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HP Color LaserJet 5550 Series Printer - Clearing Paper Jams

Each section below corresponds with a jam message that might appear on the control panel. Use these procedures to clear the jam.

Jam in Tray 1, 2, 3, 4, or 5

  1. Using the side handles, open the top cover.

    1: Opening the top cover

  2. Grasp the front cover and pull down.

    2: Grasping the front cover

  3. Grasp the green handles on the transfer unit and pull down.

    3: Grasping the green handles on the transfer unit

    Do not place anything on the transfer unit while it is open. If the transfer unit is damaged, print quality problems may result.

  4. Grasp the paper by both corners and pull up.

    4: Grasping the paper by both corners and pulling up

  5. Inspect the paper path to ensure that it is clear.

    If the paper tears, make sure that all paper fragments are removed from the paper path before resuming printing.

  6. Close the transfer unit and front cover.

    5: Closing the transfer unit and front cover

    It is a good idea to inspect the input trays when clearing jams. However, opening and closing input trays has no effect on clearing jam messages.

  7. Pull out Tray 2 and place it on a flat surface. Remove any partially fed paper.

    6: Pulling out Tray 2 and removing any partially fed paper

  8. Inspect the paper path above to ensure that it is clear. To remove any partially fed paper, grasp the paper by both corners and pull down.

    7: Grasping the paper by both corners and pulling down

    If the paper tears, make sure that all paper fragments are removed from the paper path before resuming printing.

  9. Check to make sure the paper is located correctly and flush with the paper guides.

    8: Making sure the paper is located correctly

  10. Insert the tray into the printer. Make sure all trays are completely closed.

    9: Inserting the tray into the printer

  11. Close the top cover.

    10: Closing the top cover

Jam in Tray 3, 4, or 5

  1. Using the side handles, open the top cover.

    11: Opening the top cover

  2. Grasp the front cover and pull down.

    12: Grasping the front cover

  3. Grasp the green handles on the transfer unit and pull down.

    13: Grasping the green handles on the transfer unit

    Do not place anything on the transfer unit while it is open. If the transfer unit is damaged, print quality problems may result.

  4. Grasp the paper by both corners and pull up.

    14: Grasping the paper by both corners

  5. Inspect the paper path to ensure that it is clear.

    If the paper tears, make sure that all paper fragments are removed from the paper path before resuming printing.

  6. Close the transfer unit and front cover.

    15: Closing the transfer unit and front cover

  7. Pull out Trays 3, 4, and 5 (if applicable) and place them on a flat surface.

    16: Pulling out Trays 3, 4, and 5

  8. Remove any partially fed paper.

    17: Removing any partially fed paper

  9. Inspect the above paper path to ensure that it is clear.

    If the paper tears, make sure that all paper fragments are removed from the paper path before resuming printing.

  10. Check Trays 3, 4, and 5 to make sure the paper is located correctly and flush with the paper guides.

    18: Checking Trays 3, 4, and 5

  11. Insert the trays into the printer.

  12. Pull out Tray 2 and place it on a flat surface.

    19: Pulling out Tray 2

  13. Remove any partially fed paper.

    20: Removing any partially fed paper

  14. Inspect the above paper path to ensure that it is clear.

    If the paper tears, make sure that all paper fragments are removed from the paper path before resuming printing.

  15. Check the slot at the front of Tray 2, and make sure the paper is loaded correctly and flush with the paper guides.

    21: Checking the slot at the front of Tray 2

  16. Insert Tray 2 into the printer. Make sure all trays are completely closed.

    22: Inserting Tray 2 into the printer

  17. Close the top cover.

    23: Closing the top cover

Jams in the top cover

Jams in the top cover occur in the areas indicated below. Use the procedures in this section to clear jams in these areas.

24: Jammed paper

25: Crumpled paper in the fuser

26: Paper wrapped around the fuser

Jam in the top cover

Do not touch the fuser. It is hot and could cause burns! The fuser’s operating temperature is 190°C374°F. Wait ten minutes to allow the fuser to cool before touching the fuser.
  1. Using the side handles, open the top cover.

    27: Opening the top cover using the side handles

  2. Firmly pull forward on the two green levers to disengage the fuser rollers.

    28: Pulling the two green levers to disengage the fuser rollers

    Do not touch the fuser. It is hot and could cause burns! The fuser’s operating temperature is 190°C374°F. Wait ten minutes to allow the fuser to cool before touching the fuser.

  3. Grasp the paper by both corners to remove it, if possible.

    Be sure to pull the media straight up.

    29: Pulling the media straight up

  4. Open the fuser cover and pull up to remove any paper that is crumpled in the fuser.

    30: Opening the fuser cover and pulling up to remove paper

    Do not reach into the fuser until it has cooled.

    If the paper tears, make sure that all paper fragments are removed from the paper path before resuming printing.

  5. Grasp the front cover and pull down.

    31: Grasping the front cover and pulling down

  6. Grasp the green handles on the transfer unit and pull down.

    32: Grasping the green handles on the transfer unit

    Do not place anything on the transfer unit while it is open. If the transfer unit is damaged, print quality problems may result.

  7. If the paper is wrapped around the fuser roller or stuck in the rollers, grasp the paper by both corners and pull down .

    33: Grasping the paper by both corners

    If the paper is wrapped around the roller, it is important to pull down on the paper to remove it. Pulling up on the paper can damage the fuser rollers and cause print quality problems.

    Do not reach into the fuser until it has cooled.

    If the paper tears, make sure that all paper fragments are removed from the paper path before resuming printing.

  8. Firmly push the two green levers on either side of the fuser to re-engage the fuser rollers.

    34: Firmly pushing the two green levers on either side of the fuser

  9. Close the transfer unit and front cover.

    35: Closing the transfer unit and front cover

  10. Close the top cover.

    36: Closing the top cover

Jam in paper input path or paper path

  1. Using the side handles, open the top cover.

    37: Opening the top cover using the side handles

  2. Grasp the front cover and pull down.

    38: Grasping the front cover and pulling down

  3. Grasp the green handles on the transfer unit and pull down.

    39: Grasping the green handles on the transfer unit and pulling down

    Do not place anything on the transfer unit while it is open. If the transfer unit is damaged, print quality problems may result.

  4. Grasp the paper by both corners and pull up.

    40: Grasping the paper by both corners and pulling up

  5. Inspect the paper path to ensure that it is clear.

    If the paper tears, make sure that all paper fragments are removed from the paper path before resuming printing.

  6. Close the transfer unit and front cover.

    41: Closing the transfer unit and front cover

  7. Pull out Tray 2 (and Trays 3, 4, and 5, if the printer contains these trays). Place each tray on a flat surface. Remove any partially fed paper from these trays.

    42: Pulling out Tray 2 and removing any partially fed paper

  8. Inspect the paper path above and below to ensure that it is clear.

    If the paper tears, make sure that all paper fragments are removed from the paper path before resuming printing.

  9. Check Tray 2, 3, 4, and 5 to make sure the paper is located correctly in each tray and flush with the paper guides. Insert the trays into the printer. Make sure all trays are completely closed.

    43: Making sure paper is flush with the paper guides

  10. Close the top cover.

    44: Closing the top cover

Multiple jams in paper path

  1. Using the side handles, open the top cover.

    45: Opening the top cover using the side handles

  2. Grasp the front cover and pull down.

    46: Grasping the front cover and pulling down

  3. Grasp the green handles on the transfer unit and pull down.

    47: Grasping the green handles on the transfer unit and pulling down

    Do not place anything on the transfer unit while it is open. If the transfer unit is damaged, print quality problems may result.

  4. Inspect the transfer unit to ensure that it is clear.

  5. Grasp the media by both corners to remove it, if possible.

    48: Grasping the media by both corners to remove it

    If the media tears, make sure that all media fragments are removed from the paper path before resuming printing.

  6. Firmly pull forward on the two green levers to disengage the fuser rollers.

    49: Firmly pulling forward on the two green levers

    Do not touch the fuser. It is hot and could cause burns! The fuser operating temperature is 190 °C374°F. Wait ten minutes to allow the fuser to cool before touching it.

  7. Open the fuser cover.

    50: Opening the fuser cover

  8. Inspect the fuser and remove any paper that is crumpled in the fuser.

    Do not reach into the fuser until it has cooled.

    If the paper tears, make sure that all paper fragments are removed from the paper path before resuming printing.

  9. Close the fuser cover.

  10. Firmly push the two green levers on either side of the fuser to re-engage the fuser rollers.

    51: Firmly pushing the two green levers

  11. Close the transfer unit and the front cover.

    52: Closing the transfer unit and the front cover

  12. Pull out Trays 2, 3, 4, and 5 and place each tray on a flat surface. Remove any partially fed paper from these trays.

    53: Pulling out Trays 2, 3, 4, and 5

  13. Inspect the paper path above and below each tray to ensure that it is clear.

  14. Close the top cover.

    54: Closing the top cover

Jam in duplex path

  1. Using the side handles, open the top cover.

    55: Opening the top cover using the side handles

  2. Grasp the paper by both corners and pull down.

    56: Grasping the paper by both corners and pulling down

    If the paper tears, make sure that all paper fragments are removed from the paper path before resuming printing.

  3. Grasp the front cover and pull down.

    57: Grasping the front cover and pulling down

  4. Grasp the paper by both corners and pull up.

    58: Grasping the paper by both corners and pulling up

  5. If the paper cannot be accessed from this location, grasp the green handles on the transfer unit and pull down.

    59: Grasping the green handles and pulling down

  6. Grasp the paper by both corners and pull up.

    60: Grasping the paper by both corners and pulling up

  7. Close the transfer unit and front cover.

    61: Closing the transfer unit and front cover

  8. Close the top cover.

    62: Closing the top cover

Multiple jams in duplex path

  1. Using the side handles, open the top cover.

    63: Opening the top cover using the side handles

  2. Grasp the front cover and pull down.

    64: Grasping the front cover and pulling down

  3. Grasp the paper by both corners and pull down.

    65: Grasping the paper by both corners and pulling down

    If the paper tears, make sure that all paper fragments are removed from the paper path before resuming printing.

  4. Firmly pull forward on the two green levers to disengage the fuser rollers.

    66: Firmly pulling forward on the two green levers

    Do not touch the fuser. It is hot and could cause burns! The fuser’s operating temperature is 190°C374°F.Wait 10 minutes to allow the fuser to cool before touching it.

  5. Open the fuser cover.

    67: Opening the fuser cover

  6. Inspect the fuser and remove any paper that is crumpled in the fuser.

    Do not reach into the fuser until it has cooled.

    If the media tears, make sure that all media fragments are removed from the paper path before resuming printing.

  7. Close the fuser cover.

  8. Firmly push the two green levers on either side of the fuser to re-engage the fuser rollers.

    68: Firmly pushing the two green levers to re-engage the rollers

  9. Grasp the front cover and pull down.

    69: Grasping the front cover and pulling down

  10. Grasp the green handles on the transfer unit and pull down.

    70: Grasping the green handles on the transfer unit and pulling down

    Do not place anything on the transfer unit while it is open. If the transfer unit is damaged, print quality problems may result.

  11. Inspect the transfer unit to ensure that it is clear.

    If the media tears, make sure that all media fragments are removed from the paper path before resuming printing.

  12. Grasp the media by both corners to remove it, if possible.

    71: Grasping the media by both corners to remove it

  13. Close the transfer unit.

    72: Closing the transfer unit

  14. If you could not reach the paper with the transfer unit open in Step 12, grasp the paper by both corners and pull up.

    73: Grasping the paper by both corners and pulling up

  15. Pull out Trays 2, 3, 4, and 5 and place each tray on a flat surface. Remove any partially fed paper from these trays.

    74: Pulling out Trays 2, 3, 4, and 5

  16. Inspect the paper path above and below each tray to ensure that it is clear.

  17. Remove any partially fed paper.

    75: Removing any partially fed paper

  18. Inspect the above paper path to ensure that it is clear.

    If the paper tears, make sure that all paper fragments are removed from the paper path before resuming printing.

  19. Check the slot at the front of each tray, and make sure the paper is loaded correctly and flush with the paper guides.

    76: Making sure the paper is loaded correctly

  20. Insert all trays into the printer. Make sure all trays are completely closed.

    77: Inserting all trays into the printer

  21. Close the top cover.

    78: Closing the top cover

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