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dx5150 - POST Diagnostic Front Panel LEDs and Audible/Beep Codes

Information

dx5150 - POST Diagnostic Front Panel LEDs and Audible/Beep Codes

Technical Work Instruction

POST Diagnostic Front Panel LEDs and Audible/Beep Codes
Activity
Beeps
Possible Cause
Recommended Action
Green Power LED On.
None
Computer on
None
Green Power LED flashes every two seconds. The Power LED will continue flashing until the problem is resolved.
None
Computer in Suspend to RAM mode (some models only) or normal Suspend mode.
None required. Press any key or move the mouse to wake the computer.
Red Power LED flashes two times, once every second, followed by a two-second pause. The Power LED will continue flashing until the problem is resolved.
None
Processor thermal protection activated: A fan may be blocked or not turning. OR The heatsink/fan assembly is not properly attached to the processor.
  1. Ensure that the computer air vents are not blocked and the processor cooling fan is running. Leave a 4-inch (10.2-cm) clearance at the back of the system unit and above the monitor to permit the required airflow.
  2. Open hood, press power button, and see if the processor fan spins. If the processor fan is not spinning, make sure the fan's cable is plugged onto the system board header. Ensure the fan is fully/properly seated or installed.
  3. If fan is plugged in and seated properly, but is not spinning, then replace processor fan.
  4. Reseat processor heatsink and verify that the fan assembly is properly attached.
  5. Contact an authorized reseller or service provider.
Red Power LED flashes three times, once every second, followed by a two-second pause. The Power LED will continue flashing until the problem is resolved.
None
Processor not installed (not an indicator of bad processor). Recommended Action
  1. Check to see that the processor is present.
  2. Reseat the processor.
Red Power LED flashes four times, once every second, followed by a two-second pause. The Power LED will continue flashing until the problem is resolved.
4
Power failure (power supply is overloaded).
  1. Open the hood and ensure the 4-wire power supply cable is seated into the connector on the system board.
  2. Check if a device is causing the problem by removing ALL attached devices (such as hard, diskette, or optical drives, and expansion cards). Power on the system. If the system enters the POST, then power off and replace one device at a time and repeat this procedure until failure occurs. Replace the device that is causing the failure. Continue adding devices one at a time to ensure all devices are functioning properly.
  3. Replace the power supply.
  4. Replace the system board.
Red Power LED flashes five times, once every second, followed by a two-second pause. The Power LED will continue flashing until the problem is resolved.
5
Pre-video memory error.
  1. Reseat DIMMs. Power on the system.
  2. Replace DIMMs one at a time to isolate the faulty module.
  3. Replace third-party memory with HP memory.
  4. Replace the system board.
Red Power LED flashes six times, once every second, followed by a two-second pause. The Power LED will continue flashing until the problem is resolved.
6
Pre-video graphics error.
For systems with a graphics card:
  1. Reseat the graphics card. Power on the system.
  2. Replace the graphics card.
  3. Replace the system board. For systems with integrated graphics, replace the system board.
Red Power LED flashes seven times, once every second, followed by a two-second pause. The Power LED will continue flashing until the problem is resolved.
7
Bad system board
Replace the system board.
Red Power LED flashes eight times, once every second, followed by a two-second pause. The Power LED will continue flashing until the problem is resolved.
8
Invalid ROM based on bad checksum.
  1. Reflash the ROM using a ROMPaq diskette. See the “ROM Flash” section of the Desktop Management Guide on the Documentation CD.
  2. Replace the system board.
Red Power LED flashes nine times, once every second, followed by a two-second pause. The Power LED will continue flashing until the problem is resolved.
9 or None, depending on the issue
System powers on but is unable to boot.
  1. Check that the voltage selector, located on the rear of the power supply (some models), is set to the appropriate voltage. Proper voltage setting depends on your region.
  2. Replace the system board.
  3. Replace the processor.
Red Power LED flashes ten times, once every second, followed by a two-second pause. The Power LED will continue flashing until the problem is resolved.
10
Bad option card.
  1. Check each graphics card by removing the card (one at a time if multiple cards), then power on the system to see if fault goes away.
  2. Once a bad card is identified, remove and replace the bad option card.
  3. Replace the system board.
System does not power on and LEDs are not flashing
None
System unable to power on.
Press and hold the power button for less than 4 seconds. If the hard drive LED turns green, then:
  1. Check that the voltage selector, located on the rear of the power supply, is set to the appropriate voltage. Proper voltage setting depends on your region.
  2. Remove the expansion cards one at a time until the 5v_aux light on the system board turns on.
  3. Replace the system board. OR Press and hold the power button for less than 4 seconds. If the hard drive LED does not turn on green then:
    1. Check that the unit is plugged into a working AC outlet.
    2. Open hood and check that the power button harness is properly connected to the system board.
    3. Check that both power supply cables are properly connected to the system board.
    4. Check to see if the 5v_aux light on the system board is turned on. If it is turned on, then replace the power button harness.
    5. If the 5v_aux light on the system board is not turned on, then replace the power supply.
    6. Replace the system board.

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