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Blinking Lights on the HP PSC 1500 and Photosmart C3100 All-in-One Printer Series

Blinking Lights

The following sections describe the most common combinations of blinking (flashing) lights on the product control panel, followed by solutions for each combination. Find the blinking lights pattern you are experiencing, and then follow the steps to resolve the issue.

NOTE: An E might also appear in the Number of Copies display. This is an additional indication that there is an issue with the product that needs to be resolved. The presence of an E, however, does not affect the meaning of the blinking lights, and can be disregarded for troubleshooting purposes.

Figure 1: The control panel lights

Illustration of the product control panel with the lights called out
1 - Check Paper light ()
2 - Check Cartridge light ()
3 - Start Copy lights ()
4 - Power light ()

Issue: All lights are blinking

In this error condition, the following blinking lights pattern displays on the control panel:

  • Power light: Blinking

  • Check Paper light: Blinking

  • Check Cartridge light: Blinking

  • Start Copy lights: Both are blinking

Figure 2: All lights are blinking

Illustration: All lights are blinking

Figure 3: The Power light is blinking

Illustration: Power light is blinking
  • Cause

    The product has a fatal error.

Solutions

Solution one: Reset the All-in-One

Follow these steps in the order given to reset the product.

  1. Press the Power button () to turn off the product.

  2. Disconnect the power cord from the rear of the product.

  3. Reconnect the power cord to the rear of the product.

  4. Press the Power button () to turn on the product.

Solution two: Attach the control panel faceplate

If the control panel overlay, or bezel, is incorrectly installed, the product might indicate a fatal error condition. If the product has not been set up before, ensure correct installation of the control panel overlay by following the instructions as presented.

If you already installed the control panel overlay, and your product has been working for some time, do not attempt to reinstall the overlay. Press firmly on the overlay to ensure proper installation of the overlay adhesive or pins.

NOTE: If you have already installed the control panel overlay, proceed to the next solution.
  1. Press the Power button () to turn off the product.

  2. Disconnect the power cord from the rear of the product.

  3. Lift the scanner lid, and then carefully line up and install the control panel overlay. Insert the control panel faceplate tabs into the slots on top of the product.

    Figure 4: Insert the control panel faceplate

    Illustration: Insert the control panel faceplate
  4. Press down firmly on all edges of the faceplate to secure it.

    Figure 5: Secure the faceplate

    Illustration: Secure the faceplate
  5. Reconnect the power cord to the rear of the product.

  6. Press the Power button () to turn on the product.

  7. Try the task again.

Solution three: Service the All-in-One

If you have completed all the steps and are still experiencing a problem, continue to the Service the All-in-One section at the end of this document.

Issue: The Check Cartridge and the Start Copy lights are blinking

In this error condition, the following blinking lights pattern displays on the control panel:

  • Power light: On

  • Check Paper light: Off

  • Check Cartridge light: Blinking

  • Start Copy lights: Either or both are blinking

Figure 6: The Cartridge and both Start Copy lights are blinking

Image of the Cartridge and both Start Copy lights are blinking

Figure 7: The Cartridge and Black Start Copy lights are blinking

Image of the Cartridge and Black Start Copy lights are blinking

Figure 8: The Cartridge and Color Start Copy lights are blinking

Image of the  Cartridge and Color Start Copy lights are blinking
  • Causes

    • The cartridge access door is open.

    • The cartridges are missing.

    • The cartridges are not installed properly.

    • The protective tape is still on a cartridge.

    • A cartridge is empty.

    • A cartridge is defective.

Solutions

Solution one: Close the cartridge access door

Close the cartridge access door completely, and then check for the blinking lights.

Figure 9: Close the cartridge access door

Illustration: Close the cartridge access door
  • If these steps resolved the issue, you do not need to continue troubleshooting.

  • If the issue persists, continue to the next solution.

Solution two: Resolve the cartridge problem

Follow these steps in the order given to resolve the cartridge problem.

Step one: Determine which cartridge is the problem

The following procedures refer to a 'problem' cartridge. The 'problem' cartridge is identified either by a computer message or by the Start Copy lights.

  • If a computer message indicates a specific cartridge, that is the problem cartridge.

  • If there is no computer message, look at the Start Copy lights - if the Start Copy Black light is blinking, the cartridge on the right is the problem cartridge. If the Start Copy Color light is blinking, the cartridge on the left is the problem cartridge.

  • If both Start Copy lights are blinking and there is no computer message, perform the following steps on both cartridges.

Step two: Clean the problem cartridge contacts

Follow these steps in the order given to clean the electrical contacts:

  1. Gather the following items:

    • Clean distilled water. Use bottled or filtered water if distilled water is not available.

    • Clean cotton swabs or any soft, lint-free material that will not stick to the cartridges (coffee filters work well).

  2. Open the cartridge access door. The carriage moves into the access area on the right, unless there is an obstruction.

    Figure 10: Open the cartridge access door

    Illustration: Open the cartridge access door
  3. Disconnect the power cord from the rear of the product.

    WARNING: Make sure that the power cord is disconnected from the product to avoid an electrical shock.
  4. Press down on the problem cartridge to release it, and then pull it towards you to remove it.

    Figure 11: Remove the problem cartridge

    Illustration: Remove the cartridge
  5. If there is tape on the cartridge, remove it. Do not remove the copper-colored strip.

    Figure 12: Remove the tape

    Illustration: Remove the tape

    If you removed the tape from the cartridge, there is no need to clean the cartridge. Continue to the step to reinstall the cartridge.

  6. Place the cartridge on a piece of paper with the nozzle plate facing up.

  7. Dip a cotton swab in the clean distilled water, and then squeeze it to remove most of the moisture. The swab should be only slightly damp.

  8. Clean the cartridge contacts.

    CAUTION: Avoid touching the nozzles.

    Figure 13: Clean the cartridge contacts

    Photograph of the cartridge contacts.
    NOTE: Clean the contacts quickly so that the cartridge is not outside the product for more than 30 minutes. The ink can dry out and clog the nozzles if the cartridge is outside of the product for too long.
Step three: Clean the carriage contacts
  1. Dip a cotton swab in the clean distilled water, and then squeeze it to remove most of the moisture. The swab should be only slightly damp.

  2. Clean the contacts in the carriage slot for the problem cartridge.

    WARNING: Make sure that the power cord is disconnected from the product to avoid an electrical shock.

    Figure 14: The gold-colored contacts in the carriage slots

    Photograph of the contacts in the  carriage slots
  3. Wait ten minutes to allow the cartridge and carriage to dry.

  4. Place the cartridge in its slot at a slight, upward angle, and then press up and forward until the cartridge snaps into position.

    Figure 15: Install the cartridge

    Illustration: Install the cartridge
  5. Reconnect the power cord to the rear of the product.

  6. Close the cartridge access door.

    Figure 16: Close the cartridge access door

    Illustration: Close the cartridge access door

    An alignment page prints after about a minute.

Step four: Align the cartridges

After the product prints a cartridge alignment sheet, follow these steps to align the cartridges.

  1. Lift the lid of the product.

  2. Place the top of the alignment page face down in the right front corner of the glass.

    Figure 17: Place the alignment page face down

  3. Close the lid.

  4. Press the Scan button ().

    The Power light () will blink during the alignment process, and will stop blinking when the alignment is complete.

  • If these steps resolved the issue, there is no need to continue troubleshooting.

  • If the issue persists, see the next step.

Step five: Replace the problem cartridge

To purchase cartridges or check cartridge compatibility for your printer, go to HP Home & Home Office Store (US only), and then click Ink Toner & Paper.

If you are located outside of the US, follow these steps to purchase cartridges using HP SureSupply.

  1. Go to HP SureSupply .

  2. Scroll to the bottom of the page and make sure that the country/region location is correct.

Genuine HP cartridges can also be purchased from other retailers.

Which cartridges you use might depend on your country/region. Follow these steps to purchase cartridges or check cartridge compatibility for your printer using HP SureSupply.

  1. Go to HP SureSupply .

  2. Scroll to the bottom of the page and make sure that the country/region location is correct.

NOTE: For the United States only, go to the HP Home & Home Office Store .

Genuine HP cartridges can also be purchased from other retailers.

Follow these steps to replace the problem cartridge.

  1. Open the cartridge access door. The carriage moves into the access area on the right, unless there is an obstruction.

    Figure 18: Open the cartridge access door

    Illustration: Open the cartridge access door

    Figure 19: The cartridges in the proper position

    1 - Tri-color cartridge
    2 - Black or photo cartridge
  2. Press down gently on the top of the cartridge to release it from the carriage, and then pull it toward you to remove it.

    Figure 20: Remove the cartridge

    Illustration: Remove the cartridge
  3. Remove the new cartridge from its packaging, and then remove the protective tape from the cartridge.

    Figure 21: Remove the protective tape

    Illustration of removing the protective tape
    CAUTION: Do not touch the cartridge contacts or nozzles.

    Figure 22: Do not touch the contacts

    Illustration cautioning against touching the cartridge contacts
  4. Place the cartridge in its slot at a slight, upward angle, and then press up and forward until the cartridge snaps into position.

    Figure 23: Install the cartridge

  5. Close the cartridge access door. An alignment page prints within a minute.

    Figure 24: Close the cartridge access door

    Illustration: Close the cartridge access door
Step six: Align the cartridges

After the product prints a cartridge alignment sheet, follow these steps to align the cartridges.

  1. Lift the lid of the product.

  2. Place the top of the alignment page face down in the right front corner of the glass.

    Figure 25: Place the alignment page face down

  3. Close the lid.

  4. Press the Scan button ().

    The Power light () will blink during the alignment process, and will stop blinking when the alignment is complete.

  • If these steps resolved the issue, you do not need to continue troubleshooting.

  • If the issue persists, continue to the next solution.

Solution three: Service the All-in-One

If you have completed all the steps and are still experiencing a problem, continue to the Service the All-in-One section at the end of this document.

Issue: The Check Paper light is blinking

In this error condition, the following blinking lights pattern displays on the control panel:

  • Power light: On

  • Check Paper light: Blinking

  • Check Cartridge light: Off

  • Start Copy lights: Both are on

Figure 26: The Check Paper light is blinking

Illustration: the Check Paper light is blinking

Figure 27: The Power light is on

Illustration: the Power light is on
  • Causes

    • The paper tray is empty.

    • A paper jam has occurred.

    • The paper in the tray does not match the driver setting.

Solutions

Solution one: Load paper and resume the print job

If the paper tray is empty, load more paper into the paper tray.

  1. Make sure that the paper is free of rips, dust, wrinkles, and curled or bent edges.

  2. Make sure that all the paper in the stack is the same size and type.

  3. Tap the stack on a flat surface to align the edges.

  4. Slide the paper width guide to its outermost position.

  5. Open the paper tray extender.

    CAUTION: To avoid a paper jam when using legal-size paper, do not open the paper tray extender.

    Figure 28: Slide the paper width guide outward, and then open the paper tray extender

    Illustration: Slide the paper width guide and open the paper-tray extender
  6. Insert the paper into the paper tray.

    NOTE: Pushing the paper in too far could result in paper jams or more than one sheet of paper feeding into the product.

    Figure 29: Insert the paper into the paper tray

    Illustration: Insert the paper into the paper tray
  7. Slide the paper width guide inward until it stops at the edge of the paper.

    Figure 30: Slide the paper width guide inward

    Illustration: Slide the paper width guide inward
  8. Press the Cancel/Resume button () to resume the print or copy task.
  • If these steps resolved the issue, you do not need to continue troubleshooting.

  • If the issue persists, continue to the next solution.

Solution two: Check the paper

There are several paper-related problems that can cause the Check Paper light () to blink. Check the stack of paper for any of the following conditions:

  • Paper that has already been printed on

  • Crumpled or folded paper

  • Textured paper

  • Specialty paper

  • Envelope flaps

    NOTE: Envelopes might feed incorrectly if the envelope flap moves as the rollers grip it. Use envelopes with a rectangular flap and/or fold the flap inside the envelope when printing.

To determine if the paper is the cause, try using some clean, undamaged sheets of plain inkjet-rated 70 to 90 gsm (20- to 24-pound bond) paper, such as HP Multipurpose or Bright White paper. If that paper feeds correctly, there might be a problem with the other paper.

  • If these steps resolved the issue, you do not need to continue troubleshooting.

  • If the issue persists, continue to the next solution.

Solution three: Change the print driver settings

Follow these steps in the order given to change the print driver settings.

Step one: Change the settings

Select one of the following methods to change the paper size setting to match the print job. Create a custom paper size only if the correct paper size is not an option.

Method one: Select an existing paper size
  1. In the program you are printing in, click File, and then click Print. The Print window opens.

  2. In the Name: drop-down list, select the correct product, if it is not already selected.

  3. Click Properties or Preferences in the upper-right corner of the Print window. The Properties or Printing Preferences window opens.

    NOTE: The name of the button or window depends on the software you are using.
  4. Click the Features tab.

  5. From the Size: drop-down list, click More to access the paper size options. The Size is: window opens.

  6. In the Size is: list, scroll down to the appropriate paper size category, and then select the paper size that matches the paper loaded in the product.

  7. Click OK to accept the settings.

Method two: Create a custom paper size
  1. In the program you are printing in, click File, and then click Print. The Print window opens.

  2. In the Name: drop-down list, select the correct product, if it is not already selected.

  3. Click Properties or Preferences in the upper-right corner of the Print window. The Properties or Printing Preferences window opens.

    NOTE: The name of the button or window depends on the software you are using.
  4. Click the Features tab.

  5. From the Size: drop-down list, click Custom. The Custom Paper Size window opens.

  6. In the Name box, type a name for the paper size you are using. For example, if you are printing on 101.6 x 203.2 mm (4 x 8 inch) envelopes, type 4x8 envelopes.

    NOTE: You must type a custom size name in the Name box. If you do not, the Save button is unavailable when you try to save the setting.
  7. In the Paper Size area, type the measurement in the Width and Length boxes. For example, if you are printing on 101.6 x 203.2 mm (4 x 8 inch) envelopes, type 4 in the Width box, and type 8 in the Length box.

  8. In the Units area, select the appropriate unit of measure, and then click Save.

    NOTE: If Save is unavailable, make sure that there is a name for the setting in the Name box.
  9. Click OK to accept the settings. The Custom Paper Size window closes.

  10. From the Size: drop-down list on the Features tab, click More.

  11. The Size is: window opens.

  12. In the Size is: list, scroll down to Custom, and then select the custom paper size you created.

  13. Click OK to accept the settings.

Step two: Print from the application again

Try to reproduce the error that caused the blinking lights. If you cannot remember, follow these steps:

  1. In the program you are printing in, click File, and then click Print. The Print window opens.

  2. In the Name: drop-down list, select the correct product, if it is not already selected.

  3. Click OK.

  4. Check for the blinking lights.

  • If these steps resolved the issue, you do not need to continue troubleshooting.

  • If the issue persists, continue to the next solution.

Solution four: Clear the paper jam

Follow these steps in the order presented to resolve the issue.

Experiencing frequent or recurring paper jams?
Preventing paper jams

The following recommendations can help prevent recurring paper jams in your HP product.

  • Before loading paper in the tray, hold the stack of paper, and then tap the bottom edge on a flat surface so that the stack is even on all sides.

  • Make sure that the length and width adjusters on the tray are correctly positioned, and then push the stack of paper forward until it stops in the tray.

    CAUTION: Do not force the paper to move too far forward in the tray.
  • Do not overload the tray with paper.

  • Only add paper to the tray when the product is not printing.

  • Make sure the HP product supports the paper type. See the documentation that came with the HP product for more information.

  • Do not print on paper with paper clips or staples attached.

  • Do not use paper that is bent, torn, dusty, damp, wrinkled, curled, or paper that does not lie flat.

  • Use only one type of paper at a time. Do not mix different types, weights, or sizes of paper.

  • Do not use paper that is too thin, too thick, or too glossy for the product.

Causes of paper jams

The following factors can cause paper jams:

  • Paper loaded incorrectly in the paper tray.

  • Damaged or dirty paper rollers.

  • Torn, wrinkled, or damp paper loaded in the paper tray.

  • The rear access door or two-sided printing accessory (duplexer) might not be closed or is not locked into place.

  • Paper was added to a stack already in the tray while the HP product was printing.

  • The tray contains more than one type of paper.

  • The paper is jammed inside the HP product where you cannot see it.

  • An obstruction is blocking the paper path.

  • Torn pieces of paper from a previous jam are stuck in the product.

  • The tray is too full.

  • If printing on an envelope, the edges of the envelope are bent.

Step one: Remove any loose paper from the tray

Remove any loose sheets of paper from the input tray and the output tray.

CAUTION: Do not remove jammed paper at this stage. Trying to clear jammed paper from the front of the product can damage the print mechanism.
Remove any loose paper
Do not pull jammed paper
Illustration of removing loose paper
Illustration of do not pull jammed paper
Step two: Clear the paper jam from the rear of the product

  1. Lower the paper tray.

  2. Press the Power button () to turn off the product.

  3. Disconnect the power cord from the rear of the product.

  4. Press in the tab on the left side of the rear access door to release the door. Pull the door away from the product to remove it.

    Figure 31: Remove the rear access door

    Illustration: Remove the rear access door
  5. Gently remove any jammed paper or bits of torn paper from the rollers inside the product. Use both hands to pull any whole sheets of paper to avoid tearing them.

    Figure 32: Gently remove the jammed paper

    Illustration of removing the jammed paper
    CAUTION: If the paper tears, remove the torn pieces from the rollers and wheels. If any torn pieces of paper remain inside the product, more paper jams are likely to occur.

    Figure 33: Remove scraps of paper

    Illustration of removing scraps of paper
  6. Reattach the rear access door. Slide the two pins on the right side of the door into the two holes on the right of the product, and then snap the left side into place.

    Figure 34: Reattach the rear access door

    Illustration of inserting the rear access door.
  7. Reconnect the power cord to the rear of the product.

Step three: Clear the jam from the front of the All-in-One
  1. Press the Power button () to turn on the product, if the product is not already on.

  2. Open the cartridge access door. The carriage moves into the access area on the right.

    Figure 35: Open the cartridge access door

    Illustration: Open the cartridge access door
  3. When the carriage stops moving, disconnect the power cord from the rear of the product.

  4. Gently remove any jammed paper.

    NOTE: Remove paper from the front of the product as carefully as possible. If any torn pieces of paper remain inside the product, more paper jams are likely to occur, and this could damage the print mechanism.
  5. Make sure that no scraps of paper are stuck between the rollers.

  6. Close the cartridge access door.

    Figure 36: Close the cartridge access door

    Illustration: Close the cartridge access door
  7. Reconnect the power cord to the rear of the product.

  8. Press the Power button () to turn on the product.

Step four: Load paper
  1. Make sure that the paper is free of rips, dust, wrinkles, and curled or bent edges.

  2. Make sure that all the paper in the stack is the same size and type.

  3. Tap the stack on a flat surface to even the edges.

  4. Slide the paper width guide to its outermost position.

    Figure 37: Slide out the paper width guide

    Illustration: Slide out the paper width guide
  5. Insert the paper into the paper tray.

    NOTE: The paper should extend off the end of the paper tray about six mm (about .25 inches). Pushing the paper in too far could result paper jams or more than one sheet of paper feeding into the product.

    Figure 38: Insert the paper into the paper tray

    Illustration: Insert the paper into the paper tray
  6. Slide the paper width guide inward until it is snug (but not tight) against the paper.

    Figure 39: Slide the paper width guide inward

    Illustration: Slide the paper width guide inward
Step five: Print a self-test report
  1. Press and hold the Cancel/Resume button (), and then press the Start Copy Color () button.

  2. Release both buttons at the same time. The self-test report prints.

  • If these steps resolved the issue, and the test page prints, there is no need to continue troubleshooting.

  • If the issue persists, continue with the next solution.

  • If the test page does not print, continue with the next solution.

Solution five: Make sure that the carriage can move freely

Use the following steps to make sure that the carriage moves freely.

Step one: Check the paper path
  1. Press the Power button () to turn on the product.

  2. Open the cartridge access door. The carriage moves into the access area on the right.

    Figure 40: Open the cartridge access door

    Illustration: Open the cartridge access door
  3. With the product turned on, disconnect the power cord from the rear of the product.

    CAUTION: Disconnect the power cord to move parts by hand without the risk of an electrical shock.
  4. Unplug the power cord from the power source or electrical outlet.

  5. Check for any paper or object that might be restricting the carriage.

    NOTE: You might need a flashlight to illuminate areas for proper viewing.

    Figure 41: Example of obstruction

    Photograph of obstruction that blocks the carriage movement
  6. Remove any loose paper or obstructions you find.

  7. Reach inside the product, and then manually move the carriage.

    • If the carriage is stuck on the right side of the product, move the carriage to the left side of the product.

    • If the carriage is stuck on the left side of the product, move the carriage to the right side of the product.

    • If the carriage is stuck in the middle of the product, move the carriage to the right side of the product.

  8. Make sure that the carriage can move freely across the width of the product. Gently push the carriage to the left and then to the right.

  9. Close the cartridge access door.

    Figure 42: Close the cartridge access door

    Illustration: Close the cartridge access door
  10. Reconnect the power cord to the rear of the product.

  11. Plug the power cord into the electrical outlet.

  12. Press the Power button () to turn on the product.

Step two: Print a self-test report
  1. Press and hold the Cancel/Resume button (), and then press the Start Copy Color () button.

  2. Release both buttons at the same time. The self-test report prints.

  • If these steps resolved the issue, and the test page prints, there is no need to continue troubleshooting.

  • If the issue persists, continue with the next solution.

  • If the test page does not print, continue with the next solution.

Solution six: Clean the rollers

Dust, paper fiber, and other debris might accumulate on the paper feed rollers and cause paper jams and paper feed issues. Follow these steps to clean the paper feed rollers.

Step one: Clean the rollers

Follow these steps to remove any debris, dirt, or paper scraps from the rollers.

  1. Gather the following materials:

    • A clean, lint-free cloth, or any cloth that will not come apart or leave fibers

    • Distilled, filtered, or bottled water (tap water might damage the product)

  2. Press the Power button () to turn off the product.

  3. Disconnect the power cord from the rear of the product.

  4. Press in the tab on the left side of the rear access door to release the door. Pull the door away from the product to remove it.

    Figure 43: Remove the rear access door

    Illustration: Remove the rear access door
  5. Lightly dampen a clean, lint-free cloth with bottled or distilled water, and then squeeze any excess liquid from the cloth.

  6. Press the cloth against the rollers, and then rotate them upwards with your fingers. Apply a moderate amount of pressure to remove any dust or dirt buildup.

    Figure 44: Clean the paper feed rollers

    Illustration of the rollers inside the rear access door
  7. Allow the rollers to dry for 10 or 15 minutes.

  8. Check the paper feed rollers on the rear access door to make sure that they are clean, free of paper bits, and rotate freely.

    Figure 45: The rollers in the rear access door

    Photograph of rear access door rollers
  9. Reattach the rear access door. Slide the two pins on the right side of the door into the two holes on the right of the product, and then snap the left side into place.

    Figure 46: Reattach the rear access door

    Illustration of inserting the rear access door.
  10. Reconnect the power cord to the rear of the product.

  11. Press the Power button () to turn on the product.

Step two: Print a self-test report
  1. Press and hold the Cancel/Resume button (), and then press the Start Copy Color () button.

  2. Release both buttons at the same time. The self-test report prints.

  • If these steps resolved the issue, and the test page prints, there is no need to continue troubleshooting.

  • If the issue persists, continue with the next solution.

  • If the test page does not print, continue with the next solution.

Solution seven: Reset the All-in-One

Follow these steps to reset the product.

Step one: Reset the All-in-One

Follow these steps in the order given to reset the product.

  1. Press the Power button () to turn off the product.

  2. Disconnect the power cord from the rear of the product.

  3. Reconnect the power cord to the rear of the product.

  4. Press the Power button () to turn on the product.

Step two: Print a self-test report
  1. Press and hold the Cancel/Resume button (), and then press the Start Copy Color () button.

  2. Release both buttons at the same time. The self-test report prints.

  • If these steps resolved the issue, and the test page prints, there is no need to continue troubleshooting.

  • If the issue persists, continue with the next solution.

  • If the test page does not print, continue with the next solution.

Solution eight: Service the All-in-One

If you have completed all the steps and are still experiencing a problem, continue to the Service the All-in-One section at the end of this document.

Issue: The Check Paper and the Check Cartridge lights are blinking

In this error condition, the following blinking lights pattern displays on the control panel:

  • Power light: On

  • Check Paper light: Blinking

  • Check Cartridge light: Blinking

  • Start Copy lights: Both are on

Figure 47: The Check Paper and the Check Cartridge lights are blinking

Illustration: The Check Paper and the Check Cartridge lights are blinking

Figure 48: The Power light is on

Illustration: the Power light is on
  • Cause

    The product has a carriage stall or jam.

Solutions

Solution one: Make sure that the carriage can move freely

Use the following steps to make sure that the carriage moves freely.

Step one: Reset the All-in-One

Follow these steps in the order given to reset the product.

  1. Press the Power button () to turn off the product.

  2. Disconnect the power cord from the rear of the product.

  3. Reconnect the power cord to the rear of the product.

  4. Press the Power button () to turn on the product.

  • If these steps resolved the issue, there is no need to continue troubleshooting.

  • If the issue persists, see the next step.

Step two: Check the paper path
  1. If the product is not on, press the Power button () to turn on the product.

  2. Open the cartridge access door. The carriage moves into the access area on the right.

    Figure 49: Open the cartridge access door

    Illustration: Open the cartridge access door
  3. With the product turned on, disconnect the power cord from the rear of the product.

    CAUTION: Disconnect the power cord to move parts by hand without the risk of an electrical shock.
  4. Unplug the power cord from the electrical outlet.

  5. Check for any paper or object that might be restricting the carriage.

    Figure 50: Example of obstruction

    Photograph of obstruction that blocks the carriage movement
    NOTE: You might need a flashlight to illuminate areas for proper viewing.
  6. Remove any loose paper or obstructions you find.

  7. Reach inside the product, and then manually move the carriage.

    • If the carriage is stuck on the right side of the product, move the carriage to the left side of the product.

    • If the carriage is stuck on the left side of the product, move the carriage to the right side of the product.

    • If the carriage is stuck in the middle of the product, move the carriage to the right side of the product.

  8. Make sure that the carriage can move freely across the width of the product. Gently push the carriage to the left and then to the right.

  9. Close the cartridge access door.

    Figure 51: Close the cartridge access door

    Illustration: Close the cartridge access door
  10. Reconnect the power cord to the rear of the product.

  11. Plug the power cord into the electrical outlet.

  12. Press the Power button () to turn on the product.

Step two: Print a self-test report
  1. Press and hold the Cancel/Resume button (), and then press the Start Copy Color () button.

  2. Release both buttons at the same time. The self-test report prints.

  • If these steps resolved the issue, and the test page prints, there is no need to continue troubleshooting.

  • If the issue persists, continue with the next solution.

  • If the test page does not print, continue with the next solution.

Solution two: Clear the paper jam

Paper jams often cause the carriage to stall or jam.

Experiencing frequent or recurring paper jams?
Preventing paper jams

The following recommendations can help prevent recurring paper jams in your HP product.

  • Before loading paper in the tray, hold the stack of paper, and then tap the bottom edge on a flat surface so that the stack is even on all sides.

  • Make sure that the length and width adjusters on the tray are correctly positioned, and then push the stack of paper forward until it stops in the tray.

    CAUTION: Do not force the paper to move too far forward in the tray.
  • Do not overload the tray with paper.

  • Only add paper to the tray when the product is not printing.

  • Make sure the HP product supports the paper type. See the documentation that came with the HP product for more information.

  • Do not print on paper with paper clips or staples attached.

  • Do not use paper that is bent, torn, dusty, damp, wrinkled, curled, or paper that does not lie flat.

  • Use only one type of paper at a time. Do not mix different types, weights, or sizes of paper.

  • Do not use paper that is too thin, too thick, or too glossy for the product.

Causes of paper jams

The following factors can cause paper jams:

  • Paper loaded incorrectly in the paper tray.

  • Damaged or dirty paper rollers.

  • Torn, wrinkled, or damp paper loaded in the paper tray.

  • The rear access door or two-sided printing accessory (duplexer) might not be closed or is not locked into place.

  • Paper was added to a stack already in the tray while the HP product was printing.

  • The tray contains more than one type of paper.

  • The paper is jammed inside the HP product where you cannot see it.

  • An obstruction is blocking the paper path.

  • Torn pieces of paper from a previous jam are stuck in the product.

  • The tray is too full.

  • If printing on an envelope, the edges of the envelope are bent.

Step one: Remove any loose paper from the tray

Remove any loose sheets of paper from the input tray and the output tray.

CAUTION: Do not remove jammed paper at this stage. Trying to clear jammed paper from the front of the product can damage the print mechanism.
Remove any loose paper
Do not pull jammed paper
Illustration of removing loose paper
Illustration of do not pull jammed paper
Step two: Clear the paper jam from the rear of the product

  1. Lower the paper tray.

  2. Press the Power button () to turn off the product.

  3. Disconnect the power cord from the rear of the product.

  4. Press in the tab on the left side of the rear access door to release the door. Pull the door away from the product to remove it.

    Figure 52: Remove the rear access door

    Illustration: Remove the rear access door
  5. Gently remove any jammed paper or bits of torn paper from the rollers inside the product. Use both hands to pull any whole sheets of paper to avoid tearing them.

    Figure 53: Gently remove the jammed paper

    Illustration of removing the jammed paper
    CAUTION: If the paper tears, remove the torn pieces from the rollers and wheels. If any torn pieces of paper remain inside the product, more paper jams are likely to occur.

    Figure 54: Remove scraps of paper

    Illustration of removing scraps of paper
  6. Reattach the rear access door. Slide the two pins on the right side of the door into the two holes on the right of the product, and then snap the left side into place.

    Figure 55: Reattach the rear access door

    Illustration of inserting the rear access door.
  7. Reconnect the power cord to the rear of the product.

Step three: Clear the jam from the front of the All-in-One
  1. Press the Power button () to turn on the product, if the product is not already on.

  2. Open the cartridge access door. The carriage moves into the access area on the right.

    Figure 56: Open the cartridge access door

    Illustration: Open the cartridge access door
  3. When the carriage stops moving, disconnect the power cord from the rear of the product.

  4. Gently remove any jammed paper.

    NOTE: Remove paper from the front of the product as carefully as possible. If any torn pieces of paper remain inside the product, more paper jams are likely to occur, and this could damage the print mechanism.
  5. Make sure that no scraps of paper are stuck between the rollers.

  6. Close the cartridge access door.

    Figure 57: Close the cartridge access door

    Illustration: Close the cartridge access door
  7. Reconnect the power cord to the rear of the product.

  8. Press the Power button () to turn on the product.

Step four: Load paper
  1. Make sure that the paper is free of rips, dust, wrinkles, and curled or bent edges.

  2. Make sure that all the paper in the stack is the same size and type.

  3. Tap the stack on a flat surface to even the edges.

  4. Slide the paper width guide to its outermost position.

    Figure 58: Slide out the paper width guide

    Illustration: Slide out the paper width guide
  5. Insert the paper into the paper tray.

    NOTE: The paper should extend off the end of the paper tray about six mm (about .25 inches). Pushing the paper in too far could result in paper jams or more than one sheet of paper feeding into the product.

    Figure 59: Insert the paper into the paper tray

    Illustration: Insert the paper into the paper tray
  6. Slide the paper width guide inward until it is snug (but not tight) against the paper.

    Figure 60: Slide the paper width guide inward

    Illustration: Slide the paper width guide inward
Step five: Print a self-test report
  1. Press and hold the Cancel/Resume button (), and then press the Start Copy Color () button.

  2. Release both buttons at the same time. The self-test report prints.

  • If these steps resolved the issue, and the test page prints, there is no need to continue troubleshooting.

  • If the issue persists, continue with the next solution.

  • If the test page does not print, continue with the next solution.

Solution three: Remove and reinstall the cartridges

Improper placement or installation of the cartridges might cause the product to indicate a carriage jam error. Follow these steps to remove and then reinstall the cartridges.

Step one: Remove the cartridges
  1. Press the Power button () to turn on the product, if it is not already on.

    NOTE: The product must be on to release the cartridges.
  2. Open the cartridge access door.

    Figure 61: Open the cartridge access door

    Illustration: Open the cartridge access door
    CAUTION: Wait until the carriage is idle and silent before continuing.
  3. Press down on the top of each cartridge to release it, and then pull the cartridge toward you to remove it from its slot.

    Figure 62: Remove the cartridge

    Illustration: Remove the cartridge
    • The tri-color cartridge is on the left.

    • The black cartridge is on the right.

    CAUTION: Do not touch the copper-colored contacts or ink nozzles. Touching these parts might result in clogs, ink failure, and bad electrical connections.

    Figure 63: Do not touch the contacts or ink nozzles

  4. Check for obstructions under and around the carriage. Clear any obstructions you find.

Step two: Reinstall the cartridges

Follow these steps to reinstall the cartridges. Repeat the steps for each cartridge.

  1. Hold the cartridge by its sides, with the contacts facing towards the carriage.

  2. Slide the cartridge into the empty slot at a slight, upward angle, and then gently push it until it snaps into place.

    • To install a tri-color cartridge, insert it into the left slot.

    • To install a black cartridge, insert it into the right slot.

    Figure 64: Install the cartridges

    Illustration: Install the cartridges
  3. Close the cartridge access door.

    Figure 65: Close the cartridge access door

    Illustration: Close the cartridge access door
  4. Press the Power button () to turn on the product.

Step three: Print a self-test report
  1. Press and hold the Cancel/Resume button (), and then press the Start Copy Color () button.

  2. Release both buttons at the same time. The self-test report prints.

  • If these steps resolved the issue, and the test page prints, there is no need to continue troubleshooting.

  • If the issue persists, continue with the next solution.

  • If the test page does not print, continue with the next solution.

Solution four: Plug the All-in-One directly into an electrical outlet

Plug the product directly into an electrical outlet to make sure that the power source is functioning correctly.

Step one: Plug the All-in-One directly into an electrical outlet

Plug the product directly into an electrical outlet to make sure that the power source functions correctly.

  1. Disconnect the power cord from the rear of the product.

  2. Unplug the power cord from any power strips or surge suppressors.

  3. Plug the power cord directly into an electrical outlet.

  4. Reconnect the power cord to the rear of the product.

  5. Press the Power button () to turn on the product.

  6. Try the task again.

    If the issue persists, try a different electrical outlet.

Step two: Print a self-test report
  1. Press and hold the Cancel/Resume button (), and then press the Start Copy Color () button.

  2. Release both buttons at the same time. The self-test report prints.

  • If these steps resolved the issue, and the test page prints, there is no need to continue troubleshooting.

  • If the issue persists, continue with the next solution.

  • If the test page does not print, continue with the next solution.

Solution five: Service the All-in-One

If you have completed all the steps and are still experiencing a problem, continue to the Service the All-in-One section at the end of this document.

Issue: The Check Paper, Check Cartridge, and Power lights are blinking

In this error condition, the following blinking lights pattern displays on the control panel:

  • Power light: Blinking

  • Check Paper light: Blinking

  • Check Cartridge light: Blinking

  • Start Copy lights: Both are on

Figure 66: The Check Paper and Check Cartridge lights are blinking

Illustration: The Check Paper and Check Cartridge lights are blinking

Figure 67: The Power light is blinking

Illustration: Power light is blinking
  • Cause

    The product has a scanner failure.

Issue: The Power light blinks quickly for three seconds, and then stays on

In this normal condition, the following blinking lights pattern displays on the control panel:

  • Power light: Blinks for three seconds, and then stays on

  • Check Paper light: Off

  • Check Cartridge light: Off

  • Start Copy lights: Both are on or blinking

Figure 68: The Start Copy lights are on or blinking

Illustration: Start Copy lights are on or blinking

Figure 69: The Power light blinks for three seconds, and then stays on

Illustration: Power light blinks three seconds, and then stays on
  • Cause

    The product is processing a print, copy, or scan task, or a maintenance task such as an alignment.

Issue: The Power light blinks quickly for 20 seconds, and then stays on

In this error condition, the following blinking lights pattern displays on the control panel:

Also, the product does not respond when you press the Scan button ().

The following control panel light pattern displays:

  • Power light: Blinks for twenty seconds, and then stays on

  • Check Paper light: Off

  • Check Cartridge light: Off

  • Start Copy lights: Both are on or blinking

Figure 70: The Start Copy lights are on or blinking

Illustration: Start Copy lights are on or blinking

Figure 71: The Power light blinks for 20 seconds, and then stays on

Illustration: Power light blinks twenty seconds, and then stays on
  • Cause

    The user pressed the Scan button () and the computer did not respond.

Issue: The Power light is blinking and the Start Copy lights are on

In this normal condition, the following blinking lights pattern displays on the control panel:

  • Power light: Blinking

  • Check Paper light: Off

  • Check Cartridge light: Off

  • Start Copy lights: Both are On

Figure 74: The Start Copy lights are on

Illustration: Start Copy lights are on

Figure 75: The Power light is blinking

Illustration: Power light is blinking
  • Cause

    The product is starting up.

Issue: The Power light is on and the Start Copy lights are on

In this normal condition, the following blinking lights pattern displays on the control panel:

  • Power light: On

  • Check Paper light: Off

  • Check Cartridge light: Off

  • Start Copy lights: Both are On

Figure 76: The Start Copy lights are on

Illustration: Start Copy lights are on

Figure 77: The Power light is on

Illustration: Power light is on
  • Cause

    The product is ready for a task.

Solution

Press the appropriate button(s) on the product to perform the intended task.

  • If the product operates normally, allow the product to complete the task.

  • If after trying the task, a blinking light or combination of blinking lights displays on the product control panel, find the pattern you are experiencing in this document, and then follow the steps to resolve the issue.

Issue: The Start Copy Black light and the Power light are blinking

In this normal condition, the following blinking lights pattern displays on the control panel:

  • Power light: Blinking

  • Check Paper light: Off

  • Check Cartridge light: Off

  • Start Copy lights: Black is Blinking

Figure 78: The Start Black Copy light is blinking

Illustration: Start Black Copy light is blinking

Figure 79: The Power light is blinking

Illustration: Power light is blinking
  • Cause

    The product is processing a black-and-white copy job.

Solutions

Solution one: Wait for the product to finish the task

If the product is busy, wait for the product to finish the task.

  • If the product finishes the task, there is no need to continue troubleshooting.

  • If the product never finishes the task, and the lights continue to blink, continue to the next solution.

Solution two: Cancel the task

Press the Cancel/Resume button () on the control panel, and then try the task again.

  • If you cannot cancel the task, press and hold the Power button () for three seconds to turn off the product.

  • If the product does not turn off, continue to the next solution.

Solution three: Reset the All-in-One

Follow these steps in the order given to reset the product.

Step one: Reset the All-in-One

Follow these steps in the order given to reset the product.

  1. Press the Power button () to turn off the product.

  2. Disconnect the power cord from the rear of the product.

  3. Reconnect the power cord to the rear of the product.

  4. Press the Power button () to turn on the product.

Step two: Try the task again

Try the task again, and then wait a couple of minutes for the task to complete.

  • If these steps resolved the issue, you do not need to continue troubleshooting.

  • If the issue persists, continue to the next solution.

Solution four: Plug the All-in-One directly into an electrical outlet

Plug the product directly into an electrical outlet to make sure that the power source functions correctly.

  1. Disconnect the power cord from the rear of the product.

  2. Unplug the power cord from any power strips or surge suppressors.

  3. Plug the power cord directly into an electrical outlet.

  4. Reconnect the power cord to the rear of the product.

  5. Press the Power button () to turn on the product.

  6. Try the task again.

    If the issue persists, try a different electrical outlet.

  • If these steps resolved the issue, you do not need to continue troubleshooting.

  • If the issue persists, continue to the next solution.

Solution five: Service the All-in-One

If you have completed all the steps and are still experiencing a problem, continue to the Service the All-in-One section at the end of this document.

Issue: The Start Copy Color light and the Power light are blinking

In this normal condition, the following blinking lights pattern displays on the control panel:

  • Power light: Blinking

  • Check Paper light: Off

  • Check Cartridge light: Off

  • Start Copy lights: Color is Blinking

Figure 80: The Start Copy Color light is blinking

Illustration: Start Color Copy light is blinking

Figure 81: The Power light is blinking

Illustration: Power light is blinking
  • Cause

    The product is processing a color copy job.

Solutions

Solution one: Wait for the product to finish the task

If the product is busy, wait for the product to finish the task.

  • If the product finishes the task, there is no need to continue troubleshooting.

  • If the product never finishes the task, and the lights continue to blink, continue to the next solution.

Solution two: Cancel the task

Press the Cancel/Resume button () on the control panel, and then try the task again.

  • If you cannot cancel the task, press and hold the Power button () for three seconds to turn off the product.

  • If the product does not turn off, continue to the next solution.

Solution three: Reset the All-in-One

Follow these steps in the order given to reset the product.

Step one: Reset the All-in-One

Follow these steps in the order given to reset the product.

  1. Press the Power button () to turn off the product.

  2. Disconnect the power cord from the rear of the product.

  3. Reconnect the power cord to the rear of the product.

  4. Press the Power button () to turn on the product.

Step two: Try the task again

Try the task again, and then wait a couple of minutes for the task to complete.

  • If these steps resolved the issue, you do not need to continue troubleshooting.

  • If the issue persists, continue to the next solution.

Solution four: Plug the All-in-One directly into an electrical outlet

Plug the product directly into an electrical outlet to make sure that the power source functions correctly.

  1. Disconnect the power cord from the rear of the product.

  2. Unplug the power cord from any power strips or surge suppressors.

  3. Plug the power cord directly into an electrical outlet.

  4. Reconnect the power cord to the rear of the product.

  5. Press the Power button () to turn on the product.

  6. Try the task again.

    If the issue persists, try a different electrical outlet.

  • If these steps resolved the issue, you do not need to continue troubleshooting.

  • If the issue persists, continue to the next solution.

Solution five: Service the All-in-One

If you have completed all the steps and are still experiencing a problem, continue to the Service the All-in-One section at the end of this document.

Issue: All the lights are off

In this normal condition, the following blinking lights pattern displays on the control panel:

  • Power light: Off

  • Check Paper light: Off

  • Check Cartridge light: Off

  • Start Copy lights: Off

Figure 82: The control panel with all lights off

Illustration of the product control panel will all lights off
  • Cause

    The product does not turn on.

Solutions

Video of an All-in-One that won't turn on or respond

This video shows what to do when you push the Power button () on your product, and the product does not turn on or respond.

If you have trouble viewing the video or to view the video in a different size, click here Non-HP site to play the video on YouTube.

Solution one: Make sure that the All-in-One is plugged in

Follow these steps to make sure that the power cord is connected to the rear of the product and plugged into an electrical outlet.

  1. Push the power cord into the rear of the product to make sure that the connection is secure.

  2. Push the power cord into the power supply to make sure that the connection is secure.

  3. Push the power cord into the electrical outlet to make sure that the connection is secure.

    Figure 83: The electrical connections

    Illustration of the electrical connections
    1 - Rear of product
    2 - Power module
    3 - Electrical outlet
  4. Press the Power button () to turn on the product.

    • If the product turns on, there is no need to continue troubleshooting.

    • If the product does not turn on, continue to the next solution.

Solution two: Make sure that the electrical outlet works

  1. Unplug the power cord from the electrical outlet.

  2. Plug another appliance into the electrical outlet to make sure that the outlet works.

  • If the electrical outlet does not work, plug the product into another outlet that does work.

  • If the electrical outlet works, but the product still does not turn on, continue to the next solution.

Solution three: Make sure that the power supply is compatible with the HP All-in-One

The term power supply refers to both the power module and the power cord.

NOTE: To make sure that your product and power supply are compatible, HP suggests you use the original power supply shipped with your product.
Example of a power module
Example of a power cord
Photograph of a power module
Photograph of a power cord
NOTE: The power module might have a permanently attached power cord, or the power cord might detach from the power module.

The photographs in the examples might not match your product.

  1. Make sure that the voltage and amperage specifications printed on the power supply match the voltage and amperage specifications printed on the HP product.

    Voltage and amperage specifications printed on the power supply
    Voltage and amperage requirements printed on the HP product
    Image of voltage and amperage specifications printed on the power supply
    Image of voltage and amperage requirements printed on the HP product
    In this example, the voltage (+32 V) and the amperage (2000 mA) from the power supply are compatible with the voltage and amperage specified on the HP product.
  2. If the voltage and amperage specifications of the product and the power supply are compatible, make sure that the connector on the power cord is the same shape and size as the connector on the HP product.

    WARNING: Do not force an incompatible power cord (the plug has a different shape or size than the HP product's electrical connection) into an HP product.
  • If the power cord is not compatible with the product, replace the power cord with a compatible cord. To buy a compatible cord, click the following link, How to Buy HP , and then click Open in New Window.

  • If the power cord is compatible with the product, but the product still does not turn on, continue to the next solution.

Solution four: Test the power with a compatible power cord from a different product

If you have another available power cord that is compatible with your product, use the alternate cord to test the power.

  • If the product turns on with the alternate power cord, the original power cord caused the issue. Contact HP to replace the power cord. Click the following link, How to Buy HP , to buy a compatible power cord.

  • If the product does not turn on with the alternate power cord, continue to the next solution.

Solution five: Reset the power module, and then test the power

The power module has a safety feature that protects the product during a power surge. If you experienced a recent power surge, follow these steps to reset the power module.

Step one: Reset the power module
  1. Disconnect the power cord from the rear of the product.

  2. Unplug the power cord from the electrical outlet.

  3. Unplug the power cord from the power module.

  4. Wait 15 seconds.

  5. Reconnect the power cord to the rear of the product.

  6. Plug the power cord back into the power module.

  7. Plug the power cord back into the electrical outlet. Do not use a power strip, surge protector, or three-prong to two-prong adapter.

    Figure 84: The electrical connections

    Illustration of the electrical connections
    1 - Rear of product
    2 - Power module
    3 - Electrical outlet
  8. Check to see if the power module has an LED light.

  • If the power module does not have an LED light, continue to the next step.

  • If the power module has an LED light, check to see if the LED lights up.

  • If the LED does not light up, contact HP to replace the power module. To buy a compatible power module, click the following link, How to Buy HP , and then click Open in New Window.

  • If the LED lights up, continue to the next step.

Step two: Test the power on the All-in-One

Follow these steps to test the power on the product.

  1. Reconnect the power cord to the rear of the product.

  2. Press, and then quickly release the Power button () to start a power on/off cycle. Do not hold the button down.

    If you press and hold the Power button too long, the product might turn on and then turn off without restarting. If this happens, press, and then quickly release the Power button () again.
  • If these steps resolved the issue, you do not need to continue troubleshooting.

  • If the issue persists, continue to the next solution.

Solution six: Test the power with a compatible power cord from a different product

If you have another available power cord that is compatible with your product, install the alternate cord, and then follow these steps to reset the power module and test the power.

If you do not have an alternate power cord, skip to the next solution.

Step one: Reset the power module
  1. Disconnect the power cord from the rear of the product.

  2. Unplug the power cord from the electrical outlet.

  3. Unplug the power cord from the power module.

  4. Wait 15 seconds.

  5. Reconnect the power cord to the rear of the product.

  6. Plug the power cord back into the power module.

  7. Plug the power cord back into the electrical outlet. Do not use a power strip, surge protector, or three-prong to two-prong adapter.

    Figure 85: The electrical connections

    Illustration of the electrical connections
    1 - Rear of product
    2 - Power module
    3 - Electrical outlet
  8. Check to see if the power module has an LED light.

  • If the power module does not have an LED light, continue to the next step.

  • If the power module has an LED light, check to see if the LED lights up.

  • If the LED does not light up, contact HP to replace the power module. To buy a compatible power module, click the following link, How to Buy HP , and then click Open in New Window.

  • If the LED lights up, continue to the next step.

Step two: Test the power on the All-in-One

Follow these steps to test the power on the product.

  1. Reconnect the power cord to the rear of the product.

  2. Press, and then quickly release the Power button () to start a power on/off cycle. Do not hold the button down.

    If you press and hold the Power button too long, the product might turn on and then turn off without restarting. If this happens, press, and then quickly release the Power button () again.
  • If the product turns on with the alternate power cord, the original power cord caused the issue. Contact HP to replace the power cord. Click the following link, How to Buy HP , to buy a compatible power cord.

  • If the product does not turn on with the alternate power cord, continue to the next solution.

Solution seven: Service the All-in-One

If you have completed all the steps and are still experiencing a problem, continue to the Service the All-in-One section at the end of this document.

Service the All-in-One

Contacting HP for service in Asia Pacific.

If you have completed all the preceding steps and are still experiencing a problem, you may need further assistance from HP to remedy your concern.

Please contact HP using one of the options found at Contact HP to obtain service.

Contacting HP for service in all countries/regions except Asia Pacific.

If you have completed all the preceding steps and are still experiencing a problem, service the product.

Determine if your product is in warranty or out of warranty. If you need help determining your product’s warranty status, go to HP’s Warranty Check Tool .

  • If your product is in warranty, Contact HP to obtain service.

  • If your product is out of warranty, Contact HP to find an authorized service provider or to setup service (fees might apply).

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