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HP LaserJet P2015 Series Printer - Status-light patterns

Status lights

Status-light legend
Symbol for "light off"
Symbol for "light on"
Symbol for "light blinking"

Control panel light messages

Control-panel light messages
Light status
State of the printer
Action
Initialization/Startup
While in the Startup state, the Go, Ready, and Attention lights cycle (at the rate of 500 ms) one after another.
Reconfiguration Initialization
During the printer start up, you can request special initialization sequences that reconfigure the printer. When one of the sequences is requested, such as cold reset, the lights cycle as in the Initialization/Startup state.
Job Cancel
After the cancellation process has been completed, the printer returns to the Ready state.
During the Initialization, Reconfiguration, and Job Cancel processes, pressing buttons has no effect.
Ready
The printer is ready with no job activity.
To print a Configuration page, press and hold the Go button for 5 seconds.
To print a Demo page, press and release the Go button.
Processing Data
The printer is processing or receiving data.
To cancel the current job, press the Cancel button.
Manual Feed or Continuable Error
This state can be reached in the following circumstances:
  • Manual feed

  • General continuable error

  • Memory configuration error

  • Personality/Job related error

To recover from the error and print whatever data is possible, press the Go button.
If the recovery is successful, the printer goes to the Processing Data state and completes the job.
If the recovery is unsuccessful, the printer returns to the Continuable Error state.
Attention
The print-cartridge door is open.
Close the print-cartridge door.
Fatal Error
  • Turn off the printer, wait 10 seconds, and turn on the printer.

  • If you are unable to resolve the problem, Contact HP support .

Accessory Error
To display additional error information, press the Go button. The light pattern changes. For more information about the light pattern now displayed, see Accessory error indicators . When you release the Go button, the printer returns to the initial Accessory Error state.
Toner Low
The Go, Ready, and Attention lights act independently of the Toner Low state.
Order a new print cartridge and have it ready.
Toner Missing
The print cartridge has been removed from the printer.
Reinsert the print cartridge in the printer.
Jam
Clear the jam.
Paper Out
Load paper or other media.
Paper Mount
The loaded paper or other media is not supported.
Load acceptable paper or other media.
Press the Go button to override the condition.

Accessory error secondary messages

Accessory error indicators
Accessory error
Attention light
Ready light
Go light
DIMM slot incompatible error
Off
Off
On
Accessory error secondary messages
Error code
Pattern
Description
Action
Accessory error
If the printer has an accessory error, press and hold the Go button to see the secondary error message. Release the Go button to return to the initial accessory error state.
53XXXX
79XXX
DIMM slot error
  1. Verify that the DIMM is correctly seated.

  2. If the error persists, replace the DIMM.

Fatal error secondary messages

If the printer has a fatal error, press and hold the Go button to see a secondary error message.

Fatal error secondary messages
Error code
Pattern
Description
Action
79XXX
General fatal error
  1. Turn the printer off, and then turn the printer on again.

  2. If the error persists, disconnect the I/O cable and print an engine test. If the self-test is successful, reconnect the I/O cable.

  3. If the error persists, contact HP Support.

55
50007
Engine error. The formatter and engine are not communicating.
  1. Unplug the printer, and then plug it in again.

  2. If the error persists, contact HP Support.

52
50005
Laser/scanner error. The laser/scanner has a malfunction.
  1. Turn the printer off and then on.

  2. If the error persists, contact HP Support.

57
Fan motor error
  1. Turn the printer off and then on.

  2. If the error persists, contact HP Support.

50XXX
Fuser error. The fuser has a malfunction.
  1. Unplug the printer for at least ten minutes, and then plug it in again.

  2. If the error persists, contact HP Support.

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