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HP and Compaq Desktop PCs - Creating the Recovery Disc Set (Windows Vista)
This document pertains to HP or Compaq Desktop computers with Windows Vista.
With the Recovery Disc Creation program, create a set of recovery discs to restore your computer to its original condition in case of a major problem with your computer.
It is strongly recommended that you create a recovery disc set soon after acquiring your computer. If your HP or Compaq desktop computer with Windows Vista does not have the HP Recovery CD Creator software or if recovery CDs were not created before the recovery partition was damaged or erased, you will need to find a set of recovery discs that matches your model number from the Internet or install a new operating system.
Recovery Disc Creation software can be used to make only one set of recovery discs for the computer. The recovery CD set contains a complete set of the original operating system, drivers, and application software that shipped with the computer.
View a video on creating a recovery disc set in Windows Vista
Features and important information
The following is a list of features and important information about the Recovery Disc Creation program:
Creating recovery discs from Windows
Complete the following steps to create the recovery disc set:
NOTE: Use DVD+R discs if your disc drive supports the DVD+R type. Some versions of Recovery Disc Creator may not work with certain disc types, such as CD-RW, DVD-RW, and DVD+RW). Mini-discs are not compatible with Recovery Disc Creator.
NOTE: If drive encryption software is running while creating discs, file verification errors can occur. If you are using drive encryption software, such as bitlocker, disable drive encryption before creating your discs.
Resolving disc verification failures
When a disc is ejected and a disc verification error message displays, the disc burn on that disc is bad. Do NOT exit from the system recovery disc process. Instead, insert another disc to complete the disc creation process. If the error occurs again, use a different brand of writeable disc.
If the disc process fails and you need to order recovery discs, see Looking for Recovery Discs? .
Additional questions and answers
I cannot create more than one set of recovery discs. Why?
Because of licensing agreements with Microsoft, the recovery disc creator software program creates only one recovery disc set.
At the start of the disc creation process, an AutoPlay window opens. What should I do?
Figure 9: AutoPlay message
Close the AutoPlay window by clicking the close (x) button at the top right. The AutoPlay message is related to Windows and not recovery disc creation software.
How can I order recovery discs?
You can order recovery discs from HP. For more information, see Looking for Recovery Discs? .
What should be done when an error opens during the disc burning process?
A failure might be due to bad or poor quality media. Try writing to another disc from a different manufacturer.
The following message might indicate the disc you are using already has data on it. Verify you are using blank discs.
Figure 10: Disc error message
The following message might indicate the disc you are using is different from the disc type you started the process with. Verify all your media is the same type.
Figure 11: Disc type error message
A friend's computer has a bad hard drive and is not bootable. We have the identical computer model. Can I make a set of recovery discs on my computer and loan the recovery discs to my colleague?
Yes, this is possible, but both computers will not be able to create a recovery disc set. That is, both computers must share the same set of discs or another set of discs should be ordered from HP (if they are in stock).
Can the same set of recovery discs be used on any other computer model?
No, the recovery discs created on a particular computer can only be used on that same model computer.
Why are rewritable discs unable to be used when making recovery discs?
You can only create one set of recovery discs. Since data on RW type media can be overwritten, this type of media is not supported to help prevent the accidental destruction of the recovery disc set.