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Carriage Stall for HP PSC 1100, 1200, and 1300 Series

This document pertains to HP PSC 1100, 1200, and 1300 printers.

The carriage holding the ink cartridges cannot move back and forth inside the printer. You might have a carriage stall if you have one of the following symptoms:

  • The print cartridge carriage is stalled error message

  • Printing stops unexpectedly

  • The product will not print

  • Blinking Check Paper and Check Cartridge lights

NOTE: These symptoms might be caused by other issues. The instructions provided below will NOT resolve every issue that might cause these symptoms. Follow the steps below ONLY if you have already diagnosed a carriage stall in your printer.

Solution

The following video demonstrates the steps explained on this page. The outside of the product might look different, but the steps are the same for your product.

If you have trouble viewing the video or to view the video in a different size, click here Non-HP site to play the video on YouTube.

Step one: Clear obstructions from the carriage path

Right-click the link below to open a new browser window with specific instructions about how to clear paper jams. When you have completed paper jam removal instructions, return to this point in these instructions to continue resolving a carriage stall.

For more information on resolving paper jams or feed problems see Paper Jams or Paper Feed Problems .

  1. With the product turned on, open the print cartridge access door. The print carriage might try to move into the access area. If so, allow it to move to that position.

  2. Without turning off the product, unplug the power cord from the back of the product. Unplug the power cord from the power source. The power cord must be unplugged to allow the parts to be moved by hand and to reset the paper feed mechanism, without the risk of an electrical shock.

  3. Looking in through either the print cartridge access door or the output paper tray, make sure the print cartridges are locked into the carriage and have not come loose. Also, make sure that there are no obstructions under or around the carriage to block it from moving.

  4. Make sure the print carriage can move freely across the width of the product by gently pushing the carriage to the left and then to the right. Clear any obstructions found.

    You may have to reach through the output paper tray to access the print carriage.

  5. Close the print cartridge access door and plug the power cord back to the back of the product. Plug the power cord into the power source.

  6. Press the On button to turn on the product.

Step two: Ensure that the front panel overlay is installed correctly

If the front panel overlay, or bezel, is not installed correctly, the product might indicate a false carriage stall error condition. If the product has not been set up before, ensure that the front panel overlay is installed correctly by following the instructions below.

If the front panel overlay is already installed, and your printer has been working for some time, do not attempt to re-install the overlay. Press firmly on the overlay to ensure proper installation of the overlay adhesive or pins.

NOTE: If the front panel overlay is already installed, proceed to the next step.
  1. Disconnect the power cord.

  2. Locate the front panel cover and peel off the paper backing to expose the adhesive as shown in the graphic below.

    Figure 1: Removing the paper backing from the front panel cover

  3. Lift the scanner lid and carefully line up and install the front panel overlay.

    Figure 2: Installing the front panel cover

    Figure 3: Correctly installed front panel cover

  4. Plug the power cord in.

  5. Try the print job again to see if this step resolved the issue.

    • If the issue is resolved , you do not need to continue with the rest of the instructions on this page.

    • If the issue is not resolved , continue to the next step.

Step three: Plug the product directly into a wall outlet

Verify that the product is properly connected to a suitable power source by following the instructions below.

  1. Verify that the computer and the all-in-one product have a three-prong power plug.

  2. Unplug the power cable from the back of the all-in-one.

  3. Unplug the product cable from any power strips or surge suppressors, and plug it directly into a grounded (three-prong) wall outlet.

  4. Plug the power cable into the back of the all-in-one.

  5. Try the print job again to see if this step resolved the issue.

    • If the issue is resolved , you do not need to continue with the rest of the instructions on this page.
      NOTE: If the product prints when plugged directly into a wall outlet while unplugged from any power strips or surge suppressors, the power strip or surge suppressor may not be allowing sufficient voltage to reach the product.
    • If the issue is not resolved , continue to the next step.

Step four: Perform a partial reset

A partial reset will return user settings to factory defaults. On some models, language and country/region settings are also reset. Perform a partial reset of the product by following the instructions below.

  1. Unplug the power cord from the unit.

  2. Reconnect the power cord into the unit.

  3. When the lights begin to flash, press and hold the On/Resume and Paper Size buttons.

  4. When only the On/Resume light is flashing, release the buttons.

    When the On/Resume light is steady, the reset is complete.

  5. Try the print job again to see if this step resolved the issue.

    • If the issue is resolved , you do not need to continue with the rest of the instructions on this page.

    • If the issue is not resolved , continue to the next step.

Step five: Remove and re-install the print cartridges

Improper placement or installation of the product's print cartridges can cause the product to indicate a carriage stall error condition. Ensure correct installation of the print cartridges by following the instructions below.

  1. With the printer plugged in and turned on, open the cartridge access door (see the illustration). After a moment, the print carriage should come to the center.

    The print cartridge carriage is the plastic part that holds the print cartridges.

    Figure 4: Opening the cartridge access door

    NOTE: If the carriage does not come to the center, try turning the printer off and on.
  2. When the carriage is at the center of the access area, unplug the printer.

  3. Remove the cartridges from the carriage and check them for damage. Check for obstructions under and around the carriage. Replace any damaged cartridges.

    NOTE: Try to inspect and reinstall the cartridges as quickly as possible, so that they do not dry out. Avoid touching the copper-colored parts of the cartridge.

    Figure 5: Pressing down on the end of the cartridge to snap it out of the carriage

  4. Reinstall the print cartridges.

    • The black or photo cartridge goes on the right.

    • The tri-color cartridge goes on the left.

    Figure 6: Placing each cartridge in its slot at a slight angle, then pressing up and forward until the cartridge snaps into position

  5. Close the cartridge access door, plug the printer back in and turn it on.

  6. Try the print job again to see if this step resolved the issue.

    • If the issue is resolved , you do not need to continue with the rest of the instructions on this page.

    • If the issue is not resolved , continue to the next step.

Step six: Service the product

Contacting HP for service in Asia Pacific.

If you completed all the preceding steps and your product still has an issue, you might need further assistance from HP.

Go to Contact HP to review available service options.

Contacting HP for service in all countries/regions except Asia Pacific.

If you completed all the preceding steps and your product still has an issue, service the product.

First, go to HP Printer Warranty Check to check your warranty status, and then go to Contact HP to find an authorized service dealer or to schedule a repair. Repair fees might apply for out of warranty printers.

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