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HP PSC 1400 Series All-in-One - Streaks or Lines in the Printed Image
This document applies to the following printers:
HP PSC 1401, 1402, 1403, 1406, 1408, 1410, 1410v, 1410xi, 1415, 1417
The printer is working, but printed output shows streaks or lines. The lines are perpendicular to the direction the paper moved through the printer (and parallel to the movement of the cartridges during printing).
Figure 1: Defect, with the direction the paper moved through the printer indicated
Step 1: Check the ink levels
NOTE: If you have installed a refilled or remanufactured print cartridge, or a cartridge that has been used in another printer, the ink level indicator will be inaccurate or unavailable.
Step 2: Check the printer settings
Step 3: Run the clean print cartridges utility
Step 4: Print a self-test page
If the steps above have not helped, print and evaluate a self-test page to see if the cartridges or printer is causing the problem.
Figure 3: Print a self-test page
1 - Cancel
2 - Start Color Copy
Step 5: Note which cartridges printed which areas of the diagnostic page
Step 6: Look for defects
In general, if the printer and print cartridges are working correctly, the bars are solid and unstreaked. Also, the colors of the bars are approximately the same as the color dots on the print cartridge label.
NOTE: Do not compare the colors on your diagnostic page to the colors on this Web page. Unless your monitor is calibrated, the colors are not correct. Instead, compare the colors on the page to the color dots on the print cartridge label. While the color dots might not be perfectly accurate, they are likely to be more accurate than the colors on the computer.
If a bar is streaked, that print cartridge is not functioning correctly.
Figure 4: Streaked color bar shows that the tri-color cartridge is not functioning correctly
If your test page shows streaked bars, click here to continue troubleshooting (c00313117) (in English).
Colors do not match the color on the cartridge label
If any of the colors of the bars are different from the color dots on the cartridge label, the cartridge is not functioning correctly.
Figure 5: One of the bar colors is different from the color dot on the cartridge - the tri-color cartridge is not functioning correctly
If your test page shows colors that are different from the colors on the cartridge label, click here to continue troubleshooting (c00313147) (in English).
If any of the color bars is entirely missing, the cartridge is not functioning correctly.
Figure 6: Missing colors
1 - All colors present - no problems
2 - Yellow missing - the tri-color cartridge is not functioning correctly
If any of the bars is entirely missing, click here to continue troubleshooting (c00313147) (in English).
If the test page shows smeared ink, clean your cartridges.
Figure 7: Smeared ink
If your test page shows smeared ink, click here to continue troubleshooting (c00313140) (in English).
Step 7: If you saw no defects
If no defects appear on the diagnostic page, the cartridges and product are probably working correctly. Click here to continue troubleshooting (c00211601) (in English).