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HP LaserJet 1018 Printer, M1319F Printer, 1020 Printer Series, and 1022 Printer Series - Plug and Play Fails to Appear When Attempting to Reinstall the Driver on the USB Port in Windows XP and 2000
While trying to reinstall the printer driver on the USB port in Windows XP and 2000, the Plug and Play routine fails to appear.
NOTE: Steps in this document require you to restart the computer. It is recommended that you bookmark this page for easy reference upon restart.
Use the following steps to resolve the issue.
Step one: Uninstall USB Printing Support
Follow these steps to uninstall USB printing support from Device Manager.
Step two: Uninstall the HP LaserJet software
Use one of the following methods to uninstall the product software.
Method one: Uninstall using the Windows uninstaller in the Control Panel
Follow these steps to uninstall the product software using the Windows uninstaller from the Control Panel.
Method two: Uninstall the HP LaserJet software driver using the CD
Use the following steps to uninstall the product software using the software CD.
Step three: Reinstall the HP LaserJet software
Use one of the following methods to reinstall the product software.
Method one: Download and install the software from the Web
Follow these steps to download and install the product software from the Web.
NOTE: HP frequently updates software and makes it available for download from the Web. The most current software is the software that is available for download on the HP Web site. The downloadable print-driver software might not contain extra software available on the original CD. However, the extra software included on the original CD is also available for download.
Method two: Install from the product CD
Follow these steps to install the software with the product CD.
CAUTION: Do not connect the USB cable until prompted to do so during software installation. HP recommends using a USB cable that is less than 3 m (10 feet) long.
NOTE: If you get any firewall messages during installation, click continue , unblock , yes , allow , or permit . Otherwise the software installation fails.