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Notice (Revised): Updating Disk Drive Firmware on HP Integrity and HP 9000 Systems

SUPPORT COMMUNICATION - CUSTOMER NOTICE

Document ID: c00776064

Version: 3

Notice (Revised): Updating Disk Drive Firmware on HP Integrity and HP 9000 Systems
NOTICE: The information in this document, including products and software versions, is current as of the Release Date. This document is subject to change without notice.

Release Date: 2007-02-26

Last Updated: 2007-02-26


DESCRIPTION

Revision #
Revision Date
Revision Details
3
26 February 2007
Correction to changes from Revision 2. Added FC references.
2
14 February 2007
General updates for links and supporting information
1
29 September 2006
Original Document Release

This document is a resource for upgrading instructions in conjunction with future documentation notifying HP customers of Enterprise Hard Disk Drives (HDDs) requiring (or recommending) firmware upgrades.

This notice is specifically designed for Enterprise SCSI, SAS (Serial Attached SCSI), SATA (Serial-ATA) and FC (Fiber Channel) HDDs connected to HP Integrity (IPF) and HP 9000 (PA-RISC) Systems. The instructions support only the following configurations:

  • Enterprise SCSI / SAS HDDs embedded in HP Integrity (IPF) and HP 9000 (PA-RISC) Systems

  • Enterprise SCSI HDDs in external JBOD devices connected to SCSI / SAS /SATA HBAs or Smart Array cards in HP Integrity (IPF) and HP 9000 (PA-RISC) systems

  • Enterprise FC HDDs in external JBOD devices connected to FC HBAs in HP Integrity (IPF) and HP 9000 (PA-RISC) Systems

NOTE: Enterprise SCSI, SAS, SATA or FC HDDs connected behind or installed in external array controllers are not supported.

Please keep this document for future use.

This notice is to provide the steps involved when executing the following actions:

  • Identifying which Enterprise SCSI HDDs may require updating:
    • Identifying HDDs online

    • Identifying HDDs offline on HP Integrity Systems

    • Identifying HDDs offline on HP 9000 Systems

  • Obtaining firmware files for Enterprise SCSI HDDs updates:
    • Procedures to obtain firmware files (HP.COM)

    • Procedures to obtain firmware files (HP-ITRC FTP site)

    • Procedures to obtain firmware files (ITRC web page)

  • Updating the firmware on Enterprise SCSI HDDs:
    • Updating the firmware online using Smart Components (Windows and Linux)

    • Updating the firmware online using STM (HP-UX only)

    • Updating the firmware online using SASMGR (HP-UX only)

    • Updating the Firmware Offline Using HP-ITRC Patch Bundle (PA-RISC HP-UX Only)
    • Updating the firmware offline (All Operating Systems, IPF Only)

DETAILS

Affected Products

All HP Integrity and HP 9000 Server products
HP Disk System Products (2100, 2110, 2120, 2300, SC10, FC10, HVD10, 2405, 2500)
HP Modular Smart Array Products (30, 50, 60)

Action To Be Performed By: HP Customer

Procedure to Identify HDDs that may require updating
Each procedure below lists the tools used, the general requirements, and a sample output. Output from subsequent tool versions may be slightly different. Where information in the output has been parsed, “...” will be used in place of the text.

Each tool can be found by searching for the HP Server model number on the HP website at: http://welcome.hp.com/country/us/en/support.html (unless otherwise indicated).

Some examples listed will show SCSI disk drives with HPBx or HPCx firmware, however the procedure is applicable for all variations of SCSI HPXX firmware.

Identifying HDDs online (HP-UX only)

Using STM (Requires HP Support Tools): Diagnostic tools can be downloaded from the HP external website at: http://www.software.hp.com/cgi-bin/swdepot_parser.cgi/cgi/displayProductInfo.pl?productNumber=B6191AAE

Support Tools Manager (STM) can be used to identify HDDs and their current firmware revision. After installing and launching the (XSTM or MSTM) utility, perform the following instructions:

  1. Select the disk drive from the System Map.

  2. Select Tools, Information, Run from the drop-down menu to start the utility. The Information log displays and the results are similar to the following example.

-- Information Tool Log for SCSI Disk on path 0/4/0/0.2.0 -

Hardware path: 0/4/0/0.2.0

Product Id: BD300884C2 Vendor: COMPAQ
Device Type: SCSI Disk Firmware Rev: HPB7 Device Qualifier: COMPAQBD300884C2 Logical Unit: 0
Serial Number: VAV22P7A0050B45R060C ...

Using MPTCONFIG (On Cards Supporting MPT Driver)
MPTCONFIG can be executed if the card supports the mpt driver. It provides the disk drive firmware revision similar to the example below. In this case the SCSI IO card is A7173A and the device file (/dev/mpt14) was found using IOSCAN. This procedure will need to be repeated for each card supporting MPT.
# mptconfig /dev/mpt14

Scan For Devices ...

---- TARGET PARAMETERS ------------------------------------ Target Description Firmware In Use In Use Id Version Rate Width -----------------------------------------------------------
1 BF036863B5 HPB3 Ultra320 Wide
2 BF036863B5 HPB3 Ultra320 Wide
3 BF036863B5 HPB3 Ultra320 Wide
4 BD036863AC HPB5 Ultra320 Wide
...

Using SAUTIL (SMART ARRAY CARDS - SA5XXX, SA6XXX, and Embedded)

The Utility SAUTIL can be used to locate HDD firmware. This procedure must be repeated for each controller installed. In the example below, the device file (/dev/ciss5) for the Smart Array controller was found using IOSCAN. # sautil /dev/ciss5 -s

# sautil /dev/ciss5 -s

*********************************************************** **** ****
**** S A U T I L S u p p o r t U t i l i t y ****
**** ****
**** for the HP SmartArray RAID Controller Family ****
**** ****
**** version A.02.05 ****
**** ****
**** (C) Copyright 2003, 2004 Hewlett-Packard Development Company, L.P.*******************************
...
---- SCSI DEVICE 1:0 [DISK] -------------------------------

Connector Location............................... external
Channel Number................................... 1
SCSI ID.......................................... 0
Device Type...................................... DISK
Disk Capacity.................................... 300.0 GB
Device Status.................................... UNASSIGNED
Device Vendor ID................................. COMPAQ
Device Product ID................................ BD3008856C
Device Serial Number............................. AA01P51008FS0502
Device Firmware Version.......................... HPB0
SCSI Transfer Rate............................... Ultra-320
...
***********************************************************
End of SAUTIL Output
***********************************************************

Using SASMGR (SAS Controllers):

The Utility SASMGR can be used to locate HDD firmware revisions on all controllers supporting SAS RAID functionality. Determine the Enclosure / Bay of the SAS disk drive by using the following command:

# /opt/sas/bin/sasmgr get_info -D /dev/sasd0 -q lun=all -q lun_locate

RAID VOL ID is 8 :
/dev/rdsk/c4t1d0 0/1/1/0.0.2.1.0

Physical disks in volume are :
1 2 OFF HP DH036ABAA5 HPD2
1 1 OFF HP DG036A8B5B HPD3

RAID VOL ID is 6 :
/dev/rdsk/c4t2d0 0/1/1/0.0.2.2.0

Physical disks in volume are :
1 4 OFF HP DH036ABAA5 HPD2
1 3 OFF HP DG036A8B5B HPD4

NOTE: Physical Disks in volume are displayed differently than physical disks not configured as part of an array. The STM tool can be used to identify disks not configured as part of an array. For the above example, the Enclosure is #1 and the device is #1 for the DG036A8B5B drive.

Identifying HDDs online (Windows only)

Using HP Array Configuration Utility

This utility can be downloaded from the HP external website at: http://www.hp.com/country/us/en/support.html?pageDisplay=drivers

Search by the server name (example: rx4640). Upon installing and launching this utility, select the controller to query, then click Show Physical View (see below).

Each drive attached to the array controller will be listed as shown below. Highlight a drive and then click More Information to view more detail.

Drive details are shown below.
NOTE: this drive is a COMPAQ BD14687B52 with HPB2 firmware. Repeat this procedure for each drive.

Identifying HDDs online (Linux only)

Using DMESG

The easiest way to gather information about disk drives directly attached to the system is to search dmesg for any boot-time messages about disk drives. To do this, type dmesg |grep Vendor*. An example of the results is shown below.

Vendor: HP Model: SAF-TE Rev: 1
Vendor: HP 73.4G Model: ST373453LC Rev: HPC5
Vendor: HP Model: SAF-TE Rev: 1

Some versions of Linux provide simple utilities to interface with the system logs. On RedHat (RHEL4), the utility is found under System Tools, System logs, and is shown in the excerpt below. The Kernel Startup Log below displays a root drive HP 73.4G ST373453LC at HPC5 firmware.

Identifying HDDs offline on HP Integrity Systems

Using the IPF Offline Diagnostics and Utilities CD

This utility is provided in an ISO image format. A CD-Rom drive and software is required to create a bootable CD from this ISO image.

After creating a bootable CD from the downloaded image, boot the IPF system to the CD, accept the licensing CD, choose “b” to run the Off-line Diagnostic Environment (ODE) and run the following commands:

ODE> run mapper
STARTING EXECUTION OF MAPPER
...
SubSys
VENDOR DEVICE Vendor SUBSYS REV
PATH COMPONENT NAME ID ID ID ID ID
---------- --------------------------------- ------ ------
...
0/1/1/0
SCSI Bus Controller 1000H 0021H 103cH 1340H 0001H
0/1/1/0.1.0 SCSI HP 73.4G ST373453LC HPC3
...
0/3 Local Bus Adapter 103CH 122EH 0032H
0/3/1/0
PCI->PCI Bridge 1014H 01a7H 0000H 0000H 0002H
0/3/1/0/4/0
RAID Controller 0e11H 0046H 0e11H 409cH 0001H
0/3/1/0/4/0.0 Smart Array 6400 Controller: SCSI Channel 0
0/3/1/0/4/0.0.0.0 SCSI COMPAQ BD03686223 HPB6
...
RUN COMPLETED.
MAPPER>

Identifying HDDs offline on HP 9000 Systems

Using PA-RISC ODE

For PA-RISC, the ODE environment is installed on the primary boot path when HP-UX Diagnostics are installed. Boot to the primary boot path and interact with ISL when prompted.

NOTE: For 32-bit PA-RISC servers, use mapper. For 64-bit PA-RISC servers use mapper2.

Root> ODE
ODE> run mapper2
STARTING EXECUTION OF MAPPER2
...
0/3 Mercury PCI Bridge DH 783H AH 0 0
0/3/1/0 HP A7173A 2 Port Ultra320 SCSI HBA 1000H 0030H 103CH 12C5H 08H
0/3/1/0.0.0
COMPAQ BD03686223 - - - - HPB6
0/3/1/0.1.0
COMPAQ BD14685A26 - - - - HPB7
0/3/1/0.2.0
COMPAQ BD14685A26 - - - - HPB7
...
RUN COMPLETED.
MAPPER2>

Procedures to obtain firmware file packages

All firmware files can be obtained using one of the following methods:

NOTE: It is necessary to register for access to the HP-ITRC.

Procedures to obtain firmware files (HP.com)

To download firmware packages (bundles of firmware files)

Connect to the HP Support and Drivers web page at: http://welcome.hp.com/country/us/en/support.html

  1. Choose Download drivers and software (and firmware).

  2. Type the model number of the server the disk drive is connected to (example: rx1620).

  3. Select Cross Operating System (BIOS, Firmware, Diagnostics, etc.).

  4. Scroll to the Firmware – Hard Disk Drive section and click Download for the appropriate file.

NOTE: Files are available in both ISO and EFI format. CD burning software is required to burn the ISO image to a bootable CD.

To download Online Smart Components for Windows and Linux IPF

Connect to the HP.com home page at: http://www.hp.com

  1. 1. Locate the “Search” box at the top of the window.

  2. Type the model number of the SAS disk drive is connected to (example: DF146A8B57).

  3. Select Software and Drivers – download Onlne ROM Flash Component for <Windows (or Linux) - <drive model number>.

  4. Follow the instructions on the screen to download the executable.

Procedures to obtain firmware files (HP-ITRC FTP site)

  1. Connect to the HP-ITRC server via FTP and login anonymously.
    # ftp us-ffs.external.hp.com
    Login: ftp
    Password: <valid_email_address>

  2. Change to the appropriate patch directory.
    ftp> cd firmware_patches/hp/disk

  3. Download the appropriate patch file and release notes.
    ftp> get <patch_filename>.tar.gz
    ftp> get <patch_filename>.tar.gz.txt

Procedures to obtain firmware files (HP-ITRC web page)

  1. Connect to the HP-ITRC home page at: http://itrc.hp.com

  2. Select Maintenance and Support for HP Products and choose Patch/firmware database.

  3. Enter a valid User ID and Password to login.

  4. Select Firmware and enter the search criteria below.
    1. Select disk from the drop-down menu

    2. Enter PF* as the keyword search Step

    3. Skip

    4. Skip

  5. Click Search.

  6. Select the checkbox next to the appropriate patch package, and click Add To Selected Patch List.

  7. Click Download Selected.

  8. Select the nearest Regional Server and Desired Download Format and then click Download.

Procedures for Updating firmware

Each procedure below lists the tools used, the general requirements, and a sample output. Output from subsequent tool versions may be slightly different. Where information in the output has been parsed, “...” will be used in place of the text. The instructions for obtaining each tool are listed in the Identifying Devices section of this document.

IMPORTANT: Before attempting any type of firmware update, ensure all data is backed up. This precaution is necessary to ensure recovery capability should something happen before, during, or after the update is complete. Online updates should only be made from a quiescent bus (a SCSI bus with no activity on it). Disk drives that serve as root devices may require updating using only the offline tools.

Updating the firmware online using Smart Components (Windows and Linux)

For SAS Devices, the functionality has been added to perform online firmware updates using Smart Components. This procedure is available for both Windows and Linux IPF servers only. Root (or Administrator) access is required to run these utilities.

Updating with Smart Components on Windows IPF

  1. Run the executable previously downloaded (i.e. click on CP00613.exe).

  2. Accept all security warnings.

  3. Click Install at the HP Package Setup screen.

  4. Confirm the update being installed and proceed by clicking Install.

Updating with Smart Components on Linux IPF

  1. Run the executable previously downloaded (i.e. ./CP00613.sexe).

  2. Accept all security warnings.

  3. Follow the directions given by the Smart Component

Updating the firmware online using STM (HP-UX only)

Online updates for HP-UX cannot be performed through SMART ARRAY Controllers (SA5XXX, SA6XXX, and Embedded). Refer to the Updating the firmware offline section to update disk firmware through array controllers.

Using XSTM (Graphical Support Tools Manager)

NOTE: The latest version of this tool can be ordered on CD-Rom using Product Number B6191AAE.
After installing and launching the utility, perform the following instructions:
  1. Select the disk drive from the System Map.

  2. Select Tools, Firmware Update, Run from the drop-down menu to start the utility.

  3. Select the firmware file downloaded previously (default directory is /var/tmp) and choose Update.

  4. Successful completion is indicated. More information can be found by reviewing the online users manual found at: http://www.docs.hp.com/hpux/diag/

Using CSTM (Command Line Support Tools Manager)

Use the same procedures as XSTM to procure the latest version of STM. The example below describes how to update HPB7 firmware on a BD14585A26 drive using the BD14585A267.frm firmware file.

After installing the utility perform the following instructions:
# cstm
cstm> map (displays a list of devices on the system)
Dev Last Last Op
Num Path Product Active Tool Status
=== ================ =========================
...
5 8/0/2/0.0.0 SCSI Disk (COMPAQ BD14585A26)
cstm> select device X (where X is the number of the disk to be updated)
cstm> firmwareupdate
-- Firmware Update Tool for device SCSI Disk on path 8/0/2/0.0.0.
--
...
Select a firmware file to use for the update:
File Revision * 1 BD14585A267.frm HPB7
...
Select the firmware file
Enter selection [1]: 1
Firmware update file information:
Firmware File Selected: /var/tmp/ BD14585A267.frm
...
Enter Start to begin the firmware update.
Firmware Update>start
...
Select "OK" to proceed with the update.
Enter Cancel, Help, or OK: [Cancel]OK
...
The firmware update was SUCCESSFUL.

More information on Command Line options can be found at: http://www.docs.hp.com/en/diag/stm/stm_cqik.pdf

Updating the firmware online using SASMGR (HP-UX only)

SASMGR is the utility designed to perform online tasks for embedded SAS controllers (Core I/O). After identifying the enclosure / bay for the SAS device needing updating, follow the instructions below for performing a disk firmware update.

# /opt/sas/bin/sasmgr download -D /dev/sasd0 -q downloadfile=
DG036A8B5B4.frm -q enc_bay=1:1

WARNING: This is a DESTRUCTIVE operation.
This might result in failure of current I/O requests.
Do you want to continue ?(y/n) [n]… y

WARNING: DO NOT TERMINATE THIS COMMAND

Current Firmware Revision is HPD3

Writes to the disk complete.
Current Firmware Revision is HPD4

Updating the Firmware Offline Using HP-ITRC Patch Bundle (PA-RISC HP-UX Only)

Instructions for installing the patch bundle are included in the patch details. A general overview of these instructions is as follows:

  1. Unzip the downloaded patch bundle.

  2. Create the firmware update tape.
    dd if= <Patch_Filename>.frm of=/dev/rmt/0m bs=2k
    (where /dev/rmt/0m is the path to the tape device)

  3. Optionally, a BootP server can be used instead of tape.

    1. Enable tftp and bootp services using SAM on an HP server.

    2. Add the following to /etc/passwd.
      tftp:*:510:1:Trivial FTP user:/home/tftpdir:/usr/bin/false

    3. Create a tftp/bootp directory.

    4. Binary copy the patch bundle to the tftp directory:
      ftp> mput <Patch_Filename>.frm /home/tftpdir

    5. Add an entry to the /etc/bootptab file:
      hpserver:\
      ht=ether:\
      ha=00306e0cfa60:\
      ip=15.8.134.110:\
      hn:\
      hd=/:\
      bf= <Patch_Filename>.frm

  4. Boot the server to the device (or bootp server) containing the firmware patch. The update completes and the system reboots.

Updating the Firmware Offline (All Operating Systems, IPF Only)

Using ODE (DFDUTIL Utility)

If updating firmware using firmware files downloaded from the hp.com website, it is necessary to copy the utility and the firmware files to the EFI partition on the server. Use the instructions below to copy the files and then run the commands.

HP-UX

  1. Determine the character-special device file for the EFI partition on your disk. (run ioscan –fnC disk).

  2. Copy all the downloaded files to the EFI partition using efi_cp. For information on how to use the efi_cp command, type man efi_cp.

Linux

  1. Create a subdirectory /efi/boot/update at the EFI partition /efi/boot.

  2. Use the cp command to copy all the downloaded files to /efi/boot/update.

Windows

  1. Click Start on the taskbar and then click Run. Type cmd and press Enter to open a command window.

    1. Type mountvol z: /s and press Enter ("z" can be replaced with any available drive letter in the system).

    2. Copy the files to z:

Run Commands
NOTE: For 32-bit PA-RISC servers, use dfdutil. For 64-bit PA-RISC servers, use dfdutil2.

Root> ODE
ODE> dfdutil2
DFDUTIL2> update firmware file name>
Do you want to skip devices that are already at rev HPB2? ([y]/n) y

A sample output of the tool is as follows: **************************************************************
* Downloading firmware to a disk MAY destroy the data on the *
* disk. Make sure you have made the necessary backups. *
**************************************************************
**************************************************************
* About to download firmware BD14585A26 onto disk(s): 1.
**************************************************************
...
************************************************************** * WARNING! *
* DO NOT INTERRUPT THIS PROCESS OR THE DISK MAY BE DAMAGED! *
**************************************************************
**************************************************************
* Please wait while disk 1 at 8/0.8.0 is updated
* from revision HPB1 to HPB2.
**************************************************************
Please wait while the disk ROMs are updated.
30 seconds left ..........
20 seconds left ..........
10 seconds left ..........
Done!

Repeat this procedure for each disk drive that is being updated.

Using the bootable ISO Image (DFDUTILU Utility) IPF Only:

Before using the downloaded ISO image, a bootable CD must be created. When updating firmware using a bootable ISO image, boot the system to the CD and follow the menu items to update the firmware as necessary.

Additional Information

If any of the above listed firmware update procedures are unsuccessful, contact your HP service representative.

RECEIVE PROACTIVE UPDATES: Receive support alerts (such as Customer Advisories), as well as updates on drivers, software, firmware, and customer replaceable components, proactively via e-mail through HP Subscriber's Choice. Sign up for Subscriber's Choice at the following URL: http://www.hp.com/go/myadvisory


Hardware Platforms Affected: 286714-B22(HP 72GB 10K Ultra320 SCSI Pluggable Hard Drive: Standard HP Product), 286716-B22(HP 146GB 10K Ultra320 SCSI Pluggable Hard Drive: Standard HP Product), 286776-B22(HP 36GB 15K Ultra320 SCSI Pluggable Hard Drive: Standard HP Product), 286778-B22(HP 72GB 15K rpm Ultra320 Hot Plug SCSI Hard Drive: Standard HP Product), 350964-B22(HP 300GB 10K rpm Ultra320 Hot Plug SCSI Hard Drive: Standard HP Product), A6192A(HP StorageWorks 36 GB 10K Fibre Channel Enterprise Class Disk Drive: Standard HP Product), A6193A(HP StorageWorks 36 GB 15K RPM Fibre Channel HDD: Standard HP Product), A6194A(HP StorageWorks 73 GB 10K RPM Fibre Channel HDD: Standard HP Product), A6274A(HP 36.4 GB 10K RPM Ultra3 SCSI Disk Drive: Standard HP Product), A6538A(HP 36 GB 10K RPM Ultra3 SCSI Disk Drive: Standard HP Product), A6539A(HP 73 GB 10K RPM Ultra3 SCSI Disk Drive: Standard HP Product), A6545A(HP 36.4GB 10 K Ultra3 Wide SCSI-3 HS HDD: Standard HP Product), A6571A(HP StorageWorks 36 GB 10K RPM U320 SCSI Drive: Standard HP Product), A6980A(HP 36GB 10K HotPlug Ultra160 SCSI Drive (rx2600): Standard HP Product), A7048A(HP 36GB 10K HotPlug Ultra160 SCSI Drive (rx5670): Standard HP Product), A7049A(HP 36GB 15K HotPlug Ultra160 SCSI Drive (rx5670): Standard HP Product), A7285A(HP StorageWorks 73 GB 10K RPM U320 SCSI Drive: Standard HP Product), A7286A(HP StorageWorks 73 GB 15K RPM U320 SCSI Drive: Standard HP Product), A7287A(HP StorageWorks 146 GB 10K RPM U320 SCSI Drive: Standard HP Product), A7288A(HP StorageWorks 73 GB 15K RPM Fibre Channel HDD: Standard HP Product), A7289A(HP StorageWorks 146 GB 10K RPM Fibre Channel HDD: Standard HP Product), A7328A(HP StorageWorks 18 GB 15K RPM U320 SCSI Drive: Standard HP Product), A7383A(HP 146GB 15K rpm SCSI Disk Drive: Standard HP Product), A7527A(HP StorageWorks 36GB 15k RPM SCSI Disk Drive: Standard HP Product), A7529A(HP 73GB 15K rpm SCSI Disk Drive: Standard HP Product), A7530A(HP StorageWorks 146GB 10k RPM SCSI Disk Drive: Standard HP Product), A7835A(HP 36GB 10K Ultra160 SCSI HotPlug Disk (zx6000): Standard HP Product), A7835B(HP 36GB 10K Ultra320 SCSI Pluggable Hard Drive: Standard HP Product), A9760A(HP 73GB 15K HotPlug Ultra320 (rx5670) Disk Drive: Standard HP Product), A9778A(HP rx76/86 and rp74/84 10K SCSI Low Profile Hard Disk Drive: Standard HP Product), A9880A(HP rx76/86 and rp74/84 15K SCSI Low Profile Hard Disk Drive: Standard HP Product), A9881A(HP rx76/86 and rp74/84 15K SCSI Low Profile Hard Disk Drive: Standard HP Product), A9882A(HP rx76/86 and rp74/84 10K SCSI Low Profile Hard Disk Drive: Standard HP Product), A9896A(HP 36GB 15K HotPlug Ultra320 LP Disk Drive: Standard HP Product), A9897A(HP 73GB 15K HotPlug Ultra320 LP Disk Drive: Standard HP Product), A9898A(HP 146GB 10K HotPlug Ultra320 LP Disk Drive: Standard HP Product), AB420A(HP Integrity 36GB 15K Ultra320 SCSI Disk Drive: Standard HP Product), AB421A(HP Integrity 73GB 15K U320 SCSI Disk Drive: Standard HP Product), AB422A(HP Integrity 146GB 15K Ultra320 SCSI Disk Drive: Standard HP Product), AD146A(HP rx7620/8620 and rp7420/8420 36GB 15K Hard Disk Drive: Standard HP Product), AD147A(HP rx7620/8620 and rp7420/8420 73GB 15K Hard Disk Drive: Standard HP Product), AD148A(HP rx7620/8620 and rp7420/8420 146GB 10K Hard Disk Drive: Standard HP Product), AD186A(HP 9000 36GB 15K Ultra320 SCSI Disk Drive: Standard HP Product), AD187A(HP 9000 73GB 15K Ultra320 SCSI Disk Drive: Standard HP Product), AD188A(HP 9000 146GB 15K Ultra320 SCSI Disk Drive: Standard HP Product)
Components Affected: Not Applicable
Operating Systems Affected: Not Applicable
Software Affected: Not Applicable
Third Party Products Affected: Not Applicable
Support Communication Cross Reference ID: IA00776062
©Copyright 2007 Hewlett-Packard Development Company, L.P.
Hewlett-Packard Company shall not be liable for technical or editorial errors or omissions contained herein. The information provided is provided "as is" without warranty of any kind. To the extent permitted by law, neither HP or its affiliates, subcontractors or suppliers will be liable for incidental,special or consequential damages including downtime cost; lost profits;damages relating to the procurement of substitute products or services; or damages for loss of data, or software restoration. The information in this document is subject to change without notice. Hewlett-Packard Company and the names of Hewlett-Packard products referenced herein are trademarks of Hewlett-Packard Company in the United States and other countries. Other product and company names mentioned herein may be trademarks of their respective owners.

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