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HP Deskjet 9800 Printer series - Understanding the Printer Lights

Printer light indication
Explanation and recommended action
Left and right print cartridge lights.
The left print cartridge light indicates tri-color print cartridge status; the right print cartridge light indicates black or photo print cartridge status.
The print cartridge lights can be on or blinking in combination with the Power light and Resume light behaviors listed in this table.
On : Print cartridge is low on ink or out of ink. Replace the print cartridge soon. See Installing or replacing the print cartridges .
Blinking : Print cartridge is damaged, missing, or incompatible. Reinstall or replace the print cartridge. See Installing or replacing the print cartridges . If printing with a single print cartridge, ignore this light.
Printer lights cycle.
The printer lights cycle when the printer is reinitializing.
No action required.
Power light on.
Printer is turned on and idle.
No action required.
Power light blinks.
Printer is printing or processing a print job.
No action required.
Power light blinks twice, stays off, then repeats the pattern.
Printer is cancelling a print job.
No action required.
Power light on, Resume light blinks.
Check for one of the following conditions:
Printer is waiting for special media to dry. Press the Resume button if you do not want to wait. You can change the dry time in the printer driver. See Ink is smearing .
Printer is out of paper. Load paper and press the Resume button to continue the print job.
There is a media/banner size mismatch. Make sure the media/banner size selected in the printer driver matches the media/banner size loaded in the printer. To eject the media/banner, press the Resume button.
I/O stall. Make sure your system is running properly and the printer is properly connected to your system. Turn off the printer, and then turn it on again. Then resend the print job. To check the system, see the guidelines in Troubleshooting .
Power light off, Resume light blinks.
Paper motor stall.
Clear the jammed paper. See Clearing jams . After clearing the jam, press the Resume button to continue the print job.
If no paper jam exists, press the Resume button. If this does not work, turn off the printer, and then turn it on again. Then resend the print job.
Power and Resume lights blink together at same time.
Carriage stall.
If there is a paper jam, clear the jammed paper. See Clearing jams . After clearing the jam, press the Resume button to continue the print job.
If no paper jam exists, press the Resume button. If this does not work, turn off the printer, and then turn it on again. Then resend the print job.
Power and Resume lights blink, Left and right print cartridge lights on.
Service station stall.
Open the top cover and unplug the power cord. Wait for the Resume and Power lights to go off. Close the top cover and plug in the power cord. Wait for the printer to reinitialize and resend the print job.
All printer lights blink together.
Product illustration
Hardware error.
Make sure there is no paper jam in the printer. See Clearing jams .
If you cannot resume the print job, cancel the print job. Turn off the printer, turn it back on, and then try to print again. If the problem persists, turn off the printer and disconnect the cable from the printer. Reconnect the cable, turn on the printer, and then try to print again.
Power and Resume lights on.
Check for one of the following conditions:
Make sure the top cover is closed.
Make sure the rear access panel or duplex unit is correctly installed and locked into place.
Left print cartridge light on, Power light on.
Tri-color print cartridge is low on ink or out of ink.
Reinstall or replace the print cartridge. See Installing or replacing the print cartridges .
You can still print with one print cartridge. See Printing with a single print cartridge .
Right print cartridge light on, Power light on.
Black or photo print cartridge is low on ink or out of ink.
Reinstall or replace the print cartridge. See Installing or replacing the print cartridges .
You can still print with one print cartridge. See Printing with a single print cartridge .
Left and right print cartridge lights on, Power light on.
The left (tri-color) and right (black or photo) print cartridges are both low on ink or out of ink.
Reinstall or replace the print cartridges. See Installing or replacing the print cartridges .
Left print cartridge light blinks, Power light on.
Tri-color print cartridge is damaged or missing.
Reinstall the print cartridge. If the error persists, replace the print cartridge. See Installing or replacing the print cartridges .
You can still print with one print cartridge. See Printing with a single print cartridge .
Right print cartridge light blinks, Power light on.
Black or photo print cartridge is damaged or missing.
Reinstall the print cartridge. If the error persists, replace the print cartridge. See Installing or replacing the print cartridges .
You can still print with one print cartridge. See Printing with a single print cartridge .
Left and right print cartridge lights blink, Power light on.
The left (tri-color) and right (black or photo) print cartridges are both damaged or missing.
Reinstall the print cartridge. If the error persists, replace the print cartridge. See Installing or replacing the print cartridges .

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