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HP Photosmart D7345, D7355, D7360, D7363, and D7368 Printers - Wrong Colors are Printed

Issue

The printer is working, but the colors in the printed output are not the expected colors. The output may look as if only one color has printed, or as if a color has not printed, or as if the wrong colors have been printed.

Solution

Step 1: Check the ink cartridges

HP cannot guarantee the quality or reliability of non-HP ink. If the ink cartridges have been refilled, try replacing them with genuine HP ink cartridges.

Step 2: Check ink levels

If the print defect is minor, it might be caused by reserve mode operation. When the printer runs out of some colors, it can continue printing using remaining inks, but print quality may be affected. If cyan, magenta, or yellow is out, the printer can print only in grayscale.

Replace any empty print cartridges.

To check ink levels, examine the ink drop icons on the color graphics display.

  • Each icon corresponds to the cartridge that is the color of the icon. The icons are also in the same order, from left to right, as the cartridges in the printer.

  • If an icon is empty, you may need to replace the corresponding cartridge soon.

  • The printer cannot read ink levels in non-HP, refilled, and remanufactured cartridges. A question mark instead of an icon displays for these cartridges. HP cannot guarantee the quality or reliability of non-HP ink. Printer service or repairs required as a result of printer failure or damage attributable to the use of non-HP ink will not be covered under warranty.

For a larger display of ink levels, click the Right Select Photos arrow.

1 - Right Select Photos arrow

The ink levels display in larger format, with the icons corresponding to each cartridge.

Figure 1: Ink levels

Step 3: Calibrate color

If the cartridges have not been refilled and none are empty, try calibrating the color.

  1. Open the printer Toolbox:

    1. Open HP Solution Center (click Start, then All Programs, then HP, then HP Solution Center).

    2. If you have more than one printer installed, make sure to select the correct printer tab in HP Solution Center.

    3. Click Settings.

    4. Click Print Settings.

    5. Click Printer Toolbox.

  2. On the Device Services tab, click Calibrate Color, then follow the onscreen instructions. The procedure takes about two minutes and requires two sheets of paper.

Step 4: Clean the printhead

If the steps above have not help, clean the printhead.

  1. Open the All-in-One Toolbox:

    1. Open HP Solution Center (click Start, click All Programs, click HP, and then click HP Solution Center).

    2. If you have more than one All-in-One installed, make sure to select the correct All-in-One tab in HP Solution Center.

    3. Click Settings.

    4. Click Print Settings.

    5. Click Printer Toolbox.

  2. On the Device Services tab, click Clean the Print Cartridges, and then follow the onscreen instructions. Three levels of cleaning are available.

Step 5: Service the product

Contacting HP for service in Asia Pacific.

If you have completed all the preceding steps and are still experiencing a problem, you may need further assistance from HP to remedy your concern.

Please contact HP using one of the options found at Contact HP to obtain service.

Contacting HP for service in all countries/regions except Asia Pacific.

If you have completed all the preceding steps and are still experiencing a problem, service the product.

Determine if your product is in warranty or out of warranty. If you need help determining your product’s warranty status, go to HP’s Warranty Check Tool .

  • If your product is in warranty, Contact HP to obtain service.

  • If your product is out of warranty, Contact HP to find an authorized service provider or to setup service (fees might apply).

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