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HP LaserJet 5200 Series Printers - Solving general printing problems

Printer selects media from the wrong tray.
Cause
Solution
The tray selection in the software program might be incorrect.
For many software programs, the paper tray selection is found on the Page Setup menu within the program.
Remove any media in other trays to make the printer select from the correct tray.
For Macintosh computers, use the HP Printer Utility to change the priority of the tray.
The configured size does not match the size of the media that is loaded in the tray.
Through the control panel, change the configured size to match the size of the media that is loaded in the tray. Also, change the media-size window, located on front upper right of the tray, to match the media-size settings.
Tray 2 or tray 3: Make sure that the media-size dial matches the media loaded in the tray.
Printer does not pull paper from tray.
Cause
Solution
The tray is empty.
Load paper in the tray.
The paper guides are set incorrectly.
Refer to the User Guide for additional information.
For tray 2 and tray 3, make sure that the leading edge of the paper stack is even. An uneven edge can prevent the lift plate from rising.
Paper curls when it exits the printer.
Cause
Solution
The paper curls when it exits to the top output bin.
Open the rear output bin to allow the paper to exit in a straight path through the printer.
Turn over the paper that you are printing on.
Reduce the fusing temperature to reduce the curling.
First sheet of media jams in the print-cartridge area.
Cause
Solution
A combination of high humidity and high temperature is affecting the media.
Adjust the printer for high humidity and high temperature conditions.
Print job is extremely slow.
Cause
Solution
The job might be very complex.
The maximum speed of the printer cannot be exceeded even when more memory is added.
Printing speeds might be automatically reduced when printing on custom-sized media.
Note: Slower speeds are expected when printing on narrow paper, when printing from tray 1, or when using the HIGH 2 fuser mode.
Reduce the complexity of the page or try adjusting the print-quality settings. If this problem occurs frequently, add memory to the printer.
You are printing a PDF or PostScript (PS) file but are using a PCL printer driver.
Try using the PS printer driver rather than the PCL printer driver. (You can usually do this from a software program.)
In the printer driver, Optimize for: is set to cardstock, heavy, rough, or bond paper.
In the printer driver, set the type to plain paper.
If you change the setting to plain paper, the print job will print faster. However, if you are using heavy media, for best results leave the printer driver set to heavy even though printing might be slower.
Print job prints on both sides of the paper.
Cause
Solution
The printer is set for duplexing.
Change the setting.
Print job contains only one page but the printer processes the back side of the page as well (the page comes part of the way out, and then goes back into the printer).
Cause
Solution
The printer is set for duplexing. Even if the print job contains only one page, the printer also processes the back side.
Change the setting, or see the online Help.
Do not try to pull the page out of the printer before duplexing is complete. Jamming might result.
Pages print, but are totally blank.
Cause
Solution
The sealing tape might still be on the print cartridge.
Remove the print cartridge and pull out the sealing tape. Reinstall the print cartridge.
The file might have blank pages.
Check the file to make sure that it does not contain blank pages.
The printer prints, but the text is wrong, garbled, or incomplete.
Cause
Solution
The printer cable is loose or defective.
Disconnect the printer cable and reconnect it. Try a print job that you know works. If possible, attach the cable and printer to another computer and try a print job that you know works. Finally, try a new cable.
The printer is on a network or sharing device and is not receiving a clear signal.
Disconnect the printer from the network and use a parallel or USB cable to attach it directly to a computer. Print a job that you know works.
The wrong driver was selected in the software.
Check the software printer selection menu to make sure that an HP LaserJet 5200 printer is selected.
The software program is malfunctioning.
Try printing a job from another program.
The printer does not respond when you select Print in the software.
Cause
Solution
The printer is out of media.
Add media.
The printer might be in the manual-feed mode.
Change the printer from manual-feed mode.
The cable between the computer and the printer is not connected correctly.
Disconnect and reconnect the cable.
The printer cable is defective.
If possible, attach the cable to another computer and print a job that you know works. You might also try using a different cable.
The wrong printer was selected in the software.
Check the software printer selection menu to make sure that an HP LaserJet 5200 printer is selected.
The printer might have a jam.
Clear any jams, paying careful attention to the duplexer area (if your model has a duplexer).
The software for the printer is not configured for the printer port.
Check the software printer selection menu to make sure that it is using the correct port. If the computer has more than one port, make sure that the printer is attached to the correct one.
The printer is on a network and is not receiving a signal.
Disconnect the printer from the network and use a parallel or USB cable to attach it directly to a computer. Reinstall the printing software. Print a job that you know works.
Clear any stopped jobs from the print queue.
The printer is not receiving power.
If no lights are on, check the power cord connections. Check the power switch. Check the power source.
The printer is malfunctioning.
Check the control-panel display for messages and lights to determine if the printer is indicating an error. Note any message.

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