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HP LaserJet 5200 Series Printers - Control Panel Messages

Control panel message types

10.32.YY UNAUTHORIZED SUPPLY For help press

10.XX.YY SUPPLY MEMORY ERROR For help press

11.XX INTERNAL CLOCK ERROR To continue press

13.XX.YY JAM INSIDE DUPLEXER For help press

13.XX.YY JAM INSIDE REAR DOOR Clear jam then press

13.XX.YY JAM INSIDE REAR DOOR For help press

13.XX.YY JAM INSIDE TOP COVER alternates with Remove print cartridge

13.XX.YY FUSER JAM INSIDE TOP COVER alternates with For help press

13.XX.YY JAM IN TRAY 1 alternates with Clear jam then press

13.XX.YY JAM IN TRAY 2

13.XX.YY JAM IN TRAY X alternates with Clear jam then press

13.XX.YY JAM INSIDE FRONT DOOR alternates with For help press

20 INSUFFICIENT MEMORY alternates with For help press

21 PAGE TOO COMPLEX alternates with For help press

22 EIO X BUFFER OVERFLOW alternates with To continue press

22 EMBEDDED I/O BUFFER OVERFLOW

22 PARALLEL I/O BUFFER OVERFLOW alternates with To continue press

22 SERIAL I/O BUFFER OVERFLOW alternates with To continue press

22 USB I/O BUFFER OVERFLOW alternates with To continue press

40 BAD SERIAL TRANSMISSION alternates with To continue press

40 EIO X BAD TRANSMISSION alternates with To continue press

40 EMBEDDED I/0 BAD TRANSMISSION alternates with To continue press

41.3 UNEXPECTED SIZE IN TRAY X alternates with LOAD TRAY X <TYPE> <SIZE>

41.5 UNEXPECTED TYPE IN TRAY X alternates with LOAD TRAY X <TYPE> <SIZE>

41.X ERROR alternates with To continue press

49.XXXXX ERROR alternates with To continue turn Off then On

50.X FUSER ERROR For help press

51.XY ERROR alternates with To continue turn Off then On

52.XY ERROR alternates with To continue turn Off then On

53.10.01 ERROR UNSUPPORTED RAM

54.XX ERROR

55.XX.YY DC CONTROLLER ERROR alternates with To continue turn Off then On

56.XX ERROR alternates with To continue turn Off then On

57.XX PRINTER ERROR alternates with To continue turn Off then On

58.XX ERROR alternates with To continue turn Off then On

59.XY ERROR alternates with To continue turn Off then On

62 NO SYSTEM

64 ERROR For help press

68.X PERMANENT STORAGE FULL alternates with To continue press

68.X PERMANENT STORAGE WRITE FAIL alternates with To continue press

68.X STORAGE ERROR SETTINGS CHANGED alternates with To continue press

79.XXXX ERROR alternates with To continue turn Off then On

8X.YYYY EIO ERROR

8X.YYYY EMBEDDED JETDIRECT ERROR

<Date> <Time> To change press To skip, press STOP

Access Denied MENUS LOCKED

ACTION NOT CURRENTLY AVAILABLE ON TRAY X alternates with Tray size cannot be ANY SIZE/ANY CUSTOM

BAD DUPLEXER CONNECTION alternates with To continue turn Off then On

Calibrating...

Checking paper path

Checking printer

CHOSEN PERSONALITY NOT AVAILABLE alternates with To continue press

CLEANING DISK X% COMPLETE alternates with DO NOT POWER Off

Cleaning...

Clearing event log

Clearing paper path

CLOSE TOP COVER AND FRONT DOOR

CODE CRC ERROR

Creating...CLEANING PAGE

DATA RECEIVED alternates with Ready

Event Log Empty

Genuine HP supplies installed

GENUINE HP SUPPLIES DESIGNED FOR <PROD> alternates with Ready

Incorrect

INFLATE FAILURE

Initializing

Initializing permanent storage

INSERT OR CLOSE TRAY XX

INSTALL FUSER For help press

INSUFFICIENT MEMORY TO LOAD FONTS/DATA

LOAD TRAY X <TYPE> <SIZE> alternates with For help press

LOAD TRAY X <TYPE> <SIZE> alternates with To use another tray press

Loading program X alternates with DO NOT POWER Off

MANUALLY FEED <TYPE> <SIZE> alternates with For help press

MANUALLY FEED <TYPE> <SIZE> alternates with To continue press

MANUALLY FEED <TYPE> <SIZE> alternates with To use another tray press

MANUALLY FEED OUTPUT STACK alternates with Then press to print second sides

MEM TEST FAILURE REPLACE DIMM 1

Moving solenoid alternates with To exit press STOP key

NON HP SUPPLY IN USE alternates with Ready

NON HP SUPPLY INSTALLED alternates with For help press

PAPER PATH JAM FRONT DOOR alternates with For help press

Paused alternates with To return to Ready press the STOP key

Performing upgrade

Performing... PAPER PATH TEST

PRINTING STOPPED To continue press

Printing... CONFIGURATION

Printing... DIAGNOSTICS PAGE

Printing... EVENT LOG

Printing... FILE DIRECTORY

Printing... FONT LIST

Printing... MENU MAP

Printing... REGISTRATION PAGE

Printing... SUPPLIES STATUS

Printing... USAGE PAGE

PROCESSING DUPLEX JOB alternates with Do not grab paper until job completes

Processing...

Processing... from tray<X>

RAM DISK DEVICE FAILURE alternates with Ready To clear press

RAM DISK FILE OPERATION FAILED alternates with Ready To clear press

RAM DISK FILE SYSTEM IS FULL alternates with Ready To clear press

RAM DISK IS WRITE PROTECTED alternates with Ready To clear press

RAM DISK X Initializing alternates with DO NOT POWER Off

Receiving upgrade

Request accepted please wait

Resend upgrade

Restoring factory settings

Restoring...

RFU LOAD ERROR

Rotating motor alternates with To exit press STOP key

SANITIZING DISK X% COMPLETE alternates with DO NOT POWER Off

Setting saved

SIZE MISMATCH IN TRAY XX alternates with Ready

Sleep mode On

STANDARD TOP BIN FULL alternates with Remove all paper from bin

Tray X <TYPE> <SIZE> alternates with To change size or type press

TRAY XX EMPTY <TYPE> <SIZE> alternates with Ready

TRAY XX OPEN For help press alternates with Ready

TRAY XX OPEN OR EMPTY alternates with Ready

TYPE MISMATCH IN TRAY XX alternates with Ready

Unauthorized supply in use alternates with Ready

USB ACCESSORY ERROR

USB Storage <X> initializing

USB Storage <X> not functional

USB STORAGE DEVICE FAILURE alternates with Ready To clear press

USB STORAGE FILE OPERATION FAILED alternates with Ready To clear press

USB STORAGE FILE SYSTEM IS FULL alternates with Ready To clear press

USB STORAGE IS WRITE PROTECTED alternates with Ready To clear press

SB STORAGE X REMOVED

USE TRAY X <TYPE> <SIZE> trays

Control panel message types

Four types of control panel messages can indicate the status of or problems with the printer.
  • Status messages - Status messages reflect the current state of the printer. They inform the user of normal printer operation and require no interaction to clear them. They change as the state of the printer changes. Whenever the printer is ready, not busy, and has no pending warning messages, the status message Ready appears if the printer is online.
  • Warning messages - Warning messages informs the user of data and print errors. These messages typically alternate with the Ready or status messages and remain until the (Checkmark) button is pressed. Some warning messages are clearable. If CLEARABLE WARNINGS is set to JOB on the printer CONFIGURE DEVICE menu, the next print job clears these messages.
  • Error messages - Error messages communicate that some action must be performed, such as adding paper or clearing a jam.

    Some error messages are auto-continuable. If AUTO CONTINUE=ON is set on the menus, the printer will continue normal operation after an auto-continuable error message appears for 10 seconds.

    Pressing any button during the 10-second auto-continuable error message overrides the auto-continue feature, and the button function takes precedence. For example, pressing the Stop button pauses printing and offers the option to cancel the print job.

  • Critical-error messages - Critical error messages informs the user of a device failure. Some of these messages can be cleared by turning the printer Off and then On. These messages are not affected by the AUTO CONTINUE setting. If a critical error persists, service is required.

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10.32.YY UNAUTHORIZED SUPPLY For help press

10.32.YY UNAUTHORIZED SUPPLY Unauthorized supply in use alternates with For help press (Question mark).

Explanation

A new, non-HP supply has been installed. This message appears until an HP supply is installed or (Checkmark) button is pressed.

Recommended action

If the printer has an HP supply, please go to www.hp.com/go/anticounterfeit .

Service or repairs required as a result of using non-HP supplies are not covered under HP warranty.

To continue printing, press (Checkmark). The first pending print job will be cancelled.

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10.XX.YY SUPPLY MEMORY ERROR For help press

10.XX.YY SUPPLY MEMORY ERROR For help press (Question mark).

Explanation

The printer cannot read or write to the print-cartridge memory tag, or the memory tag is missing.

Recommended action

  1. Open the front door.
  2. Remove the print cartridge, and then reinstall it.
  3. Close the front door
  4. Turn the printer Off and then On.
  5. If the error persists, contact HP Support.

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11.XX INTERNAL CLOCK ERROR To continue press

11.XX INTERNAL CLOCK ERROR alternates with To continue press (Checkmark).

Explanation

The printer internal clock is not working correctly. Printing can continue, but the user is prompted to set the date and time each time the printer is turned On.

Recommended action

Contact HP support.

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13.XX.YY JAM INSIDE DUPLEXER For help press

13.XX.YY JAM INSIDE DUPLEXER alternates with For help press (Question mark).

Explanation

A jam has occurred inside the duplexer.

Recommended action

  1. Press (Down arrow) to see step-by-step information.
  2. Remove the duplexer from the rear of the printer.
  3. Look inside the printer duplex area and remove any media.
  4. Remove any media from the duplexer.
  5. Reinstall the duplexer.
  6. To exit, press (Question mark).

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13.XX.YY JAM INSIDE REAR DOOR Clear jam then press

13.XX.YY JAM INSIDE REAR DOOR alternates with Clear jam then press (Checkmark).

Explanation

A jam has occurred in the duplex reversing area.

Recommended action

  1. Press (Down arrow) to see step-by-step information.
  2. Open rear door, and then remove all media found.
  3. Close the rear door.
  4. To exit, press (Question mark).

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13.XX.YY JAM INSIDE REAR DOOR For help press

13.XX.YY JAM INSIDE REAR DOOR alternates with For help press (Question mark).

Explanation

A jam has occurred in the rear door area.

Recommended action

  1. Press (Down arrow) to see step-by-step information.
  2. Pull the duplexer half-way out of the printer.
  3. Open the rear door, and then remove the duplexer.
  4. Release the four tabs in the center of the black paper guide inside the lower rear door.
  5. Lower rear door completely, and then remove all media found.
  6. Close the rear door. The four tabs in the paper guide will automatically reattach to the door.
  7. Reinstall the duplexer.
  8. To exit, press (Question mark).

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13.XX.YY JAM INSIDE TOP COVER alternates with Remove print cartridge

13.XX.YY JAM INSIDE TOP COVER alternates with Remove print cartridge.

Explanation

A jam has occurred in the registration assembly area.

Recommended action

  1. Press the (Down arrow) to see step-by-step information.
  2. Open the top cover, and then remove the print cartridge.
  3. Remove all media found.
  4. Lift the metal flap, and then remove any media remaining.
  5. Verify that the media size matches the tray settings and the dial on the tray.
  6. Reinstall the print cartridge, and then close the top cover.
  7. To exit, press (Question mark).

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13.XX.YY FUSER JAM INSIDE TOP COVER alternates with For help press

13.XX.YY FUSER JAM INSIDE TOP COVER alternates with For help press (Question mark)

Explanation

A jam has occurred in the fuser area.

Recommended action

  1. Press (Down arrow) to see step-by-step information.
  2. Open the top cover, and then remove the print cartridge.
  3. Remove all media found.
  4. Lift the metal flap, and then remove any media remaining.
  5. Reinstall the print cartridge, and then close the top cover.
  6. To exit, press (Question mark).

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13.XX.YY JAM IN TRAY 1 alternates with Clear jam then press

13.XX.YY JAM IN TRAY 1 alternates with Clear jam then press (Checkmark)

Explanation

A page is jammed in the multipurpose tray.

Recommended action

  1. Press (Down arrow) to see step-by-step information.
  2. Remove media from tray 1, and then remove any media in the printer.
  3. Confirm that the media guides and dial are in the correct position and match the media that is loaded in the tray.
  4. Reload media in tray 1. Do not load media above the fill tabs on the media width guides, and confirm that the guides are in the correct position.
  5. To continue printing, press (Question mark) to clear the message, and then press (Checkmark).

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13.XX.YY JAM IN TRAY 2

Explanation

A page is jammed in tray 2.

Recommended action

  1. Remove tray 2, clear the jam, and then reinstall tray 2.
  2. See Clearing jams from the input-tray areas.
  3. If the message persists after clearing all pages, contact HP Support.

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13.XX.YY JAM IN TRAY X alternates with Clear jam then press

13.XX.YY JAM IN TRAY X alternates with Clear jam then press (Checkmark)

Explanation

A page is jammed in the tray indicated.

Recommended action

  1. Press (Down arrow) to see step-by-step information.
  2. Remove the tray indicated.
  3. Confirm that the media guides and dial are in the correct position and match the media that is loaded in the tray.
  4. Remove all media found in the printer, and then reinstall the tray.
  5. To exit, press (Question mark).

To avoid jams with heavier media, use tray 1 and the rear output bin.

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13.XX.YY JAM INSIDE FRONT DOOR alternates with For help press

13.XX.YY JAM INSIDE FRONT DOOR alternates with For help press (Question mark).

Explanation

A jam has occurred inside the front door.

Recommended action

  1. Press (Question mark) for help or See Clearing jams from the print-cartridge area.
  2. If the message persists after clearing all pages and exiting Help, contact HP Support.

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20 INSUFFICIENT MEMORY alternates with For help press

20 INSUFFICIENT MEMORY alternates with For help press (Question mark) To continue press (Checkmark).

Explanation

The printer has received more data from the computer than fits in available memory.

Recommended action

  1. Press (Checkmark) to continue printing. Data will be lost.
  2. Reduce the complexity of the print job to avoid this error.
  3. Adding memory to the printer may allow printing of more complex pages.

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21 PAGE TOO COMPLEX alternates with For help press

21 PAGE TOO COMPLEX alternates with For help press (Question mark) To continue press (Checkmark).

Explanation

The page-compression process is too slow for the printer. Some data may be lost on the page.

Recommended action

  1. Press (Down arrow) to see step-by-step information.
  2. To print the job with some data loss, press (Question mark) to exit the message, and then press (Checkmark). If data is lost, simplify the page content to reduce it's complexity.
  3. To exit, press (Question mark).

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22 EIO X BUFFER OVERFLOW alternates with To continue press

22 EIO X BUFFER OVERFLOW alternates with To continue press (Checkmark).

Explanation

For printers with an EIO device only.

The printer EIO card in slot X has overflowed its I/O buffer during a busy state.

Recommended action

  1. Press (Checkmark) to continue printing. Data will be lost.
  2. If the message persists, contact HP Support.

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22 EMBEDDED I/O BUFFER OVERFLOW

Explanation

The embedded HP Jetdirect print server buffer has overflowed during a busy state.

Recommended action

  1. Press (Checkmark) to continue printing. Data will be lost.
  2. If the message persists, contact HP Support.

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22 PARALLEL I/O BUFFER OVERFLOW alternates with To continue press

22 PARALLEL I/O BUFFER OVERFLOW alternates with To continue press (Checkmark).

Explanation

The printer parallel buffer has overflowed during a busy state.

Recommended action

  1. Press (Checkmark) to continue printing. Data will be lost.
  2. If the message persists after exiting Help, contact HP Support.

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22 SERIAL I/O BUFFER OVERFLOW alternates with To continue press

22 SERIAL I/O BUFFER OVERFLOW alternates with To continue press (Checkmark).

Explanation

The printer serial buffer has overflowed during a busy state.

Recommended action

  1. Press (Checkmark) to continue printing. Data will be lost.
  2. If the message persists, contact HP Support.

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22 USB I/O BUFFER OVERFLOW alternates with To continue press

22 USB I/O BUFFER OVERFLOW alternates with To continue press (Checkmark).

Explanation

The printer's USB buffer has overflowed during a busy state.

Recommended action

  1. Press (Checkmark) to continue printing. Data will be lost.
  2. If the message persists, contact HP Support.

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40 BAD SERIAL TRANSMISSION alternates with To continue press

40 BAD SERIAL TRANSMISSION alternates with To continue press (Checkmark).

Explanation

A serial data error (parity, framing, or line overrun) has occurred while the printer was receiving data.

Recommended action

  1. Press (Checkmark) to continue printing. Data will be lost.
  2. If the message persists, contact HP Support.

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40 EIO X BAD TRANSMISSION alternates with To continue press

40 EIO X BAD TRANSMISSION alternates with To continue press (Checkmark).

Explanation

A connection with the card in the EIO slot has broken.

Recommended action

  1. Press (Checkmark) to continue printing. Data will be lost.
  2. If the message persists, contact HP Support.

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40 EMBEDDED I/0 BAD TRANSMISSION alternates with To continue press

40 EMBEDDED I/0 BAD TRANSMISSION alternates with To continue press (Checkmark).

Explanation

The connection with the HP Jetdirect embedded print server has broken.

Recommended action

Press (Checkmark) to continue printing.

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41.3 UNEXPECTED SIZE IN TRAY X alternates with LOAD TRAY X <TYPE> <SIZE>

41.3 UNEXPECTED SIZE IN TRAY X alternates with LOAD TRAY X <TYPE> <SIZE>

Explanation

Media is loaded that is longer or shorter in the feed direction than the size configured for the tray.

Recommended action

  1. Press (Checkmark) to print from a different tray.
  2. To print from the current tray, load the tray with the size and type indicated.
  3. Ensure that all trays are configured correctly before printing again. See Configuring trays for more information.

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41.5 UNEXPECTED TYPE IN TRAY X alternates with LOAD TRAY X <TYPE> <SIZE>

41.5 UNEXPECTED TYPE IN TRAY X alternates with LOAD TRAY X <TYPE> <SIZE>

Explanation

The printer senses a different media type than what is configured in the tray.

Recommended action

  1. Press (Checkmark) to print from a different tray.
  2. To print from the current tray, load the tray with the size and type indicated.
  3. Ensure that all trays are configured correctly before printing again. See Configuring trays for more information.

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41.X ERROR alternates with To continue press

41.X ERROR alternates with To continue press (Checkmark).

Explanation

A printer error has occurred.

Recommended action

  1. Press (Checkmark) to continue or press (Question mark) for more information.
  2. If the message persists after exiting help, turn the printer Off and then On.
  3. If the message persists, contact HP Support.

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49.XXXXX ERROR alternates with To continue turn Off then On

49.XXXXX ERROR alternates with To continue turn Off then On

Explanation

A critical firmware error has occurred.

Recommended action

  1. Turn the printer Off and then On.
  2. If the message persists, contact HP Support.

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50.X FUSER ERROR For help press

50.X FUSER ERROR For help press (Question mark).

Explanation

A fuser error has occurred.

Recommended action

  1. Turn the printer Off.
  2. Verify the fuser is installed correctly and fully seated.
  3. Turn On the printer.
  4. If the message persists, contact HP Support.

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51.XY ERROR alternates with To continue turn Off then On

51.XY ERROR alternates with To continue turn Off then On

Explanation

A printer error has occurred.

Recommended action

  1. Press (Checkmark) to continue.
  2. If the message persists, turn the printer Off and then On.
  3. If the message persists, contact HP Support.

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52.XY ERROR alternates with To continue turn Off then On

52.XY ERROR alternates with To continue turn Off then On

Explanation

A printer error has occurred.

Recommended action

  1. Press (Checkmark) to continue.
  2. If the message persists, turn the printer Off and then On.
  3. If the message persists, contact HP Support.

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53.10.01 ERROR UNSUPPORTED RAM

53.10.01 ERROR UNSUPPORTED RAM

Explanation

The memory DIMM is not a supported DIMM.

Recommended action

Install a supported DIMM. See Installing printer memory.

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54.XX ERROR

Explanation

A printer command error has occurred.

Recommended action

  1. Turn the printer Off and then On.
  2. If the message persists, contact HP support.

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55.XX.YY DC CONTROLLER ERROR alternates with To continue turn Off then On

55.XX.YY DC CONTROLLER ERROR alternates with To continue turn Off then On

Explanation

The engine is not communicating with the formatter.

Recommended action

  1. Turn the printer Off and then On.
  2. If the message persists, contact HP support.

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56.XX ERROR alternates with To continue turn Off then On

56.XX ERROR alternates with To continue turn Off then On

Explanation

An error has occurred.

Recommended action

  1. Turn the printer Off and then On.
  2. If the message persists, contact HP support.

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57.XX PRINTER ERROR alternates with To continue turn Off then On

57.XX PRINTER ERROR alternates with To continue turn Off then On

Explanation

A printer fan error has occurred.

Recommended action

  1. Turn the printer Off and then On.
  2. If the message persists, contact HP support.

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58.XX ERROR alternates with To continue turn Off then On

58.XX ERROR alternates with To continue turn Off then On

Explanation

An error has occurred in which a memory tag CPU was detected.

Recommended action

  1. Press (Down arrow) to view step-by-step information.
  2. Turn the printer Off and then On.
  3. If the message persists, contact HP Support.
  4. To exit, press (Question mark).

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59.XY ERROR alternates with To continue turn Off then On

59.XY ERROR alternates with To continue turn Off then On

Explanation

A printer motor error has occurred.

Recommended action

  1. Turn the printer Off and then On.
  2. If the message persists, contact HP Support.
  3. This message might also appear if the transfer unit is missing or incorrectly installed. Ensure that the transfer unit is correctly installed.

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62 NO SYSTEM

Explanation

No system was found.

Recommended action

  1. Turn the printer Off and then On.
  2. If the message persists, contact HP Support.

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64 ERROR For help press

64 ERROR For help press (Question mark) alternates with To continue turn Off then On

Explanation

A scan buffer error has occurred.

Recommended action

  1. Turn the printer Off and then On.
  2. If the message persists, contact HP Support.

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68.X PERMANENT STORAGE FULL alternates with To continue press

68.X PERMANENT STORAGE FULL alternates with To continue press (Checkmark).

Explanation

A non-volatile storage device is full. Press (Checkmark) to clear the message. Printing can continue, but unexpected behavior could result.
  • X Description
  • 0 Onboard NVRAM
  • 1 Removable disk (flash or hard)

Recommended action

Press (Checkmark) to continue.

  • For 68.0 errors, turn the printer Off and then On.
  • If a 68.0 error persists, contact HP Support.
  • For 68.1 errors, use the HP Web Jetadmin software to delete files from the disk drive.
  • For 68.1 errors that persist, contact HP Support.

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68.X PERMANENT STORAGE WRITE FAIL alternates with To continue press

68.X PERMANENT STORAGE WRITE FAIL alternates with To continue press (Checkmark).

Explanation

A non-volatile storage device is full. Press (Checkmark) to clear the message. Printing can continue, but unexpected behavior could result.
  • X Description
  • 0 Onboard NVRAM
  • 1 Removable disk

Recommended action

  1. Press (Checkmark) to continue.
  2. If the problem persists, contact HP Support.

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68.X STORAGE ERROR SETTINGS CHANGED alternates with To continue press

68.X STORAGE ERROR SETTINGS CHANGED alternates with To continue press (Checkmark).

Explanation

A non-volatile storage device is full. Press (Checkmark) to clear the message. Printing can continue, but unexpected behavior could result.
  • X Description
  • 0 Onboard NVRAM
  • 1 Removable disk

Recommended action

  1. Press (Down arrow) to view step-by-step information.
  2. To clear the error, press (Question mark) to exit the message, and then press (Checkmark) to continue.
  3. If the problem persists, turn the printer Off and then On.
  4. If the message persists, contact HP Support.
  5. To exit, press (Question mark).

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79.XXXX ERROR alternates with To continue turn Off then On

79.XXXX ERROR alternates with To continue turn Off then On.

Explanation

A critical hardware error has occurred.

Recommended action

  1. Turn the printer Off and then On.
  2. If the problem persists, contact HP Support.

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8X.YYYY EIO ERROR

Explanation

The EIO accessory card has encountered a critical error.

Recommended action

  1. Turn the printer Off and then On.
  2. If the problem persists, contact HP Support.

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8X.YYYY EMBEDDED JETDIRECT ERROR

Explanation

The HP Jetdirect embedded print server has encountered a critical error.

Recommended action

  1. Turn the printer Off and then On.
  2. If the problem persists, contact HP Support.

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<Date> <Time> To change press To skip, press STOP

<Date> <Time> To change press To skip, press STOP.

Explanation

The printer has an internal clock that tracks the date and time. First time printer is turned On, it will prompt to set the correct date and time.

Recommended action

  1. Press (Checkmark) to change the date and time.
  2. Press Stop to skip this step. Later the date and time can be set by using the SYSTEM SETUP menu.
  3. If the prompt appears each time the printer is turned On, the clock is not working correctly. Contact HP support.

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Access Denied MENUS LOCKED

Explanation

The printer administrator has enabled the control panel security mechanism. The control-panel settings can not be modified in this circumstance. The message disappears after a few seconds, and the printer returns to Ready or BUSY state.

Recommended action

Contact the printer administrator to change settings.

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ACTION NOT CURRENTLY AVAILABLE ON TRAY X alternates with Tray size cannot be ANY SIZE/ANY CUSTOM

ACTION NOT CURRENTLY AVAILABLE ON TRAY X alternates with Tray size cannot be ANY SIZE/ANY CUSTOM.

Explanation

The user is trying to set duplex registration for a tray that is configured for ANY SIZE or ANY CUSTOM. Duplex registration is not available when the tray size is set to either of these settings.

Recommended action

Change the size setting for the tray.

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BAD DUPLEXER CONNECTION alternates with To continue turn Off then On

BAD DUPLEXER CONNECTION alternates with To continue turn Off then On.

Explanation

The duplexer is not installed correctly.

Recommended action

Turn the printer Off and then On to continue.

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Calibrating...

Explanation

The printer is calibrating.

Recommended action

No action necessary.

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Canceling... <JOB NAME>

Explanation

The printer is in the process of canceling a job. The message appears while the job is stopped, the paper path is flushed, and any remaining incoming data on the active data channel is received and discarded.

Recommended action

No action necessary.

Checking paper path

Explanation

The engine is turning the rollers to check for possible jams.

Recommended action

No action necessary.

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Checking printer

Explanation

The engine is performing an internal test.

Recommended action

No action necessary.

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CHOSEN PERSONALITY NOT AVAILABLE alternates with To continue press

CHOSEN PERSONALITY NOT AVAILABLE alternates with To continue press (Checkmark).

Explanation

The printer encountered a request for a personality that did not exist in the printer. The job is cancelled and no pages are printed.

Recommended action

  1. Press (Checkmark) to continue.
  2. Try a different driver.

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CLEANING DISK X% COMPLETE alternates with DO NOT POWER Off

CLEANING DISK X% COMPLETE alternates with DO NOT POWER Off.

Explanation

The memory disk is being cleaned. This process might take up to an hour. During this time, no jobs can be printed.

Recommended action

Do not turn Off the printer. Wait for the process to complete.

The printer automatically restarts at the end of the cleaning process.

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Cleaning...

Explanation

The printer is processing the cleaning page.

Recommended action

No action necessary.

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Clearing event log

Explanation

This message appears while the event log is cleared. The printer then returns to the SERVICE menu.

Recommended action

No action necessary.

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Clearing paper path

Explanation

The printer jammed or detected misplaced media. The printer is attempting to eject these pages automatically.

Recommended action

No action necessary.

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CLOSE TOP COVER AND FRONT DOOR

Explanation

The top cover and front door need to be closed.

Recommended action

Close the top cover and front door.

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CODE CRC ERROR

Explanation

An error has occurred during a firmware upgrade.

Recommended action

  1. Reinstall the firmware.
  2. If the problem persists, contact HP Support.

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Creating...CLEANING PAGE

Explanation

The printer is generating a cleaning page. The printer returns to the Ready state after the cleaning page is printed.

Recommended action

  1. Load the cleaning page into tray 1.
  2. Press Menu.
  3. Select PRINT QUALITY, and then press (Checkmark).
  4. Select PROCESS CLEANING PAGE, and then press (Checkmark).

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DATA RECEIVED alternates with Ready

DATA RECEIVED alternates with Ready.

Explanation

The printer received data and is waiting for a form feed. When the printer receives another file, the message disappears.

The printer is paused.

Recommended action

  1. If the printer is waiting for a form feed, press (Checkmark) to continue.
  2. If the printer is paused, press Stop to continue.

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Event Log Empty

Explanation

SHOW EVENT LOG was selected from the control panel, and the event log is empty.

Recommended action

No action necessary.

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Genuine HP supplies installed

Explanation

A new HP cartridge has been installed. The printer returns to the Ready state after approximately 10 seconds.

Recommended action

No action necessary.

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GENUINE HP SUPPLIES DESIGNED FOR <PROD> alternates with Ready

GENUINE HP SUPPLIES DESIGNED FOR <PROD> alternates with Ready

Explanation

This genuine HP supply was not designed for this printer and is not supported. The printer can print with this supply, but print quality might be affected.

Recommended action

Replace this supply with a genuine HP supply that is designed for this printer.

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Incorrect

Explanation

The PIN number is incorrect.

Recommended action

Contact the network administrator.

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INFLATE FAILURE

Explanation

An error has occurred during a firmware upgrade.

Recommended action

  1. Reinstall the firmware.
  2. If the problem persists, contact HP Support.

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Initializing

Explanation

This message appears when the printer is turned On and begins initialization.

Recommended action

No action necessary.

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Initializing permanent storage

Explanation

This message appears when the printer is turned On to show that permanent storage is being initialized.

Recommended action

No action necessary.

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INSERT OR CLOSE TRAY XX

Explanation

A tray is open and the printer is trying to print from another tray.

Recommended action

Close the tray indicated so that printing can continue.

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INSTALL FUSER For help press

INSTALL FUSER For help press (Question mark).

Explanation

The fuser is either not installed or not correctly installed in the printer.

Recommended action

Press (Question mark) for help.

Or

Contact HP Customer Support or the authorized HP service provider.

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INSUFFICIENT MEMORY TO LOAD FONTS/DATA

Explanation

This message alternates with the name of the storage device. The storage device does not have enough memory to load the fonts or other data.

Recommended action

  1. Press (Checkmark) to continue printing without using the data.
  2. To solve the problem, increase the amount of memory for the device. Press (Question mark) for more information.

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LOAD TRAY X <TYPE> <SIZE> alternates with For help press

LOAD TRAY X <TYPE> <SIZE> alternates with For help press (Question mark).

Explanation

Tray X is either empty or configured for a type and size other than that specified in the job. No other tray is available.

Recommended action

Press (Question mark) for help.

Or

See Configuring trays for more information.

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LOAD TRAY X <TYPE> <SIZE> alternates with To use another tray press

LOAD TRAY X <TYPE> <SIZE> alternates with To use another tray press (Checkmark).

Explanation

Tray X is either empty or configured for a type and size other than that specified in the job.

Recommended action

Press (Question mark) for help.

Or

Press (Checkmark) to print from another tray. See Configuring trays for more information.

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Loading program X alternates with DO NOT POWER Off

Loading program X alternates with DO NOT POWER Off

Explanation

Programs and fonts can be stored on the printer file system and are loaded into RAM when the printer is turned On. The number X specifies a sequence number indicating the current program being loaded.

Recommended action

No action necessary.

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MANUALLY FEED <TYPE> <SIZE> alternates with For help press

MANUALLY FEED <TYPE> <SIZE> alternates with For help press (Question mark).

Explanation

Tray 1 is empty and no other tray is available.

Recommended action

  1. Load media into tray 1, and press (Checkmark) to continue.
  2. Press (Question mark) for help.

    Or

    See Configuring trays for more information.

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MANUALLY FEED <TYPE> <SIZE> alternates with To continue press

MANUALLY FEED <TYPE> <SIZE> alternates with To continue press (Checkmark).

Explanation

Media is in tray 1, but the print job requires a specific type and size that is not currently available.

Recommended action

Press (Checkmark) to print from the tray.

or

Press (Question mark) for help.

or

See Configuring trays for more information.

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MANUALLY FEED <TYPE> <SIZE> alternates with To use another tray press

MANUALLY FEED <TYPE> <SIZE> alternates with To use another tray press (Checkmark).

Explanation

No media is in tray 1, and a print job requires a specific type and size that is available in another tray.

Recommended action

Press (Checkmark) to print from another tray. See Configuring trays for more information.

or

Press (Question mark) for help.

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MANUALLY FEED OUTPUT STACK alternates with Then press to print second sides

MANUALLY FEED OUTPUT STACK alternates with Then press (Checkmark) to print second sides.

Explanation

The first side of a manual two-sided print job has been printed and the printer is paused until for the output stack is reinserted.

Recommended action

Take the printed stack out of the output bin and reinsert it in tray 1 to print the second side of the two-sided print job. Press (Checkmark) to continue. See Printing on both sides (duplexing) for more information.

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MEM TEST FAILURE REPLACE DIMM 1

Explanation

The memory DIMM has failed.

Recommended action

Install a supported memory DIMM. See Installing printer memory.

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Moving solenoid alternates with To exit press STOP key

Moving solenoid alternates with To exit press STOP key.

Explanation

The printer is testing a solenoid.

Recommended action

No action necessary.

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NON HP SUPPLY IN USE alternates with Ready

NON HP SUPPLY IN USE alternates with Ready.

Explanation

The printer has detected that a non-HP supply is currently installed but (Checkmark) was pressed to override the message.

Recommended action

If an HP supply is been purchased, go to www.hp.com/go/anticounterfeit .

Service or repairs that are required as a result of using non-HP supplies are not covered under HP warranty.

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NON HP SUPPLY INSTALLED alternates with For help press

NON HP SUPPLY INSTALLED alternates with For help press (Question mark).

Explanation

A new, non-HP supply has been installed. This message appears until an HP supply is installed or (Checkmark) is pressed.

Recommended action

If an HP supply is in use, go to www.hp.com/go/anticounterfeit .

Service or repairs that are required as a result of using non-HP supplies are not covered under HP warranty.

To continue printing, press (Checkmark).

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PAPER PATH JAM FRONT DOOR alternates with For help press

PAPER PATH JAM FRONT DOOR alternates with For help press (Question mark).

Explanation

A page is jammed in the paper path.

Recommended action

Open the front door and remove any jammed media.

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Paused alternates with To return to Ready press the STOP key

Paused alternates with To return to Ready press the STOP key.

Explanation

The printer has paused.

Recommended action

Press Stop to resume printing.

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Performing upgrade

Explanation

A firmware upgrade is in process.

Recommended action

No action necessary. Do not turn Off the printer.

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Performing... PAPER PATH TEST

Explanation

The printer is performing a paper-path test.

Recommended action

No action necessary.

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PRINTING STOPPED To continue press

PRINTING STOPPED To continue press (Checkmark).

Explanation

This message appears when a Print/Stop test runs and the time expires.

Recommended action

Press (Checkmark) to continue printing.

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Printing... CONFIGURATION

Explanation

The printer is generating the configuration page. The printer will return to the Ready state when the page has printed.

Recommended action

No action necessary.

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Printing... DIAGNOSTICS PAGE

Explanation

The printer is generating the diagnostics page. The printer will return to the Ready state when the page has printed.

Recommended action

No action necessary.

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Printing... EVENT LOG

Explanation

The printer is generating the event log page. The printer will return to the Ready state when the page has printed.

Recommended action

No action necessary.

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Printing... FILE DIRECTORY

Explanation

The printer is generating the mass storage directory page. The printer will return to the Ready state when the page has printed.

Recommended action

No action necessary.

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Printing... FONT LIST

Explanation

The printer is generating either the PCL or PS personality typeface list. The printer will return to the Ready state when the page has printed.

Recommended action

No action necessary.

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Printing... MENU MAP

Explanation

The printer is generating the printer menu map. The printer will return to the Ready state when the page has printed.

Recommended action

No action necessary.

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Printing... REGISTRATION PAGE

Explanation

The printer is generating the registration page. The printer will return to the SET REGISTRATION menu when the page has printed.

Recommended action

Follow the instructions on the printed pages.

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Printing... SUPPLIES STATUS

Explanation

The printer is generating the supplies status page. The printer will return to the Ready state when the page has printed.

Recommended action

No action necessary.

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Printing... USAGE PAGE

Explanation

The printer is generating the usage page. The printer will return to the online Ready state when the page has printed.

Recommended action

No action necessary.

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PROCESSING DUPLEX JOB alternates with Do not grab paper until job completes

PROCESSING DUPLEX JOB alternates with Do not grab paper until job completes.

Explanation

During duplex printing, the paper emerges for a short time before it is pulled back into the printer.

Recommended action

Do not pick up pages until they come to rest in the output bin.

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Processing...

Explanation

The printer is currently processing a job but is not yet picking pages. When the media begins to move, this message is replaced by a message that indicates which tray the job is being printed from.

Recommended action

No action necessary.

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Processing... from tray<X>

Explanation

The printer is actively processing a job from the designated tray.

Recommended action

No action necessary.

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RAM DISK DEVICE FAILURE alternates with Ready To clear press

RAM DISK DEVICE FAILURE alternates with Ready To clear press (Checkmark).

Explanation

The RAM disk has failed.

Recommended action

Printing can continue for jobs that do not require the RAM disk.

To remove this message from the display, press (Checkmark).

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RAM DISK FILE OPERATION FAILED alternates with Ready To clear press

RAM DISK FILE OPERATION FAILED alternates with Ready To clear press (Checkmark).

Explanation

The printer received a PJL file system command that attempted to perform an illogical operation (for example, to download a file to a non-existent directory).

Recommended action

Printing can continue.

To remove this message from the display, press (Checkmark).

If the message reappears, there might be a problem with the software program.

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RAM DISK FILE SYSTEM IS FULL alternates with Ready To clear press

RAM DISK FILE SYSTEM IS FULL alternates with Ready To clear press (Checkmark).

Explanation

The printer received a PJL file system command to store something on the file system, but the file system is full.

Recommended action

  1. Use HP Web Jetadmin software to delete files from the RAM disk memory and try again.
  2. To remove this message from the display, press (Checkmark).
  3. See HP Web Jetadmin for more information.

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RAM DISK IS WRITE PROTECTED alternates with Ready To clear press

RAM DISK IS WRITE PROTECTED alternates with Ready To clear press (Checkmark).

Explanation

The file system is protected and no new files can be written to it.

Recommended action

  1. To enable writing to the RAM disk memory, use HP Web Jetadmin to turn Off write protection.
  2. To remove this message from the display, press (Checkmark).
  3. See HP Web Jetadmin for more information.

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RAM DISK X Initializing alternates with DO NOT POWER Off

RAM DISK X Initializing alternates with DO NOT POWER Off.

Explanation

The new RAM disk installed in slot X is initializing.

Recommended action

No action necessary.

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Receiving upgrade

Explanation

A firmware upgrade is in progress.

Recommended action

Do not turn the printer Off until the printer returns to Ready.

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Request accepted please wait

Explanation

The printer has accepted a request to print an internal page, but the current job must finish printing before the internal page will print.

Recommended action

No action necessary.

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Resend upgrade

Explanation

The firmware upgrade was not successful.

Recommended action

Attempt the upgrade again.

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Restoring factory settings

Explanation

The printer is restoring factory settings.

Recommended action

No action necessary.

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Restoring...

Explanation

The printer is restoring settings.

Recommended action

No action necessary.

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RFU LOAD ERROR

Explanation

An error has occurred during a firmware upgrade.

Recommended action

  1. Reinstall the firmware.
  2. If the problem persists, contact HP Support.

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Rotating motor alternates with To exit press STOP key

Rotating motor alternates with To exit press STOP key

Explanation

The printer is testing a motor.

Recommended action

Press Stop to stop this test.

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SANITIZING DISK X% COMPLETE alternates with DO NOT POWER Off

SANITIZING DISK X% COMPLETE alternates with DO NOT POWER Off.

Explanation

The memory disk is being sanitized. This process might take up to an hour. During this time, no jobs can be printed.

Recommended action

Do not turn Off the printer. Wait for the process to complete.

The printer automatically restarts at the end of the sanitation process.

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Setting saved

Explanation

A menu selection has been saved.

Recommended action

No action necessary.

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SIZE MISMATCH IN TRAY XX alternates with Ready

SIZE MISMATCH IN TRAY XX alternates with Ready

Explanation

The tray is loaded with a media size that is different than the size for which the tray is configured. Printing can continue from other trays, but not from this one.

Recommended action

  1. Make sure the media guides are adjusted correctly.
  2. In the PAPER HANDLING menu, configure the tray for the correct size.

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Sleep mode On

Explanation

The printer is in the sleep mode. Any button press or the receipt of data clears sleep mode.

Recommended action

No action necessary. The printer automatically exits sleep mode.

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STANDARD TOP BIN FULL alternates with Remove all paper from bin

STANDARD TOP BIN FULL alternates with Remove all paper from bin.

Explanation

The output bin is full. Printing cannot continue.

Recommended action

Empty the output bin. Printing resumes automatically.

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Tray X <TYPE> <SIZE> alternates with To change size or type press

Tray X <TYPE> <SIZE> alternates with To change size or type press (Checkmark).

Explanation

The printer is reporting the current configuration of tray X.

Recommended action

No action necessary.

  1. Press (Return) to clear the message.
  2. Press (Checkmark) to change the type or size.
  3. See Configuring trays for more information.

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TRAY XX EMPTY <TYPE> <SIZE> alternates with Ready

TRAY XX EMPTY <TYPE> <SIZE> alternates with Ready.

Explanation

The tray is empty, but the current print job does not require this tray.

Recommended action

Fill the tray. The message indicates the type and size of media for which the tray is currently configured.

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TRAY XX OPEN For help press alternates with Ready

TRAY XX OPEN For help press (Question mark) alternates with Ready.

Explanation

The tray is open, but printing can continue.

Recommended action

Close the tray.

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TRAY XX OPEN OR EMPTY alternates with Ready

TRAY XX OPEN OR EMPTY alternates with Ready

Explanation

The tray is open or empty, but the current print job does not require this tray.

Recommended action

Close or fill the tray.

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TYPE MISMATCH IN TRAY XX alternates with Ready

TYPE MISMATCH IN TRAY XX alternates with Ready.

Explanation

The tray is loaded with a media type that is different than the type for which the tray is configured. Printing can continue from other trays, but not from this one.

Recommended action

In the PAPER HANDLING menu, configure the tray for the correct type.

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Unauthorized supply in use alternates with Ready

Unauthorized supply in use alternates with Ready

Explanation

The printer has detected that a non-HP supply is currently installed and (override) was pressed.

Recommended action

If an HP supply is been purchased, go to www.hp.com/go/anticounterfeit .

Service or repairs required as a result of using non-HP supplies are not covered under HP warranty.

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USB ACCESSORY ERROR

Explanation

The printer has detected too much current on the USB storage accessory.

Recommended action

  1. Turn the printer Off.
  2. Remove the USB storage accessory.
  3. Replace the USB storage accessory.
  4. Turn the printer On.

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USB Storage <X> initializing

Explanation

The USB storage device is initializing.

Recommended action

No action necessary.

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USB Storage <X> not functional

Explanation

The USB storage device is not working.

Recommended action

Replace the USB storage device.

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USB STORAGE DEVICE FAILURE alternates with Ready To clear press

USB STORAGE DEVICE FAILURE alternates with Ready To clear press (Checkmark).

Explanation

The USB storage device has failed.

Recommended action

Printing can continue for jobs that do not require the storage device.

  1. To remove this message from the display, press (Checkmark).
  2. If the message persists, turn the printer Off, remove and re-install the storage device, and then turn the printer On.
  3. If the message persists, replace the storage device.

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USB STORAGE FILE OPERATION FAILED alternates with Ready To clear press

USB STORAGE FILE OPERATION FAILED alternates with Ready To clear press (Checkmark).

Explanation

The printer received a PJL file system command that attempted to perform an illogical operation (for example, to download a file to a nonexistent directory).

Recommended action

Printing can continue.

  1. To remove this message from the display, press (Checkmark).
  2. If the message reappears, a problem might exist in the software program.

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USB STORAGE FILE SYSTEM IS FULL alternates with Ready To clear press

USB STORAGE FILE SYSTEM IS FULL alternates with Ready To clear press (Checkmark).

Explanation

The printer received a PJL file system command that attempted to store something on the file system but was unsuccessful because the file system is full.

Recommended action

  1. Use HP Web Jetadmin software to delete files from the storage device, and then try again.
  2. To remove this message from the display, press (Checkmark).
  3. See HP Web Jetadmin for more information.

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USB STORAGE IS WRITE PROTECTED alternates with Ready To clear press

USB STORAGE IS WRITE PROTECTED alternates with Ready To clear press (Checkmark).

Explanation

The file system is protected and no new files can be written to it.

Recommended action

  1. To enable writing to the storage device, use HP Web Jetadmin to turn Off write protection.
  2. To remove this message from the display, turn the printer Off and then On.
  3. See HP Web Jetadmin for more information.

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SB STORAGE X REMOVED

Explanation

The USB storage accessory was removed while the printer was turned On.

Recommended action

  1. Turn the printer Off.
  2. To continue using the USB storage accessory, reinstall it.
  3. Turn the printer On.

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USE TRAY X <TYPE> <SIZE> trays

Explanation

The printer is offering a selection of alternate media to use for the print job.

Recommended action

  1. Use (Up arrow) and (Down arrow) to highlight a different size or type, and then press (Checkmark) to select the size or type.
  2. Press (Return) to return to the previous size or type.
  3. See Configuring trays for more information.

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