|| Rate this content|
HP LaserJet MFP Analog Fax Accessory 300 - Error Numbers
When an error occurs, a specific error number will be generated. If a problem occurs in the Analog Fax Accessory or in the sending/receiving of a fax, an error number (or error code) is generated and are shown in the Fax Activity Report, Fax Call Report, and the T.30 Trace. Print one of these reports to see the error number associated with the last fax call. The error number is shown in parentheses after the text in the “Result” column. No number is given if the result is “Success”.
Example of error in Result column: Communication Error (17)
From the Control Panel, the Fax Reports can be found under Menu, Fax, Reports and the T.30 trace can be found under Menu, Fax, Service.
A T.30 trace is a specialized report that gives a detailed breakdown of the call content and progress. The content and use is beyond the scope of this paper, however if a problem persists and help from service personnel is necessary, the information in the T.30 trace may be helpful to the service personnel in diagnosing the problem.
A standard fax transmission can be broken into 5 distinct phases. The tables below reference these phases and give an indication as to the extent of the call progress.
Error code organization
Phase A errors are associated with the call placement and initial connection. Phase B errors are usually associated with a compatibility issue between two fax machines or a firmware issue. Phase C errors are usually associated with noise on the phone line or a dropped phone line from the other fax machine. There may not be an error associated with every consecutive number as many numbers are held in reserve and not used. The error codes are organized as shown in the following table:
Errors associated with call origination
Errors associated with call answering