Print | Rate this content

HP PSC 1400 Series All-in-One - Printing Begins and Prints Part or All of the First Page then Printing Stops

Issue

When attempting to print to your HP PSC 1400 Series All-in-One, part or all of the first page prints and then printing stops. This usually occurs when using Best, Maximum DPI, or 600 x 600 dpi modes. When this happens, you may also notice a document failed to print error message.

NOTE: This only occurs on systems using Windows XP or 2000.

This issue applies to the following All-in-Ones:

HP PSC 1401, 1402, 1403, 1408, 1410, 1410v, 1410xi, and 1417 All-in-Ones.

NOTE: If printing starts and stops but eventually continues, or if printing is slow, the information on this page will not solve your printing problem.

Solution

Complete the following steps:

Step one: Print a self-test page from the All-in-One

  1. Press and hold the Cancel button. While holding down the Cancel button, press the Start Copy Color button.

  2. Release the buttons. A self-test page should print.

  • If the page does not print or stops printing midway through the page, then the solutions on this page will not solve your printing problem.

Step two: Print a test page from WordPad in Normal resolution

  1. Open WordPad by clicking Start, Accessories, and then WordPad.

  2. Type in more than one page of text.

  3. Click File and then Print.

  4. Select HP PSC 1400 series All-in-One.

  5. Change the print quality setting to Normal

  6. Click Print. The text you created should print.

  • If the page does not print or stops printing midway through the page, then the solutions on this page will not solve your printing problem.

Step three: Print a test page from WordPad in Maximum DPI

  1. With the document you created in the previous step, click File and then Print.

  2. Select HP PSC 1400 series All-in-One.

  3. Change the print quality setting to Maximum DPI.

  4. Click Print. The text page you created should print.

  • If the page does not print or stops printing midway through the page, then the solutions on this page will not solve your printing problem.

Step four: Install the 'Critical update to fix Best printing mode'

  1. Go to the software download page for your printer.

    NOTE: For your convenience, the link takes you to the HP PSC 1400 All-in-One series page that contains this update.
  2. Select your product.

  3. Select your operating system.

  4. Under the Update section, click the link to the 'Critical update to fix Best printing mode' and follow the instructions on that page.

Provide feedback

Please rate the information on this page to help us improve our content. Thank you!