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A 'Mechanism Error' Displays for HP Deskjet 3000 Printer Series

Issue

A Mechanism Error displays on the computer and the print carriage will not move back and forth. The Power light is blinking and the printer fails to print.

Solution

Follow the steps below to resolve the issue:

Step one: Check for jammed paper

  1. Unplug the printer power cord.

  2. Open the rear access door and remove any paper from the paper path.

  3. Reattach the rear access door and reconnect the power cord. The unit should re-start and move the print carriage to the normal position.

  4. Try printing again. If the carriage still won't move, or makes a grinding noise, continue on to the next step.

Step two: Reset the printer

  1. Unplug the power cord and remove the paper from the paper tray.

  2. Move the carriage all the way to the right, close the lid and reconnect the power cord.

  3. The printer will make some noise as it starts back up. Wait until it stops making noise.

  4. Open the printer lid. The carriage should return to its normal position.

  5. Try printing again.

Step three: Service the product

Contacting HP for service in Asia Pacific.

If you have completed all the preceding steps and are still experiencing a problem, you may need further assistance from HP to remedy your concern.

Please contact HP using one of the options found at Contact HP to obtain service.

Contacting HP for service in all countries/regions except Asia Pacific.

If you have completed all the preceding steps and are still experiencing a problem, service the product.

Determine if your product is in warranty or out of warranty. If you need help determining your product’s warranty status, go to HP’s Warranty Check Tool .

  • If your product is in warranty, Contact HP to obtain service.

  • If your product is out of warranty, Contact HP to find an authorized service provider or to setup service (fees might apply).

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