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HP Photosmart D7345, D7355, D7360, D7363, and D7368 Printers - Wrong Colors are Printed
The printer is working, but the colors in the printed output are not the expected colors. The output may look as if only one color has printed, or as if a color has not printed, or as if the wrong colors have been printed.
Step 1: Check the ink cartridges
HP cannot guarantee the quality or reliability of non-HP ink. If the ink cartridges have been refilled, try replacing them with genuine HP ink cartridges.
Step 2: Check ink levels
If the print defect is minor, it might be caused by reserve mode operation. When the printer runs out of some colors, it can continue printing using remaining inks, but print quality may be affected. If cyan, magenta, or yellow is out, the printer can print only in grayscale.
Replace any empty print cartridges.
To check ink levels, examine the ink drop icons on the color graphics display.
For a larger display of ink levels, click the Right Select Photos arrow.
1 - Right Select Photos arrow
The ink levels display in larger format, with the icons corresponding to each cartridge.
Figure 1: Ink levels
Step 3: Calibrate color
If the cartridges have not been refilled and none are empty, try calibrating the color.
Step 4: Clean the printhead
If the steps above have not help, clean the printhead.
Step 5: Service the product
Contacting HP for service in Asia Pacific.
If you completed all the preceding steps and your product still has an issue, you might need further assistance from HP.
Go to Contact HP to review available service options.
Contacting HP for service in all countries/regions except Asia Pacific.
If you completed all the preceding steps and your product still has an issue, service the product.
First, go to HP Printer Warranty Check to check your warranty status, and then go to Contact HP to find an authorized service dealer or to schedule a repair. Repair fees might apply for out of warranty printers.