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HP Notebook PCs - Testing a Hard Disk using the Built in Self Test
The Hard Disk Self Test, built into the BIOS for HP notebook computers that were manufactured after 2003, tests the condition and integrity of the hard drive. You should run the Hard Drive self test in the BIOS if you see any error message about possible problems with the hard drive. As part of a performance maintenance program, you should periodically run the test to identify potential issues before they become problems that cause the hard drive to fail unexpectedly.
Hard Drive Test not available for solid state hard drives
The hard drive testing processes in this document cannot be performed on a solid state hard drive. If your computer has a solid state hard drive, and displays a hard drive error message, contact HP Support .
Hard Drive Test not available for older BIOS
Performing the Hard Drive Self Test on serial ATA (SATA) hard drives may generate a message indicating that diagnostics are not supported or do not exist. If such a message displays, determine if an updated version of the BIOS is available for the notebook. If an updated BIOS is available, install the BIOS and then perform the Hard Drive Self Test.
Perform a Hard Drive Self Test
Many computer problems are related to soft failures on the hard drive. The comprehensive portion of the HP Hard Drive Self Test repairs soft errors on the hard drive, but does not report the errors. After the test completes, be sure to restart the computer to determine if the test repaired any problems you are experiencing with your computer.
If the computer has two hard drives, you should select the multi-bay test option and test each drive separately.
The Hard Drive Self Test performs a Quick Test followed by a Comprehensive Test . During each test, the window displays a status bar and an estimated time to completion. See HP Notebook PCs - Testing a Hard Disk using the Built in Self Test for additional information.
Testing Multi-Bay hard drives
Some notebook models have two hard drives and the Self Test should be run on both drive. Start the notebook in the BIOS Setup Utility, as discussed above. When you select the Hard Drive Self Test option, you also open the drive selection window. Select either the Hard Drive or the Multi-Bay test option. After testing the drive, you can select and test the other drive.
NOTE: The exact wording used for these testing options may differ from model to model, but the test accurately evaluates the condition of the hard drive.
Perform a Memory test
To use the Memory Test in the BIOS, follow the steps below.
The message,is displayed when the Memory Test is complete. Press the f10 key to exit the BIOS Setup window.
Install updated BIOS if Windows is accessible
Install updated BIOS if Windows is not accessible
If any test fails, contact HP.
Review system information
You can view information about the computer's memory, hard drives, and other hardware components by following these steps. The information below is organized by operating system. You can access system information using any of the following built-in tools.
View using Windows System Information tool (XP, Vista, Windows 7)
View using My Computer Properties tool (Vista, Windows 7)
The System windows display general information, including the Model Name , Processor , Operating System , and Memory , is displayed in the right panel.
View using My Computer Properties tool (XP)
View using HP Support Assistant Tool (Vista, Windows 7)
Click the link to download the latest verion of the HP Support Assistant support tool. If the PC has the Vista operating system with the default HP Help & Support tools, you should upgrade to the HP Support Assistant for the latest tools.
View using HP Help & Support (XP)
Click the link to download the latest version of the HP Help and Support for XP support tool.