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Advisory: HP StorageWorks All-in-One Storage System Password Expiration Issue

SUPPORT COMMUNICATION - CUSTOMER ADVISORY

Document ID: c00807278

Version: 1

Advisory: HP StorageWorks All-in-One Storage System Password Expiration Issue
NOTICE: The information in this document, including products and software versions, is current as of the Release Date. This document is subject to change without notice.

Release Date: 2006-11-20

Last Updated: 2006-11-20


DESCRIPTION

The HP StorageWorks All-in-One (AiO) Storage System has a special local user account installed on the system. When an All-in-One Storage Manager (ASM) Agent is installed on an application server, this local user account is also installed there. In release v1.0.0 of the All-in-One, the account is configured to have the password expire after a specified number of days. If the password for this account expires, either on the All-in-One Server or on the application server hosting the ASM Agent, several features of the All-in-One Storage Manager will no longer function. The RESOLUTION section of this advisory provides specific instructions on how to correct this condition, if it is encountered.

SCOPE

HP StorageWorks AiO600 Storage System (v1.0.0)
HP StorageWorks AiO400 Storage System (v1.0.0)

RESOLUTION

These instructions should be followed for every All-in-One Storage System, v1.0.0, and every application server where v1.0.0 of the ASM Agent has been installed. Follow the steps listed below:

  1. On the desktop of the application server or the All-in-One Server, right-click on My Computer . In the context menu that appears, select Manage.

  2. The Computer Management (Local) interface will appear. On the left hand window pane, expand the Local Users and Groups item (it is under System Tools). Select the Users sub-item under Local Users and Groups .

  3. In the right hand window pane, a list of local users is displayed. Select the ASMUser account, right-click and select Properties in the context menu.

  4. The Properties dialog of ASMUser is displayed. Select the General tab, if it is not already selected. If the ASMUser password has not yet expired, then the checkbox labeled Password never expires will be enabled. In systems with v1.0.0 installed, this checkbox is not checked. Check this checkbox (as in the picture below) and select the OK button.

  5. If the password of ASMUser has already expired, then the Properties dialog will appear as below, with the Password never expires checkbox grayed out (disabled).

  6. Uncheck the User must change password at next logon checkbox. This command will cause the Password never expires checkbox to become enabled. Next, check the Password never expires checkbox and select the OK button.

Please note that this procedure will permanently correct the expiring password issue on the designated server where the ASMUser account is installed.

Using the v1.0.0 All-in-One Quick Restore DVD to restore the All-in-One Storage Server to factory state, or using the DVD to install ASM agents on application servers will reintroduce the issue of the expiring password of the ASMUser account. HP recommends replacing v1.0.0 of the All-in-One Quick Restore DVD with v1.0.1 of the Quick Restore DVD. This DVD is available from the HP Software Depot free of charge.

The HP StorageWorks All-in-One 400 Storage System - System Recovery DVD is available by clicking the link below:
http://h20293.www2.hp.com/portal/swdepot/displayProductInfo.do?productNumber=5697-6101a

The HP StorageWorks All-in-One 600 Storage System - System Recovery DVD is available by clicking the link below:
http://h20293.www2.hp.com/portal/swdepot/displayProductInfo.do?productNumber=5697-6101b

RECEIVE PROACTIVE UPDATES: Receive support alerts (such as Customer Advisories), as well as updates on drivers, software, firmware, and customer replaceable components, proactively via e-mail through HP Subscriber's Choice. Sign up for Subscriber's Choice at the following URL: http://www.hp.com/go/myadvisory


Hardware Platforms Affected: HP StorageWorks 1200 All-in-One Storage System
Components Affected: Not Applicable
Operating Systems Affected: Not Applicable
Software Affected: Not Applicable
Third Party Products Affected: Not Applicable
Support Communication Cross Reference ID: IA00807278
©Copyright 2006 Hewlett-Packard Development Company, L.P.
Hewlett-Packard Company shall not be liable for technical or editorial errors or omissions contained herein. The information provided is provided "as is" without warranty of any kind. To the extent permitted by law, neither HP or its affiliates, subcontractors or suppliers will be liable for incidental,special or consequential damages including downtime cost; lost profits;damages relating to the procurement of substitute products or services; or damages for loss of data, or software restoration. The information in this document is subject to change without notice. Hewlett-Packard Company and the names of Hewlett-Packard products referenced herein are trademarks of Hewlett-Packard Company in the United States and other countries. Other product and company names mentioned herein may be trademarks of their respective owners.

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