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HP Deskjet D4145, D4155, D4160, D4163 and D4168 Printers - Color Image Prints in Black and White
The printer is working, but the printed output is in black and white when it should be in color.
Step one: Check that color cartridge is installed correctly
Follow the steps below to install a print cartridge.
Step two: Check the Print in Grayscale setting
Check for and remove any grayscale settings. Use the following steps to check this setting.
Step three: Check the ink levels
NOTE: The ink levels in non-HP, refilled, or remanufactured cartridges cannot be accurately read by the product.
Replace cartridges that are out of ink or low on ink. If the cartridges are not low or empty, continue to the next step now.
Step four: Print a self-test page
If the Print in grayscale option is not the problem and the print cartridges are not low on ink, print and evaluate a self-test page to determine if the cartridges or printer is causing the problem.
Step five: Note which cartridges printed which areas of the self-test page
You must identify which cartridge printed which part of the self-test report, so that if you find defects on the report, you will know which cartridge is the problem.
Note though that different combinations of print cartridges can be installed in your printer, and different cartridge combinations print different patterns. Your self-test report may not look exactly like the picture below, but the right and left cartridges will print in the same areas of the report no matter which cartridges are installed.
NOTE: If there are no specific color blocks refer to cyan, magenta, and yellow for mixing.
Figure 5: Self-test report layout (the patterns in each area may look slightly different on your report)
1 - Printed by the left cartridge
2 - Printed by the right cartridge
Step six: Look for defects
In general, if the printer and print cartridges are working properly, the patterns (which look like grids of lines) should contain few or no missing lines. Also, the colors of the patterns and bars should be approximately the same as the color dots on the print cartridge label.
NOTE: Do not compare the colors on your self-test report to the colors on this Web page. Unless your monitor is calibrated, the colors will not be correct. Instead, compare the colors on the page to the colors dots on the print cartridge label. While the color dots may not be perfectly accurate, they are likely to be more accurate than the colors on the monitor.
Missing lines or streaked bars
If a pattern shows more than a few missing lines, or a bar is streaked, that print cartridge is not functioning properly.
Figure 6: The left cartridge shows missing lines and a streaked bar - the cartridge is not functioning properly
If your test page shows missing lines or streaked bars, click here to continue troubleshooting .
If the color of the patterns or bars is very different from the color dots on the cartridge label, the cartridge is not functioning properly.
Figure 7: The color of one of the left cartridge bars is very different from the color on the cartridge label - the cartridge is not functioning properly
If your test page shows colors that are very different from the colors on the cartridge label, click here to continue troubleshooting .
If any of the color blocks or patterns is entirely missing, the cartridge is not functioning properly.
Figure 8: Missing color - the yellow pattern and bar is missing from example 2 below
1 - Good test page
2 - Yellow pattern and bar missing
If any of the patterns or color blocks is entirely missing, click here to continue troubleshooting .
If the test page shows smeared ink, you may need to clean your cartridges.
Figure 9: Smeared ink
If your test page shows smeared ink, click here to continue troubleshooting .
Step seven: If you saw no defects
If no defects appear on the diagnostic page, the cartridges and product are probably working correctly. Click here to continue troubleshooting (c00635950) (in English).