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HP Notebook PCs - A Password is Required Causing the Computer to not Startup or Boot in Windows XP
There are multiple levels of password security built into an HP computer.
During logon you may be required to enter one or more of these passwords if you have created a password for one of these security levels during a previous session. If you have forgotten or lost one of these passwords, you will have to use one of the following methods to access the computer depending on the password that is being requested.
NOTE: Passwords are great for preventing access to your computer, but they can be a major problem if they are forgotten. It is a good idea to write down all of your passwords and keep them in a secure place.
The Windows Login password is needed to access Windows from the Login screen if a password was set for that user. Use one of the following options to reset a Windows login password.
Option 1: Login as another user
If there is more than one Windows user enabled on the PC, their login can be used to reset the login with the missing password. Use the following steps to reset the password.
NOTE: This option can only be used if the other user account is enabled as an "administrator" account.
Option 2: Startup in Safe Mode
The Windows Administrator account is accessible from Safe Mode. Any user account can be reset from the Windows Administrator account. Use the following steps to access Safe Mode and reset the user account with the missing password.
Option 3: Delete additional user accounts
If the notebook boots into a non-administrator account, this account and additional accounts may be deleted using the following steps:
The Windows Administrator password prevents non-administrator Windows users from changing the Windows configuration or adding new applications. Some applications will not run unless the user is the Windows administrator. Because of this limitation, by default the administrator password is not set on HP Notebook PCs.
If you have set the Windows Administrator password, make sure you write it down and put it in a safe place. If you forget the password, the solution is to re-install Windows.
The Power On password is set in the System BIOS options. It prevents unwanted users from accessing the computer. By default, HP does not set the Power On password. If you set the Power On password in the System BIOS options you will be prompted for it immediately after you power on the Notebook PC.
If this password is forgotten, a repair at an HP certified repair center is required to reset the computer. Please contact HP to schedule a repair. This service is not covered by the warranty.
The Drive Lock password protects the data on your hard drive through encryption. If your computer is stolen, the data on the hard drive is inaccessible without the Drive Lock password. This password cannot be reset. If it is lost or forgotten, the hard drive must be replaced. Please contact HP to order a new hard drive. This service is not covered by the warranty.