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HP and Compaq Desktop PCs - Error in Roxio Creator Basic: The certificate file is missing or has been corrupted
If the following error message displays when you try to open Roxio Creator Basic, the certificate file has been corrupted. Delete the certificate file and then open Roxio Creator Basic.
Figure 1: Roxio Creator error message
Deleting the certificate file
If the certificate file has been corrupted, you must delete the file. The next time you open Roxio Creator Basic, a new version of the certificate file is automatically created, allowing the program to run. Use the following steps to delete the corrupted certificate file: