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HP Color LaserJet 2820 and 2840 AiO Series Products - First Time Setup and Install

Device configurations

The HP Color LaserJet 2820 all-in-one comes with a 125-sheet media input tray, a 50-sheet automatic document feeder (ADF) input tray, and a flatbed scanner. It also includes a Hi-Speed USB 2.0 interface port, a 10/100 local area network (LAN) connection, and 96 megabytes (MB) of RAM.

Figure 1: HP Color LaserJet 2820 all-in-one

The HP Color LaserJet 2840 all-in-one includes the same components and offers the same functionality, and also includes a 250-sheet tray, a memory card reader, a V.34 Fax modem, and a 4-MB flash fax storage memory. It also includes high-capacity color print cartridges that can print up to 4,000 pages at 5% coveraged.

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Prepare the location

Place the device on a sturdy, level surface in a well-ventilated area. Make sure that enough space around the device is available so that the air vents are not blocked.

Figure 2: Example of CLJ282 AiO dimensions

Figure 3: Example of poor location

CAUTION: Do not place the device in direct sunlight or in an area that has abrupt temperature and humidity changes. The recommended ranges are from 15° to 32.5°C (59° to 90.5°F) and from 10% to 80% relative humidity.

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Remove the packaging

Figure 4: Example of packaging breakout

Unbox the printer and remove the package contents, as shown in the previous figure.

NOTE: Detailed unpacking instructions are on the inside of the top box flap.

Figure 5: Example of proper way to move the product

CAUTION: The device is heavy. Two people are required when lifting.

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Package Contents

Figure 6: Example of contents

1 - Consumables kit (box with 4 print cartridges)
2 - Power cord
3 - Getting started guide and support flyer
4 - Three CDs containing the device software and electronic user guide
5 - Automatic document feeder (ADF) input tray
6 - Imaging drum

Figure 7: Product walkaround (front view)

1 - Power switch
2 - Top (face-down) output bin
3 - Control panel
4 - Scanner-release button
5 - Memory card slots (HP Color LaserJet 2840 only)+
6 - Top cover
7 - Tray 1
8 - Optional tray 2

Figure 8: Product Components

1 - Phone cord (HP Color LaserJet 2840 all-in-one only)
2 - Control-panel faceplate (if one is not already installed)
3 - HP Color LaserJet all-in-one
NOTE: The USB cable (A/B) is not included.

Figure 9: Product walkaround (rear view)

1 - Dual inline memory module (DIMM) door
2 - Fax port (HP Color LaserJet 2840 all-in-one only)
3 - Hi-Speed USB 2.0 port
4 - Network port
5 - ADF output bin
6 - ADF input tray
7 - Flatbed scanner assembly
8 - Rear (face-up) output door
9 - Power socket

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Remove the packing materials

Insert the installation CD into a CD-ROM. Watch the animated installation guide that is provided on the CD.

  1. Remove all of the orange tape from the printer, except the orange tape that protrudes from the rear output door

    Figure 10: Example of packing tape location

  2. Open the rear output door.

    Figure 11: Example of packing tape/material location

  3. Pull the two pieces of orange shipping tape that are attached to the fuser shipping locks to remove the shipping locks.

  4. Close the rear output door.

NOTE: The device will not operate with the shipping locks in place.

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Install the control-panel faceplate (if it is not already installed)

Remove the faceplate (optional)

  1. Open the scanner-assembly lid.

    Figure 12: Example of a control panel faceplate removal

  2. Pull up on the top center of the shipping cover or of the control-panel faceplate that has to be replaced.

  3. Working outward from the center of the shipping cover or control-panel faceplate, continue to pull up until it releases from the all-in-one.

Install the faceplate

  1. If it is not already open, raise the scanner-assembly lid.

  2. Align the posts on the backside of the faceplate with the holes on the device.

  3. Press the far ends of the faceplate straight down onto the device. Continue to press down while moving the hands toward the center of the faceplate until it snaps into place. Make sure that the faceplate is aligned correctly and has not captured any buttons.

    Figure 13: Example of a control panel faceplate install

  4. Close the scanner assembly lid.

Control panel walkaround

The HP Color LaserJet 2820 all-in-one control panel includes the following controls:

Figure 14: CLJ2820 AiO - Menu and cancel controls

1 - Alphanumeric buttons
2 - Menu and cancel controls
3 - Copy controls
4 - Scan controls

The HP Color LaserJet 2840 all-in-one control panel includes the following controls:

Figure 15: CLJ2840 AiO - Menu and cancel controls

1 - Fax controls
2 - Alphanumeric buttons
3 - Menu and cancel controls
4 - Copy controls
5 - Scan and photo (HP Color LaserJet 2840 only) controls

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Install the ADF input tray

  1. Align the two tabs on the input tray with the two grooves in the ADF lid.

  2. Slide the tray into the grooves until the tray snaps into place.

    Figure 16: Example of ADF installation

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Connect a printer cable to the all-in-one

  1. Locate the USB cable port on the back of the device.

    Figure 17: Example of product connectivity

  2. Connect the USB cable (A/B) to the correct port. Do not connect the cable to a computer or to the network at this time.

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Connect a network cable to the device

NOTE: If there is no networking functionality, go to the next step.
  1. Connect a network cable to the network port on the back of the all-in-one.

    Figure 18: Example of network cable installation

  2. Connect the other end of the cable to an active network port.

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Connect to a telephone line (HP Color LaserJet 2840 only)

NOTE: If there is no fax functionality, go to the next step.
  1. Locate the fax interface ports on the back of the all-in-one.

    Figure 19: Example of telephone connection locations

  2. Connect the included phone cord to the device line port (the port with the icon).

  3. Connect the phone cord to a live telephone jack.

NOTE: Use only the phone cord that came with the device. For more information about faxing, see the "Fax" chapter in the electronic user guide on the device CD (HP Color LaserJet 2840 all-in-one only).

Connect the device to a jack that controls two telephone lines

Perform the following to connect the device to a single or split telephone jack if there exists a dedicated line for fax calls and a separate line for voice calls.
  1. If a telephone cord is plugged into the telephone jack, unplug the cord and set it aside.

  2. If the telephone jack does not have a built-in splitter, plug an external Line1/Line2 splitter (not included with the HP LaserJet all-in-one) into the telephone jack.
    NOTE: Two different kinds of splitters are available: Parallel splitters (also called "T" splitters) provide two telephone outlets for a jack that controls a single telephone number; Line1/Line2 splitters provide two telephone-line outlets for a jack that controls a single telephone number; Line1/Line2 splitters provide two telephone-line outlets for a jack that controls two unique telephone numbers.
    NOTE: Not all splitters are compatible with the device, and not all regions/countries support the use of splitters.
  3. Locate the fax ports on the back of the device.

  4. Take the fax cord that is included with the device and plug one end of it into the device "line" port.
    NOTE: The fax cord that shipped with the product should be used to ensure that the device functions correctly.
  5. Plug the other end of the fax cord into the jack, on the fax side of the splitter.
    NOTE: If it is not clear which side of the splitter is for the fax number, connect a telephone to one splitter jack and dial the fax number. If the telephone emits a busy signal, the telephone is connected to the fax side of the splitter; if the telephone emits a ringing signal, the telephone is connected to the telephone side of the splitter.

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Connect the power cord

  1. Connect the power cord to the power socket on the back of the device.

    Figure 20: Example of power cord connection

  2. Connect the other end of the power cord to a grounded alternating current (AC) outlet.

    NOTE: Use only the power cord that came with the device.

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Turn on the device

Turn on the device by pressing the power button that is on the side of the device next to the power socket.

Figure 21: Example of device power button location

NOTE: If the device has no power and no lights are illuminated on the control panel, make sure that the power cord is attached securely to both the device and a power outlet. Also, make sure that the power strip is turned on and is operational, or connect the device directly to a wall outlet to test the power strip.

Set the control-panel display language and location

Figure 22: Example of control panel

NOTE: The HP Color LaserJet 2840 control panel is shown. If prompted, select the language and location. Follow the instructions on the control-panel. The device automatically turns off and then turns on after selecting the location.

Install the imaging drum

  1. Remove the imaging drum from its packaging.

  2. Place the imaging drum on a firm surface, and then pull the orange rings to remove the shipping pins.

    Figure 23: Example of imaging drum install prep

  3. Remove the orange shipping lock on each end of the imaging drum.

  4. Remove the two orange shipping spacers.

  5. Remove the orange cover from the imaging drum.
    CAUTION:

    Figure 24: Example of imaging drum cover removal

    Do not touch the surface of the green roller or expose the roller to light for an extended period of time, which could cause print quality issues.

  6. Press the scanner-release button to open the scanner assembly.

    Figure 25: Example of scanner release location

  7. Open the top-cover door.

  8. Open the imaging drum access door.

    Figure 26: Example of top cover location

  9. Align the green arrows on the side of the imaging drum with the green arrows inside the printer.

    Figure 27: Example of alignment arrows location (left view)

    Figure 28: Example of alignment arrows (right view)

  10. Lower the imaging drum into the printer, slightly rotate the imaging drum toward the front of the printer, and then press it firmly into place.

Install the print cartridge

  1. Push the scanner-release button to open the scanner assembly.

    Figure 29: Example of scanner-release button location

  2. Open the top cover.

    Figure 30: Example of access position

  3. Make sure that the correct print-cartridge slot is in the access position.

    • If the correct print-cartridge slot is not in the access position, close the top cover and the scanner assembly, and then press the rotate carousel button, see figure below, until the correct print cartridge slot is in the correct position.

    Figure 31: Example of actual button used to rotate carousel

    CAUTION: If toner gets on the clothing, wipe the toner off with a clean cloth, wash the items in cold water, and air dry the items. Using hot water or heat from a dryer sets the toner in the fabric.
    NOTE: Hewlett-Packard Company cannot recommend using non-HP print cartridges, whether they are new, refilled, or remanufactured. Because they are not HP products, HP cannot influence their design or control their quality. Also, non-HP print cartridges do not report toner level or status.
  4. Remove the one of the four, new print cartridges from its packaging, remove the orange cover from the print cartridge, and then pull the orange tab straight out to remove the sealing tape.

  5. Squeeze the blue release levers on the print cartridge, holding and the roller. Lower the cartridge straight down into the carousel until it is firmly in place.

    • To replace another cartridge, close the top cover and the scanner assembly, press the previously referenced button to rotate the carousel, and then repeat steps 4 through 6.

  6. Close the top cover, and then close the scanner assembly.

NOTE: If the black cartridge is replaced, the device prompts to run a cleaning page.

Setting up the media trays

Tray 1

  1. Open tray 1, and then slide out the tray extender.

    Figure 32: Example of tray extender

  2. Slide the width guides until they are slightly wider than the paper that is loaded.

    Figure 33: Example of width guide adjustments

  3. Load the paper with the side to be printed on face-up, and with the top edge toward the printer.

    NOTE: Up to 125 pages can be loaded in Tray 1.

    Figure 34: Example of loading media

  4. Slide the width guides in so that they lightly touch the paper.

  5. Make sure that the paper fits under the tabs on the width guides.

    Figure 35: Example of media width guide locations

Tray 2

  1. Open tray 2, and remove the orange shipping lock inside the tray.

    Figure 36: Setup tray 2 (HP Color LaserJet 2840 all-in-one)

  2. Move the blue width guides to match the paper size that is being loaded.

    Figure 37: Example of tray adjustments

  3. Extend the rear of the tray until the arrow points to the size that is being loaded.

  4. Load the paper with the side to be printed on face-down, and with the top edge toward the front.

    Figure 38: Example of media installation

    NOTE: Do not fan the media before placing it in the tray.
  5. Make sure that the paper is flat at all four corners and that the stack is below the height marks that appear on the inside of the tray.

  6. Push down on the paper to lock the metal plate in the tray into place.

  7. Slide the tray into the printer.

Verifying product functionality

Print a configuration report

NOTE: The HP Color LaserJet 2840 all-in-one control panel is shown.

Figure 39: Example of CLJ2840 AiO control panel

  1. Press the Menu button.

  2. Press the (Left Arrow) or the (Right Arrow) button to select Reports, and then press the (Checkmark) button.

  3. Press the (Left Arrow) or the (Right Arrow) button to select Config report , and then press the (Checkmark) button.

Test the copier by using the ADF input tray

  1. Load the configuration report that is just printed into the ADF input tray, with the printed side face-up.

  2. Adjust the media guides so that they touch the sides of the report page.

  3. Verify that the report is loaded with the print-side up, and then press the Start Color button.

Tip: If the copy job produces a blank page, make sure that the original is loaded with the print-side up and that no jams exist in the ADF and paper path. For information about removing jams and other troubleshooting tips, see the electronic user guide on the device CDs.

Self-test the copier by using the flatbed scanner

  1. Open the scanner lid, place the configuration report with the print-side down on the flatbed scanner, and then close the scanner lid.

    Figure 40: Example of correct copy position

  2. Press the Start Color button.

NOTE: If the copy job produces a blank page, make sure that the original is loaded with the print-side down on the flatbed scanner and that no jams exist in the paper path. For information about removing jams and other troubleshooting tips, see the electronic user guide on the device CD.

Test the memory-card reader

Plug an HP-supported memory card into the appropriate slot. The display will indicate that the printer was able to read the memory card.
NOTE: See the "Photo" chapter in the electronic user guide on the device CD for more information about using the memory-card reader .

Figure 41: Example of photo card reader location

Figure 42: Example of the memory card type-specific locations

1 - xD and SmartMedia
2 - MultiMedia, Memory Stick, and Memory Stick PRO
3 - CompactFlash
4 - Secure Digital
The HP Color LaserJet 2840 all-in-one can read the following memory-card types:
  • xD and SmartMedia
  • MultiMedia, Memory Stick, and Memory Stick PRO
  • CompactFlash
  • Secure Digital

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Complete the device setup

If the device is being used as a standalone copier, the setup is complete. If the device is being used as a standalone fax, see the "Fax" chapter in the electronic user guide that is provided on the device CD .

If the device is getting connected to a network, go to the next section. If the device directly connected to a computer, skip the next section.

If all of the device functionality is being used, see the "Fax" chapter in the electronic user guide that is provided on the device CD .

Connect to a network If the device is connected to a network, ensure that the device is connected to the network and then begin the software installation. When prompted in the installer for the connection type, select the network option .

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Installing the MS Windows software

NOTE: Must have administrative privileges to install the software for Microsoft Windows® XP or Microsoft Windows 2000.
  1. Quit all of the programs that are running on the computer.

  2. Follow the instructions that appeared at the end of the animated installation guide on the installation CD. If the installation program does not begin automatically, click Start , click Run , click Browse , select the HPSetup.exe file on the CD, and then click OK .

  3. Select Install HP LaserJet software .

  4. In the Printer Connection Wizard, select a connection type .

  5. The software prompts to connect the device to a computer. Connect a USB cable (A/B) from the device to the correct computer port.

    NOTE: If connecting to a network, proceed to the following step without connecting a USB cable.
  6. For Microsoft Windows 2000 and Microsoft Windows XP operating systems that meet all system requirements, select Typical, and then follow the instructions to install the software.

    For Microsoft Windows 98 and Microsoft Windows Millennium Edition (Me) operating systems, or any system that does not meet the system requirements, select Minimal, and then follow the instructions to install the software.

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Use the HP Toolbox

NOTE: The HP Toolbox is not available from a minimal installation, and it does not support Macintosh operating systems.

After the software installation is complete use the device from the computer.

  1. On the computer, click Start, and then click Programs.

  2. Click HP , click HP CLJ 2820/2840 , and then click hp Toolbox to open the HP Toolbox.

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Install the Macintosh software (OS 9.2.2 and later)

NOTE: If the Operating system is Macintosh OS X, go to the next step.
  1. Connect the USB cable (A/B) to the computer.

  2. Quit all of the programs that are running on the computer.

  3. Follow the instructions that appeared at the end of the animated installation guide on the device CD. If the installation program did not begin automatically, open the CD folder and double-click the HP All-in-One Installer icon.

  4. Follow the onscreen instructions, and then click Install .

  5. When prompted, restart the computer.

  6. When the HP all-in-one Setup Assistant starts, follow the instructions. Then, go to the next step.

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Install the Macintosh software (OS X 10.2 and later)

  1. Connect the USB cable (A/B) to the computer.

  2. Quit all of the programs that are running on the computer.

  3. Follow the instructions that appeared at the end of the animated installation guide on the device CD . If the installation program did not begin automatically, open the CD folder and double-click the HP All-in-One Installer icon .

  4. Follow the onscreen instructions, and then click Install .

  5. When prompted, restart the computer.

  6. When the HP All-in-One Setup Assistant starts, follow the instructions.

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Test the software installation

Print a page from any program to make sure that the software is correctly installed. If the installation failed, reinstall the software. If the reinstallation fails, see the support flyer or go to http://www.hp.com/support/clj2800series for more information.

Register the all-in-one Register with HP to keep the all-in-one running smoothly and to receive free information that is relevant, including driver or software update notifications, support alerts, and tips for using the HP product. Register the all-in-one at http://www.hp.com/go/register .

Support information

For customer support, see the support flyer or go to http://www.hp.com/support/clj2800series .

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Congratulations!

The device is ready to use. Open the HP Toolbox, the online support, or the electronic user guide for additional use and troubleshooting information.

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