or see the flyer that came in the printer box for other contact information.

top

Invalid personality (Error 35031)

Light pattern

Description

The attention light is blinking, the Go lights is on, and the printer stops printing. An Error 35031 is written in the event log. The printer registered an invalid personality error.

Action

The print job was canceled, either because the printer language (personality) is not supported or because the carousel is not positioned correctly.
  1. Verify the carousel position.

  2. Press (GO) to clear the message.

  3. If you printing the job using one of the PCL drivers, try printing using the PostScript driver, or vice versa.

  4. Turn the printer off and remove or replace the language font DIMM.
    CAUTION: Inserting or removing DIMMs while power is supplied to the printer can damage the DIMMs.
  5. If the problem continues, contact HP Customer Care at http://www.hp.com/support/clj2550 or see the flyer that came in the printer box for other contact information.

top

Beam detect malfunction (Error 50012)

Light pattern

Description

The attention light is blinking, the Go lights is on, and the printer stops printing. An Error 50012 is written in the event log. The printer experienced a beam detect malfunction.

Action

  1. Turn the printer off and then back on.

  2. If the problem continues, contact HP Customer Care at http://www.hp.com/support/clj2550 or see the flyer that came in the printer box for other contact information.

top

Accessory error light message

This section identifies the error messages and light patterns associated with accessory errors.

top

DIMM slot error (Error 53.x1.zz)

Light pattern

Description

The Attention light, Ready light, and Go light are blinking. The printer stops printing, and pressing any button has no effect. The Error 53.x1.zz is written to the event log. This error is an accessory error relating to the DIMM slot.

Action

  1. Turn the printer off.
    CAUTION: Inserting or removing DIMMs while power is supplied to the printer can damage the DIMMs.
  2. Remove the DIMM and reinstall it to make sure that is correctly installed.

  3. Make sure that you are using a supported DIMM. See the electronic User Guide that shipped with the product for supported Accessory DIMMs.

  4. Remove the DIMM from the DIMM Slot to continue printing.

  5. If the problem continues, contact HP Customer Care at http://www.hp.com/support/clj2550 or see the flyer that came in the printer box for other contact information.

top

Service error light messages

This section identifies error messages, primary light patterns, and secondary light patterns relating to a service state.

Light pattern

Description

The primary light pattern displays as the Attention light, Ready light, and Go light are all three on.

Action

Press and hold (GO) to see a secondary error light message, and then see the secondary error light messages in the section below to identify the service error. You can also use the simulator in the printer driver or the event log messages to identify the service error.

Scanner error (Error 50005)

Light pattern

Description

Primary Light pattern : The Attention light, Ready light, and Go light are all three on.

Secondary Light pattern : The Ready light is on.

An Error 50005 is written to the event log. This indicates that a scanner error has occurred.

Action

  1. Turn the printer off and then back on.

  2. If the problem continues, contact HP Customer Care at http://www.hp.com/support/clj2550 or see the flyer that came in the printer box for other contact information.

top

Fan motor error (Error 50006)

Light pattern

Description

Primary Light pattern : The Attention light, Ready light, and Go light are all three on.

Secondary Light pattern : The Attention light is blinking.

An Error 50006 is written to the event log. This indicates that a fan motor error has occurred.

Action

  1. Turn the printer off and then back on.

  2. If the problem continues, contact HP Customer Care at http://www.hp.com/support/clj2550 or see the flyer that came in the printer box for other contact information.

top

Formatter communication error (Error 50007)

Light pattern

Description

Primary Light pattern : The Attention light, Ready light, and Go light are all three on.

Secondary Light pattern : The Attention light is on.

An Error 50007 is written to the event log. This indicates that a formatter/engine error has occurred.

Action

  1. Turn the printer off and then back on.

  2. If the problem continues, contact HP Customer Care at http://www.hp.com/support/clj2550 or see the flyer that came in the printer box for other contact information.

top

DC controller is faulty (Error 50021)

Light pattern

Description

Primary Light pattern : The Attention light, Ready light, and Go light are all three on.

Secondary Light pattern : The Attention light is on.

An Error 50021 is written to the event log. This indicates that a dc controller error has occurred.

Action

  1. Turn the printer off and then back on.

  2. If the problem continues, contact HP Customer Care at http://www.hp.com/support/clj2550 or see the flyer that came in the printer box for other contact information.

top

Low fuser temperature (Error 50008)

Light pattern

Description

Primary Light pattern : The Attention light, Ready light, and Go light are all three on.

Secondary Light pattern : The Ready and Go lights are on.

An Error 50008 is written to the event log. This indicates that a low fuser-temperature error has occurred.

Action

  1. Turn the printer off for approximately 20 to 30 minutes.

  2. If the printer is plugged into a power-strip or a UPS, unplug it and plug the printer power cord directly into a wall socket.

  3. Turn the printer back on.

  4. Replace the fuser.

  5. If the problem continues, contact HP Customer Care at http://www.hp.com/support/clj2550 or see the flyer that came in the printer box for other contact information.

top

Slow fuser temperature (Error 50009)

Light pattern

Description

Primary Light pattern : The Attention light, Ready light, and Go light are all three on.

Secondary Light pattern : The Ready and Go lights are on.

An Error 50009 is written to the event log. This indicates that a slow fuser error has occurred.

Action

  1. Turn the printer off for approximately 20 to 30 minutes.

  2. If the printer is plugged into a power-strip or a UPS, unplug it and plug the printer power cord directly into a wall socket.

  3. Turn the printer back on.

  4. Replace the fuser.

  5. If the problem continues, contact HP Customer Care at http://www.hp.com/support/clj2550 or see the flyer that came in the printer box for other contact information.

top

High fuser temperature (Error 50010)

Light pattern

Description

Primary Light pattern : The Attention light, Ready light, and Go light are all three on.

Secondary Light pattern : The Ready and Go lights are on.

An Error 50010 is written to the event log. This indicates that a high fuser-temperature error has occurred.

Action

  1. Turn the printer off for approximately 20 to 30 minutes.

  2. If the printer is plugged into a power-strip or a UPS, unplug it and plug the printer power cord directly into a wall socket.

  3. Turn the printer back on.

  4. Replace the fuser.

  5. If the problem continues, contact HP Customer Care at http://www.hp.com/support/clj2550 or see the flyer that came in the printer box for other contact information.

top

Fuser drive circuit error (Error 50015)

Light pattern

Description

Primary Light pattern : The Attention light, Ready light, and Go light are all three on.

Secondary Light pattern : The Ready and Go lights are on.

An Error 50015 is written to the event log. This indicates that a fuser drive circuit error has occurred.

Action

  1. Turn the printer off for approximately 20 to 30 minutes.

  2. If the printer is plugged into a power-strip or a UPS, unplug it and plug the printer power cord directly into a wall socket.

  3. Turn the printer back on.

  4. Replace the fuser.

  5. If the problem continues, contact HP Customer Care at http://www.hp.com/support/clj2550 or see the flyer that came in the printer box for other contact information.

top

Fuser motor (Error 50019)

Light pattern

Description

Primary Light pattern : The Attention light, Ready light, and Go light are all three on.

Secondary Light pattern : The Ready light and Go light are blinking.

An Error 50019 is written to the event log. This indicates that a fuser motor error has occurred.

Action

  1. Turn the printer off and then back on.

  2. If the problem continues, contact HP Customer Care at http://www.hp.com/support/clj2550 or see the flyer that came in the printer box for other contact information.

top

Developer motor (Error 50023)

Light pattern

Description

Primary Light pattern : The Attention light, Ready light, and Go light are all three on.

Secondary Light pattern : The Ready light and Go light are blinking.

An Error 50023 is written to the event log. This indicates that a developer motor error has occurred.

Action

  1. Turn the printer off and then back on.

  2. If the problem continues, contact HP Customer Care at http://www.hp.com/support/clj2550 or see the flyer that came in the printer box for other contact information.

top

Main motor (Error 50024)

Light pattern

Description

Primary Light pattern : The Attention light, Ready light, and Go light are all three on.

Secondary Light pattern : The Ready light and Go light are blinking.

An Error 50024 is written to the event log. This indicates that a main motor error has occurred.

Action

  1. Turn the printer off and then back on.

  2. If the problem continues, contact HP Customer Care at http://www.hp.com/support/clj2550 or see the flyer that came in the printer box for other contact information.

top

Bad top of page sensor (Error 50020)

Light pattern

Description

Primary Light pattern : The Attention light, Ready light, and Go light are all three on.

Secondary Light pattern : The Ready light is blinking.

An Error 50020 is written to the event log. This indicates that there is an issue with the top-of-page sensor.

Action

  1. Clean the top-of-page sensor.

  2. Replacing the imaging drum.

  3. If the problem continues, contact HP Customer Care at http://www.hp.com/support/clj2550 or see the flyer that came in the printer box for other contact information.

top

Top of page sensor (Error 50031)

Light pattern

Description

Primary Light pattern : The Attention light, Ready light, and Go light are all three on.

Secondary Light pattern : The Ready light is blinking.

An Error 50031 is written to the event log. This indicates that a top-of-page sensor error has occurred.

Action

  1. Clean the top-of-page sensor.

  2. Replacing the imaging drum.

  3. If the problem continues, contact HP Customer Care at http://www.hp.com/support/clj2550 or see the flyer that came in the printer box for other contact information.

top

T2 clutch error (Error 50022)

Light pattern

Description

Primary Light pattern : The Attention light, Ready light, and Go light are all three on.

Secondary Light pattern : The Attention and Go lights are on.

An Error 50022 is written to the event log. This indicates that a T2 clutch error has occurred.

Action

  1. Turn the printer off and then back on.

  2. If the problem continues, contact HP Customer Care at http://www.hp.com/support/clj2550 or see the flyer that came in the printer box for other contact information.

top

Carousel motor (Error 50025)

Light pattern

Description

Primary Light pattern : The Attention light, Ready light, and Go light are all three on.

Secondary Light pattern : The Attention and Ready lights are on.

An Error 50025 is written to the event log. This indicates that a carousel motor error has occurred.

Action

  1. Turn the printer off and then back on.

  2. If the problem continues, contact HP Customer Care at http://www.hp.com/support/clj2550 or see the flyer that came in the printer box for other contact information.

top

Additional Error messages

This section identifies error messages that may appear in the event log, however, they do not generate a light pattern.

top

Yellow density out of range (Error 50026)

Light pattern

NONE

Description

An Error 50026 is written to the event log. This typically indicates that the yellow density is out-of-range.

Action

  1. Turn the printer off and then back on.

  2. If the problem continues, contact HP Customer Care at http://www.hp.com/support/clj2550 or see the flyer that came in the printer box for other contact information.

top

Magenta density out of range (Error 50027)

Light pattern

NONE

Description

An Error 50027 is written to the event log. This typically indicates that the magenta density is out-of-range.

Action

  1. Turn the printer off and then back on.

  2. If the problem continues, contact HP Customer Care at http://www.hp.com/support/clj2550 or see the flyer that came in the printer box for other contact information.

top

Cyan density out of range (Error 50028)

Light pattern

NONE

Description

An Error 50028 is written to the event log. This typically indicates that the cyan density is out-of-range.

Action

  1. Turn the printer off and then back on.

  2. If the problem continues, contact HP Customer Care at http://www.hp.com/support/clj2550 or see the flyer that came in the printer box for other contact information.

top

Black density out of range (Error 50029)

Light pattern

NONE

Description

An Error 50029 is written to the event log. This typically indicates that the black density is out-of-range.

Action

  1. Turn the printer off and then back on.

  2. If the problem continues, contact HP Customer Care at http://www.hp.com/support/clj2550 or see the flyer that came in the printer box for other contact information.

top

Density sensor (Error 50030)

Light pattern

NONE

Description

An Error 50030 is written to the event log. This typically indicates that a density sensor error has occurred.

Action

  1. Turn the printer off and then back on.

  2. If the problem continues, contact HP Customer Care at http://www.hp.com/support/clj2550 or see the flyer that came in the printer box for other contact information.

top

Firmware fatal error (Error 79.****)

Light pattern

Description

The attention, GO, and Ready lights are on, and the printer stops printing. Pressing go generates a secondary light pattern with all three lights flashing. An Error 79.**** is written in the event log. A firmware fatal error has occurred.

Action

  1. Power cycle the printer to return the printer to a Ready state, if possible.

  2. Download and install the latest firmware from the HP web site. Click here to view the document (c00208139), "HP Color LaserJet 2550 Series Printer - How to Download and Perform a Firmware Upgrade Using the Firmware Upgrade Utility" for download and install instructions .

  3. If the problem continues, contact HP Customer Care at http://www.hp.com/support/clj2550 or see the flyer that came in the printer box for other contact information.

top

Firmware assert error (Error 10.<line number>)

Light pattern

Description

The attention, GO, and Ready lights are on, and the printer stops printing. Pressing go generates a secondary light pattern with all three lights flashing. An Error 10.* is written in the event log. A firmware assert has occurred.

Action

  1. Power cycle the printer to return the printer to a Ready state, if possible.

  2. Download and install the latest firmware from the HP web site. Click here to view the document (c00208139), "HP Color LaserJet 2550 Series Printer - How to Download and Perform a Firmware Upgrade Using the Firmware Upgrade Utility" for download and install instructions .

  3. If the problem continues, contact HP Customer Care at http://www.hp.com/support/clj2550 or see the flyer that came in the printer box for other contact information.

top

Provide feedback

Please rate the information on this page to help us improve our content. Thank you!