Print | Rate this content

HP xw4100, xw4200, xw6200, xw8200 Workstation - External Speaker Balance Feature May Not Function when Equipped with a Sound Blaster Audigy 2 Card

SUPPORT COMMUNICATION - CUSTOMER ADVISORY

Document ID: c00907929

Version: 1

HP xw4100, xw4200, xw6200, xw8200 Workstation - External Speaker Balance Feature May Not Function when Equipped with a Sound Blaster Audigy 2 Card
NOTICE: The information in this document, including products and software versions, is current as of the Release Date. This document is subject to change without notice.

Release Date: 2005-10-27

Last Updated: 2007-03-22


DESCRIPTION

If a Sound Blaster Audigy 2 audio card is installed into one of the workstations listed in the SCOPE section of this document and external speakers are connected to the rear speaker output, the L-R speaker balance may not function.

SCOPE

  • This issue affects HP xw4100, xw4200, xw6200 or xw8200 Workstation equipped with either an After Market Option (AMO) kit or factory installed Sound Blaster Audigy 2 ZS PCI sound card that exhibits the symptoms in the DESCRIPTION section of this document.

RESOLUTION

  • HP has made available a replacement audio cable that resolves this issue. Order a replacement cable, Spare Part Number 381728-001 (Assembly Number 359519-009).
  • Please refer to the appropriate product documentation for replacement instructions and safety precautions.

Hardware Platforms Affected: HP xw6200 Workstation, HP xw4200 Workstation, HP Workstation xw4100, HP xw8200 Workstation
Components Affected: Audio Boards Sound Blaster
Operating Systems Affected: Not Applicable
Software Affected: Not Applicable
Third Party Products Affected: Not Applicable
Support Communication Cross Reference ID: IA00907929

REVISION HISTORY

Supersedes Customer Advisory: WA050908_CW01
©Copyright 2007 Hewlett-Packard Development Company, L.P.
Hewlett-Packard Company shall not be liable for technical or editorial errors or omissions contained herein. The information provided is provided "as is" without warranty of any kind. To the extent permitted by law, neither HP or its affiliates, subcontractors or suppliers will be liable for incidental,special or consequential damages including downtime cost; lost profits;damages relating to the procurement of substitute products or services; or damages for loss of data, or software restoration. The information in this document is subject to change without notice. Hewlett-Packard Company and the names of Hewlett-Packard products referenced herein are trademarks of Hewlett-Packard Company in the United States and other countries. Other product and company names mentioned herein may be trademarks of their respective owners.

Provide feedback

Please rate the information on this page to help us improve our content. Thank you!