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Blinking Lights on the HP Deskjet 6980 Printer Series

Blinking lights

The lights on the front of the HP product can be on, off, or blinking (flashing), depending on the status of the product. The lights indicate product status and are useful for diagnosing printing problems.

Figure 1: Lights and buttons on the product control panel

Graphic: Lights and buttons on the product control panel
1 - Power light
2 - Print Cancel button
3 - Resume light
4 - Report Page button
5 - Quiet Mode button
6 - Secure Easy Setup button
7 - Network light
8 - Print Cartridge status lights
9 - Wireless status light

The following sections describe the most common combinations of blinking lights, followed by solutions for each combination. Find the blinking lights pattern you are experiencing, and then follow the steps to resolve the issue.

Issue: One or both of the Print Cartridge status lights are on

The following light pattern displays on the control panel:

  • Power light: On

  • Resume light: Off

  • Network light: Off or on, depending on network connection

  • Print Cartridge status lights: On

Figure 111: One or both of the Print Cartridge status lights are on

Illustration: The Print Cartridge status lights are on
NOTE: The left status light represents the tri-color cartridge that is installed in the left side of the carriage. The right status light represents the black or the photo cartridge that is installed on the right side of the carriage.
  • Cause

    One or both of the cartridges might be low on ink.

Solution

Follow these steps in the order presented to resolve the issue.

Step one: Check ink levels

Choose one of the following methods to check the ink levels.

Method one: Open HP Solution Center to check ink levels

Follow these steps to open HP Solution Center to check the ink levels.

  1. Open HP Solution Center:

    • Windows XP

      On the Windows taskbar, click Start, click All Programs, point to HP, and then click HP Solution Center.

    • Windows Vista

      On the Windows taskbar, click the Windows icon (), click All Programs, point to HP, and then click HP Solution Center.

    HP Solution Center opens.

  2. In HP Solution Center, click Settings.

  3. Under Print Settings, click Printer Toolbox. The Toolbox opens.

  4. Click the Estimated Ink Levels tab to view the information on ink levels.

    • If one or both cartridges are low on ink, consider replacing the cartridges. Continue to the next step to replace the cartridges.

    • If neither cartridge is low on ink, press the Resume button () to continue printing.

    NOTE: Ink level warnings and indicators provide estimates for planning purposes only. When a cartridge is low on ink, consider having a replacement cartridge available to avoid possible printing delays. Cartridges do not need to be replaced until print quality becomes unacceptable.
Method two: Print a diagnostic page to check ink levels

Follow these steps to print a diagnostic page to check the ink levels.

  1. Make sure that unused, plain white paper is loaded in the product.

  2. Press and hold the Power button (), and then press the Print Cancel button ().

  3. Release both buttons. The diagnostic page prints.

  4. On the diagnostic page, look at the bars for the tri-color cartridge and the black cartridge (in the middle of the page) to determine the ink levels.

    The "E" (for "empty") and the "F" (for "full") at each end of the ink level bars represents the level of ink in the cartridges. As ink is used, the solid color changes to a faded color.

    Figure 112: Example of the ink level bars on the diagnostic page (both the tri-color cartridge and the black cartridge are full)

    Graphic: Example of the ink level bars on the diagnostic page (both the tri-color cartridge and the black cartridge are full)
    • If one or both cartridges are low on ink, consider replacing the cartridges. Continue to the next step to replace the cartridges.

    • If neither cartridge is low on ink, continue printing as normal.

    NOTE: Ink level warnings and indicators provide estimates for planning purposes only. When a cartridge is low on ink, consider having a replacement cartridge available to avoid possible printing delays. Cartridges do not need to be replaced until print quality becomes unacceptable.

Step two: Replace the cartridges

Follow these steps to replace the cartridges.

Click the Play button () to view an animation on how to replace the cartridges.

  1. Press the Power button () to turn on the product, if it is not already on.

  2. Open the cover on the product. The carriage moves to the right side of the product. Wait until the product is idle and silent before continuing.

    Figure 113: Open the cover

    Graphic: Open the cover
  3. Press down lightly on top of the cartridge latch, and then pull up the latch to unhook it.

    Figure 114: Unhook the cartridge latch

    Graphic: Unhook the cartridge latch
  4. Slide the cartridge out of its slot.

    Figure 115: Remove the cartridge

    Graphic: Remove the cartridge
  5. Remove the new cartridge from its package.

  6. Carefully pull the pink pull tab to remove the plastic tape on the cartridge.

    Figure 116: Remove the plastic tape

    Graphic: Remove the plastic tape
    1 - Pink pull tab
    CAUTION: Do not touch the copper-colored electrical contacts or the ink nozzles. Touching these parts can result in clogs, ink failure, and bad electrical connections.

    Figure 117: Do not touch the electrical contacts or the ink nozzles on the cartridge

    Graphic: Do not touch the electrical contacts or ink nozzles
  7. Hold the cartridge by its sides with the nozzles toward the product, and then insert the cartridge into its slot. Make sure that the icon on the cartridge matches the icon on the slot.

    Figure 118: Insert the cartridge

    Graphic: Insert the cartridge
    • Insert the tri-color cartridge into the slot on the left

    • Insert the black or photo cartridge into the slot on the right

  8. Press down on the cartridge latch to close it. Make sure it snaps into place.

    Figure 119: Close the cartridge latch

    Graphic: Close the cartridge latch
  9. Repeat these steps for the other cartridge, if necessary.

  10. Close the cover on the product.

    Figure 120: Close the cover

    Graphic: Close the cover

Service the printer

Contacting HP for service in Asia Pacific.

If you have completed all the preceding steps and are still experiencing a problem, you may need further assistance from HP to remedy your concern.

Please contact HP using one of the options found at Contact HP to obtain service.

Contacting HP for service in all countries/regions except Asia Pacific.

If you have completed all the preceding steps and are still experiencing a problem, service the product.

Determine if your product is in warranty or out of warranty. If you need help determining your product’s warranty status, go to HP’s Warranty Check Tool .

  • If your product is in warranty, Contact HP to obtain service.

  • If your product is out of warranty, Contact HP to find an authorized service provider or to setup service (fees might apply).

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