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HP Business Inkjet 1200 Series Printer - Troubleshooting Installation Issues

Problems printing an alignment page

When printheads are installed or replaced, the printer will automatically print an alignment page to align the printheads. The page may be discarded after it is printed. If the printer does not print the page, make sure the following conditions are met.
  • The Power light is on and not blinking. When the printer is first turned on, it takes approximately 45 seconds to warm up.

  • Make sure the printer is in the Ready state.

  • No error messages appear on the computer screen.

  • The power cord and other cables are working and firmly connected to the printer. Make sure the printer is connected firmly to a functioning alternating current (AC) power outlet and is turned on. See Printer specifications for voltage requirements.

  • Media is loaded correctly in the tray and is not jammed in the printer.

  • Printheads and ink cartridges are properly installed in their correct color-coded slots. Press down firmly on each one to ensure proper contact. Ensure you have removed the tape from each printhead.

  • Printhead latch and all covers are closed.

  • Rear access panel or auto-duplex unit is locked into place.

  • All packing tapes and materials are removed from the printer.

  • Printer can print a Configuration page.

  • The printer is selected as the current or default printer. For Windows, set the printer as the default in the Printers folder. For Mac OS, set the printer as the default in the Chooser or the Print Center. See your computer's documentation for more information.

  • Pause Printing is not selected if you are using a computer running Windows.

  • You are not running too many programs when you are performing a task. Close programs that you are not using or restart the computer before attempting the task again.

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Problems installing software

Verifying the computer requirements

Make sure the computer meets the system requirements.
System requirements
Operating system
Minimum requirements
Recommended requirements
Windows 98
Pentium 90 MHz, 16 MB RAM, 145 MB free hard disk space
Pentium 266 MHz, 32 MB RAM, 175 MB free hard disk space
Windows Me
Pentium 90 MHz, 32 MB RAM, 145 MB free hard disk space
Pentium 266 MHz, 32 MB RAM, 175 MB free hard disk space
Windows NT 4.0 (Service Pack 6 or later)
Pentium 100 MHz, 32 MB RAM, 145 MB free hard disk space
Pentium 266 MHz, 64 MB RAM, 175 MB free hard disk space
Windows 2000
Pentium 300 MHz, 64 MB RAM, 145 MB free hard disk space
Pentium 300 MHz, 64 MB RAM, 175 MB free hard disk space
Windows XP 32-bit edition
Pentium 233 MHz, 64 MB RAM, 145 MB free hard disk space
Pentium 300 MHz, 128 MB RAM, 175 MB free hard disk space
Windows 2003
Pentium 233 MHz, 128 MB RAM, 145 MB free hard disk space
Itanium 733 MHz, 1 GB RAM, 175 MB free hard disk space
Mac OS 9 (9.1 and later)
32 MB RAM
64 MB RAM
Mac OS X (10.1.5 and later)
128 MB RAM
128 MB RAM

Verifying installation preliminaries

Reinstalling the printer software

If you are using Windows and the computer cannot detect the printer, run the Scrubber utility (located in the UTILS\SCRUBBER folder on the Starter CD) to perform a clean printer driver uninstallation. Restart your computer, and re-install the printer driver.

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Problems connecting to a network

NOTE: After correcting any of the following, run the setup program again.

General network troubleshooting

If you are unable to install the printer software on the computer, verify that:
  • All cable connections to the computer and the printer are secure.

  • The network is operational and the network hub is turned on.

  • All applications, including virus protection programs and personal firewalls, are closed or disabled.

  • Make sure the printer is installed on the same subnet as the computers that will be using the printer.

  • If the installation program cannot discover the printer, print the Configuration page and enter the IP address manually in the installation program.

  • Ping the printer using the IP address from an MS-DOS prompt. For example, if the IP address is 123.123.123.123, type the following at the MS-DOS prompt: C:\Ping 123.123.123.123

    If the a reply appears, the IP address is correct.

  • If you are using a computer running Windows, make sure that the network ports created in the printer driver match the printer IP address:
    1. Print a Configuration page.

    2. From the Windows desktop, click Start , point to Settings , and then click Printers or Printers and Faxes .

    3. Right-click the Printer icon, click Properties , and then click the Ports tab.

    4. Select the TCP/IP port for the printer, and then click Configure Port .

    5. Compare the IP address listed in the dialog box and make sure it matches the IP address listed on the Configuration page. If the IP addresses are different, change the IP address in the dialog box to match the address on the Configuration page.

    6. Click OK twice to save the settings and close the dialog boxes.

Problems connecting to a wired network

  • If the Link light on the network connector does not turn on, make sure that all of the General troubleshooting tips conditions listed above are met.

  • Though it is not recommended that you assign the printer with a static IP address, you might resolve some installation problems (such as a conflict with a personal firewall) by assigning the printer with a static IP address. For more information, see the onscreen user's guide.

Problems setting up wireless communication

If you cannot communicate with the printer after completing the software installation and removing the network cable, then one or more of the following network settings in the printer might be wrong:
  • Network name (SSID)

  • Communication mode (infrastructure or ad hoc)

  • Channel (ad hoc networks only)

  • Security settings (such as Authentication Type, and Encryption)

Follow these steps to correct the printer's network settings:
  1. Connect the printer to your network with a network cable or to the computer using the cross cable included with the printer.

  2. Open the printer's embedded Web server (EWS).

  3. Click the Networking tab, and then click Wireless (802.11) in the left pane.

  4. Use the Wireless Setup wizard on the Wireless Setup tab to change the printer's settings to match the settings of the network.

  5. Close the printer's EWS, then disconnect the network cable from the printer.

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