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Advisory: HP Compaq dcXXXX And dxXXXX - Systems Using French Language MUI Display "Can't Find Requested String" Error After Updating Graphics Driver Using SoftPaq SP32652

SUPPORT COMMUNICATION - CUSTOMER ADVISORY

Document ID: c00815092

Version: 1

Advisory: HP Compaq dcXXXX And dxXXXX - Systems Using French Language MUI Display "Can't Find Requested String" Error After Updating Graphics Driver Using SoftPaq SP32652
NOTICE: The information in this document, including products and software versions, is current as of the Release Date. This document is subject to change without notice.

Release Date: 2006-12-01

Last Updated: 2006-12-01


DESCRIPTION

The message "Can't find requested string" is displayed when mousing over the Intel Graphics icon in the system tray. The message is also displayed when viewing the Intel Graphics icon in the Windows XP Control Panel.

The issue only occurs under the French language MUI.

SCOPE

Information in this document applies to the listed systems configured as follows:

Systems:

  • HP Compaq dc5100 Microtower PC
  • HP Compaq dc5100 Small Form Factor PC
  • HP Compaq dc5700 Microtower PC
  • HP Compaq dc5700 Small Form Factor PC
  • HP Compaq dc7100 Convertible Minitower PC
  • HP Compaq dc7100 Small Form Factor PC
  • HP Compaq dc7100 Ultra-slim Desktop PC
  • HP Compaq dc7600 Convertible Minitower PC
  • HP Compaq dc7600 Small Form Factor PC
  • HP Compaq dc7600 Ultra-slim Desktop PC
  • HP Compaq dc7608 Convertible Minitower PC
  • HP Compaq dc7608 Small Form Factor PC
  • HP Compaq dc7700 Convertible Minitower PC
  • HP Compaq dc7700 Small Form Factor PC
  • HP Compaq dc7700 Ultra-slim Desktop PC
  • HP Compaq dx2100 Slim Tower PC
  • HP Compaq dx6100 Microtower PC
  • HP Compaq dx6100 Slim Tower PC
  • HP Compaq dx6120 Microtower PC
  • HP Compaq dx6120 Slim Tower Desktop PC
  • HP Compaq dx6128 Microtower PC
  • HP Compaq dx7200 Microtower PC
  • HP Compaq dx7200 Slim Tower PC
  • HP Compaq dx7208 Microtower PC
  • HP Compaq dx7300 Microtower PC
  • HP Compaq dx7300 Slim Tower PC

Operating Systems:

  • Microsoft Windows XP Professional Edition

RESOLUTION

HP has written a SoftPaq that updates the onboard graphics drivers and resolves the issue. Download the SoftPaq and read the instructions carefully before proceeding.

Intel Graphics Driver for Microsoft Windows 2000/XP , Version 6.14.10.4670, Revision A (or later) is available online from HP (SoftPaq Number SP33620). Use the following links to download the SoftPaq and the SoftPaq Instructions.

SP33620 File Download Non-HP site

SP33620 Instructions/Information Non-HP site

SoftPaq SP33620 may not be the latest available version of the software and the software may be available in multiple languages. Search for later versions and different language versions using the following link.
HP Software and Drivers


Hardware Platforms Affected: HP Compaq dc5100 Microtower PC, HP Compaq dc5100 Small Form Factor PC, HP Compaq dc5700 Microtower PC, HP Compaq dc5700 Small Form Factor PC, HP Compaq dc7100 Convertible Minitower PC, HP Compaq dc7100 Small Form Factor PC, HP Compaq dc7100 Ultra-slim Desktop PC, HP Compaq dc7600 Convertible Minitower PC, HP Compaq dc7600 Small Form Factor PC, HP Compaq dc7600 Ultra-slim Desktop PC, HP Compaq dc7608 Convertible Minitower PC, HP Compaq dc7608 Small Form Factor PC, HP Compaq dc7700 Convertible Minitower PC, HP Compaq dc7700 Small Form Factor PC, HP Compaq dc7700 Ultra-slim Desktop PC, HP Compaq dx2100 Slim Tower PC, HP Compaq dx6100 Microtower PC, HP Compaq dx6100 Slim Tower PC, HP Compaq dx6120 Microtower PC, HP Compaq dx6120 Slim Tower Desktop PC, HP Compaq dx6128 Microtower PC, HP Compaq dx7200 Microtower PC, HP Compaq dx7200 Slim Tower PC, HP Compaq dx7208 Microtower PC, HP Compaq dx7300 Microtower PC, HP Compaq dx7300 Slim Tower PC
Operating Systems Affected: Microsoft Windows XP Professional Edition(Standard HP Product)
Software Affected: Not Applicable
Support Communication Cross Reference ID: IA00815092
©Copyright 2006 Hewlett-Packard Development Company, L.P.
Hewlett-Packard Company shall not be liable for technical or editorial errors or omissions contained herein. The information provided is provided "as is" without warranty of any kind. To the extent permitted by law, neither HP or its affiliates, subcontractors or suppliers will be liable for incidental,special or consequential damages including downtime cost; lost profits;damages relating to the procurement of substitute products or services; or damages for loss of data, or software restoration. The information in this document is subject to change without notice. Hewlett-Packard Company and the names of Hewlett-Packard products referenced herein are trademarks of Hewlett-Packard Company in the United States and other countries. Other product and company names mentioned herein may be trademarks of their respective owners.

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