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HP Notebook PCs - Inserting an SD Removable Memory Card May Cause Blue Screen Error

This document pertains to a problem that might occur when using an SD removable memory card in an HP Notebook PC.

Inserting, reading, or writing to the SD card might cause your notebook to stop responding and a blue screen might appear. This document provides steps for resolving this problem.

Solution

To resolve this issue, follow the steps below.

NOTE: Verify that the sliding lock isn't set to prevent reading, writing, or editing data.

Figure 1: Memory Sliding Lock

Step 1: Safely remove the SD card

If the computer stops responding or if a blue screen is displayed, perform the following steps to safely remove the SD card.

  1. Restart the computer.

  2. Repeatedly press the F8 key until the Microsoft Windows Startup Menu displays.

  3. Use the arrow keys to select Safe Mode , then press the Enter key.

  4. Remove the SD card by double-clicking the Safely Remove Hardward icon in the system tray.

  5. Select the appropriate USB mass storage device and click Stop .

  6. Select the SD card and click OK .

  7. Remove the SD card.

  8. Restart the computer.

  9. Update the drivers and software from the HP Drivers and Downloads page .

  10. Perform Microsoft Windows Update.

Step 2: Verify the SD card on another computer

Check the functionality of the SD card by trying it on another computer.

  1. Insert the SD card in another computer.

  2. If the card fails to work on another computer, then replace the card.

  3. If the card works correctly on the other computer, check the HP Drivers and Downloads page for driver and software updates for the computer model with the issue.

Step 3: Try a different SD card in your computer

Verify the the functionality of the card reader in the computer by trying a different SD card.

  1. Insert a different SD card into the card reader.

  2. If the computer stops responding or a blue screen is displayed, use Step 1 to safely remove the SD card.

  3. Update the computer with the latest drivers and software from the HP Drivers and Downloads page .

Step 4: Use Microsoft System Restore

If the computer stops responding or a blue screen appears, perform Microsoft System Restore by following the steps below.

  1. Click Start , Programs (or All Programs) , Accessories , and then System Tools . The Welcome to System Restore window is displayed.

  2. Select Restore my computer to an earlier time , and click Next . The Select a Restore Point window is displayed.

  3. Select a bolded date and a restore point, and then click Next .

  4. Click OK if a pop-up window about closing programs is displayed. The Confirm Restore Point Selection window is displayed.

  5. Click Next . The computer shuts down and restarts automatically after the restoration is complete. The Restoration Complete window is displayed.

  6. Click OK . The computer is now restored to a previous time when it worked correctly.

    NOTE: If an error message is displayed that the computer cannot be restored to the point you selected, try a different restore point.
  7. A Restoration Complete window is displayed. Click OK .

Step 5: Format the SD card

To format the SD card, perform the following steps.

CAUTION: Formatting the SD card results in a loss of its data.
  1. Safely remove the SD card using Step 1 .

  2. Insert the SD card into a card reader on another computer.

  3. Right click the My Computer icon on the desktop and select Open .

  4. Locate the SD card under Devices with Removable Storage and right-click the SD card.

  5. Select Format .

  6. Click Start .

  7. Click OK to acknowledge the warning message.

  8. Click OK to acknowledge the Format Complete message.

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